Three Perfect Days in Beijing
Hemispheres

Three Perfect Days: Beijing

By The Hub team

Story by Benjamin Carlson | Photography by Aurēlien Foucalt | Hemispheres, August 2018

Beijing is a bit like the Ptolemaic model of the world: ancient, encircled by rings, and once regarded as the center of the universe. China's political heart since Mongol conquerors made it their capital in the 13th century, the city has gone through countless transformations—from dusty outpost to glitzy megalopolis—while remaining the country's gravitational core. It's a place where politics reign but punk rock thrives in the cracks, a hub of high- tech innovation whose people still abide by ancient mores. In short, Beijing is the most vivid embodiment of the old truism about China: that it is an immense place of immense contradictions—not so much the center of the universe but a universe in itself.

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The Jade Belt Bridge at the Summer PalaceThe Jade Belt Bridge at the Summer Palace

Day 1

If Beijing has a magnetic core, it's here: a mile east of the Forbidden City, where emperors once rode in palanquins and where the new elite buzz about in Maseratis and McLarens. I, however, opt for two wheels—a bicycle courtesy of the friendly concierge at The Peninsula, where I'm staying. A Chinese guest in a bow tie and rhinestone-studded sneakers waiting in the lobby seems puzzled by the sight of a bike being wheeled out and offers to share a cab.

A moat at the Forbidden CityA moat at the Forbidden City

Undeterred, I cycle to a street lined with poplar trees and rose bushes, where I soon find myself surrounded by people pedaling in the same direction, including a fleet of six beefy men on identical blue bikes. I take a right-hand turn and the road widens. This is Chang'an Avenue (aka Eternal Peace Street), a 10-lane stretch running between Tiananmen Square and the Forbidden City. I pull over beside a huge portrait of Mao Zedong, intrigued by the scale of the image and by Mao's orange-ish skin tone, like a bad spray-tan. “No stop- ping," a nearby guard suggests in Mandarin. “Keep moving!"

“The Forbidden City, with its majestic golden- capped pavilions, was designed to shock and awe."

Once I make it through the block-long line for security at the Forbidden City I head into a waiting area, where a vendor stands over a pile of gold hats with built-in pigtails. I ask if they are for eunuchs, and he frowns. “Only emperors wear those. We don't sell hats for eunuchs!"

Vendors on Qianmen commercial streetVendors on Qianmen commercial street

The Forbidden City— with its gargantuan Hall of Supreme Harmony and 180 acres of courtyards, palaces, and majestic golden-capped pavilions—was designed to shock and awe. Even today, in a city bristling with extravagant skyscrapers, it does the job. I pass into the inner sanctum, a courtyard that used to be off limits to every- one but the emperor. After a minute alone in this vast and strangely discomfiting space, I edge toward a provincial tour group, just for the company.

By the time I leave—the Forbidden City is like Ikea; you have to walk through the whole thing to get out—I'm not only humbled but famished. For lunch, I've arranged to meet American expat Patrick Rhine, the director of research at the Ullens Center for Contemporary Art, at the small Hunanese restaurant Blessed Events. The air inside is sour and pun- gent. I ask Rhine about the smell, and he replies, “What smell?" When my order of rice noodles and pork arrives, I understand: The bowl is full of fermented pickles. They are, I find, much more pleasant in the mouth than the nose. The pork chunks are sweet and fatty, the rice noodles slippery, the soup hot and sour.

A carved dragon at the Forbidden CityA carved dragon at the Forbidden City

Afterward, we wander over to Art District 798, a block of Bauhaus-style factories that's been refurbished into a hub of quirky shops, high-minded galleries, and bizarre installations. “This place used to be a lot cheesier—lots of over- priced, tacky chinoiserie," Rhine says as we walk through the complex. “There are at least three ocarina shops within 100 meters of us now, and I don't know why."

A portrait of Mao Zedong at the Forbidden CityA portrait of Mao Zedong at the Forbidden City

We pass a stack of dinosaur statues in cages, and a space where an artist has jabbed a potato with a bent fork and placed it in a bowl. “It's a commentary on the failure of Western culture, I think," explains a nice young lady in octagonal spectacles. She points to a dish filled with dark liquid and two clay beads. “This one's called Bubba and Forrest Go Home."

It can be tough to tell what's tongue-in-cheek at 798, but there are no such ambiguities across the street at China Cow Parade Park, which sells weird cow statues and displays a wall-size, military-style map showing the shop's 10-year plan for carpeting China in stores. “There's weird random stuff constantly going on," Rhine says. He points to a blocked-off side street. “The North Korean government has a sculpture house there. And over there," he points again, “the other week they had pig wrestling."

