We Expand our Commitment in San Francisco - United Hub

We expand our commitment in San Francisco

By Matt Adams

For more than 90 years we have proudly served the San Francisco Bay Area, one of our oldest and most important markets. Over the years, we've demonstrated an unwavering commitment to the region, one that has been particularly evident in recent years as we've developed our hub at San Francisco into our prime Asia-Pacific gateway.

Expanding our network

Today, we serve 79 domestic and 29 international destinations from San Francisco and boast the second longest route of any U.S. airline with our direct flight from San Francisco to Singapore. But our San Francisco story isn't only about strengthening our extensive network — it's about connecting with our nearly 12 million customers and over 13,000 employees in the Bay Area.

Throughout 2017 and 2018, we announced multiple new international routes from San Francisco, including service to Amsterdam, beginning this month - making us the first U.S. carrier to fly between California and Amsterdam. Another exciting international route we announced last year, was to Tahiti – making us the only U.S. carrier to offer nonstop service to the islands of French Polynesia from the mainland United States. We continue to offer nonstop service to an important technology center – Tel Aviv, Israel – in an effort to keep this region accessible and a seamless travel option from Silicon Valley. Additionally, we have also enhanced our domestic route offerings from San Francisco by adding direct flights to New Orleans, Detroit and Madison, Wisconsin, in the past year. We also added new service to Santa Rosa, California, and Monterey, California, which helps to further solidify our presence surrounding the Bay Area.

The new United Polaris\u00ae lounge at SFO The new United Polaris® lounge at SFO

Enhancing our hub

In April of this year, we opened the United Polaris® lounge at San Francisco, part of the United Polaris lounge network that helps to further elevate the business class travel experience for our customers. The two-story, 28,000-square-foot lounge, located in the International Terminal, was designed with sweeping views of the airport and bay. The lounge offers customers three distinct experiences: an area to relax, an area to recharge and an area to engage. A custom scent, curated music playlist and subtle mood lighting also come together to create a memorable sensory experience. Food and drink selections include nods to both the local area and the popular destinations we serve from San Francisco.

Additionally, we renovated the Terminal 3 East Concourse and built an all-new United Club℠ location.

Investing in the Bay Area community

As announced in October of 2016, we became the official airline of the Golden State Warriors and continue to partner with them on co-sponsored events in the Bay Area. Including hosting players at the airport to understand and experience a day in the life of our employees. This year, we also partnered with the team and the Players Tribune to fly a young teenage athlete, who had his leg amputated, to San Francisco to attend a Warriors game as the special guest of point guard Shaun Livingston, a man who knows something about what the young athlete had gone through.

This past Earth Day, employees teamed up with the California State Parks Foundation (CSPF) for its 20th Annual Earth Day Restoration and Cleanup. They took part in conservation efforts that aid state parks in the face of natural disasters, as well as help with their overall preservation and upkeep.

Earlier this year, as part of a larger initiative, we announced a $1 million grant to the San Francisco Immigrant Legal & Education Network (SFILEN) to increase its advocacy and community engagement endeavors in the immigrant community. Our goal is to reaffirm our commitment to invest in and lift up the communities where many of our customers and employees live and work.

San Francisco and its neighbors have played an integral part in our history and evolution, and they will help propel us into the future. The Bay Area is home to some of the most beautiful, vibrant and innovative communities in the world, and we couldn't be prouder to be a part of them.

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Jessica Kimbrough named Chief Diversity, Equity and Inclusion Officer

By The Hub team, July 10, 2020

Jessica Kimbrough, currently Labor Relations and Legal Strategy Managing Director, will take on the new role of Chief Diversity, Equity and Inclusion Officer Managing Director.

Jessica assumes this new and expanded position to focus on global inclusion and equity as part of our enhanced commitment to ensure best practices across the business to strengthen our culture.

In this role, Jessica will be responsible for helping United redefine our efforts on diversity, equity and inclusion – ensuring that our programs and approach are strategic, integrated and outcome-oriented, while we continue to build a culture that reflects our core values. She will report to Human Resources and Labor Relations EVP Kate Gebo.

"Jessica's appointment to this role is another critical step our executive team is taking to ensure diversity, equity and inclusion remains a top priority at United," said CEO Scott Kirby. "Given her drive, experience and commitment to champion collaboration and allyship among our employee business resource groups, she is uniquely qualified to take on this position and I look forward to working closely with her."

As Labor Relations and Legal Strategy Managing Director, Jessica worked closely with senior management to create and maintain positive labor relations among our unionized workforce, providing counsel on labor litigation, negotiations, contract administration, organizing issues and managing attorneys who represent United in labor relations. Previously, she served as Labor and Employment Counsel in our legal department.

