Seeing The World One Race at a Time - United Hub

Seeing the world one race at a time

By The Hub team

By: Jennifer Canale, United MileagePlus® Premier® 1K® member

I grew up in the Midwest with horrible asthma due to pollen allergies. In school, I was always the last one picked for teams in gym class because I couldn't run without wheezing. I was in the hospital weekly between Memorial Day and Labor Day because my asthma would get so bad.

Thus, I never knew the joys of running.

Twenty years later, I'm living in San Francisco, working trade shows and events, including booths for various sponsors at the San Francisco and San Jose Rock 'n' Roll Marathon expos. One year at the United Airlines Rock 'n' Roll Half Marathon San Francisco expo, I heard one of the staff members ask a woman, "What races are you doing this year?" Her answer: "All of them."

That woman was Sherry Ricker.

I thought to myself, "How cool is that? People travel around the country running races! I wish I could. But I have asthma, and I can't run."

A year later, I was managing another race event when my staff said, "You walk at least 15 miles a day managing this expo. You can do 13!"

Jen at the Rock N Roll Marathon in Liverpool


Six months later, in October 2014, I finished my first half marathon.

I travel for work, flying about 100,000 miles a year, mostly across the country. United was the airline I chose for my commute, as they have a hub in San Francisco. I quickly discovered the benefits of being a United MileagePlus Premier 1K member, and for the past few years have enjoyed the perks they offer.

I was working in Washington, D.C. in 2016 and noticed that the Rock 'n' Roll Washington D.C. race was a few days after my show ended. I called United, changed my flight and signed up for the race. People at the expo told me that if I bought a "Tour Pass," I could sign up for any races I wanted all over the country and Europe. Well, why not combine travel for work with races? A bond was created between Rock 'n' Roll and me.

I completed the Rock 'n' Roll Washington D.C Half Marathon, and through a twist of fate, met a group of runners who jump on planes to run races all over the world nearly every weekend. Oh, those are my kind of people! I thought to myself, "Runners are fast, they are young, they are skinny and healthy. I won't fit in."

Nothing could be further from the truth with this group. Every demographic was represented here, from young to old, fast to slow and all body types. Most of them were running at least 15 races with Rock 'n' Roll, going after this "Hall of Fame" medal that was introduced the year before. I thought to myself, "I can do this, too."

I should have known Sherry was a member of this group.

Jen and Sherry at the Rock N Roll Half Marathon in San Francisco Jennifer and Sherry

The rest, I guess, is history. I just completed my 50th half marathon at the United Airlines Rock 'n' Roll Half Marathon San Francisco and have finished an additional eight full marathons, including a few in Europe. Not bad for an asthmatic, right? I don't run fast, many times I walk, and I always carry my inhaler. But I've finished EVERY race I've started.

This is what I love about the Rock 'n' Roll Marathon Series. They embrace every type of participant. It doesn't matter how fast you are, it just matters that you get off the couch and try. There is just as much support for the "back of the pack" runners as the people who finish first. It's common to be on the course and come across a person in their 70s, cruising along, listening to music and enjoying the race — and then get a high five from a Boston Marathon winner when crossing the finish line. It's a party, and everyone is invited.

Rock 'n' Roll loves to release specialty medals, encouraging participants to travel and complete various challenges. This year, they have released a limited-edition medal in combination with United Airlines to "run the world" by running at least two of United's five hub city races.

I was looking at my work and running schedule, and when the five hub cities came up, a friend asked me, "Which United hub city races are you going to do this year?" My answer: "All of them."

And Sherry and I are going to do them together.

Why we fly

By The Hub team, November 27, 2020

In October 2019, we launched a first-of-its-kind airline miles donation platform, Miles on a Mission. In the inaugural year, MileagePlus members donated over 70 million miles, with United matching over 20 million miles, to 51 organizations. These miles have allowed for these organizations to do important, life-changing, life-saving work in the communities we serve around the globe.

United cargo connects products to people all over the world this holiday season

By The Hub team, November 23, 2020

Critical medical shipments – Check.

High-tech electronics – Check.

2.7 million pounds of lobster? Check.


While this year's holiday gatherings will look a little different, millions of people around the world will still carry on the tradition of celebrating the holidays with a meal.

As the appetite for different types of food from all over the world increases, so does the need for safe and reliable transport. Fish caught in the United Kingdom can depart at breakfast and arrive in Washington D.C. in time for dinner. Thanks to United Cargo's expansive network, we are longer constrained by global distance or the seasonality of a product,

United Cargo plays a big role in transporting shipments with a limited shelf life around the world. Packed in between the latest electronics from Asia and the hottest fashion items from Europe, our aircraft carry a variety of perishable shipments like flowers, fruit, meat and vegetables, where speed and careful handling keeps them fresh. Whether it's cherries from Washington State or vegetables from Peru, our temperature-controlled shipping processes and vast global network helps move these commodities all over the world.