I bid Rhine goodbye and head off to another section of 798, where the M Woods museum is showing an exhibit of videos by the Los Angeles artist Paul McCarthy. At the door, an attendant demands proof that I'm 18. It quickly becomes clear why. In one video clip, a man in an Alfred E. Neuman mask is assaulting a five-gallon ketchup bottle— and it gets a lot more transgressive than this. Time to call it a day.

Duck foie gras ravioli at JingDuck foie gras ravioli at Jing

Fortunately, there are no five-gallon ketchup jugs at Jing, the Peninsula hotel's elegantly subdued French restaurant. The brainchild of chef Julien Cadiou, brought to Beijing by way of Hong Kong, it offers exquisite renditions of dishes tailored to the comfort food–oriented palate of China. I order wildly: wasabi big eye tuna and wagyu beef tartare with quail egg yolk; duck foie gras ravioli in vegetal consommé; a succulent lobster cavatelli; chicken thigh with a mushroom-foam garnish and a hazelnut red wine reduction.

In need of a nightcap, I order a cocktail at The Lobby lounge. A waiter brings a Manhattan as a jazz band takes the stage. “I wish you bluebirds in the spring," the alto sings, looking me in the eye. “I set you free-e-e-e."

I take that as my cue to go to bed.

The restaurant's lavish entrance The restaurant's lavish entrance

Day 2

It's morning, and I'm walking through Baochao hutong, a leafy alleyway that feels like a time capsule. I watch a woman pulling laundry along a line while another empties a bucket with a soft splash. The cry of a knife-sharpener echoes through the alley. I stop at a roadside cart for a Shandong-style jianbing, a fresh-made crepe with a filling of spicy egg, pickled vegetables, and spring onions.

Centuries ago, camel trains used to end their journey from central Asia in these dusty streets. Now, scooters zip by on the pavement, but the ambience is otherwise unchanged. The Drum Tower (or Gulou, pronounced “goo-low") still stands at the center of the city's biggest unbroken hutong block, a labyrinth of picturesque alleyways that date to the 13th-century Yuan dynasty and are dotted with traditional courtyard homes. Passing piled bicycles and half-open doors, I encounter four elderly aunties and an uncle in a Panama hat who are seated on stools, watching the hutong as if it were TV. I wave hello, and they watch impassively, much as you would if a TV character waved.

Sampling Beijing's culinary delights by tuk-tuk on a Lost Plate tourSampling Beijing's culinary delights by tuk-tuk on a Lost Plate tour

I soon understand why they spend their days watching the street. An old man walks by swinging two cages with shrieking parakeets; a girl in a watermelon crinoline dress poses for a cameraman while her friend in a lemon crinoline dress adjusts her bangs. Nearby, a little boy in split-bottom pants draws a chalk spaceship on the ground; his mother asks, “Do you love to eat?" He thinks a moment and replies, “I love to eat meat buns!" A man, dusted shoulder-to-knuckles in flour, makes pancakes with split hot dogs on a round griddle.

“Camel trains used to end their journey from central Asia
in these dusty streets. Now, scooters zip by on the pavement."

I wind my way to the Drum Tower, the imposing 15th-century structure where servants used to beat the hours. (Now, 10- minute demonstrations happen throughout the day.) A sunny flagstone plaza stretches between the lantern-shaped building and its humbler mate, the Bell Tower.

On Gulou street, which skirts the south side of the tower, the atmosphere changes; the alleys give way to a strip of fashionable cafés and bars. A pink-haired girl in gothic schoolgirl attire marches into a shop specializing in vampire paraphernalia. A tattooed man rushes by clutching a mandolin. Outside a guitar store a group of overheated guys roll their shirts up to expose their bellies—the Beijing bikini— causing a young hipster couple to hop off the sidewalk to avoid them.

A lantern-filled back alleyA lantern-filled back alley

From here, I catch a cab to the diplomatic district, Sanlitun. Less punk-rock than Gulou, this once-seedy bar district is where the smart set now goes to eat American barbecue and shop at the Apple store. I get a table at Moka Bros, a health-food eatery in a multistory plaster edifice that feels like a slice of Barcelona. While sipping a flaxseed and beet smoothie and nibbling a radish-salmon poke bowl with lime-ponzu sauce, I eavesdrop on a Westerner in wraparound shades speaking Mandarin to his girlfriend: “That's how you earn money. It's not bad or good—it's just how it works."

A gate in the city's historic wallA gate in the city's historic wall

After lunch, I stroll a quiet street lined with neon pink and lavender flower boxes, then head into LLJ Jiaji Zhan, a storefront with more than 50 claw machines filled with dolls and stuffed animals. One has a zombie boy named “My Immortal Buddy." Another offers “Gon's Marmot." The machines don't accept cash, only payments through scanned QR codes, so I settle for watching a slew of kids vie for prizes.