Jessica has a passion for creating a pipeline of diverse lawyers and leaders, and was honored as one of Chicago Defender's "Women of Excellence" for excellence in her career and civic engagement in 2017. She currently serves as President of uIMPACT, our women's employee business resource group.

Jessica's new role is effective immediately.

United Cargo and logistics partners keep critical medical shipments moving

By The Hub team, July 02, 2020

By working together and strengthening partnerships during these unprecedented times, our global community has overcome challenges and created solutions to keep the global supply chain moving. As COVID-19 continues to disrupt the shipping landscape, United and our industry partners have increasingly demonstrated our commitment to the mission of delivering critical medical supplies across the world.

United Cargo has partnered with DSV Air and Sea, a leading global logistics company, to transport important pharmaceutical materials to places all over the world. One of the items most critical during the current crisis is blood plasma.

Plasma is a fragile product that requires very careful handling. Frozen blood plasma must be kept at a very low, stable temperature of negative 20 degrees Celsius or less – no easy task considering it must be transported between trucks, warehouses and airplanes, all while moving through the climates of different countries. Fortunately, along with our well-developed operational procedures and oversight, temperature-controlled shipping containers from partners like va-Q-tec can help protect these sensitive blood plasma shipments from temperature changes.

A single TWINx shipping container from va-Q-tec can accommodate over 1,750 pounds of temperature-sensitive cargo. Every week, DSV delivers 20 TWINx containers, each one filled to capacity with human blood plasma, for loading onto a Boeing 787-9 for transport. The joint effort to move thousands of pounds of blood plasma demonstrates that despite the distance, challenges in moving temperature-sensitive cargo and COVID-19 obstacles, we continue to find creative solutions with the help of our strong partnerships.

United Cargo is proud to keep the commercial air bridges open between the U.S. and the rest of the world. Since March 19, we have operated over 3,200 cargo-only flights between six U.S. hubs and over 20 cities in Asia, Australia, Europe, South America, India, the Caribbean and the Middle East.

Celebrating Juneteenth

By United Airlines, June 18, 2020

A message from UNITE, United Airlines Multicultural Business Resource Group

Fellow United team members –

Hello from the UNITE leadership team. While we communicate frequently with our 3,500 UNITE members, our platform doesn't typically extend to the entire United family, and we are grateful for the opportunity to share some of our thoughts with all of you.

Tomorrow is June 19. On this day in 1865, shortened long ago to "Juneteenth," Union soldiers arrived in Galveston, Texas, to announce that the Civil War had ended and all enslaved individuals were free. For many in the African-American community, particularly in the South, it is recognized as the official date slavery ended in the United States.

Still, despite the end of slavery, the Constitutional promise that "All men are created equal" would overlook the nation's Black citizens for decades to come. It wasn't until nearly a century later that the Civil Rights Act (1964) ended legal segregation and the Voting Rights Act (1965) protected voting rights for Black Americans. But while the nation has made progress, the killings of Ahmaud Arbery, Breonna Taylor and George Floyd have made it undeniably clear that we still have a lot of work to do to achieve racial parity and inclusion.

Two weeks ago, Scott and Brett hosted a virtual town hall and set an important example by taking a minute, as Brett said, "to lower my guard, take off my armor, and just talk to you. And talk to you straight from the heart."

Difficult conversations about race and equity are easy to avoid. But everyone needs to have these conversations – speaking honestly, listening patiently and understanding that others' experiences may be different from your own while still a valid reflection of some part of the American experience.

To support you as you consider these conversations, we wanted to share some resources from one of United's partners, The National Museum of African American History and Culture. The museum will host an all-day Virtual Juneteenth Celebration to recognize Juneteenth through presentations, stories, photographs and recipes. The museum also has a portal that United employees can access called Talking About Race, which provides tools and guidance for everyone to navigate conversations about race.

Our mission at UNITE is to foster an inclusive working environment for all of our employees. While we are hopeful and even encouraged by the widespread and diverse show of support for African Americans around the country – and at United - we encourage everyone to spend some time on Juneteenth reflecting on racial disparities that remain in our society and dedicating ourselves to the work that still must be done to fight systemic racism. By honoring how far we've come and honestly acknowledging how far we still must go, we believe United – and the incredible people who are the heart and soul of this airline - can play an important role in building a more fair and just world.

Thank you,

UNITE (United Airlines Multicultural Business Resource Group)

Leadership Team

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