Three Perfect Days in Beijing - United Hub
Hemispheres

Three Perfect Days: Beijing

By The Hub team

Story by Benjamin Carlson | Photography by Aurēlien Foucalt | Hemispheres, August 2018

Beijing is a bit like the Ptolemaic model of the world: ancient, encircled by rings, and once regarded as the center of the universe. China's political heart since Mongol conquerors made it their capital in the 13th century, the city has gone through countless transformations—from dusty outpost to glitzy megalopolis—while remaining the country's gravitational core. It's a place where politics reign but punk rock thrives in the cracks, a hub of high- tech innovation whose people still abide by ancient mores. In short, Beijing is the most vivid embodiment of the old truism about China: that it is an immense place of immense contradictions—not so much the center of the universe but a universe in itself.

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The Jade Belt Bridge at the Summer PalaceThe Jade Belt Bridge at the Summer Palace

Day 1

If Beijing has a magnetic core, it's here: a mile east of the Forbidden City, where emperors once rode in palanquins and where the new elite buzz about in Maseratis and McLarens. I, however, opt for two wheels—a bicycle courtesy of the friendly concierge at The Peninsula, where I'm staying. A Chinese guest in a bow tie and rhinestone-studded sneakers waiting in the lobby seems puzzled by the sight of a bike being wheeled out and offers to share a cab.

A moat at the Forbidden CityA moat at the Forbidden City

Undeterred, I cycle to a street lined with poplar trees and rose bushes, where I soon find myself surrounded by people pedaling in the same direction, including a fleet of six beefy men on identical blue bikes. I take a right-hand turn and the road widens. This is Chang'an Avenue (aka Eternal Peace Street), a 10-lane stretch running between Tiananmen Square and the Forbidden City. I pull over beside a huge portrait of Mao Zedong, intrigued by the scale of the image and by Mao's orange-ish skin tone, like a bad spray-tan. “No stop- ping," a nearby guard suggests in Mandarin. “Keep moving!"

“The Forbidden City, with its majestic golden- capped pavilions, was designed to shock and awe."

Once I make it through the block-long line for security at the Forbidden City I head into a waiting area, where a vendor stands over a pile of gold hats with built-in pigtails. I ask if they are for eunuchs, and he frowns. “Only emperors wear those. We don't sell hats for eunuchs!"

Vendors on Qianmen commercial streetVendors on Qianmen commercial street

The Forbidden City— with its gargantuan Hall of Supreme Harmony and 180 acres of courtyards, palaces, and majestic golden-capped pavilions—was designed to shock and awe. Even today, in a city bristling with extravagant skyscrapers, it does the job. I pass into the inner sanctum, a courtyard that used to be off limits to every- one but the emperor. After a minute alone in this vast and strangely discomfiting space, I edge toward a provincial tour group, just for the company.

By the time I leave—the Forbidden City is like Ikea; you have to walk through the whole thing to get out—I'm not only humbled but famished. For lunch, I've arranged to meet American expat Patrick Rhine, the director of research at the Ullens Center for Contemporary Art, at the small Hunanese restaurant Blessed Events. The air inside is sour and pun- gent. I ask Rhine about the smell, and he replies, “What smell?" When my order of rice noodles and pork arrives, I understand: The bowl is full of fermented pickles. They are, I find, much more pleasant in the mouth than the nose. The pork chunks are sweet and fatty, the rice noodles slippery, the soup hot and sour.

A carved dragon at the Forbidden CityA carved dragon at the Forbidden City

Afterward, we wander over to Art District 798, a block of Bauhaus-style factories that's been refurbished into a hub of quirky shops, high-minded galleries, and bizarre installations. “This place used to be a lot cheesier—lots of over- priced, tacky chinoiserie," Rhine says as we walk through the complex. “There are at least three ocarina shops within 100 meters of us now, and I don't know why."

A portrait of Mao Zedong at the Forbidden CityA portrait of Mao Zedong at the Forbidden City

We pass a stack of dinosaur statues in cages, and a space where an artist has jabbed a potato with a bent fork and placed it in a bowl. “It's a commentary on the failure of Western culture, I think," explains a nice young lady in octagonal spectacles. She points to a dish filled with dark liquid and two clay beads. “This one's called Bubba and Forrest Go Home."

