What To Do If Your Flight Is Delayed or Cancelled - United Hub

Updated: What to do if your flight is delayed or canceled due to Tropical Storm Harvey

By United Airlines, August 28, 2017

Last updated on September 1, 2017, at 12:45 p.m. Central Time

United flights to and from Texas and the Gulf Coast are resuming after Tropical Storm Harvey. If you have planned travel, we recommend checking your flight status before you go to the airport and signing up to receive flight status messages in the event of changes.

Travelers with booked flights to, from or through the Texas and Gulf Coast area can also use our travel waiver to change their flight. Please note that we are still experiencing a high volume of calls, so we recommend using united.com or the United app.


Self-service rebooking options

If your travel is significantly disrupted, we'll automatically look for another flight to book you on. We'll notify you using the contact information provided during booking or at check-in, and you can also view your itinerary through the United app.

1. Rescheduling your trip

If your flight is canceled or delayed two hours or more, and you want to postpone or cancel your trip, please visit united.com.

  • If within 24 hours, you can select a new flight during check-in on united.com or via the United mobile app
  • If more than 24 hours, customers can change their flight on united.com through Manage Reservations.

2. Switching you to a nearby airport

Flights into or out of nearby airports may be available. If you're able to arrange ground transportation, switching to another airport could reduce your delay.

3. Standing by

If you're given a new itinerary but would prefer to take an earlier flight that is sold out, you can ask to be added to the standby list at no charge. If you don't get a seat, we'll move you to the standby list for your next flight.

Important Notices

Check for important notices before you travel Visit united.com/importantnotices for information regarding severe weather, airport updates and other issues that may affect your travel. When severe weather or other major events impact our operations, we issue travel waivers to allow you to change to alternate flights without paying a changing fee.

Making our app more accessible for people with disabilities

By The Hub team, October 28, 2020

We're proud to launch a redesigned version of our United app to make it easier for customers with visual disabilities to manage all aspects of day-of travel, including check-in, viewing reservation details and flight status, bag tracking and more.

This latest version of our app is now available to both Android and iOS users, and it offers increased color contrast and more space between graphics. Furthermore, we have reorganized how information is displayed and announced to better integrate with screen reader technologies like VoiceOver and TalkBack, which are built into most handheld devices. By restructuring the way the information is organized on the app, screen readers are better able to convert text to audio in the proper, logical sequence, allowing customers to better understand and navigate the app.

United Zoom backgrounds for AvGeeks

By The Hub team, October 27, 2020

Calling all AvGeeks and travelers! Take your next video call from a United Polaris® seat, the cockpit or cruising altitude with United-themed backgrounds for use on Zoom and Microsoft Teams.

Newly added to our collection is a background encouraging our employees and customers to vote. Our mission is to connect people and unite the world — and one of the most important ways to do that is to engage in the democratic process. No matter which party you support, we know our democracy will be stronger if you make your voice heard and vote.

So for your next meeting or catch up with friends and family, download the app to either your computer or mobile device to get started.

Looking back at a landmark year with Special Olympics

By Ryan Wilks, October 19, 2020

Earlier this summer, we shone a light on our flagship partnership with Special Olympics and our commitment to the Inclusion Revolution. In that same story, we introduced you to our four Special Olympics Service Ambassadors, Daniel, Kyle, Lauren and Zinyra (Z), who, this month, celebrate one year working at Chicago O'Hare International Airport as part of the United family.

This groundbreaking, inclusive employment program took off as a part of our ongoing partnership with Special Olympics, a community relationship that employees across the company hold close to heart. The original 'UA4' (as they call themselves) have become an integral part of the United team serving customers at O'Hare Airport. Even from behind their masks, their wide smiles and effervescent spirit exude and bring life to the service culture of excellence we strive towards every day.

"The UA4 are more than just customer service ambassadors. They are shining examples of how inclusion, accessibility and equity can have monumental impacts on the culture and service of a business and community," said Customer Service Managing Director Jonna McGrath. "They have forever changed who we are as a company. While they often talk about how United and this opportunity has changed their lives, they have changed ours in more ways than we can count."

In the two years of partnership with Special Olympics, United employees have volunteered over 10,500 hours of service at events around the world and donated over $1.2 million worth of travel to the organization.

"This inclusive employment program is what community partnerships, like ours with Special Olympics, are all about: collaborating to identify areas where the needs of the community intersect with the cultural and business opportunity, then creating the infrastructure and programming to bring the two together," said Global Community Engagement Managing Director Suzi Cabo. "Through this program, our goal is to show other companies that when you put a committed effort and focus towards inclusion and breaking down barriers, you transform lives. I challenge other business around the world to follow our lead in joining the Inclusion Revolution."

Check out the video below to hear from our Special Olympics Service Ambassadors firsthand.

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