Modern towers along the Landmark RiverModern towers along the Landmark River

For more fun, I head off to Wujin—or “Hardware Store"—a tiny, 10-person space that's part indie book- store, part restaurant, and is hosting a zine launch. As I sip a spicy ginger carrot juice, I strike up a conversation with a platinum-haired expat named Kendra Schaefer. Over a decade ago, she accepted a bet with her father to go to a monastery in rural China to study Shaolin kung fu (despite speaking no Mandarin), and she now works here as a web designer. She tells me she loves this city for its “surrealism": “In Beijing, you walk out your door and trip over a guy with a three wheeled Jetsons-like vehicle he made in his yard to transport a ton of Pomeranians."

I'm all kitsched-out, and it's time for dinner. I've signed up for a local food tour, Lost Plate, which meets by the Lama Temple, the city's most spectacular Buddhist sanctuary. Dating to the 18th century, it's the largest Tibetan holy site outside of Tibet. The roof tiles blaze gold in the setting sun. Pilgrims in crimson robes shuffle out, debating where to eat.

Luckily, I don't have to worry about that. Outside the temple I spot the Lost Plate guide, an energetic young woman from Hubei named Icy, and a group of tourists from around the world. Leading us toward a trio of waiting tuk-tuks, Icy opens a cooler filled with cans of beer: “Who's thirsty?"

“In Beijing, you'll see a three wheeled Jetsons- like vehicle made to transport a ton of Pomeranians."

I ride in a tuk-tuk with a Danish couple, who rave about the food scene in their country. “Sometimes it's too trendy, though," the woman says. “One day I was eating a cake, and inside it had ants."

The evening is a swirl of splendid hole-in-the-wall eateries. We eat hot Hubei noodles with pickled veggies in a teddy-bear themed restaurant, Mongolian hotpot in an unmarked shop, and a deep- fried hamburger nicknamed “the doornail," due to its resemblance to the Forbidden City's huge brass door studs.

A few of the many traditional dishes enjoyed during a Lost Plate tourA few of the many traditional dishes enjoyed during a Lost Plate tour

Belly full, I bid farewell to Icy and the Danish gourmands and go to Temple Bar, a dive known for its cheap drinks and loud shows. A staple of Beijing's heavy metal scene, it has a dungeony feel with steel floors and black walls. Two chalkboards list dozens of $4 cocktails: Super Mario, Brain Teaser, Red Lobster. A band breaks into a set of prog-rock jams. Three locals in paisley shirts, one on a crutch, approach the stage and attempt to dance to the angular rhythms. A girl in what appears to be a pink clown outfit begins to sway. I think about something Schaefer said to me earlier: “In Beijing, you never have to make your own fun."

A rock musician tunes up at Temple BarA rock musician tunes up at Temple Bar

Very true, but now it's time for me to head to the Brickyard, a boutique hotel an hour north of the city center. I have a big day planned and could use a full night's sleep.

The boutique Brickyard hotel The boutique Brickyard hotel

Day 3

I'm woken at dawn by sunlight blazing through the floor-to-ceiling windows. Fortunately, the view is stunning: green-carpeted mountains, rolled out in layers of translucent color, like a Renaissance painting. Scrolling across the top is an undulating gray wall. Yes, that wall.

The Great Wall was the ultima Thule of the ancient Chinese world. Beyond this barrier, emperors believed, the world descended into chaos and barbarism. Construction started in 220 BC and continued intermittently over 13 dynasties. Today, the structure winds some 5,500 miles, from the east of China to the lands of the Silk Road in the west. This section, near Beigou village, dates back more than 400 years, when it was constructed at phenomenal expense to keep Manchu invaders at bay. (It failed, of course: The Manchus swept through gaps in the wall and conquered Beijing in 1644, making the Wall the most magnificent monument to failed intentions in human history.)

Pocketing a banana for breakfast, I set off to get a closer look. The route to the wall winds through Beigou, a picturesque village shaded with chestnut trees. After a short walk through Beigou's manicured courtyard homes, I begin the ascent. It's a straight shot up from the town square to Mutianyu, a pretty, well-kept portion of the Great Wall. After climbing for an hour, exhausted and sticky, I pause under a tree and silently fume at a couple as they climb into an air-conditioned car they hired to ferry them up. I briefly consider a Lord of the Flies–style attack; barbarism and chaos already feel close at hand.

On the last stretch, the path grows steep and rocky. Then, just as I'm contemplating sitting down and refusing to move ever again, the trees part, and I am at the base of the wall. I try to enter a watchtower on the wall via the doorway, only to find that it is welded shut. A burly police officer leads me to another part of the wall, where for a small fee he hauls me over the six-foot-high battlements.

“Green-carpeted mountains roll out in layers. Scrolling across the top is an undulating gray wall. Yes, that wall."