It can be tough to tell what's tongue-in-cheek at 798, but there are no such ambiguities across the street at China Cow Parade Park, which sells weird cow statues and displays a wall-size, military-style map showing the shop's 10-year plan for carpeting China in stores. “There's weird random stuff constantly going on," Rhine says. He points to a blocked-off side street. “The North Korean government has a sculpture house there. And over there," he points again, “the other week they had pig wrestling."

I bid Rhine goodbye and head off to another section of 798, where the M Woods museum is showing an exhibit of videos by the Los Angeles artist Paul McCarthy. At the door, an attendant demands proof that I'm 18. It quickly becomes clear why. In one video clip, a man in an Alfred E. Neuman mask is assaulting a five-gallon ketchup bottle— and it gets a lot more transgressive than this. Time to call it a day.

Duck foie gras ravioli at JingDuck foie gras ravioli at Jing

Fortunately, there are no five-gallon ketchup jugs at Jing, the Peninsula hotel's elegantly subdued French restaurant. The brainchild of chef Julien Cadiou, brought to Beijing by way of Hong Kong, it offers exquisite renditions of dishes tailored to the comfort food–oriented palate of China. I order wildly: wasabi big eye tuna and wagyu beef tartare with quail egg yolk; duck foie gras ravioli in vegetal consommé; a succulent lobster cavatelli; chicken thigh with a mushroom-foam garnish and a hazelnut red wine reduction.

In need of a nightcap, I order a cocktail at The Lobby lounge. A waiter brings a Manhattan as a jazz band takes the stage. “I wish you bluebirds in the spring," the alto sings, looking me in the eye. “I set you free-e-e-e."

I take that as my cue to go to bed.

The restaurant's lavish entrance The restaurant's lavish entrance

Day 2

It's morning, and I'm walking through Baochao hutong, a leafy alleyway that feels like a time capsule. I watch a woman pulling laundry along a line while another empties a bucket with a soft splash. The cry of a knife-sharpener echoes through the alley. I stop at a roadside cart for a Shandong-style jianbing, a fresh-made crepe with a filling of spicy egg, pickled vegetables, and spring onions.

Centuries ago, camel trains used to end their journey from central Asia in these dusty streets. Now, scooters zip by on the pavement, but the ambience is otherwise unchanged. The Drum Tower (or Gulou, pronounced “goo-low") still stands at the center of the city's biggest unbroken hutong block, a labyrinth of picturesque alleyways that date to the 13th-century Yuan dynasty and are dotted with traditional courtyard homes. Passing piled bicycles and half-open doors, I encounter four elderly aunties and an uncle in a Panama hat who are seated on stools, watching the hutong as if it were TV. I wave hello, and they watch impassively, much as you would if a TV character waved.

Sampling Beijing's culinary delights by tuk-tuk on a Lost Plate tourSampling Beijing's culinary delights by tuk-tuk on a Lost Plate tour

I soon understand why they spend their days watching the street. An old man walks by swinging two cages with shrieking parakeets; a girl in a watermelon crinoline dress poses for a cameraman while her friend in a lemon crinoline dress adjusts her bangs. Nearby, a little boy in split-bottom pants draws a chalk spaceship on the ground; his mother asks, “Do you love to eat?" He thinks a moment and replies, “I love to eat meat buns!" A man, dusted shoulder-to-knuckles in flour, makes pancakes with split hot dogs on a round griddle.

“Camel trains used to end their journey from central Asia
in these dusty streets. Now, scooters zip by on the pavement."

I wind my way to the Drum Tower, the imposing 15th-century structure where servants used to beat the hours. (Now, 10- minute demonstrations happen throughout the day.) A sunny flagstone plaza stretches between the lantern-shaped building and its humbler mate, the Bell Tower.

