United to Reduce Air Travel to China and Hong Kong - United Hub

We expand flight suspensions to Asia

By The Hub team

February 28, 2020

We are extending the suspension of flights between our U.S. airport hub locations and Beijing, Chengdu, Shanghai and Hong Kong through April 30. Additionally, we are reducing capacity to Tokyo-Narita, Osaka, Singapore and Seoul. We will stay in close contact with the CDC and other health organizations as we continue to evaluate our schedule. Please visit united.com for more information.

RoutesMarchApril
Los Angeles (LAX) to Tokyo-Narita (NRT)Flights suspended starting March 8Flights suspended until April 24
Houston (IAH) to Tokyo-Narita (NRT)Flights suspended starting March 8Flights suspended until April 24
Chicago O'Hare (ORD) to Tokyo-Narita (NRT)Flights suspended March 8 - 27Starting March 28, flights to Tokyo-Haneda (HND) will operate daily*
New York/Newark (EWR) to Tokyo-Narita (NRT)No changeReduction to 5x weekly (from daily)
San Francisco (SFO) to Osaka-Kansai (KIX)No changeReduction to 5x weekly (from daily)
San Francisco (SFO) to Singapore (SIN)Reduction to 1x daily (from 2x daily)Reduction to 1x daily (from 2x daily)
San Francisco (SFO) to Seoul–Incheon (ICN)Reduction to 3x weekly (from 1x daily)Reduction to 3x weekly (from 2x daily)

*Tokyo-Haneda (HND) schedule not affected (daily SFO-HND and starting March 28 daily ORD, LAX, IAD, EWR)

We suspend travel to China and Hong Kong

February 12, 2020

As we continue to evaluate our operation between our U.S. airport hub locations and Beijing, Chengdu, and Shanghai as well as Hong Kong, we have decided to extend the suspension of those flights until April 24. We will continue to monitor the situation and will evaluate our schedule as we remain in close contact with the CDC and other public health experts around the globe.

We suspend travel to Hong Kong

February 4, 2020

In response to the continued drop in demand, we are suspending travel to Hong Kong beginning February 8 until February 20. Our last flights will depart San Francisco on February 5 (flight 877 and flight 869) and the last returning flight will depart Hong Kong on February 7 (flight 862).

Please check united.com for important travel information as well as current travel waivers.

United Cargo operates more than 11,000 cargo-only flights in one year

By The Hub team, March 19, 2021

On March 19, 2020, United operated its first flight carrying cargo without passengers on board. While the passenger cabin was empty, its cargo hold was completely full, carrying more than 29,000 pounds of commodities from Chicago O'Hare International Airport (ORD) to Frankfurt Airport (FRA).

A year later, United Cargo has operated more than 11,000 cargo-only flights carrying more than 570 million pounds of freight. To support the COVID-19 pandemic recovery efforts, United Cargo has also transported more than 113 million pounds of medical and pharmaceutical products on both cargo-only and passenger flights as well as approximately 10 million COVID-19 vaccines, providing global communities access to the items they have needed most.

10 tips for spring travel

By The Hub team, February 24, 2021

Whether you haven't flown with us for a while or just need a quick refresher before your spring trip, read this list of tips to know before your flight and arrive at the airport travel-ready:

1. Download the United app for contactless bag check, travel assistance and more

Before your flight, download the United app to view your flight status, check in, sign up for flight notifications, locate departure gates, access our free personal device entertainment when available and more. We've also updated our app with new features that can make your trip a little safer, including contactless bag check.

Don't forget to use Agent on Demand for help with any and all questions you may have before your flight. This new capability is available at all our U.S. hub airports and allows you to use your own mobile device to contact a customer service agent via phone, video or chat to help with day-of-travel questions while you're at the airport. Learn more about Agent on Demand here.

United joins UNICEF COVAX initiative

By The Hub team, February 19, 2021

This week, we were honored to become the first U.S. airline to join the UNICEF Humanitarian Airfreight Initiative to combat the COVID-19 pandemic by transporting the vaccine and other critically needed supplies to underserved areas of the globe.

"We are committed to helping the global community in any way we can, and we all must work together to do our part to bring this health and humanitarian crisis to an end," said Director of Cargo Specialty Products Manu Jacobs.

We will leverage our expertise to transport these critical pharmaceutical and healthcare shipments around the world safely, efficiently and expediently. We are proud to partner with the United Nations to support this global effort and provide equitable access to COVID-19 vaccines.

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