Surprise Proposal for One Unsuspecting Customer - United Hub
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Surprise proposal for one unsuspecting customer

By The Hub team, November 02, 2018

Customer Katie Buff received the surprise of a lifetime when her boyfriend Jay got down on one knee to propose to her on a recent United flight. Jay, a flight instructor who dreams of someday becoming a pilot for an airline, wanted the occasion to be memorable for the couple. After boarding, Jay informed the crew of his surprise proposal when Katie went to the bathroom. The crew was happy to help and worked with Jay to quickly devise a plan.

A few days before the couple was scheduled to fly, Jay enlisted the help of his sister, who tricked Katie into going to look at rings she said were for herself. Unbeknownst to Katie, Jay went back to the jeweler before their flight and purchased the ring Katie had indicated she liked.

As the plan was set into motion, Katie was none the wiser. "I was not expecting a proposal. He was really quiet on the flight, and I kept thinking maybe he was mad at me. But he told me he was tired — we both were. Really, he was just nervous. He later told me he was trying to remember what he was going to say when he proposed," said Katie.

When the moment was right, SFO Flight Attendant Bernie D. used the PA system to ask customer Katie Buff to come to the front of the airplane. Katie nervously walked to the front of the cabin. Bernie then made another announcement, "One of our passengers would like to say something to his girlfriend." That was Jay's cue. He got down on one knee and asked her to marry him. After Katie said yes, the flight erupted in cheers.

The crew continued the celebration by surprising the couple with champagne, cake and a congratulatory note signed by each of them. Upon landing, the couple took pictures with the crew and in the cockpit, photos that will help them forever cherish the special occasion. "They really helped make this moment memorable and special for us — we will always remember it as an awesome moment in our lives," said Jay.

Customer stories like this remind us of what we can achieve when caring comes first. For more stories like this, visit our Connections Matter page.

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