While the holidays are an exceptionally busy time of year for shipping perishable items, United Cargo transports these critical goods for people all over the world year-round. Earlier this year, United Cargo moved nearly 190,000 pounds of fresh produce to Guam for the U.S. Department of Agriculture's Coronavirus Farm Assistance Program to support communities impacted by COVID-19. Additionally, with the holiday season here, we anticipate the cargo holds of our aircraft to be full of grocery store replenishments, including staples like turkey and ham, hitting shelves across the globe.

We take pride in our role to make sure perishables and produce arrive on time and at the peak of freshness. These products sustain, feed and nurture the world, and consumers around the globe depend on them every single day.

Since March 19, United has operated nearly 8,000 cargo-only flights, moving over 272 million pounds of cargo on those flights alone. United Cargo is proud of the role we play maintaining the global food supply chain and helping people access commodities from all over the globe.

Bon appetit!

10 travel tips for the holiday season

By The Hub team, November 19, 2020

Whether you haven't flown with us for a while or just need a quick refresher before your holiday travels, read this list of tips to know before your flight and arrive travel-ready:

1. Download the United app for contactless bag check, payments and more

Before your flight, download the United app to view your flight status, check in, sign up for flight notifications, locate departure gates, access our free personal device entertainment when available and more. We've also updated our app with new features that can make your trip a little safer, including contactless bag check and touch-free onboard payments.

2. Read and sign the Ready-to-Fly checklist

Before completing check-in, all United travelers will need to read our Ready-to-Fly checklist and confirm that they understand and agree to our policies. These include:

  • Acknowledging that you haven't had any symptoms of COVID-19 in the last 14 days
  • Agreeing that you will not fly if you have tested positive for COVID-19 within the last 21 days
  • Confirming that you will follow all policies regarding face coverings, social distancing and other health and safety measures we've adopted

3. Get familiar with CleanPlus

United CleanPlus℠ is our commitment to delivering industry-leading* cleanliness, plus putting health and safety at the forefront of your experience, in partnership with Clorox and Cleveland Clinic. We've implemented CleanPlus in a number of ways that you'll notice throughout your trip, as well as with some behind-the-scenes enhancements like:

  • Disinfecting high-touch areas on board and in the terminal
  • Using electrostatic spraying, Ultraviolet C lighting wands and more advanced measures to clean aircraft cabins before boarding
  • Redesigning our mobile app to allow for touchless check-in and contactless payment, along with enhanced travel assistance features

Studies show COVID-19 exposure risk is minimal when air filtration systems and masks are in use, so you can rest assured that the steps we've taken to keep you safe truly make a difference.

4. Don't forget essential documents

We've made a list of travel requirements and restrictions for every destination that you can check twice, or as often as you need before your trip. Just visit united.com/travelrequirements to get the details on COVID-19 testing, health documents and other things you may need before you fly.

5. Wear your mask

You may not notice our smile behind our face covering, but you can be sure that we're appreciative of all our travelers who arrive to the airport with their mask on, and continue to wear it over their nose and mouth at all times in the airport and on board. Make sure you review our requirements for face coverings, including what an acceptable face covering looks like. Bonus points if your mask infuses some holiday cheer!

6. A better boarding process for your safety

If you haven't flown with us in a while, you might want to get familiar with our new boarding process. To make boarding even safer, we now have travelers board their aircraft from back to front. At the gate, just listen for your row number to be called – we'll ask a few rows at a time to board, starting with the last row of the plane. This helps everyone maintain a safe distance from each other during boarding without slowing things down. As you step onto the plane, flight attendants will hand each passenger a sanitizing towelette, which you can use to wipe down your seat to ensure it's extra clean.

7. Pack smart

Before packing your bags, check to see what exactly you can carry on and what you should plan to check. You can also copy your confirmation number into our Baggage Calculator tool to learn about the bag allowance included with your reservation, as well as the cost of checking any additional bags.

8. Check your flight status, important notices and weather

Check the United app regularly for the latest updates, weather conditions, flight status, gate and seat assignments. You can also visit our Important Notices page to find essential information and updates about travel waivers, international travel, TSA and security, airports and United Club locations.

9. Arrive early; avoid the stress

Airports can be busy, especially during the holidays. The TSA advises arriving at the airport two hours before your flight for domestic travel and three hours for international travel in anticipation of long security lines. This can help ease the stress when navigating busy check-in areas, security lines and crowded boarding gates.

10. Relax and enjoy your flight

Once you're on board, it's time to sit back and enjoy your flight. Our flight attendants will be happy to help you with anything else you need.

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