The view from up here is breathtaking. Mountains lie on all sides like coiled serpents, and the wall rises and falls in defiance of gravity, with one section soaring like an M.C. Escher staircase to a gatehouse 150 feet above us. Gazing up, I see two terrified tourists descending it on their bottoms. One good look at the mountains surrounding us, and it's clear why the wall failed: Any barbarians who got this high would not be stopped by an extra 10 feet of brick. Still, it's a spectacular piece of superfluous engineering.

A section of the Great Wall, built more than 400 years ago to keep out Manchu invadersA section of the Great Wall, built more than 400 years ago to keep out Manchu invaders

Tourists gasp in five languages around me; a little Chinese boy, fearless, does a dance routine by the crenellated edge while his mother films him. A man works the controller for a drone that whines above us. A scholarly fellow gazes at the landscape and, with an air of profundity, spits into the abyss. On the way down, men from the village carefully sweep the “forbidden" path with grass brooms.

Lunch is back at the Brickyard. Raj, the hotel manager, seats me in the courtyard, where I can admire the mountain I've just climbed. Out comes a bowl of cabbage and black chestnuts with roasted pork, then a brie salad garnished with green raisins from Xinjiang. At last comes rainbow trout, succulent and bold, with fried garlic confit and pesto. When Raj offers homemade caramel ice cream, I do not refuse.

Next, it's time for some shopping, at Panjiayuan, Beijing's most boisterous bazaar. Located on the city's south side, about an hour and a half from the Great Wall by car, the market is a magnet for antiques collectors—and even more so for those who want cheap replicas. It spreads over several acres and is divided into aisles by specialty: jade bangles, calligraphy, scroll paintings, coins, chests, fans, rocks that look like meat, paintings of Tibetan mastiffs, Communist statuettes, agate beads, dried walnuts shaped like little brains to roll around one's palms for circulation. “Old Marx, Old Mao, Old Xi, they're three great men!" hollers a vendor selling political paintings. She points at a yellow fan. “Take it to your office—inspire the people around you!"

I decline the offer, but decide that all this walking has put me in the mood for an aperitif. A taxi and a tuk-tuk ride later, I'm at Great Leap Brewing, nestled in the buzzing hutong courtyard of Beijing's original craft beer maker, sipping a Sichuan peppercorn–infused ale. A table of expats nearby raises a toast to a couple departing the city, and I feel a pang of secondhand nostalgia.

For dinner, I have decided to go west, opting for the cuisine of the Uighur people, the Turkic minority of China who once manned the Silk Road trade routes. The restaurant, Xinjiang Bayi Laoye, is massive, garish, and packed. The decor calls to mind a sort of Central Asian Turkish Caesars Palace: a glitzy front desk, amber-crystal chandeliers, faux stained glass windows. The ceiling is painted with the Milky Way.

Uighur food at Xinjiang Bayi LaoyeUighur food at Xinjiang Bayi Laoye

I befriend an American factory manager who is traveling to Shandong to negotiate the sale of boiler fittings. We order a series of dishes: big-plate chicken; noodle squares; lamb on rose wood skewers; and heaps of WuSu beer. Even the teapot, filled with subtle cardamom-flavored tea, has a sort of Atlantic City extravagance: It resembles a big brass turtle shell.

I briefly join a group of boisterous young men shouting “Bottoms up!" over shots of baijiu, the potent liquor of choice in north China. (It's actually the best-selling liquor in the world). I down a glass, and the burn in my throat spells instant regret.

The roof of the Orchid, a boutique hotel hidden in a hutongThe roof of the Orchid, a boutique hotel hidden in a hutong

The evening spirals out to the Blue Stream Bar, a short bike ride away. It's a cozy joint by the Drum Tower, a low-beamed single room with wood pillars and an intimate stage. I walk inside looking like I've had one too many baijiu (which is one baijiu), get an ice cream, and watch a cross-cultural band take the stage. Someone explains that the band's name, Eluvium, is supposed to represent a cycle of exhaustion and replenishment.

Before long, a petite woman begins hammering out a gnarly pentatonic melody on the yangqin dulcimer, while a singer in denim pulls out a keytar and the drum enters with a pounding 7/4 beat. I eat my ice cream thinking about replenishment, as the music sweeps upward, out past the seventh ring road of Beijing, into the mountains.

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Adventures in ancient Beijing

By The Hub team

Each week we will profile one of our employee's adventures across the globe, featuring a new location for every employee's story. Follow along every week to learn more about their travel experiences.

By Houston-based Quality Control Aircraft Inspector Rey Sacueza

As I thought back to my world history class in high school, a lesson about ancient China made me fascinated and intrigued with the country's mysterious and charming appeal. What really sparked my interest in this lesson was the Great Wall of China. That day I wished that someday I could walk and climb the stairs of this magnificent and amazing structure, built by human hands. 40 years later, this wish became a reality when my wife and I boarded a United flight bound for Beijing. Our time there was unforgettable – the experience was once in a lifetime for both of us.