On Gulou street, which skirts the south side of the tower, the atmosphere changes; the alleys give way to a strip of fashionable cafés and bars. A pink-haired girl in gothic schoolgirl attire marches into a shop specializing in vampire paraphernalia. A tattooed man rushes by clutching a mandolin. Outside a guitar store a group of overheated guys roll their shirts up to expose their bellies—the Beijing bikini— causing a young hipster couple to hop off the sidewalk to avoid them.

A lantern-filled back alleyA lantern-filled back alley

From here, I catch a cab to the diplomatic district, Sanlitun. Less punk-rock than Gulou, this once-seedy bar district is where the smart set now goes to eat American barbecue and shop at the Apple store. I get a table at Moka Bros, a health-food eatery in a multistory plaster edifice that feels like a slice of Barcelona. While sipping a flaxseed and beet smoothie and nibbling a radish-salmon poke bowl with lime-ponzu sauce, I eavesdrop on a Westerner in wraparound shades speaking Mandarin to his girlfriend: “That's how you earn money. It's not bad or good—it's just how it works."

A gate in the city's historic wallA gate in the city's historic wall

After lunch, I stroll a quiet street lined with neon pink and lavender flower boxes, then head into LLJ Jiaji Zhan, a storefront with more than 50 claw machines filled with dolls and stuffed animals. One has a zombie boy named “My Immortal Buddy." Another offers “Gon's Marmot." The machines don't accept cash, only payments through scanned QR codes, so I settle for watching a slew of kids vie for prizes.

Modern towers along the Landmark RiverModern towers along the Landmark River

For more fun, I head off to Wujin—or “Hardware Store"—a tiny, 10-person space that's part indie book- store, part restaurant, and is hosting a zine launch. As I sip a spicy ginger carrot juice, I strike up a conversation with a platinum-haired expat named Kendra Schaefer. Over a decade ago, she accepted a bet with her father to go to a monastery in rural China to study Shaolin kung fu (despite speaking no Mandarin), and she now works here as a web designer. She tells me she loves this city for its “surrealism": “In Beijing, you walk out your door and trip over a guy with a three wheeled Jetsons-like vehicle he made in his yard to transport a ton of Pomeranians."

I'm all kitsched-out, and it's time for dinner. I've signed up for a local food tour, Lost Plate, which meets by the Lama Temple, the city's most spectacular Buddhist sanctuary. Dating to the 18th century, it's the largest Tibetan holy site outside of Tibet. The roof tiles blaze gold in the setting sun. Pilgrims in crimson robes shuffle out, debating where to eat.

Luckily, I don't have to worry about that. Outside the temple I spot the Lost Plate guide, an energetic young woman from Hubei named Icy, and a group of tourists from around the world. Leading us toward a trio of waiting tuk-tuks, Icy opens a cooler filled with cans of beer: “Who's thirsty?"

“In Beijing, you'll see a three wheeled Jetsons- like vehicle made to transport a ton of Pomeranians."

I ride in a tuk-tuk with a Danish couple, who rave about the food scene in their country. “Sometimes it's too trendy, though," the woman says. “One day I was eating a cake, and inside it had ants."

The evening is a swirl of splendid hole-in-the-wall eateries. We eat hot Hubei noodles with pickled veggies in a teddy-bear themed restaurant, Mongolian hotpot in an unmarked shop, and a deep- fried hamburger nicknamed “the doornail," due to its resemblance to the Forbidden City's huge brass door studs.

A few of the many traditional dishes enjoyed during a Lost Plate tourA few of the many traditional dishes enjoyed during a Lost Plate tour

Belly full, I bid farewell to Icy and the Danish gourmands and go to Temple Bar, a dive known for its cheap drinks and loud shows. A staple of Beijing's heavy metal scene, it has a dungeony feel with steel floors and black walls. Two chalkboards list dozens of $4 cocktails: Super Mario, Brain Teaser, Red Lobster. A band breaks into a set of prog-rock jams. Three locals in paisley shirts, one on a crutch, approach the stage and attempt to dance to the angular rhythms. A girl in what appears to be a pink clown outfit begins to sway. I think about something Schaefer said to me earlier: “In Beijing, you never have to make your own fun."

A rock musician tunes up at Temple BarA rock musician tunes up at Temple Bar

Very true, but now it's time for me to head to the Brickyard, a boutique hotel an hour north of the city center. I have a big day planned and could use a full night's sleep.

