Summer 2020 route network schedule update - United Hub

Summer 2020 route network schedule update

By The Hub team, June 09, 2020

As states and municipalities begin to reopen, we are restoring non-stop service to places our customers want to go. Whether visiting family, going on vacation, or conducting business, many customers have told us they are considering flying again. In response, we are reinstating flights at over 150 of our U.S and Canadian destinations, including the resumption of approximately 140 previously suspended non-stop routes.

  • We are also increasing the number of international routes in July by adding more trans-Atlantic service from our airport hub locations in Washington, D.C. and San Francisco to cities across Europe, including destinations served via our partner carriers.
  • Additionally, in July, we will re-start new service to Tokyo-Haneda, Hong Kong, Singapore and Seoul as this allows us to respond to the gradual return of demand to these cities as well as other locations in the region through connecting flights.
  • In Latin America and the Caribbean, we'll expand service throughout by opening links to a variety of locations where our customers are looking to get away or visit family.

While our domestic and international capacity in July will continue to be significantly lower compared to last year's July schedule, our teams continue to monitor and evaluate demand for travel in the U.S. and around the world and will adjust our schedules accordingly.

We continue to make the health and safety of our customers and employees our top priority as new destinations are added back into the schedule. The United CleanPlusSMSM program includes Clorox and Cleveland Clinic to inform and guide United's cleaning, safety and social distancing protocols, including things like touchless check-in for baggage at select locations, mandatory face coverings for crew and customers onboard our flights, and giving customers options when flights are more full.

Highlights of our domestic schedule include:

  • Increased flight schedules to key business destinations like New York, Boston, Seattle, and Philadelphia, supporting the return of critical commercial and governmental travel
  • More options to leisure destinations where attractions and lodging are reopening in Florida, Las Vegas, and other wonderful getaways like Charleston, SC and Portland, ME
  • Added flights to National Park and outdoor leisure markets like Aspen, CO and Jackson Hole, WY where social distancing is a natural feature
  • Resumption of US-Canada transborder services to key destinations including Toronto, Montreal, Calgary, and Vancouver
To accommodate the resumption of services throughout our domestic network, we will be increasing the number of non-stop and connecting flight options at all seven of our U.S. hub airports particularly Denver, Chicago and Houston.

Some highlights of our new summer international schedule:

  • Additional trans-Atlantic flying from New York/Newark (EWR), Washington-Dulles (IAD) and San Francisco (SFO), including resumption of service to Brussels (BRU), Dublin (DUB), Munich (MUC), and Zurich (ZRH)
  • Across the Pacific we will grow our Tokyo service including the addition of Haneda (HND) from Chicago O'Hare (ORD), and will also resume service to Seoul (ICN), Hong Kong (HKG), and Singapore (SIN) which will be served via a flight from Hong Kong (HKG), pending government approvals
  • Restarting service to Queretaro (QRO) and San Luis Potosi (SLP) in Mexico
  • Restarting service to almost a dozen cities in South America, Central America and the Caribbean

See below for the full details of our international schedule for July:

Atlantic

Chicago London Daily
New York/Newark Amsterdam Daily
New York/Newark Frankfurt Daily
New York/Newark London Daily
New York/Newark Paris 3x/weekly
New York/Newark Tel Aviv Daily
New York/Newark Dublin 4x/weekly
Washington - Dulles
Frankfurt Daily
Washington - Dulles Brussels Daily
Washington - Dulles London Daily
Washington - Dulles Munich 3x/weekly
Washington - Dulles Zurich Daily
San Francisco Frankfurt Daily
San Francisco Tel Aviv 3x/weekly

*In addition, Delhi service from New York/Newark and San Francisco is planned to resume as early as July 17, subject to government approval.

