Surprise Proposal for One Unsuspecting Customer - United Hub
Connections Matter

Surprise proposal for one unsuspecting customer

By The Hub team, November 02, 2018

Customer Katie Buff received the surprise of a lifetime when her boyfriend Jay got down on one knee to propose to her on a recent United flight. Jay, a flight instructor who dreams of someday becoming a pilot for an airline, wanted the occasion to be memorable for the couple. After boarding, Jay informed the crew of his surprise proposal when Katie went to the bathroom. The crew was happy to help and worked with Jay to quickly devise a plan.

A few days before the couple was scheduled to fly, Jay enlisted the help of his sister, who tricked Katie into going to look at rings she said were for herself. Unbeknownst to Katie, Jay went back to the jeweler before their flight and purchased the ring Katie had indicated she liked.

As the plan was set into motion, Katie was none the wiser. "I was not expecting a proposal. He was really quiet on the flight, and I kept thinking maybe he was mad at me. But he told me he was tired — we both were. Really, he was just nervous. He later told me he was trying to remember what he was going to say when he proposed," said Katie.

When the moment was right, SFO Flight Attendant Bernie D. used the PA system to ask customer Katie Buff to come to the front of the airplane. Katie nervously walked to the front of the cabin. Bernie then made another announcement, "One of our passengers would like to say something to his girlfriend." That was Jay's cue. He got down on one knee and asked her to marry him. After Katie said yes, the flight erupted in cheers.

The crew continued the celebration by surprising the couple with champagne, cake and a congratulatory note signed by each of them. Upon landing, the couple took pictures with the crew and in the cockpit, photos that will help them forever cherish the special occasion. "They really helped make this moment memorable and special for us — we will always remember it as an awesome moment in our lives," said Jay.

Customer stories like this remind us of what we can achieve when caring comes first. For more stories like this, visit our Connections Matter page.

United Cargo operates more than 11,000 cargo-only flights in one year

By The Hub team, March 19, 2021

On March 19, 2020, United operated its first flight carrying cargo without passengers on board. While the passenger cabin was empty, its cargo hold was completely full, carrying more than 29,000 pounds of commodities from Chicago O'Hare International Airport (ORD) to Frankfurt Airport (FRA).

A year later, United Cargo has operated more than 11,000 cargo-only flights carrying more than 570 million pounds of freight. To support the COVID-19 pandemic recovery efforts, United Cargo has also transported more than 113 million pounds of medical and pharmaceutical products on both cargo-only and passenger flights as well as approximately 10 million COVID-19 vaccines, providing global communities access to the items they have needed most.

10 tips for spring travel

By The Hub team, February 24, 2021

Whether you haven't flown with us for a while or just need a quick refresher before your spring trip, read this list of tips to know before your flight and arrive at the airport travel-ready:

1. Download the United app for contactless bag check, travel assistance and more

Before your flight, download the United app to view your flight status, check in, sign up for flight notifications, locate departure gates, access our free personal device entertainment when available and more. We've also updated our app with new features that can make your trip a little safer, including contactless bag check.

Don't forget to use Agent on Demand for help with any and all questions you may have before your flight. This new capability is available at all our U.S. hub airports and allows you to use your own mobile device to contact a customer service agent via phone, video or chat to help with day-of-travel questions while you're at the airport. Learn more about Agent on Demand here.

United joins UNICEF COVAX initiative

By The Hub team, February 19, 2021

This week, we were honored to become the first U.S. airline to join the UNICEF Humanitarian Airfreight Initiative to combat the COVID-19 pandemic by transporting the vaccine and other critically needed supplies to underserved areas of the globe.

"We are committed to helping the global community in any way we can, and we all must work together to do our part to bring this health and humanitarian crisis to an end," said Director of Cargo Specialty Products Manu Jacobs.

We will leverage our expertise to transport these critical pharmaceutical and healthcare shipments around the world safely, efficiently and expediently. We are proud to partner with the United Nations to support this global effort and provide equitable access to COVID-19 vaccines.

Scroll to top