Arriving in a country without knowing, speaking and understanding the signs/symbols and language made me feel very uncomfortable and out of my element at first. Even though we don't speak nor understand the language, to get to our hotel we managed to communicate with our taxi driver through sign language, the ultimate universal language of the world. Translation apps downloaded on our phones were also very helpful.

Exploring many sites in Beijing

Hall of Supreme Harmony, Forbidden City in Beijing, China


The next day, after a good night's sleep and with a full stomach following breakfast, we were ready and excited for the day of adventure. Our tour guide picked us up at our. hotel and guided us through the sights of Beijing. We experienced a bird's eye view of the Forbidden City from the highest peak of Jingshan Park, a spectacular, postcard worthy view. Seeing the cute, world-famous Giant Panda at the Beijing zoo chowing down on bamboo was also an experience to remember. We also explored the 2008 Olympic stadium called the "Birds Nest" and the aquatic center. We rode a rickshaw through the hutongs of the oldest neighborhood of the city and then into the Yonghe (Lama) temple with interesting works of art. At night, we attended a show at Red Theater featuring "Legend of Kung Fu," which was performed by China's leading performing artists, top kung fu practitioners, acrobats and dancers using precision artistry and skills. It was an amazing show not to be missed while in Beijing.

Continuing our adventures the next day, we were guided through a full day of experiences, full of seeing even more major sites Beijing has to offer. We explored the ancient and mysterious Forbidden City, strolled around the legendary Tiananmen Square, absorbed the majestic charm of the Summer Palace/Temple of Heaven and the sacred grounds and tombs of the Ming dynasty. After a long day of exploring, we headed to Quanjude Roast Duck Restaurant on Wangfujing Street, where you can eat the world-famous Beijing (Peking) duck. Here, a chef will carve the duck right in front of you and present it to you at your table - a mouthwatering dining experience and another must while in Beijing.

On our last day, we saved the best for last. As they say, "No trip to Beijing would be complete without going to the Wall." At last, my ultimate dream and the inspiration that brought us to Beijing: We were at the Great Wall of China. We walked, climbed and took many pictures of one of the most iconic wonders and largest historical sites in the world. It's also one of the greatest feats of engineering and architecture in the world. No wonder it's a UNESCO World Heritage site and one of the New Seven Wonders of the World!

Beijing is one of the most amazing cities in the world with countless once-in-a-lifetime experiences that are definitely worth the trip.

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Taking inclusion to new heights

Our shared purpose is to connect people and unite the world — and no organization better embodies that principle than Special Olympics.

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Find United in New York's Penn Station

By The Hub team

In July 2015, through an effort to showcase our dedication to the New York/New Jersey area, we opened a branded experiential space in New York's Penn Station. The space was created to allow our customers the opportunity to engage with employees, as well as to help provide information on new routes, promotions, sponsorships and amenities. During the work week, a few of our Customer Service Representatives are available as additional resources for customers to help with upcoming travel plans, booking future travel or just simply to provide travel inspiration.

Since opening, there have been a number of events and promotions such as teaming up with TSA for a TSA Pre✓® enrollment event and offering Global Entry interviews to make the process even more convenient for you. Events and promotions take place throughout the year so be sure to stop the next time you're traveling through Penn Station.

Our United space at Penn Station is located near the main concourse and Amtrak waiting area. There are Customer Service Representatives available at the space Monday through Friday from 9:00AM to 5:00PM, as well as promotions and events taking place live Monday through Friday from 7:30AM to 9:30AM and from 4:00PM to 6:00PM; schedule pending holidays and government observances.

Eating through Asia, Excursionist Perk style

By The Hub team

The best part about travel, according to Marc Marrone?

"Being able to taste and try the different cuisines," Marrone says, "because even if you don't speak the language of whatever country or culture you happen to be in, you can express a lot via food."
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Spoken like a true, world class chef. Marrone, the Corporate Executive Chef for TAO Group Las Vegas, Hollywood and Singapore, recently got to immerse himself in Southeast Asian culture – and cuisine – on a week-long foodie dream come true of a trip, thanks to United's new San Francisco-Singapore route.

Marrone experienced just how spectacularly grand and modern Singapore is – the towering Marina Bay Sands Hotel, the luminescent stalks of Supertree Grove and the curved roof of the Esplanade Concert Hall all amazed him. And few cities interweave modernity and greenery quite like Singapore, a fact he had great appreciation for. Look no further than the Gardens by the Bay, a 250-acre nature park featuring intricately designed, flora-infused structures.

But beneath all of those stop-and-stare attractions lied what resonated most with Marrone: the food. From hawker stalls and wet (food) markets to Michelin-starred fine dining establishments, Singapore boasts meal options that cater to every mood.

Sharing in those food experiences with others who hadn't yet been to Singapore was his favorite part.

