Steps Toward the Sky - United Hub

Steps toward the sky

By Rachel Landgraf

Carole Cary-Hopson, Newark Liberty International Airport Boeing 737 First Officer, remembers how it felt piloting her first United flight.

"Shivers" she recalled. "I felt as if this is what dreams are made of. Every single time I come to work, I feel that way."

"That way" was 14 years in the making for Carole. "What dreams are made of" dates back to her childhood in Pennsylvania and frequently visiting her grandma's home in south Jersey that was right by the Philadelphia airport.

Pictured: Carole Cary-Hopson

"We would go and lie in the grass by the airport and note the colors of the planes coming in and leaving, how many would come through at a time; we made graphs," said Carole. "I was fascinated by it."

As Carole grew up, she held on to that fascination, but an undergrad and master's degree later, she found herself successfully climbing her way up the corporate ladder, from the NFL to Footlocker. As her duties and roles continued to evolve and grow, Carole observed that she was always on an airplane. In fact, it was on a work trip where that observation and her life-long fascination came full circle.

"I was on a KLM flight and the pilot noticed me looking around and observing everything," she said. "So, he offered me the jumpseat and proceeded to teach me everything across the North Atlantic trip. It was then and there I realized, 'I can do this.' It all came together in my head."

Not long after that flight, Carole went on a date with a man who she now proudly calls her husband.

"I told him on that date, 'I have something to tell you and if you laugh at me about it, I'll never see you again,'" said Carole. Carole proceeded to tell him about her dream of becoming a pilot. A few weeks after that date, he handed her gift certificates to attend a flight school right outside of Manhattan.

From there, Carole moved roles in her corporate career once more, taking a job with L'Oreal where she socked away her paychecks to save up for flight school. In the meantime, she began to network in the aviation world, attending events through Women in Aviation and the Organization of Black Aerospace Professionals (OBAP). It was there she met her mentors, one being American Airlines Captain Jenny Beatty who handed her a mug of Bessie Coleman, the first woman of African-American and Native-American descent to hold a pilot's license.

"I stood on that crowded convention floor with Jenny and Bessie at that time and just bawled," said Carole. "I kept asking myself how I could be an Ivy League graduate and had never heard of her. At that moment, I wanted to do something with her story."

Thus, along with training, becoming a pilot and raising a family, Carole began writing a historical fiction book on Bessie, a woman who had to go to France to learn how to fly because no one would teach her in the U.S. Today, the book is near completion and once finished, 25% of the proceeds will go toward the Lt. Colonel Luke Weathers Flight Academy, an organization within OBAP that aims to grow and diversify the future pilot pipeline.

Carole pictured with a group of young women

"I hope Bessie is smiling down and has forgiven me for taking so long on writing this book," said Carole. "She continues to provide me with guidance and being an example of determination. I know she would tell me to keep going and to not even dare to stop."

Well, as if Bessie already doesn't know, stopping doesn't seem to be in Carole's vocabulary.

"When you have a goal, there are a series of definitive steps," said Carole. "Each one is important and sometimes, they take many years to reach. But each one of those goals I had in the past were steps that got me to flying."

And Carole's next step?

"Continue to fly and finish Bessie's book," said Carole. "And once the book is finished, the goal is a movie and then sending 100 black women to flight school. With the numbers being only 1-2% African-American's flying, we need to fix that, and I intend to!"

United's regional presidents join respective Governor's COVID-19 task force

By Ryan Wilks, May 21, 2020

As a member in the tourism, travel and transportation industries, United offers a unique perspective into the economic and operational effects rippling across the U.S. To advocate United's efforts, and in anticipation of a bright future, New York/New Jersey President Jill Kaplan and California President Janet Lamkin have both been named to their states' respective governor's COVID-19 response task force committees.

Making every step of the travel journey safer for you

By United Airlines, May 20, 2020
United Clean Plus | Clorox

We remain passionate about connecting the world safely

United CleanPlus SM is our commitment to putting health and safety at the forefront of your journey, with the goal of delivering an industry-leading standard of cleanliness. We're teaming up with Clorox to redefine our cleaning and disinfection procedures, and over the coming months, we'll roll out Clorox products across our U.S. airports, starting in select locations, to help support a healthy and safe environment throughout your travel experience.