The boutique Brickyard hotel The boutique Brickyard hotel

Day 3

I'm woken at dawn by sunlight blazing through the floor-to-ceiling windows. Fortunately, the view is stunning: green-carpeted mountains, rolled out in layers of translucent color, like a Renaissance painting. Scrolling across the top is an undulating gray wall. Yes, that wall.

The Great Wall was the ultima Thule of the ancient Chinese world. Beyond this barrier, emperors believed, the world descended into chaos and barbarism. Construction started in 220 BC and continued intermittently over 13 dynasties. Today, the structure winds some 5,500 miles, from the east of China to the lands of the Silk Road in the west. This section, near Beigou village, dates back more than 400 years, when it was constructed at phenomenal expense to keep Manchu invaders at bay. (It failed, of course: The Manchus swept through gaps in the wall and conquered Beijing in 1644, making the Wall the most magnificent monument to failed intentions in human history.)

Pocketing a banana for breakfast, I set off to get a closer look. The route to the wall winds through Beigou, a picturesque village shaded with chestnut trees. After a short walk through Beigou's manicured courtyard homes, I begin the ascent. It's a straight shot up from the town square to Mutianyu, a pretty, well-kept portion of the Great Wall. After climbing for an hour, exhausted and sticky, I pause under a tree and silently fume at a couple as they climb into an air-conditioned car they hired to ferry them up. I briefly consider a Lord of the Flies–style attack; barbarism and chaos already feel close at hand.

On the last stretch, the path grows steep and rocky. Then, just as I'm contemplating sitting down and refusing to move ever again, the trees part, and I am at the base of the wall. I try to enter a watchtower on the wall via the doorway, only to find that it is welded shut. A burly police officer leads me to another part of the wall, where for a small fee he hauls me over the six-foot-high battlements.

“Green-carpeted mountains roll out in layers. Scrolling across the top is an undulating gray wall. Yes, that wall."

The view from up here is breathtaking. Mountains lie on all sides like coiled serpents, and the wall rises and falls in defiance of gravity, with one section soaring like an M.C. Escher staircase to a gatehouse 150 feet above us. Gazing up, I see two terrified tourists descending it on their bottoms. One good look at the mountains surrounding us, and it's clear why the wall failed: Any barbarians who got this high would not be stopped by an extra 10 feet of brick. Still, it's a spectacular piece of superfluous engineering.

A section of the Great Wall, built more than 400 years ago to keep out Manchu invadersA section of the Great Wall, built more than 400 years ago to keep out Manchu invaders

Tourists gasp in five languages around me; a little Chinese boy, fearless, does a dance routine by the crenellated edge while his mother films him. A man works the controller for a drone that whines above us. A scholarly fellow gazes at the landscape and, with an air of profundity, spits into the abyss. On the way down, men from the village carefully sweep the “forbidden" path with grass brooms.

Lunch is back at the Brickyard. Raj, the hotel manager, seats me in the courtyard, where I can admire the mountain I've just climbed. Out comes a bowl of cabbage and black chestnuts with roasted pork, then a brie salad garnished with green raisins from Xinjiang. At last comes rainbow trout, succulent and bold, with fried garlic confit and pesto. When Raj offers homemade caramel ice cream, I do not refuse.

Next, it's time for some shopping, at Panjiayuan, Beijing's most boisterous bazaar. Located on the city's south side, about an hour and a half from the Great Wall by car, the market is a magnet for antiques collectors—and even more so for those who want cheap replicas. It spreads over several acres and is divided into aisles by specialty: jade bangles, calligraphy, scroll paintings, coins, chests, fans, rocks that look like meat, paintings of Tibetan mastiffs, Communist statuettes, agate beads, dried walnuts shaped like little brains to roll around one's palms for circulation. “Old Marx, Old Mao, Old Xi, they're three great men!" hollers a vendor selling political paintings. She points at a yellow fan. “Take it to your office—inspire the people around you!"

