Steps Toward the Sky - United Hub

Steps toward the sky

By Rachel Landgraf

Carole Cary-Hopson, Newark Liberty International Airport Boeing 737 First Officer, remembers how it felt piloting her first United flight.

"Shivers" she recalled. "I felt as if this is what dreams are made of. Every single time I come to work, I feel that way."

"That way" was 14 years in the making for Carole. "What dreams are made of" dates back to her childhood in Pennsylvania and frequently visiting her grandma's home in south Jersey that was right by the Philadelphia airport.

Pictured: Carole Cary-Hopson

"We would go and lie in the grass by the airport and note the colors of the planes coming in and leaving, how many would come through at a time; we made graphs," said Carole. "I was fascinated by it."

As Carole grew up, she held on to that fascination, but an undergrad and master's degree later, she found herself successfully climbing her way up the corporate ladder, from the NFL to Footlocker. As her duties and roles continued to evolve and grow, Carole observed that she was always on an airplane. In fact, it was on a work trip where that observation and her life-long fascination came full circle.

"I was on a KLM flight and the pilot noticed me looking around and observing everything," she said. "So, he offered me the jumpseat and proceeded to teach me everything across the North Atlantic trip. It was then and there I realized, 'I can do this.' It all came together in my head."

Not long after that flight, Carole went on a date with a man who she now proudly calls her husband.

"I told him on that date, 'I have something to tell you and if you laugh at me about it, I'll never see you again,'" said Carole. Carole proceeded to tell him about her dream of becoming a pilot. A few weeks after that date, he handed her gift certificates to attend a flight school right outside of Manhattan.

From there, Carole moved roles in her corporate career once more, taking a job with L'Oreal where she socked away her paychecks to save up for flight school. In the meantime, she began to network in the aviation world, attending events through Women in Aviation and the Organization of Black Aerospace Professionals (OBAP). It was there she met her mentors, one being American Airlines Captain Jenny Beatty who handed her a mug of Bessie Coleman, the first woman of African-American and Native-American descent to hold a pilot's license.

"I stood on that crowded convention floor with Jenny and Bessie at that time and just bawled," said Carole. "I kept asking myself how I could be an Ivy League graduate and had never heard of her. At that moment, I wanted to do something with her story."

Thus, along with training, becoming a pilot and raising a family, Carole began writing a historical fiction book on Bessie, a woman who had to go to France to learn how to fly because no one would teach her in the U.S. Today, the book is near completion and once finished, 25% of the proceeds will go toward the Lt. Colonel Luke Weathers Flight Academy, an organization within OBAP that aims to grow and diversify the future pilot pipeline.

Carole pictured with a group of young women

"I hope Bessie is smiling down and has forgiven me for taking so long on writing this book," said Carole. "She continues to provide me with guidance and being an example of determination. I know she would tell me to keep going and to not even dare to stop."

Well, as if Bessie already doesn't know, stopping doesn't seem to be in Carole's vocabulary.

"When you have a goal, there are a series of definitive steps," said Carole. "Each one is important and sometimes, they take many years to reach. But each one of those goals I had in the past were steps that got me to flying."

And Carole's next step?

"Continue to fly and finish Bessie's book," said Carole. "And once the book is finished, the goal is a movie and then sending 100 black women to flight school. With the numbers being only 1-2% African-American's flying, we need to fix that, and I intend to!"

Adjusting to Customer Demand, United Adds New Nonstop Service to Florida

By United Newsroom, August 12, 2020

CHICAGO, Aug. 12, 2020 /PRNewswire/ -- United Airlines today announced plans to add up to 28 daily nonstop flights this winter connecting customers in Boston, Cleveland, Indianapolis, Milwaukee, New York/LaGuardia, Pittsburgh and Columbus, Ohio to four popular Florida destinations. The new, nonstop flights reflect United's continuing strategy to aggressively, and opportunistically manage the impact of COVID-19 by increasing service to destinations where customers most want to fly.

Entertainment for all

By The Hub team, August 04, 2020

Our Marketing Inflight Entertainment and Connectivity team and Bridge, our Business Resource Group (BRG) for people with all abilities, partnered together to test and provide feedback on our award-winning seatback inflight entertainment (IFE) system.

