What To Do If Your Flight Is Delayed or Cancelled - United Hub

Updated: What to do if your flight is delayed or canceled due to Tropical Storm Harvey

By United Airlines, August 28, 2017

Last updated on September 1, 2017, at 12:45 p.m. Central Time

United flights to and from Texas and the Gulf Coast are resuming after Tropical Storm Harvey. If you have planned travel, we recommend checking your flight status before you go to the airport and signing up to receive flight status messages in the event of changes.

Travelers with booked flights to, from or through the Texas and Gulf Coast area can also use our travel waiver to change their flight. Please note that we are still experiencing a high volume of calls, so we recommend using united.com or the United app.


Self-service rebooking options

If your travel is significantly disrupted, we'll automatically look for another flight to book you on. We'll notify you using the contact information provided during booking or at check-in, and you can also view your itinerary through the United app.

1. Rescheduling your trip

If your flight is canceled or delayed two hours or more, and you want to postpone or cancel your trip, please visit united.com.

  • If within 24 hours, you can select a new flight during check-in on united.com or via the United mobile app
  • If more than 24 hours, customers can change their flight on united.com through Manage Reservations.

2. Switching you to a nearby airport

Flights into or out of nearby airports may be available. If you're able to arrange ground transportation, switching to another airport could reduce your delay.

3. Standing by

If you're given a new itinerary but would prefer to take an earlier flight that is sold out, you can ask to be added to the standby list at no charge. If you don't get a seat, we'll move you to the standby list for your next flight.

Important Notices

Check for important notices before you travel Visit united.com/importantnotices for information regarding severe weather, airport updates and other issues that may affect your travel. When severe weather or other major events impact our operations, we issue travel waivers to allow you to change to alternate flights without paying a changing fee.

United Cargo operates more than 11,000 cargo-only flights in one year

By The Hub team, March 19, 2021

On March 19, 2020, United operated its first flight carrying cargo without passengers on board. While the passenger cabin was empty, its cargo hold was completely full, carrying more than 29,000 pounds of commodities from Chicago O'Hare International Airport (ORD) to Frankfurt Airport (FRA).

A year later, United Cargo has operated more than 11,000 cargo-only flights carrying more than 570 million pounds of freight. To support the COVID-19 pandemic recovery efforts, United Cargo has also transported more than 113 million pounds of medical and pharmaceutical products on both cargo-only and passenger flights as well as approximately 10 million COVID-19 vaccines, providing global communities access to the items they have needed most.

10 tips for spring travel

By The Hub team, February 24, 2021

Whether you haven't flown with us for a while or just need a quick refresher before your spring trip, read this list of tips to know before your flight and arrive at the airport travel-ready:

1. Download the United app for contactless bag check, travel assistance and more

Before your flight, download the United app to view your flight status, check in, sign up for flight notifications, locate departure gates, access our free personal device entertainment when available and more. We've also updated our app with new features that can make your trip a little safer, including contactless bag check.

Don't forget to use Agent on Demand for help with any and all questions you may have before your flight. This new capability is available at all our U.S. hub airports and allows you to use your own mobile device to contact a customer service agent via phone, video or chat to help with day-of-travel questions while you're at the airport. Learn more about Agent on Demand here.

United joins UNICEF COVAX initiative

By The Hub team, February 19, 2021

This week, we were honored to become the first U.S. airline to join the UNICEF Humanitarian Airfreight Initiative to combat the COVID-19 pandemic by transporting the vaccine and other critically needed supplies to underserved areas of the globe.

"We are committed to helping the global community in any way we can, and we all must work together to do our part to bring this health and humanitarian crisis to an end," said Director of Cargo Specialty Products Manu Jacobs.

We will leverage our expertise to transport these critical pharmaceutical and healthcare shipments around the world safely, efficiently and expediently. We are proud to partner with the United Nations to support this global effort and provide equitable access to COVID-19 vaccines.

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