I decline the offer, but decide that all this walking has put me in the mood for an aperitif. A taxi and a tuk-tuk ride later, I'm at Great Leap Brewing, nestled in the buzzing hutong courtyard of Beijing's original craft beer maker, sipping a Sichuan peppercorn–infused ale. A table of expats nearby raises a toast to a couple departing the city, and I feel a pang of secondhand nostalgia.

For dinner, I have decided to go west, opting for the cuisine of the Uighur people, the Turkic minority of China who once manned the Silk Road trade routes. The restaurant, Xinjiang Bayi Laoye, is massive, garish, and packed. The decor calls to mind a sort of Central Asian Turkish Caesars Palace: a glitzy front desk, amber-crystal chandeliers, faux stained glass windows. The ceiling is painted with the Milky Way.

Uighur food at Xinjiang Bayi LaoyeUighur food at Xinjiang Bayi Laoye

I befriend an American factory manager who is traveling to Shandong to negotiate the sale of boiler fittings. We order a series of dishes: big-plate chicken; noodle squares; lamb on rose wood skewers; and heaps of WuSu beer. Even the teapot, filled with subtle cardamom-flavored tea, has a sort of Atlantic City extravagance: It resembles a big brass turtle shell.

I briefly join a group of boisterous young men shouting “Bottoms up!" over shots of baijiu, the potent liquor of choice in north China. (It's actually the best-selling liquor in the world). I down a glass, and the burn in my throat spells instant regret.

The roof of the Orchid, a boutique hotel hidden in a hutongThe roof of the Orchid, a boutique hotel hidden in a hutong

The evening spirals out to the Blue Stream Bar, a short bike ride away. It's a cozy joint by the Drum Tower, a low-beamed single room with wood pillars and an intimate stage. I walk inside looking like I've had one too many baijiu (which is one baijiu), get an ice cream, and watch a cross-cultural band take the stage. Someone explains that the band's name, Eluvium, is supposed to represent a cycle of exhaustion and replenishment.

Before long, a petite woman begins hammering out a gnarly pentatonic melody on the yangqin dulcimer, while a singer in denim pulls out a keytar and the drum enters with a pounding 7/4 beat. I eat my ice cream thinking about replenishment, as the music sweeps upward, out past the seventh ring road of Beijing, into the mountains.

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An update from our CEO, Oscar Munoz

By Oscar Munoz, CEO, United Airlines , March 27, 2020

To our customers,

I hope this note finds you and your loved ones healthy and well.

It is safe to say these past weeks have been among some of the most tumultuous and emotional that any of us can remember in our lifetimes. The impact of the coronavirus outbreak has been felt by individuals and families, companies and communities, across the United States and around the world.

The response to this crisis has been extraordinary; as much for what it has required from our society as for what it has revealed of us as a people.

Far from causing division and discord, this crisis and the social distancing it has required, has allowed us to witness something profound and moving about ourselves: our fond and deeply felt wish to be connected with one another.

The role of connector is one we're privileged to play in the moments that matter most in your life – weddings and graduations, birthdays and business trips, events large and small – and it's that responsibility that motivates us most to get back to our regular service, as soon as possible.

That is why it is so important our government acted on a comprehensive relief act to ensure our airline – and our industry – are ready and able to serve you again when this crisis abates.

I want to relay to you, in as deeply personal a way I can, the heartfelt appreciation of my 100,000 United team members and their families for this vital public assistance to keep America and United flying for you.

This support will save jobs in our business and many others. And it allows us time to make decisions about the future of our airline to ensure that we can offer you the service you deserve and have come to expect as our customers.

While consumer demand has fallen, we have seen the need for our service and capabilities shifted. And, we've adapted to help meet those needs.

Right now, aircraft flying the United livery and insignia, flown by our aviation professionals, have been repurposed to deliver vital medical supplies and goods to some of the places that need it most. We're also using several of our idle widebody aircraft to use as dedicated charter cargo flights, at least 40 times per week, to transfer freight to and from U.S. locations as well as to key international business locations. At the same time, we are working in concert with the U.S. State Department to bring stranded Americans who are trying to return home back to their loved ones.