"You know, to see someone's face when they get to try something for the first time --that you've already had -- is an incredible experience, to be able to share that with somebody," Marrone says. "But then on top of that, experiencing some things on my own for the first time with everybody was really a crazy and amazing experience. We got to eat some amazing food and got to try some amazing things, and see some really cool parts of the city."

Additionally, Singapore is a great launching pad to the rest of Southeast Asia — as Marrone experienced, thanks to United's Excursionist Perk. Who wouldn't want two trips for the price of one?

The Excursionist Perk is meant to give a free one-way segment to travelers on round-trip award itineraries between two different regions, as defined by the United award chart. By invoking the Excursionist Perk, travelers can get a segment for no additional miles within the region they're visiting as long as it's a different region than where they're starting. All they have to pay are the taxed and fees associated with the new segment. For example, Newark-London-Vienna-Newark would cost the same amount of miles as Newark-London-Newark.

Marrone cooking on the streets of Vietnam

Marrone getting around via moped in Vietnam


Marrone used the Excursionist Perk to add a day in Vietnam to his itinerary on his Singapore trip.

"I got to cook on the side of the street and eat some of the best food right off the grill on the sidewalk," Marrone said. "Little did I know how much of an impact the 26 hours we spent there would have on me."

To Marrone, Vietnam stands out more than any other destination he's been to.

"From the minute we got off the plane to then we got back on the plane, it was a full immersive cultural experience between all the different foods, we got to experience how we travel around Vietnam, and really got to spend a true day in the life of what it's like to be in Vietnam."

5 tips & tricks we learned

  • Eat at a hawker center more than once They're everywhere and Singapore is home to the cheapest Michelin-starred meal in the world (Liao Fan Hong Kong Soya Sauce Chicken Rice & Noodle).
  • The airport is a destination in and of itself The world's best airport for many years complete with a butterfly garden and rooftop pool. English is an official language of the country so no language barriers and it's a hub for Asian destinations so you're only a few hours from Bangkok, Ho Chi Minh City and many more.
  • Download Grab Singapore doesn't have Uber or Lyft so the Grab app is a must-have for getting around town.
  • There's more than one infinity pool in town While the iconic Marina Bay Sands has its very popular roof top infinity pool, you can also find one at the JW Marriott Hotel Singapore South.
  • You can still hit the beach in Singapore Singapore is home to Sentosa, a man-made island that features a beach that is over a mile long. You can also hit one of the two golf courses, 14 hotels and even Resorts World Sentosa, featuring the theme park Universal Studios Singapore and a casino.
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The many faces of our United family

By The Hub team

United is a second home to almost 90,000 people across the world. These employees work tirelessly day-in and day-out to help us run a safe, caring, dependable and efficient airline. We asked a few long-time employees from around our network about what they do, why they were drawn to careers in the airline and what they love about their jobs. Here's what they had to say.

Rosa Fernandes

Rosa has been a customer service representative at New York/Newark (EWR) for 31 years.

Rosa helps a United customer.

"Since I can remember, I've loved airplanes. I first traveled on an airplane back in 1978 when I came from Portugal. I was lucky enough that they put my family and me in first class on a 747 from Lisbon to America. I had a window seat … my face was glued to the window."

Joe Bunker

Joe is a Boeing 777 first officer based at Chicago O'Hare (ORD) for 24 years.

Joe pictured with his daughter, Callie.

"I enjoy speaking with our passengers, even if it is just saying 'thank you and goodbye' at the end of a flight. During irregular operations, it is rewarding to explain how and why the weather event (or maintenance problem) is affecting our operation."

Jim Hott

Jim is lead ramp service employee at Houston (IAH), and has been with United 35 years.

Jim pictured on a United ramp.

"In a nutshell, I am responsible for the safe loading and unloading of aircraft I have been assigned to service. This encompasses making sure all personnel are safe in doing so. This not only includes United coworkers, but vendors such as aircraft fueling personnel, aircraft cleaners, etc."

Marilyn Adkins

Marilyn is a senior production controller in Technical Operations at San Francisco (SFO), and has been with United 29 years.

Marilyn pictured with another United employee.


"I dreamed of working for an airline from the time I was 12. I wanted to work as part of an in-flight team, however my small stature didn't meet the early requirements of this group. I started working in the kitchens then … went to school to get my airframe and powerplant licenses which allow you to work on the aircraft. After a brief period as a mechanic, I entered management within Tech Ops."

M.J. Flaherty

M.J. is an operations manager in the Network Operations Center [NOC] in Chicago and has been with United 40 years.

M.J. pictured in the United NOC

"When I go home at the end of the day, I think about all of the people that successfully got to where they wanted to go. … I think people don't fully understand how many people are involved in getting a flight out, not only on time, but safely to the destination."

James Simons

James is the base chief pilot at Washington Dulles (IAD) and has been with United 29 years.

