1. Rescheduling your trip - United Hub

Updated: What to do if your flight is delayed or canceled due to Tropical Storm Harvey

By United Airlines, August 28, 2017

Last updated on September 1, 2017, at 12:45 p.m. Central Time

United flights to and from Texas and the Gulf Coast are resuming after Tropical Storm Harvey. If you have planned travel, we recommend checking your flight status before you go to the airport and signing up to receive flight status messages in the event of changes.

Travelers with booked flights to, from or through the Texas and Gulf Coast area can also use our travel waiver to change their flight. Please note that we are still experiencing a high volume of calls, so we recommend using united.com or the United app.


Self-service rebooking options

If your travel is significantly disrupted, we'll automatically look for another flight to book you on. We'll notify you using the contact information provided during booking or at check-in, and you can also view your itinerary through the United app.

1. Rescheduling your trip

If your flight is canceled or delayed two hours or more, and you want to postpone or cancel your trip, please visit united.com.

  • If within 24 hours, you can select a new flight during check-in on united.com or via the United mobile app
  • If more than 24 hours, customers can change their flight on united.com through Manage Reservations.

2. Switching you to a nearby airport

Flights into or out of nearby airports may be available. If you're able to arrange ground transportation, switching to another airport could reduce your delay.

3. Standing by

If you're given a new itinerary but would prefer to take an earlier flight that is sold out, you can ask to be added to the standby list at no charge. If you don't get a seat, we'll move you to the standby list for your next flight.

Important Notices

Check for important notices before you travel Visit united.com/importantnotices for information regarding severe weather, airport updates and other issues that may affect your travel. When severe weather or other major events impact our operations, we issue travel waivers to allow you to change to alternate flights without paying a changing fee.

United joins UNICEF COVAX initiative

By The Hub team, February 19, 2021

This week, we were honored to become the first U.S. airline to join the UNICEF Humanitarian Airfreight Initiative to combat the COVID-19 pandemic by transporting the vaccine and other critically needed supplies to underserved areas of the globe.

"We are committed to helping the global community in any way we can, and we all must work together to do our part to bring this health and humanitarian crisis to an end," said Director of Cargo Specialty Products Manu Jacobs.

We will leverage our expertise to transport these critical pharmaceutical and healthcare shipments around the world safely, efficiently and expediently. We are proud to partner with the United Nations to support this global effort and provide equitable access to COVID-19 vaccines.

United cargo-only flights transport critical goods

By The Hub team

When the pandemic began, United Cargo knew it would be critical to utilize its fleet, network and industry-leading pharmaceutical handling processes to transport a COVID-19 vaccine when the time came.

Connecting vaccines to the world: United responds to mass distribution effort

December 22, 2020

On November 27, United Airlines became the first commercial airline to safely deliver the first batch of Pfizer and BioNTech's COVID-19 vaccine into the U.S. thanks to a coordinated effort between United's cargo, safety, technical operations, flight operations, regulatory and legal teams.

Now as the entire shipping and logistics industry bands together to widely distribute vaccines, United is leveraging all of its flights, including cargo-only and those carrying passengers, to transport millions of vaccines to destinations throughout our network, including Honolulu, Guam and Saipan – the first of any carrier to do so.

United Raises Miles for Dozens of Non-Profits that Rely on Travel

Airline and its customers use crowdsourcing platform - Miles on a Mission - to donate more than 11 million miles for charities like the Thurgood Marshall College Fund, College to Congress and Compass to Care
By United Newsroom, December 01, 2020

CHICAGO, Dec. 1, 2020 /PRNewswire/ -- United is inviting MileagePlus members to give back on Giving Tuesday and throughout the holiday season by donating miles to nearly 40 non-profits through United Airlines' crowdsourcing platform, Miles on a Mission. Non-profits like Thurgood Marshall College Fund, College to Congress and Compass to Care are attempting to raise a total of more than 11 million miles to be used for travel for life-saving health care, continued education, humanitarian aid and more. United will match the first 125,000 miles raised for each of these organizations to help ensure they meet their goals.

United Raises Miles for Dozens of Non-Profits that Rely on Travel

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