Pacific

New York/Newark Tokyo-Narita Daily
San Francisco Sydney Daily
San Francisco Tokyo-Narita Daily
San Francisco Seoul 3x/weekly
San Francisco Hong Kong - Singapore* 5x/weekly
Chicago Tokyo - Haneda 5x/weekly


Latin America

Mexico

Houston Guadalajara Daily
Houston Leon Daily
Houston México City 2x/daily
Houston Monterrey Daily
Houston Cancun 2x/daily
Houston Puerto Vallarta Daily
Houston Los Cabos Daily
Houston Queretaro Daily
Houston San Luis Potosi Daily

Caribbean

Houston San Juan Daily
Houston St. Thomas 3x/weekly
Houston Punta Cana Daily
Houston Nassau Daily
Houston Montego Bay Daily
New York/Newark Aruba Daily
New York/Newark Montego Bay
Daily
New York/Newark Nassau Daily
New York/Newark Punta Cana Daily
New York/Newark Santiago Daily
New York/Newark Santo Domingo Daily
New York/Newark Aguadilla Daily

Central America

Houston Belize City 5x/weekly
Houston Guatemala City 2x/daily
Houston Liberia 5x/weekly
Houston Managua Daily
Houston Panama City 2x/daily
Houston San Salvador 2x/daily
Houston San Pedro Sula 2x/daily
Houston San Jose 2x/daily
Houston Tegucigalpa Daily

South America

Houston Sao Paulo Daily
Houston Buenos Aires 3x/weekly
Houston Lima 3x/weekly
Houston Quito Daily

*Subject to government approval.

United Cargo and logistics partners keep critical medical shipments moving

By The Hub team, July 02, 2020

By working together and strengthening partnerships during these unprecedented times, our global community has overcome challenges and created solutions to keep the global supply chain moving. As COVID-19 continues to disrupt the shipping landscape, United and our industry partners have increasingly demonstrated our commitment to the mission of delivering critical medical supplies across the world.

United Cargo has partnered with DSV Air and Sea, a leading global logistics company, to transport important pharmaceutical materials to places all over the world. One of the items most critical during the current crisis is blood plasma.

Plasma is a fragile product that requires very careful handling. Frozen blood plasma must be kept at a very low, stable temperature of negative 20 degrees Celsius or less – no easy task considering it must be transported between trucks, warehouses and airplanes, all while moving through the climates of different countries. Fortunately, along with our well-developed operational procedures and oversight, temperature-controlled shipping containers from partners like va-Q-tec can help protect these sensitive blood plasma shipments from temperature changes.

A single TWINx shipping container from va-Q-tec can accommodate over 1,750 pounds of temperature-sensitive cargo. Every week, DSV delivers 20 TWINx containers, each one filled to capacity with human blood plasma, for loading onto a Boeing 787-9 for transport. The joint effort to move thousands of pounds of blood plasma demonstrates that despite the distance, challenges in moving temperature-sensitive cargo and COVID-19 obstacles, we continue to find creative solutions with the help of our strong partnerships.

United Cargo is proud to keep the commercial air bridges open between the U.S. and the rest of the world. Since March 19, we have operated over 3,200 cargo-only flights between six U.S. hubs and over 20 cities in Asia, Australia, Europe, South America, India, the Caribbean and the Middle East.

Celebrating Juneteenth

By United Airlines, June 18, 2020

A message from UNITE, United Airlines Multicultural Business Resource Group

Fellow United team members –

Hello from the UNITE leadership team. While we communicate frequently with our 3,500 UNITE members, our platform doesn't typically extend to the entire United family, and we are grateful for the opportunity to share some of our thoughts with all of you.

Tomorrow is June 19. On this day in 1865, shortened long ago to "Juneteenth," Union soldiers arrived in Galveston, Texas, to announce that the Civil War had ended and all enslaved individuals were free. For many in the African-American community, particularly in the South, it is recognized as the official date slavery ended in the United States.

