Surprise Reaction Scores a Perfect 10 - United Hub
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Surprise reaction scores a perfect 10

By The Hub team, June 18, 2018

Recently, we arranged a big surprise for two Special Olympics figure skaters to meet 2018 World Figure Skating Champion Nathan Chen. Watch the video to see their reaction, which scored a perfect 10.

"It was so surreal," said Special Olympics Ohio athlete Sharita. "It's been my dream since I saw him in PyeongChang to meet him. And here I am."

Skating has been the biggest part of my life, said Team USA's Nathan. "To be able to share something that I'm so passionate about with people that are also passionate about it is incredible."

We flew Sharita and her sister Shaye to Los Angeles International Airport to participate in a panel discussion with other local Special Olympics athletes led by Accessible Programs and Industry Affairs Manager Rosalie Crabbe.

The panelists answered questions from our employees to help them better prepare to choose an inclusive and care-focused response when serving customers with intellectual disabilities. Training informed by the real-life situations Special Olympics athletes face is a key component of our relationship with Special Olympics.

The biggest take away from this experience is to ask and then listen, says Customer Service Representative Lisa Fiore. "Do not assume you know the needs of each customer. We are all different and have varying needs. These differences must be recognized, honored and served in the best way possible."

Knowing that Sharita and Shaye are big fans of Nathan, our Community Affairs and Sponsorships team joined forces to help set up the surprise at an ice rink near the airport. After skating and having dinner together, Nathan gave the twins a souvenir from their visit: a pair of skate blades he competed with.

"Today was a lot of fun. They're the sweetest girls, amazing on the ice," said Nathan. "I was so happy to be a part of this."

The feeling was mutual for Sharita and Shaye. "It's amazing and crazy all at the same time," said Sharita. "You made my dreams come true."

It's something that we'll tell our grandkids if we have any, said Shaye, laughing.

United Cargo operates more than 11,000 cargo-only flights in one year

By The Hub team, March 19, 2021

On March 19, 2020, United operated its first flight carrying cargo without passengers on board. While the passenger cabin was empty, its cargo hold was completely full, carrying more than 29,000 pounds of commodities from Chicago O'Hare International Airport (ORD) to Frankfurt Airport (FRA).

A year later, United Cargo has operated more than 11,000 cargo-only flights carrying more than 570 million pounds of freight. To support the COVID-19 pandemic recovery efforts, United Cargo has also transported more than 113 million pounds of medical and pharmaceutical products on both cargo-only and passenger flights as well as approximately 10 million COVID-19 vaccines, providing global communities access to the items they have needed most.

10 tips for spring travel

By The Hub team, February 24, 2021

Whether you haven't flown with us for a while or just need a quick refresher before your spring trip, read this list of tips to know before your flight and arrive at the airport travel-ready:

1. Download the United app for contactless bag check, travel assistance and more

Before your flight, download the United app to view your flight status, check in, sign up for flight notifications, locate departure gates, access our free personal device entertainment when available and more. We've also updated our app with new features that can make your trip a little safer, including contactless bag check.

Don't forget to use Agent on Demand for help with any and all questions you may have before your flight. This new capability is available at all our U.S. hub airports and allows you to use your own mobile device to contact a customer service agent via phone, video or chat to help with day-of-travel questions while you're at the airport. Learn more about Agent on Demand here.

United joins UNICEF COVAX initiative

By The Hub team, February 19, 2021

This week, we were honored to become the first U.S. airline to join the UNICEF Humanitarian Airfreight Initiative to combat the COVID-19 pandemic by transporting the vaccine and other critically needed supplies to underserved areas of the globe.

"We are committed to helping the global community in any way we can, and we all must work together to do our part to bring this health and humanitarian crisis to an end," said Director of Cargo Specialty Products Manu Jacobs.

We will leverage our expertise to transport these critical pharmaceutical and healthcare shipments around the world safely, efficiently and expediently. We are proud to partner with the United Nations to support this global effort and provide equitable access to COVID-19 vaccines.

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