Check-In For Your Flight with Your Smart Device - United Hub

Introducing hands-free check-in for your favorite smart device

By The Hub team, December 11, 2017

We've all been there. It's the day of your flight and you find yourself rushing around the house throwing one item after another into your bag. "Did I pack my phone charger? What about a jacket?" The last thing on your mind is checking in to your flight — or at least you don't remember to check in until you're in a chaotic rush to get out the door. Now you can check in to your flight hands-free with your favorite smart device such as Amazon's Alexa, Google Assistant via your phone or Google Home and through Fitbit's Ionic smartwatch making it even easier to gather up those last-minute items.

Amazon Alexa, the voice service that powers Echo, provides capabilities also known as skills, which enable a user to interact with devices throughout their home through voice commands. Using your Alexa-enabled device such as the Amazon Echo or Amazon Echo Dot, you can also check your flight status and ask about the amenities on board, including Wi-Fi, movies and entertainment using the simple command, "Alexa, ask United…"

"Every day we connect nearly 400,000 customers to business meetings, loved ones and new adventures," said Praveen Sharma, vice president of digital products and analytics at United. "Introducing the new skill to check in and receive flight information with Alexa is an innovation that gives our customers extra time to prep for a business meeting, play with their children or relax as they get ready for their upcoming flight."

The United skill for Alexa launched in September in the Amazon Alexa app. Once you've enabled the skill on your device, connect your MileagePlus® account which will activate the skill. From there you can check in for your U.S. domestic flight using the command, "Alexa, ask United to check me in." Get the United skill for Amazon Alexa here: https://www.amazon.com/dp/B0725H6LG7.

Additionally, you can now check-in using Google Assistant through your phone or Google Home device and coming later this month through the Fitbit Ionic smartwatch.

The new United app on the Google Assistant lets customers use smart speakers like Google Home, and eligible Android and iPhone devices to stay up-to-date on their flight. Once customers have linked their MileagePlus account to the Google Assistant, users can say "talk to United" to hear their flight status, check amenities and check in for their upcoming flight. The new app also allows Google Assistant users to check their MileagePlus account balances, hear their last account activity, check in for their United domestic U.S. flights and hear flight information.

And lastly, Fitbit announced additions to its App Gallery that allows owners of the Ionic smartwatch to choose from more than 60 apps and 100+ clock faces to personalize their watch. The United app will allow customers to receive flight status information and their boarding pass on the device with no need to pull out their phone. To access the United app on the Ionic smartwatch, customers can connect their MileagePlus account in the United app settings within the Fitbit mobile app, and sync Ionic to update the watch.

United Cargo operates more than 11,000 cargo-only flights in one year

By The Hub team, March 19, 2021

On March 19, 2020, United operated its first flight carrying cargo without passengers on board. While the passenger cabin was empty, its cargo hold was completely full, carrying more than 29,000 pounds of commodities from Chicago O'Hare International Airport (ORD) to Frankfurt Airport (FRA).

A year later, United Cargo has operated more than 11,000 cargo-only flights carrying more than 570 million pounds of freight. To support the COVID-19 pandemic recovery efforts, United Cargo has also transported more than 113 million pounds of medical and pharmaceutical products on both cargo-only and passenger flights as well as approximately 10 million COVID-19 vaccines, providing global communities access to the items they have needed most.

10 tips for spring travel

By The Hub team, February 24, 2021

Whether you haven't flown with us for a while or just need a quick refresher before your spring trip, read this list of tips to know before your flight and arrive at the airport travel-ready:

1. Download the United app for contactless bag check, travel assistance and more

Before your flight, download the United app to view your flight status, check in, sign up for flight notifications, locate departure gates, access our free personal device entertainment when available and more. We've also updated our app with new features that can make your trip a little safer, including contactless bag check.

Don't forget to use Agent on Demand for help with any and all questions you may have before your flight. This new capability is available at all our U.S. hub airports and allows you to use your own mobile device to contact a customer service agent via phone, video or chat to help with day-of-travel questions while you're at the airport. Learn more about Agent on Demand here.

United joins UNICEF COVAX initiative

By The Hub team, February 19, 2021

This week, we were honored to become the first U.S. airline to join the UNICEF Humanitarian Airfreight Initiative to combat the COVID-19 pandemic by transporting the vaccine and other critically needed supplies to underserved areas of the globe.

"We are committed to helping the global community in any way we can, and we all must work together to do our part to bring this health and humanitarian crisis to an end," said Director of Cargo Specialty Products Manu Jacobs.

We will leverage our expertise to transport these critical pharmaceutical and healthcare shipments around the world safely, efficiently and expediently. We are proud to partner with the United Nations to support this global effort and provide equitable access to COVID-19 vaccines.

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