While much remains uncertain right now, one thing is for sure: this crisis will pass. Our nation and communities will recover and United will return to service you, our customers. When that happens, we want you to fly United with even greater pride because of the actions we took on behalf of our customers, our employees and everyone we serve.

Stay safe and be well,

Oscar Munoz
CEO

Working to bring people home – repatriation flights underway

By The Hub team , March 26, 2020

When and where possible, we are working to repatriate travelers who are stranded abroad in the wake of the COVID-19 crisis. Our teams are working closely with government officials here in the U.S. as well as in other countries where flying has been restricted to gain the necessary approvals to operate service. In regions where government actions have barred international flying, we have coordinated with the the U.S. State Department and local government officials to re-instate some flights. Additionally, we have been operating several extra flights to countries in Central America and South America as we continue to play a role in connecting people and uniting the world.

This week, we are operating 21 flights from Panama City, Quito, Lima, San Pedro Sula, Tegucigalpa and Roatan, to bring nearly 2,500 Americans home. We will continue working with government officials to operate extra flights to Houston from Quito, San Pedro Sula, Tegucigalpa and from Lima to Washington Dulles. We continue to review more opportunities for flights between the United States and other countries to bring citizens home.

Video provided by the U.S. Embassy Ecuador of Americans returning home on United.

Additionally, our Customer Solutions and Recovery team is working with customers in the following markets to rebook them on flights back to the United States as capacity allows, either on our aircraft or on one of our airline partners' planes:

  • Quito, Ecuador
  • Managua, Nicaragua
  • Roatan, Honduras
  • San Pedro Sula, Honduras
  • Amsterdam
  • Brussels
  • Munich
  • Singapore
  • Tokyo-Haneda
  • Seoul, South Korea
  • Melbourne, Australia

Map showing reinstated international flights to help bring customers home during COVID-19 crisis.

We also recently reinstated several international flights back into our schedule to support customers and essential businesses which depend on these routes. As a result, we will be the only airline to offer service between Newark/New York and London, San Francisco and Sydney, as well as Houston and São Paulo, Brazil.

Domestic and international schedule reductions

By The Hub team , March 25, 2020

While travel demand and government restrictions continue to impact our schedule, we know some people around the globe are displaced and still need to get home. While our international schedule will be reduced by about 90% in April, we will continue flying six daily operations to and from the following destinations — covering Asia, Australia, Latin America, the Middle East and Europe — in an effort to get customers where they need to be. This remains a fluid situation, but United continues to play a role in connecting people and uniting the world, especially in these challenging times. Learn more about what we're doing to keep customers and employees safe.

Flights continuing from now through May schedule:

  • New York/Newark – Frankfurt (Flights 960/961)
  • New York/Newark – London (Flights 16/17)
  • New York/Newark – Tel Aviv (Flights 90/91)
  • Houston – Sao Paulo (Flights 62/63)
  • San Francisco – Tokyo-Narita (Flights 837/838)
  • San Francisco – Sydney (Flights 863/870)

In addition to the above, we will continue to operate the following flights to help displaced customers who still need to get home. In destinations where government actions have barred us from flying, we are actively looking for ways to bring customers who have been impacted by travel restrictions back to the United States. This includes working with the U.S. State Department and the local governments to gain permission to operate service.

Atlantic

The following flights will continue through March 28 westbound:

  • New York/Newark – Amsterdam (Flights 70/71)
  • New York/Newark – Munich (Flights 30/31)
  • New York/Newark – Brussels (Flights 999/998)
  • New York/Newark – Cape Town (Flights 1122/1123)
  • Washington-Dulles – London (Flights 918/919)
  • San Francisco – Frankfurt (Flights 58/59)

The final westbound departures on all other Atlantic routes will take place on March 25.

Pacific

  • We will continue to fly San Francisco-Seoul (Flights 893/892) through March 29 and San Francisco-Tahiti (Flights 115/114) through March 28.
  • Our final eastbound departures on all other Pacific routes will take place on March 25.
  • We will maintain some Guam flights as well as a portion of our Island Hopper service.
  • Hawaii's governor issued a mandatory 14-day self-quarantine order for all travelers arriving or returning to Hawaii. Travelers must complete a Hawaii Department of Agriculture form that will be distributed on board their flight which will also include the requirements for the 14-day quarantine, as well as the penalties. You must show a government issued ID upon arrival along with your form. You can find more information on the governor's website.

