Check-In For Your Flight with Your Smart Device - United Hub

Introducing hands-free check-in for your favorite smart device

By The Hub team, December 11, 2017

We've all been there. It's the day of your flight and you find yourself rushing around the house throwing one item after another into your bag. "Did I pack my phone charger? What about a jacket?" The last thing on your mind is checking in to your flight — or at least you don't remember to check in until you're in a chaotic rush to get out the door. Now you can check in to your flight hands-free with your favorite smart device such as Amazon's Alexa, Google Assistant via your phone or Google Home and through Fitbit's Ionic smartwatch making it even easier to gather up those last-minute items.

Amazon Alexa, the voice service that powers Echo, provides capabilities also known as skills, which enable a user to interact with devices throughout their home through voice commands. Using your Alexa-enabled device such as the Amazon Echo or Amazon Echo Dot, you can also check your flight status and ask about the amenities on board, including Wi-Fi, movies and entertainment using the simple command, "Alexa, ask United…"

"Every day we connect nearly 400,000 customers to business meetings, loved ones and new adventures," said Praveen Sharma, vice president of digital products and analytics at United. "Introducing the new skill to check in and receive flight information with Alexa is an innovation that gives our customers extra time to prep for a business meeting, play with their children or relax as they get ready for their upcoming flight."

The United skill for Alexa launched in September in the Amazon Alexa app. Once you've enabled the skill on your device, connect your MileagePlus® account which will activate the skill. From there you can check in for your U.S. domestic flight using the command, "Alexa, ask United to check me in." Get the United skill for Amazon Alexa here: https://www.amazon.com/dp/B0725H6LG7.

Additionally, you can now check-in using Google Assistant through your phone or Google Home device and coming later this month through the Fitbit Ionic smartwatch.

The new United app on the Google Assistant lets customers use smart speakers like Google Home, and eligible Android and iPhone devices to stay up-to-date on their flight. Once customers have linked their MileagePlus account to the Google Assistant, users can say "talk to United" to hear their flight status, check amenities and check in for their upcoming flight. The new app also allows Google Assistant users to check their MileagePlus account balances, hear their last account activity, check in for their United domestic U.S. flights and hear flight information.

And lastly, Fitbit announced additions to its App Gallery that allows owners of the Ionic smartwatch to choose from more than 60 apps and 100+ clock faces to personalize their watch. The United app will allow customers to receive flight status information and their boarding pass on the device with no need to pull out their phone. To access the United app on the Ionic smartwatch, customers can connect their MileagePlus account in the United app settings within the Fitbit mobile app, and sync Ionic to update the watch.

United's regional presidents join respective Governor's COVID-19 task force

By Ryan Wilks, May 21, 2020

As a member in the tourism, travel and transportation industries, United offers a unique perspective into the economic and operational effects rippling across the U.S. To advocate United's efforts, and in anticipation of a bright future, New York/New Jersey President Jill Kaplan and California President Janet Lamkin have both been named to their states' respective governor's COVID-19 response task force committees.

Making every step of the travel journey safer for you

By United Airlines, May 20, 2020
United Clean Plus | Clorox

We remain passionate about connecting the world safely

United CleanPlus SM is our commitment to putting health and safety at the forefront of your journey, with the goal of delivering an industry-leading standard of cleanliness. We're teaming up with Clorox to redefine our cleaning and disinfection procedures, and over the coming months, we'll roll out Clorox products across our U.S. airports, starting in select locations, to help support a healthy and safe environment throughout your travel experience.