Still, despite the end of slavery, the Constitutional promise that "All men are created equal" would overlook the nation's Black citizens for decades to come. It wasn't until nearly a century later that the Civil Rights Act (1964) ended legal segregation and the Voting Rights Act (1965) protected voting rights for Black Americans. But while the nation has made progress, the killings of Ahmaud Arbery, Breonna Taylor and George Floyd have made it undeniably clear that we still have a lot of work to do to achieve racial parity and inclusion.

Two weeks ago, Scott and Brett hosted a virtual town hall and set an important example by taking a minute, as Brett said, "to lower my guard, take off my armor, and just talk to you. And talk to you straight from the heart."

Difficult conversations about race and equity are easy to avoid. But everyone needs to have these conversations – speaking honestly, listening patiently and understanding that others' experiences may be different from your own while still a valid reflection of some part of the American experience.

To support you as you consider these conversations, we wanted to share some resources from one of United's partners, The National Museum of African American History and Culture. The museum will host an all-day Virtual Juneteenth Celebration to recognize Juneteenth through presentations, stories, photographs and recipes. The museum also has a portal that United employees can access called Talking About Race, which provides tools and guidance for everyone to navigate conversations about race.

Our mission at UNITE is to foster an inclusive working environment for all of our employees. While we are hopeful and even encouraged by the widespread and diverse show of support for African Americans around the country – and at United - we encourage everyone to spend some time on Juneteenth reflecting on racial disparities that remain in our society and dedicating ourselves to the work that still must be done to fight systemic racism. By honoring how far we've come and honestly acknowledging how far we still must go, we believe United – and the incredible people who are the heart and soul of this airline - can play an important role in building a more fair and just world.

Thank you,

UNITE (United Airlines Multicultural Business Resource Group)

Leadership Team

Making every step of the travel journey safer for you

By United Airlines, May 20, 2020
United Clean Plus | Clorox

We remain passionate about connecting the world safely

United CleanPlus SM is our commitment to putting health and safety at the forefront of your journey, with the goal of delivering an industry-leading standard of cleanliness. We're teaming up with Clorox to redefine our cleaning and disinfection procedures, and over the coming months, we'll roll out Clorox products across our U.S. airports, starting in select locations, to help support a healthy and safe environment, and to provide transparency and choice throughout the travel journey.

At the airport

  • At check-in:

  • 1
    Implementing temperature checks for employees and flight attendants working at hub airports
  • 2
    Installing sneeze guards at check-in and gate podiums
  • 3
    Encouraging use of the United app for contactless travel assistance and more
  • 4
    Promoting social distancing with floor decals to help customers stand 6 feet apart
  • 5
    Rolling out touchless check-in for customers with bags
  • At the gate:

  • 6
    Disinfecting high-touch areas such as door handles, handrails, elevator buttons, telephones and computers
  • 7
    Providing hand sanitizer and
    disinfectant wipes
  • 8
    Allowing customers to self-scan boarding passes
  • 9
    Boarding fewer customers at a time and, after pre-boarding, boarding from the back of the plane to the front to promote social distancing
  • 10
    Rolling out Clorox Total 360 Electrostatic Sprayers to disinfect in the airport

On our aircraft

  • 1
    Providing individual hand sanitizer wipes for customers
  • 2
    Requiring all customers and employees to wear a face covering and providing disposable face coverings for customers who need them
  • 3
    Providing onboard items like pillows and blankets upon request
  • 4
    Disinfecting high-touch areas, like tray tables and armrests, before boarding
  • 5
    Reducing contact between flight attendants and customers during snack and beverage service
  • 6
    Ensuring aircraft cleaning standards meet or exceed CDC guidelines
  • 7
    Using electrostatic spraying to disinfect aircraft
  • 8
    Using state-of-the-art, hospital-grade, high-efficiency (HEPA) filters to circulate air and remove 99.97% of airborne particles
    • The cabin recirculated air is exchanged every 2-3 minutes

Cleveland Clinic We're working closely with the experts at Cleveland Clinic to advise us on enhancing our cleaning and disinfection protocols for the safety of our employees and customers. Visit Cleveland Clinic's website to learn more about COVID-19.

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