James pictured at Chicago's O'Hare Airport

"The best day on the job was when I first became a captain … I was the final authority on all things that affected the almost 160 people that were on board that flight. They were concerned with their upcoming business meetings, vacation plans or just visiting relatives, and they trusted me and my crew to get them to their destination safely and on time."

The gift of a lifetime

By Matt Adams , November 14, 2018

The last thing Newark-based Flight Attendant Jair Ripoll wanted to do was ask for help on social media. It just didn't seem right to him, airing his personal pain like that for everyone to see. But on a layover last fall, his friends and colleagues, Newark-based Flight Attendants Frank Luff and Colleen McClelland, urged him — pleaded, actually — to post news of his condition to Facebook in the hope of a miracle.

Ten years ago, Jair was diagnosed with a hereditary kidney disease. He was told at that time he would need a transplant as the disease progressed, but he had been unable to find a friend or family member who could donate one of their kidneys. Jair registered on the organ waiting list in Florida, where his family lives, praying that his name would be called before it was too late. With each passing year, the situation became more desperate.

At work, Jair kept the severity of his condition to himself. Flying was his safe place. The time he spent in the sky provided him a welcomed break from the fears surrounding his health. Frank and Colleen were shocked when he confided in them how sick he was.

"Colleen said, 'You never know how many angels are out there,'" Jair said, recalling how she encouraged him to tell his story on Facebook where his friends and fellow employees could read it and, hopefully, a potential donor would emerge. Jair was reticent, but Colleen and Frank convinced him by taking his phone and writing the post for him. Less than a minute after they published it, a message alert flashed across Jair's phone's screen. Someone had already replied.

"Steven was the first person to respond," Jair said. "I saw it and showed it to Colleen and Frank, and we all started crying."

Jair had flown with fellow Flight Attendant Steven Lepine many times and considered him a friend, but he never expected that Steven would be the first person to offer him the chance at a healthy life.

"I knew Jair had been sick, but I didn't know the extent of it," Steven said. "I felt like he was putting so much on the line with that Facebook post, and I just wanted to help him."

When Jair returned home to New Jersey, the two met for lunch and talked about what the transplant process entailed, including the battery of tests that Steven would need to undergo to make sure his kidney would be a good match for Jair.

"My family — my mother, especially — was worried," Steven said. "She knew the risks, but she also knew that once I decide something, I don't go back."

Things were going well until last October, when Jair's health took a sudden turn during a trip to Barcelona. When he got home, he barely had the strength to move. His friend, Flight Attendant Stephanie Torres, rushed him to the hospital in North Bergen, New Jersey, where doctors discovered that Jair had deadly levels of toxins in his body. They immediately put him on dialysis while Steven continued his tests. Finally, at the beginning of November, they got the call from the doctors at Saint Barnabas Medical Center in Livingston, New Jersey, where the transplant was to take place: Steven was fully cleared. The procedure was scheduled for December 6.

At 6 a.m. on the day of the surgery, Jair and Steven met in the pre-operation room. Joining them were Steven's mother, his close friend and fellow Flight Attendant Jon Little, and Jair's mother and brother, setting up the first meeting of the families. Though there was a language barrier — Jair's mother only speaks Spanish, Steven's only English — the emotions that filled the space needed no translation. "Steven's mom said to me, 'Now you become my son as well,'" Jair said.

A few hours later, they emerged from the operating room. The transplant had been a success, though the recovery process would be long. Steven returned to work in January and Jair should be cleared to fly again this month. The two talk almost daily, checking in on one another and offering encouragement.

"Jair is my blood brother now," said Steven. "We'll always have this connection."

Jon Little, who stayed by Steven's bedside during the operation, has remained in awe of his friend. "He's a very giving soul," Jon said of Steven. "He's an amazing person, but this took him to a whole new level. He's so modest, he says it's not a big deal, but this is probably one of the most incredible things I've ever seen."

Steven does indeed downplay what he did, and in talking with him you get a sense of the selfless determination that compelled him toward such an incredible act.

"I look at it as helping out another person," he said. "I'm not looking for recognition or anything like that. I never dreamed that I would do something like this, but the moment presented itself and the need was there, and I felt like I had to step up to the plate."

But for Jair, it was more than that. Much more. Because of Steven's gift, his life is forever changed and he struggles with how to adequately express his gratitude. "I don't even have the words, or know how to thank him for something like this," Jair said.

"The reason we want this story told is because we want it to be an example to other people at the airline," he continued. "The people you work with really do become your family. If someone has a problem, I hope our story will help them find the courage to come forward and ask for help. It's like Colleen told me: You never know who your angels are."

