Starting the Year off Right - United Hub

Starting the year off right

By Matt Adams, February 05, 2018

It was another month of operational performance to be proud of, as we finished January in first place for on-time departure rate and second place in terms of fewest cancellations among our primary competitors. It was the seventh time in the past 10 months that we've ranked in the top spot for departure rate. We also led the competition when it came to on-time arrivals, finishing in first place in the U.S. Department of Transportation's A :14 metric.

Thanks to employees' hard work, we broke month-of-January records for highest on-time departure rate and fewest controllable delays. The final seven days of the month comprised our best seven-day period ever for mainline on-time departure, with an average on-time rate of 84.5 percent. At the same time, our hub at Los Angeles International Airport broke the company record for best single-day hub on-time departure rate on January 27, the same day that our Newark and Houston hubs broke their own previous records for single-day on-time departure rates.

On top of all that, we had seven days of zero mainline cancellations, including a four-day stretch from January 9-12, en route to our best-ever month of January in terms of fewest controllable cancels.

In a month in which we battled through our share of FAA-mandated ground delay programs, our employees performed admirably in making sure our customers got to their destinations safely and on time.

United cargo-only flights transport critical goods

By The Hub team

When the pandemic began, United Cargo knew it would be critical to utilize its fleet, network and industry-leading pharmaceutical handling processes to transport a COVID-19 vaccine when the time came.

Connecting vaccines to the world: United responds to mass distribution effort

December 22, 2020

On November 27, United Airlines became the first commercial airline to safely deliver the first batch of Pfizer and BioNTech's COVID-19 vaccine into the U.S. thanks to a coordinated effort between United's cargo, safety, technical operations, flight operations, regulatory and legal teams.

Now as the entire shipping and logistics industry bands together to widely distribute vaccines, United is leveraging all of its flights, including cargo-only and those carrying passengers, to transport millions of vaccines to destinations throughout our network, including Honolulu, Guam and Saipan – the first of any carrier to do so.

United Raises Miles for Dozens of Non-Profits that Rely on Travel

Airline and its customers use crowdsourcing platform - Miles on a Mission - to donate more than 11 million miles for charities like the Thurgood Marshall College Fund, College to Congress and Compass to Care
By United Newsroom, December 01, 2020

CHICAGO, Dec. 1, 2020 /PRNewswire/ -- United is inviting MileagePlus members to give back on Giving Tuesday and throughout the holiday season by donating miles to nearly 40 non-profits through United Airlines' crowdsourcing platform, Miles on a Mission. Non-profits like Thurgood Marshall College Fund, College to Congress and Compass to Care are attempting to raise a total of more than 11 million miles to be used for travel for life-saving health care, continued education, humanitarian aid and more. United will match the first 125,000 miles raised for each of these organizations to help ensure they meet their goals.

United Raises Miles for Dozens of Non-Profits that Rely on Travel

Why we fly

By The Hub team, November 27, 2020

In October 2019, we launched a first-of-its-kind airline miles donation platform, Miles on a Mission. In the inaugural year, MileagePlus members donated over 70 million miles, with United matching over 20 million miles, to 51 organizations. These miles have allowed for these organizations to do important, life-changing, life-saving work in the communities we serve around the globe.

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