At the airport

  • At check-in:

  • 1
    Implementing temperature checks for employees and flight attendants working at hub airports
  • 2
    Installing sneeze guards at check-in and gate podiums
  • 3
    Encouraging use of the United app for contactless travel assistance and more
  • 4
    Promoting social distancing with floor decals to help customers stand 6 feet apart
  • 5
    Introducing touchless check-in for customers with bags
  • At the gate:

  • 6
    Disinfecting high-touch areas such as door handles, handrails, elevator buttons, telephones and computers
  • 7
    Providing hand sanitizer and
    disinfectant wipes
  • 8
    Allowing customers to self-scan boarding passes
  • 9
    Boarding fewer customers at a time and, after pre-boarding, boarding from the back of the plane to the front to promote social distancing

On our aircraft

  • 1
    Providing individual hand sanitizer wipes for customers
  • 2
    Requiring all customers and employees to wear a face covering and providing disposable face coverings for customers who need them
  • 3
    Temporarily removing onboard items like pillows, blankets and inflight magazines
  • 4
    Disinfecting high-touch areas, like tray tables and armrests, before boarding
  • 5
    Reducing contact between flight attendants and customers during snack and beverage service
  • 6
    Ensuring aircraft cleaning standards meet or exceed CDC guidelines
  • 7
    Applying social distancing to seating procedures when possible, including:
    • Limiting middle seat selection
    • Moving customers seated closely together
    • De-planing in groups of five rows at a time to reduce crowding
  • 8
    Using electrostatic spraying to disinfect aircraft, to be completed on all flights by mid-June
  • 9
    Using state-of-the-art, hospital-grade, high-efficiency (HEPA) filters to circulate air and remove up to 99.7% of airborne particles

Cleveland Clinic We're working closely with the experts at Cleveland Clinic to advise us on enhancing our cleaning and disinfection protocols for the safety of our employees and customers. Visit Cleveland Clinic's website to learn more about COVID-19.

A message from Scott Kirby, United’s new CEO

By The Hub team, May 20, 2020


Hello. I'm Scott Kirby, the new CEO of United Airlines. I'm a proud Air Force Academy graduate and have spent my entire career in and around aviation, including the last four years as President of United.

While I had planned for my first communication with you to be about the meaningful investments we were making to the travel experience and our continued growth across the U.S. and expansion to exciting new destinations around the world, today, the situation rendered to us by the COVID-19 pandemic leads me to a different type of message.

First, I graciously and humbly thank you for your business. Now, more than ever, our customers' loyalty is so deeply appreciated by every member of the United family.

As essential workers, the men and women of our airline have been hard at work over the past two months to transport vital medical supplies and critical goods to places that need them most, to provide free travel to healthcare professionals and to help thousands of individuals repatriate to their home countries.

Safety has always been our top priority, and right now in the midst of an unprecedented crisis, it's our singular customer focus. We recognize that COVID-19 has brought cleanliness and hygiene standards to the front of your mind when making travel decisions. We're not leaving a single stone unturned in our pursuit to protect our customers and employees.

We are installing plexiglass in lobby and gate areas, we're using the same equipment used to clean hospitals to disinfect the interiors of our aircraft, all crew and customers on board are required to wear face mask coverings and we're taking the temperature of our employees before they start work.

But at United, we're not stopping there. We're teaming up with experts from Clorox and the Cleveland Clinic to set a new standard for cleanliness and healthy flying that we are calling United CleanPlus℠.

Clorox is working closely with us to improve how we disinfect common surfaces and provide our customers with amenities that support a healthy and safe environment.

Physicians and scientists at the Cleveland Clinic, will advise us on new technologies and approaches, assist in training development and create a rigorous quality assurance program. And, as scientists learn more about how to fight COVID-19, Cleveland Clinic experts will help us use those discoveries to quickly implement new ways to keep our customers safe.

While we may not know when this pandemic will subside, what we do know is that travel is so deeply woven into the fabric of our global culture. We all desire to visit family, dance at a friend's wedding, hug parents…and see the wonders of this beautiful world. No matter how sharp the picture quality – or how strong the WiFi signal – there's simply no substitute for being there – in person – to collaborate, celebrate, explore. We are confident that travel will return. And when it does, United Airlines will be ready to serve you again in the friendly skies.

Thank you. Be well. And I look forward to seeing you on board.

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