Surprise Reaction Scores a Perfect 10 - United Hub

Surprise reaction scores a perfect 10

By The Hub team, June 18, 2018

Recently, we arranged a big surprise for two Special Olympics figure skaters to meet 2018 World Figure Skating Champion Nathan Chen. Watch the video to see their reaction, which scored a perfect 10.

"It was so surreal," said Special Olympics Ohio athlete Sharita. "It's been my dream since I saw him in PyeongChang to meet him. And here I am."

Skating has been the biggest part of my life, said Team USA's Nathan. "To be able to share something that I'm so passionate about with people that are also passionate about it is incredible."

We flew Sharita and her sister Shaye to Los Angeles International Airport to participate in a panel discussion with other local Special Olympics athletes led by Accessible Programs and Industry Affairs Manager Rosalie Crabbe.

The panelists answered questions from our employees to help them better prepare to choose an inclusive and care-focused response when serving customers with intellectual disabilities. Training informed by the real-life situations Special Olympics athletes face is a key component of our relationship with Special Olympics.

The biggest take away from this experience is to ask and then listen, says Customer Service Representative Lisa Fiore. "Do not assume you know the needs of each customer. We are all different and have varying needs. These differences must be recognized, honored and served in the best way possible."

Knowing that Sharita and Shaye are big fans of Nathan, our Community Affairs and Sponsorships team joined forces to help set up the surprise at an ice rink near the airport. After skating and having dinner together, Nathan gave the twins a souvenir from their visit: a pair of skate blades he competed with.

"Today was a lot of fun. They're the sweetest girls, amazing on the ice," said Nathan. "I was so happy to be a part of this."

The feeling was mutual for Sharita and Shaye. "It's amazing and crazy all at the same time," said Sharita. "You made my dreams come true."

It's something that we'll tell our grandkids if we have any, said Shaye, laughing.

United cargo-only flights transport critical goods

By The Hub team

When the pandemic began, United Cargo knew it would be critical to utilize its fleet, network and industry-leading pharmaceutical handling processes to transport a COVID-19 vaccine when the time came.

Connecting vaccines to the world: United responds to mass distribution effort

December 22, 2020

On November 27, United Airlines became the first commercial airline to safely deliver the first batch of Pfizer and BioNTech's COVID-19 vaccine into the U.S. thanks to a coordinated effort between United's cargo, safety, technical operations, flight operations, regulatory and legal teams.

Now as the entire shipping and logistics industry bands together to widely distribute vaccines, United is leveraging all of its flights, including cargo-only and those carrying passengers, to transport millions of vaccines to destinations throughout our network, including Honolulu, Guam and Saipan – the first of any carrier to do so.

United Raises Miles for Dozens of Non-Profits that Rely on Travel

Airline and its customers use crowdsourcing platform - Miles on a Mission - to donate more than 11 million miles for charities like the Thurgood Marshall College Fund, College to Congress and Compass to Care
By United Newsroom, December 01, 2020

CHICAGO, Dec. 1, 2020 /PRNewswire/ -- United is inviting MileagePlus members to give back on Giving Tuesday and throughout the holiday season by donating miles to nearly 40 non-profits through United Airlines' crowdsourcing platform, Miles on a Mission. Non-profits like Thurgood Marshall College Fund, College to Congress and Compass to Care are attempting to raise a total of more than 11 million miles to be used for travel for life-saving health care, continued education, humanitarian aid and more. United will match the first 125,000 miles raised for each of these organizations to help ensure they meet their goals.

United Raises Miles for Dozens of Non-Profits that Rely on Travel

Why we fly

By The Hub team, November 27, 2020

In October 2019, we launched a first-of-its-kind airline miles donation platform, Miles on a Mission. In the inaugural year, MileagePlus members donated over 70 million miles, with United matching over 20 million miles, to 51 organizations. These miles have allowed for these organizations to do important, life-changing, life-saving work in the communities we serve around the globe.

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