Join us in our wildfire relief efforts in California

By The Hub team , November 13, 2018

Today, we reaffirmed our commitment to California and to lifting up communities in need by announcing $150,000 in direct donations to the Ventura County Community Foundation and the North Valley Community Foundation for their efforts in areas affected by the ongoing California wildfires. We also launched a Crowdrise campaign to award up to five million bonus miles for individuals who make donations of $50 or more. All funds will go toward efforts to support affected communities in California. We also continue to work with the Governor's Office of Emergency Services and both community foundations with offers to fly first responders who need to get in or around California.

"United is deeply connected to the affected communities and with a profound sense of both sadness and duty during this difficult time, we are proud to offer our assistance," said Janet Lamkin, United's president for California. "We will continue to engage our generous customers, employees and MileagePlus members and work with local leadership to support all those affected by these devastating fires."

Donations to the Crowdrise campaign supports three relief partners:

  • American Red Cross
  • Ventura County Community Foundation
  • North Valley Community Foundation

Today's announcement builds on our continued commitment to California and recent campaigns to aid in response to wildfires and other disasters. Over the last 12 months, we have raised and donated more than $900,000 to help communities affected by the wildfires.

We are also offering a travel waiver for customers ticketed on flights to, from or through Los Angeles International Airport (LAX), Hollywood Burbank Airport (BUR) and San Francisco International Airport (SFO). Customers may reschedule their itineraries for travel through November 25 with a one-time date or time change, and we will waive the change fees and any difference in fare for flights booked in the same cabin and same arrival/destination airports.

An unforgettable first: Rhett receives his flight certificate

By Matt Adams

Like most parents traveling with a baby for the first time, Kristin and Tyler Hildebrand felt a mix of excitement and nerves as they boarded the aircraft with their infant son, Rhett, during a recent family vacation to Cancun, Mexico. As they settled into their seats and made Rhett comfortable for his big adventure, Chicago-based Flight Attendant Paolo Vento stopped by to say hello.

In talking with Vento, the Hildebrands mentioned it was their first time flying together as a family. Hearing that, Paolo's eyes widened. To him, a first flight is as memorable an experience as a child's first step or first word (not to mention a badge of honor for anxious moms and dads) and deserves the same sort of celebration.

"I asked Kristin if she kept a scrapbook and she said yes, so I asked her if she'd like a first flight certificate for Rhett," he said. "She was so excited."

It's a practice that Vento began a few years ago after a family asked him to take their picture to commemorate their daughter's first trip. He asked the parents if they would like a certificate, and it grew from there. Since then, Vento estimates he's given out 40 or 50 of them, making each one at home and mailing them out on his own time and his own dime. The certificates are inscribed with the child's name, the flight's date, the origin and destination, and a short message that reads, in part, "Thank you for entrusting us with this milestone journey through the 'Friendly Skies.'"

"You only have one first flight, and it's nice to have these kinds of things to remember it with," said Vento. "What if that boy or girl grows up to become a pilot? Now they'll have a certificate to show the first time they were on an airplane. It goes back to doing these little acts that show we care."

Mrs. Hildreband took a photograph of Rhett with his certificate and posted it to Instagram, which drew oohs and aahs from other moms. She even sent Vento a nice note and shared it with his supervisor.

"Thank you so much for your kindness and thoughtfulness to take the time to do this. We will treasure this forever," she wrote. "Getting your package made my day. The world needs more people like you."

Things like this come naturally to Vento, who has brought plenty of smiles to the faces of customers over his 24 years at United thanks to his exceptional brand of service.

"If you feel like doing something nice for the customers, just do it, especially if it's authentic," he said. "It's something they'll never forget, and that's what they'll think about when they think of United."

Lifting up immigrant families in California

By The Hub team , November 13, 2018

From mental-health evaluations to language and legal assistance, we are committed to addressing the most pressing needs of the thousands of immigrants that call California home. Earlier this year, we announced a $1 million grant to the San Francisco Legal & Education Network (SFILEN), a nonprofit that advocates for full access to social services and direct legal services to immigrant families regardless of their immigration status.

"United cares deeply about investing in communities we serve," said Janet Lamkin, president, California, for United. "We have been a part of the San Francisco community for 90 years, and we are proud to help SFILEN in its important work with the immigrant community."

Through a four-year partnership, the grant will allow the organization to provide 50 mental-health evaluations each year and 240 hours of language interpretation through SFILEN's hotline, legal consultations and clinics. Additionally, this grant will help SFILEN to hire two full-time staff members to a team that provides critical services to thousands of immigrants every year.

"SFILEN is very grateful for the partnership with United Airlines, and we are very excited about what we can accomplish together," said Marisela Esparza, director of immigrant rights for SFILEN.

This grant is one of eight that we have awarded in the key cities we serve, representing our commitment to invest in and lift up the communities where many of our customers and employees live and work. Each grant is a part of a total of $8 million to help address critical needs in Chicago; Houston; Washington, D.C.; Denver; New York/New Jersey; Los Angeles; and the San Francisco area.

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