We Expand our Commitment in San Francisco - United Hub

We expand our commitment in San Francisco

By Matt Adams

For more than 90 years we have proudly served the San Francisco Bay Area, one of our oldest and most important markets. Over the years, we've demonstrated an unwavering commitment to the region, one that has been particularly evident in recent years as we've developed our hub at San Francisco into our prime Asia-Pacific gateway.

Expanding our network

Today, we serve 79 domestic and 29 international destinations from San Francisco and boast the second longest route of any U.S. airline with our direct flight from San Francisco to Singapore. But our San Francisco story isn't only about strengthening our extensive network — it's about connecting with our nearly 12 million customers and over 13,000 employees in the Bay Area.

Throughout 2017 and 2018, we announced multiple new international routes from San Francisco, including service to Amsterdam, beginning this month - making us the first U.S. carrier to fly between California and Amsterdam. Another exciting international route we announced last year, was to Tahiti – making us the only U.S. carrier to offer nonstop service to the islands of French Polynesia from the mainland United States. We continue to offer nonstop service to an important technology center – Tel Aviv, Israel – in an effort to keep this region accessible and a seamless travel option from Silicon Valley. Additionally, we have also enhanced our domestic route offerings from San Francisco by adding direct flights to New Orleans, Detroit and Madison, Wisconsin, in the past year. We also added new service to Santa Rosa, California, and Monterey, California, which helps to further solidify our presence surrounding the Bay Area.

The new United Polaris\u00ae lounge at SFO The new United Polaris® lounge at SFO

Enhancing our hub

In April of this year, we opened the United Polaris® lounge at San Francisco, part of the United Polaris lounge network that helps to further elevate the business class travel experience for our customers. The two-story, 28,000-square-foot lounge, located in the International Terminal, was designed with sweeping views of the airport and bay. The lounge offers customers three distinct experiences: an area to relax, an area to recharge and an area to engage. A custom scent, curated music playlist and subtle mood lighting also come together to create a memorable sensory experience. Food and drink selections include nods to both the local area and the popular destinations we serve from San Francisco.

Additionally, we renovated the Terminal 3 East Concourse and built an all-new United Club℠ location.

Investing in the Bay Area community

As announced in October of 2016, we became the official airline of the Golden State Warriors and continue to partner with them on co-sponsored events in the Bay Area. Including hosting players at the airport to understand and experience a day in the life of our employees. This year, we also partnered with the team and the Players Tribune to fly a young teenage athlete, who had his leg amputated, to San Francisco to attend a Warriors game as the special guest of point guard Shaun Livingston, a man who knows something about what the young athlete had gone through.

This past Earth Day, employees teamed up with the California State Parks Foundation (CSPF) for its 20th Annual Earth Day Restoration and Cleanup. They took part in conservation efforts that aid state parks in the face of natural disasters, as well as help with their overall preservation and upkeep.

Earlier this year, as part of a larger initiative, we announced a $1 million grant to the San Francisco Immigrant Legal & Education Network (SFILEN) to increase its advocacy and community engagement endeavors in the immigrant community. Our goal is to reaffirm our commitment to invest in and lift up the communities where many of our customers and employees live and work.

San Francisco and its neighbors have played an integral part in our history and evolution, and they will help propel us into the future. The Bay Area is home to some of the most beautiful, vibrant and innovative communities in the world, and we couldn't be prouder to be a part of them.

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Celebrating immigration perspectives and diverse journeys

By The Hub team, September 25, 2020

From Sept. 15 through Oct. 15, the U.S. celebrates Hispanic Heritage Month, a chance to pay tribute to the history, culture and contributions that generations of Latinxs have paved to enrich U.S. history. It is also a reminder to celebrate our differences and spark difficult, yet important, conversations.

To kick off the month, UNITE, our multicultural business resource group for employees, did just that by hosting a panel discussion about the immigrant experience and what it means to be an immigrant in the U.S.

United Litigation and Managing Counsel Elizabeth Lopez, who is a pro bono immigration attorney, moderated the panel, and was joined by Ashley Huebner, Associate Director of Legal Services at the National Immigrant Justice Center (NIJC) and Magdalena Gonzalez, Program Manager, Leadership Development Programs at Hispanic Alliance for Career Enhancement. The three women shared their insights and personal stories, while addressing some misconceptions and highlighting the contributions of immigrants to our company and country.