Aptly named "Entertainment for all," our new seatback IFE system offers the an extensive suite of accessibility features, allowing for unassisted use by people of all visual, hearing, mobility and language abilities.

"It's nice to know that I can get on a plane and pick my favorite entertainment to enjoy, just like every customer," said Accessibility Senior Analyst and Developer and Bridge Chief of Staff Ray C., who is blind.

"As a deaf employee, the closed captioning availability on board our aircraft is something I value greatly," added Information Technology Analyst Greg O. "The new IFE further cements United's visibility within the deaf community and elsewhere. It makes me proud to be an employee."

Accessibility features of the new IFE include a text-to-speech option, explore by touch, customizable text size, screen magnification, color correction and inversion modes, and alternative navigation options for those unable to swipe or use a handset. For hearing-impaired and non-English-speaking passengers, customization options provide the ability for customers to be served content and receive inflight notifications based on their preferences and settings —with closed captions, with subtitles or in the language of their choice from the 15 languages supported. Our "Entertainment for all" system won the Crystal Cabin Award in 2019, and recently, the Dr. Margaret Pfanstiehl Research and Development Award for Audio Description by the American Council of the Blind.

"This really showed the benefits of partnering with BRGs in helping us improve products and services for our customers and employees," said Inflight Entertainment and Connectivity Senior Manager Corinne S. "Even though we have been recognized with awards for our IFE accessibility features, we are not resting on our laurels but continuing to work towards improving the inflight entertainment experience for all of our customers to ensure entertainment is available for all."

Shaping an inclusive future with Special Olympics

By The Hub team, July 24, 2020

If your travels have taken you through Chicago O'Hare International Airport anytime since October 2019, you may have had a friendly, caring and jovial exchange with Daniel Smrokowski. Daniel is one of four Service Ambassadors thanks to our ongoing partnership with Special Olympics. This inaugural ambassador program aims to provide Special Olympic athletes employment opportunities within our operation, affording them a unique and meaningful career.

Since 2018, our partnership with Special Olympics has become one of United's most cherished relationships, going beyond the events we take part in and volunteer with. While the plane pull competitions, polar plunges, duck derbies and Special Olympics World Games and other events around the world are a big part of our involvement, the heart of this partnership lies with the athletes and individuals supported by Special Olympics. To advocate for their inclusion in every setting is one of our biggest honors, and we take great pride in the role we play in the organization's inclusion revolution.

Aiding in the success of Special Olympics' mission to create continuing opportunities for individuals with intellectual disabilities, throughout the two-year partnership, United has volunteered over 10,500 hours and donated over $1.2 million in travel to the organization. The impact of this partnership is felt at every level, both at Special Olympics and within our own ranks.

"The Inclusion Revolution campaign, led by our athletes, aims to end discrimination against people with intellectual disabilities. United Airlines has joined in our fight for inclusion, empowering our athletes with the skills needed to succeed and opportunities to contribute their abilities as leaders," said Special Olympics International Chairman Tim Shriver. "United Airlines believes that people with intellectual disabilities should be perceived as they really are: independent, world-class athletes, students, employees, neighbors, travelers, and leaders who contribute to make this world a better place."

Our Service Ambassador program is just one of the many ways Special Olympics has impacted not only our employees, but also our customers. "I see every day how our Service Ambassadors connect with our customers the moment they walk into the airport lobby," said Senior Customer Service Supervisor Steve Suchorabski. "They provide a warm, welcoming smile ad assist in any way they can. To see these young adults hold positions that a society once told them they couldn't is truly the most heartwarming part of my job," Steve continued.

"The opportunity to be a part of the United family means everything to me," Daniel said. "I feel so much pride showing up to work in a Special Olympics/United co-branded uniform, working among such a loving and supportive community. The relationship between these two organizations is truly helping to shape my future while letting me use my gifts of communicating and helping others. Hopefully, I can spend my entire career at United," Daniel added.

In honor of Special Olympics' Global Week of Inclusion in July, we're asking our employees, customers and partners to sign a pledge to #ChooseToInclude at jointherevolution.org/pledge.

And be sure to check out Daniel's podcast The Special Chronicles.

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