Updated: What to do if your flight is delayed or canceled due to Tropical Storm Harvey
Last updated on September 1, 2017, at 12:45 p.m. Central Time
Self-service rebooking options
If your travel is significantly disrupted, we'll automatically look for another flight to book you on. We'll notify you using the contact information provided during booking or at check-in, and you can also view your itinerary through the United app.
1. Rescheduling your trip
If your flight is canceled or delayed two hours or more, and you want to postpone or cancel your trip, please visit united.com.
2. Switching you to a nearby airport
Flights into or out of nearby airports may be available. If you're able to arrange ground transportation, switching to another airport could reduce your delay.
3. Standing by
If you're given a new itinerary but would prefer to take an earlier flight that is sold out, you can ask to be added to the standby list at no charge. If you don't get a seat, we'll move you to the standby list for your next flight.
Check for important notices before you travel Visit united.com/importantnotices for information regarding severe weather, airport updates and other issues that may affect your travel. When severe weather or other major events impact our operations, we issue travel waivers to allow you to change to alternate flights without paying a changing fee.
- If you're rebooked on a new itinerary, we'll make every effort to reroute your checked baggage. Please ask a United representative about the status of your bags and if they can be rerouted.
- If your bags arrive at your destinations before you do, we will secure the bags until you claim them. If your baggage doesn't arrive at your final destination with you, please see a Baggage Service representative.
Before you travel
- Download the United app You can use it to get your boarding passes, check flight status, view standby lists, change to other flights and more.
- Provide accurate contact information When contacting you about your flights, we rely on the mobile phone number and email address you've given us so please ensure that this information is up to date.
- Keep essential items in your carry-on bag You can help yourself through a delay by keeping snacks, baby supplies, medication, travel documents and other essential personal items in your carry-on bag for easy access.