Surprise Reaction Scores a Perfect 10 - United Hub

Surprise reaction scores a perfect 10

By The Hub team, June 18, 2018

Recently, we arranged a big surprise for two Special Olympics figure skaters to meet 2018 World Figure Skating Champion Nathan Chen. Watch the video to see their reaction, which scored a perfect 10.

"It was so surreal," said Special Olympics Ohio athlete Sharita. "It's been my dream since I saw him in PyeongChang to meet him. And here I am."

Skating has been the biggest part of my life, said Team USA's Nathan. "To be able to share something that I'm so passionate about with people that are also passionate about it is incredible."

We flew Sharita and her sister Shaye to Los Angeles International Airport to participate in a panel discussion with other local Special Olympics athletes led by Accessible Programs and Industry Affairs Manager Rosalie Crabbe.

The panelists answered questions from our employees to help them better prepare to choose an inclusive and care-focused response when serving customers with intellectual disabilities. Training informed by the real-life situations Special Olympics athletes face is a key component of our relationship with Special Olympics.

The biggest take away from this experience is to ask and then listen, says Customer Service Representative Lisa Fiore. "Do not assume you know the needs of each customer. We are all different and have varying needs. These differences must be recognized, honored and served in the best way possible."

Knowing that Sharita and Shaye are big fans of Nathan, our Community Affairs and Sponsorships team joined forces to help set up the surprise at an ice rink near the airport. After skating and having dinner together, Nathan gave the twins a souvenir from their visit: a pair of skate blades he competed with.

"Today was a lot of fun. They're the sweetest girls, amazing on the ice," said Nathan. "I was so happy to be a part of this."

The feeling was mutual for Sharita and Shaye. "It's amazing and crazy all at the same time," said Sharita. "You made my dreams come true."

It's something that we'll tell our grandkids if we have any, said Shaye, laughing.

United Awards Free Flights for a Year to Winners of "Your Shot to Fly" Sweepstakes

Grand prize winners live in Bradenton, FL; Cleveland, OH; Goodyear, AZ; Oakland, CA and San Francisco, CA
By United Newsroom, July 29, 2021

CHICAGO, July 29, 2021 /PRNewswire/ -- United Airlines today announced the five lucky grand prize winners of its "Your Shot to Fly" sweepstakes, who will each get to fly anywhere in the world United flies with a companion over the course of the next year. The winners of the "Your Shot to Fly" sweepstakes are:

  • Ashley Cronkhite from Bradenton, FL
  • Robert Simicak from Cleveland, OH
  • Sean Husmoe from Goodyear, AZ
  • Lauren Aldredge from Oakland CA
  • Lauren M. from San Francisco, CA

The sweepstakes was in support of the Biden administration's ongoing national effort to encourage more people to get their COVID-19 vaccination and encouraged United's MileagePlus® loyalty members to upload their vaccine records to United. In less than a month, more than one million MileagePlus members uploaded their vaccine cards to the United app and website for a shot to win one of the grand prizes. In June the airline awarded 30 first prize winners with a pair of roundtrip tickets anywhere United flies.

United First U.S. Airline to Offer Economy Customers Option to Pre-Order Snacks and Beverages

New pre-order option builds on the airline's contactless payment technology and is another example of the customer experience transformation underway at United
By United Newsroom, July 28, 2021

CHICAGO, July 28, 2021 /PRNewswire/ -- Starting today on select flights, all United customers – no matter what cabin of service they're flying in – can use the airline's award-winning mobile app and website to pre-order meals, snacks and beverages up to five days before they're scheduled to travel. United is the first and only U.S. airline to offer economy customers the option to pre-order snacks and beverages, a reflection of the customer experience transformation underway at the airline.

United Airlines to Operate More than 40 Weekly Flights as England Re-Opens to U.S. Travelers

In August, United is adding a second daily flight from Washington, D.C. to London
By United Newsroom, July 28, 2021

CHICAGO, July 28, 2021 /PRNewswire/ -- With today's announcement of England reopening to fully vaccinated travelers from the U.S. beginning Aug 2, United Airlines is making it easier for business and leisure customers to jet across the pond with the addition of flights to London. In August, United will have six daily flights between the U.S. and London, including a second daily flight from Washington, D.C. and increasing service from Houston to daily. United looks forward to resuming additional London service in the coming months as well as launching new nonstop service between Boston and London. Customers traveling to England must be fully vaccinated in the U.S. with vaccines that have been approved by the FDA and must take a test before departure as well as a PCR test within the first two days of arrival. Passengers vaccinated in the U.S. will also need to complete a passenger locator form prior to traveling to England and provide proof of U.S. residency.

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