At the airport

  • At check-in:

  • 1
    Implementing temperature checks for employees and flight attendants working at hub airports
  • 2
    Installing sneeze guards at check-in and gate podiums
  • 3
    Encouraging use of the United app for contactless travel assistance and more
  • 4
    Promoting social distancing with floor decals to help customers stand 6 feet apart
  • 5
    Introducing touchless check-in for customers with bags
  • At the gate:

  • 6
    Disinfecting high-touch areas such as door handles, handrails, elevator buttons, telephones and computers
  • 7
    Providing hand sanitizer and
    disinfectant wipes
  • 8
    Allowing customers to self-scan boarding passes
  • 9
    Boarding fewer customers at a time and, after pre-boarding, boarding from the back of the plane to the front to promote social distancing

On our aircraft

  • 1
    Providing individual hand sanitizer wipes for customers
  • 2
    Requiring all customers and employees to wear a face covering and providing disposable face coverings for customers who need them
  • 3
    Temporarily removing onboard items like pillows, blankets and inflight magazines
  • 4
    Disinfecting high-touch areas, like tray tables and armrests, before boarding
  • 5
    Reducing contact between flight attendants and customers during snack and beverage service
  • 6
    Ensuring aircraft cleaning standards meet or exceed CDC guidelines
  • 7
    Applying social distancing to seating procedures when possible, including:
    • Limiting middle seat selection
    • Moving customers seated closely together
    • De-planing in groups of five rows at a time to reduce crowding
  • 8
    Using electrostatic spraying to disinfect aircraft, to be completed on all flights by mid-June
  • 9
    Using state-of-the-art, hospital-grade, high-efficiency (HEPA) filters to circulate air and remove up to 99.7% of airborne particles

Cleveland Clinic We're working closely with the experts at Cleveland Clinic to advise us on enhancing our cleaning and disinfection protocols for the safety of our employees and customers. Visit Cleveland Clinic's website to learn more about COVID-19.

A message from Scott Kirby, United’s new CEO

By The Hub team, May 20, 2020


Hello. I'm Scott Kirby, the new CEO of United Airlines. I'm a proud Air Force Academy graduate and have spent my entire career in and around aviation, including the last four years as President of United.

While I had planned for my first communication with you to be about the meaningful investments we were making to the travel experience and our continued growth across the U.S. and expansion to exciting new destinations around the world, today, the situation rendered to us by the COVID-19 pandemic leads me to a different type of message.

First, I graciously and humbly thank you for your business. Now, more than ever, our customers' loyalty is so deeply appreciated by every member of the United family.

As essential workers, the men and women of our airline have been hard at work over the past two months to transport vital medical supplies and critical goods to places that need them most, to provide free travel to healthcare professionals and to help thousands of individuals repatriate to their home countries.

Safety has always been our top priority, and right now in the midst of an unprecedented crisis, it's our singular customer focus. We recognize that COVID-19 has brought cleanliness and hygiene standards to the front of your mind when making travel decisions. We're not leaving a single stone unturned in our pursuit to protect our customers and employees.

We are installing plexiglass in lobby and gate areas, we're using the same equipment used to clean hospitals to disinfect the interiors of our aircraft, all crew and customers on board are required to wear face mask coverings and we're taking the temperature of our employees before they start work.

But at United, we're not stopping there. We're teaming up with experts from Clorox and the Cleveland Clinic to set a new standard for cleanliness and healthy flying that we are calling United CleanPlus℠.

Clorox is working closely with us to improve how we disinfect common surfaces and provide our customers with amenities that support a healthy and safe environment.

Physicians and scientists at the Cleveland Clinic, will advise us on new technologies and approaches, assist in training development and create a rigorous quality assurance program. And, as scientists learn more about how to fight COVID-19, Cleveland Clinic experts will help us use those discoveries to quickly implement new ways to keep our customers safe.

While we may not know when this pandemic will subside, what we do know is that travel is so deeply woven into the fabric of our global culture. We all desire to visit family, dance at a friend's wedding, hug parents…and see the wonders of this beautiful world. No matter how sharp the picture quality – or how strong the WiFi signal – there's simply no substitute for being there – in person – to collaborate, celebrate, explore. We are confident that travel will return. And when it does, United Airlines will be ready to serve you again in the friendly skies.

Thank you. Be well. And I look forward to seeing you on board.

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