Participants' headshots from United's Hispanic Heritage Month Panel From left to right, Elizabeth Lopez, Ashely Huebner and Magdalena Gonzalez

"I started to notice that there were things I was scared of doing, that I needed to be cautious," said Magdalena while sharing her personal experience as a DACA (Deferred Action for Childhood Arrivals) recipient. "My friends, who a majority of them are citizens, did not need to worry about that. As I was able to see that, I realized that, 'oh, there's so many things that revolve around not just being a DACA recipient but revolve around being a person with an undocumented status here in the United States.'"

United maintains a close relationship with the NIJC. In May of 2019, United co-hosted an asylum clinic put on by the legal services organization, where several attorneys and legal professionals were trained on representing asylum-seeking applicants. At the end of the clinic, members of our legal department were assigned an asylum case through the NIJC.

Litigation Managing Counsel Elizabeth Lopez, Commercial Transactions Counsel Tiffany Jaspers, Global Compliance and Ethics Counsel Nancy Jacobson and Employment Litigation Senior Manager Dorothy Karpierz were partnered with attorneys from the law firm of McDermott Will & Emery to take on an immigration case of a mother of three from Honduras. Recently, after a years-long court battle, the legal team was victorious, changing the life of the woman and her family.

United is committed to connecting people and uniting the world. Whether you're an immigrant, a child of immigrants or simply want to learn more about the immigrant experience in the U.S., discussions like these, related to this hot-button issue, are important to have in order to understand the human lives behind it.

Make your voice heard

By Brett J. Hart, September 22, 2020

Your voice matters. Voting is one of the most influential civic activities we can engage in as Americans. At United, our mission is to connect people and unite the world — and one of the most important ways to do that is to engage in the democratic process. That's why we've long provided our employees with resources to help them get registered to vote.

This year, we're taking our support a step further as the official airline of the Commission on Presidential Debates (CPD). Since the start of the pandemic, we've overhauled our cleaning measures through a program we call United CleanPlusSM , and the CPD has placed their trust in United to fly Commission production staff to each of the four debates, starting with the first one on September 29, hosted by Cleveland Clinic and Case Western Reserve University.

Today, on National Voter Registration Day, we also want to make sure our customers have access to information about how to participate in the 2020 Election. Over the past several months, you've heard a lot from us about how the COVID-19 pandemic has changed air travel. We've learned that with some planning and extra effort, it's still possible — and safe. That's true of voting, too.

No matter which party you support or how you're planning to vote, we know our democracy will be stronger if you make your voice heard and make a plan to vote.

Best,

Brett J. Hart
President
United Airlines

United named to Year Up Opportunity Hall of Fame

By The Hub team, September 17, 2020

Since its launch 20 years ago, Year Up, one of our critical needs grant recipients, has helped more than 10,000 young adults gain access to corporate business and technical experience at large companies like United while offering the invaluable perspectives they bring with them.

On Wednesday, the nonprofit inducted United into its Opportunity Hall of Fame – a selection that occurs once every five years.

Year Up's mission is to help close the opportunity divide by providing urban young adults with the skills, experience and support that will empower them to reach their potential through professional careers and higher education. Since 2018, our partnership has allowed talented student learners the opportunity to gain corporate business experience and technical skill training at the airline while bringing their unique perspectives to our United family and culture. One of those students is Emily Lopez, who graduated from the Year Up program in January 2019 and was hired to be part of the United family as an analyst in Revenue Management.

"I moved from Venezuela to the United States in July 2016 and being a young immigrant with no resources can be difficult to pursue a career in a new country," said Emily.

After learning about Year Up and ultimately being accepted into the program, Emily landed an internship with United, an opportunity she is very grateful for.

Emily Lopez - Analyst, Pricing & Revenue Management

"Feedback from my mentors, coaches and managers was key during my internship phase and helped me convert my internship at United to a full-time position. I am grateful for the opportunity United has provided me and my Year Up Alumni colleagues to keep building a professional career within the company. I am so excited to continue building a professional career with the company and to see United being inducted to Year Up's Hall of Fame. Let's continue closing the opportunity divide!" said Emily.

Although the coronavirus pandemic has made this year's partnership a bit more difficult, we continue to do our part to support the Year Up student learners. Last month, we surprised 145 graduates of this year's Year Up Chicago program with roundtrip tickets to pursue career and networking opportunities within the United States.

"I've been personally honored and inspired to be an advocate for Year Up since I joined United," said CEO Scott Kirby. "This program gives young people from challenged backgrounds an opportunity to get their foot in the door as interns at United. This year's graduates are entering a challenging job landscape, but we have one thing that can help: a route network that provides easy access to major business markets across the United States."

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