Surprise Proposal for One Unsuspecting Customer - United Hub
Connections Matter

Surprise proposal for one unsuspecting customer

By The Hub team, November 02, 2018

Customer Katie Buff received the surprise of a lifetime when her boyfriend Jay got down on one knee to propose to her on a recent United flight. Jay, a flight instructor who dreams of someday becoming a pilot for an airline, wanted the occasion to be memorable for the couple. After boarding, Jay informed the crew of his surprise proposal when Katie went to the bathroom. The crew was happy to help and worked with Jay to quickly devise a plan.

A few days before the couple was scheduled to fly, Jay enlisted the help of his sister, who tricked Katie into going to look at rings she said were for herself. Unbeknownst to Katie, Jay went back to the jeweler before their flight and purchased the ring Katie had indicated she liked.

As the plan was set into motion, Katie was none the wiser. "I was not expecting a proposal. He was really quiet on the flight, and I kept thinking maybe he was mad at me. But he told me he was tired — we both were. Really, he was just nervous. He later told me he was trying to remember what he was going to say when he proposed," said Katie.

When the moment was right, SFO Flight Attendant Bernie D. used the PA system to ask customer Katie Buff to come to the front of the airplane. Katie nervously walked to the front of the cabin. Bernie then made another announcement, "One of our passengers would like to say something to his girlfriend." That was Jay's cue. He got down on one knee and asked her to marry him. After Katie said yes, the flight erupted in cheers.

The crew continued the celebration by surprising the couple with champagne, cake and a congratulatory note signed by each of them. Upon landing, the couple took pictures with the crew and in the cockpit, photos that will help them forever cherish the special occasion. "They really helped make this moment memorable and special for us — we will always remember it as an awesome moment in our lives," said Jay.

Customer stories like this remind us of what we can achieve when caring comes first. For more stories like this, visit our Connections Matter page.

United Makes it Easier for Customers to Find and Use Travel Credits

The airline offers customers the most transparent and user-friendly options in the industry to encourage and simplify using travel credits
By United Newsroom, September 23, 2021

CHICAGO, Sept. 23, 2021 /PRNewswire/ -- United today announced it is giving customers even more flexibility when they need to rebook their travel by helping them to find and use their travel credits. United is the only airline to make it easy for customers to use their credits by automatically displaying them as a payment option during the checkout process. This functionality will be available for MileagePlus® members first and the airline is working to roll it out to all customers in the near future. Also, beginning next week, United will be the first to let customers use their travel credits for extra legroom seats and to pre-pay for checked baggage.

United Airlines Plans to Begin Flights Between Washington, D.C. and Lagos, Nigeria in November

United to operate the first ever nonstop flight between Washington, D.C. and Lagos and offer more flights between D.C. and Africa than any other carrier
By United Newsroom, September 17, 2021

CHICAGO, Sept. 17, 2021 /PRNewswire/ -- United Airlines announced today that new service between Washington, D.C. and Lagos, Nigeria will begin November 29 (subject to government approval). The airline will operate three weekly flights connecting the U.S. capital to Nigeria's largest city, which is also the top Western African destination for U.S-based travelers. Tickets will be available for sale on united.com and the United app this weekend.

United, Honeywell Invest in New Clean Tech Venture from Alder Fuels, Powering Biggest Sustainable Fuel Agreement in Aviation History

United agrees to purchase 1.5 billion gallons of sustainable aviation fuel (SAF) over 20 years - which is one and a half times the size of the rest of the world's airlines' publicly announced SAF commitments combined
By United Newsroom, September 09, 2021

CHICAGO and DES PLAINES, Ill., Sept. 9, 2021 /PRNewswire/ -- United and Honeywell today announced a joint multimillion-dollar investment in Alder Fuels – a cleantech company that is pioneering first-of-its-kind technologies for producing sustainable aviation fuel (SAF) at scale by converting abundant biomass, such as forest and crop waste, into sustainable low-carbon, drop-in replacement crude oil that can be used to produce aviation fuel. When used together across the fuel lifecycle, the Alder technologies, coupled with Honeywell's Ecofining™ process, could have the ability to produce a carbon-negative fuel at spec with today's jet fuel. The goal of the technologies is to produce fuel that is a 100% drop-in replacement for petroleum jet fuel.

Scroll to top