Latin America/South America

  • We will continue to fly Newark/New York – Sao Paulo (Flights 149/148) through March 27 outbound.
  • The last southbound departures on most other routes will take place March 24.

Mexico

  • We will reduce our Mexico operation over the next five days. After March 24, we will maintain a small number of daytime flights to certain destinations in Mexico — more to come in the next few days.

Canada

  • We will suspend all flying to Canada effective April 1.

In destinations where government actions have barred us from flying, we are actively looking for ways to bring customers who have been impacted by travel restrictions back to the United States. This includes working with the U.S. State Department and the local governments to gain permission to operate service.

The revised international schedule will be viewable on united.com on Sunday, March 22. We will continue to update our customers with information as it's available.

If you're scheduled to travel through May 31, 2020, and would like to change your plans, there is no fee to do so, regardless of when you purchased your ticket or where you're traveling. Please visit united.com for more information, or reference our step-by-step guide on how to change your flight, cancel and rebook later.

For any customer, including residents from other countries, whose international travel is disrupted by more than six hours because of schedule changes resulting from government restrictions, they will retain a travel credit equal to the value of their ticket. That credit can be used towards any flight, to any destination, for 12 months from the time of purchase. If the customer chooses not to use the credit, they will receive a cash refund at the end of that 12-month period.We continue to aggressively manage the impact of the coronavirus (COVID-19) outbreak on our employees, our customers and our business. Due to government mandates or restrictions in place prohibiting travel, we are reducing our international schedule by 95% for April. The revised international schedule will be viewable on united.com on Sunday, March 22.

Domestic schedule

We're also making changes to our domestic schedule. While we don't plan to suspend service to any single U.S. city now — with the exception of Mammoth Lakes and Stockton, CA — we are closely monitoring demand as well as changes in state and local curfews and government restrictions across the U.S. and will adjust our schedule accordingly throughout the month.

Additionally, today we announced a further reduction in our domestic schedule — the changes will result in a 52% overall domestic reduction from a previous 42%, and our overall capacity will now be down 68% overall.

Hub city Route suspensions Remaining service
Denver Arcata/Eureka
Amarillo
Kona
Kauai Island
SFO
IAH
SFO
SFO
New York/Newark Akron/Canton
Grand Rapids
Hilton Head
Honolulu
Milwaukee
Madison
Omaha
Portland, Oregon
Providence
Seattle
Salt Lake City
Sacramento
Knoxville
Fayetteville
ORD
ORD, DEN
IAD
ORD, IAH, DEN, SFO, LAX
ORD, IAH, DEN
ORD, DEN
ORD, IAH, DEN
ORD, IAH, DEN, SFO
IAD, ORD
IAD, ORD, IAH, DEN, SFO, LAX
ORD, IAH, DEN, SFO, LAX
ORD, IAH, DEN, SFO, LAX
IAD, ORD, IAH, DEN, SFO, LAX
ORD, IAH, DEN
Washington-Dulles Grand Rapids
Portland, Oregon
Sacramento
ORD, DEN
ORD, IAH, DEN, SFO, LAX
ORD, IAH, DEN, SFO, LAX
Houston Hartford
Boise
Grand Rapids
Lexington
Ontario, California
Palm Springs
San Jose, California
Akron/Canton
Reno
IAD, ORD, DEN
ORD, DEN, SFO, LAX
ORD
ORD, DEN
IAD, ORD
DEN, SFO
DEN, SFO, LAX
DEN, SFO
DEN
Los Angeles Arcata/Eureka
Austin
Boston
Baltimore
Bozeman
Cleveland
Kona
Kauai Island
Orlando
Madison
Kahului
Redding
Reno
San Antonio
St George
SFO
EWR, IAD, ORD, IAH, DEN, SFO
EWR, IAD, ORD, IAH, DEN, SFO
ORD, IAH, DEN
DEN
EWR, IAD, ORD, IAH, DEN, SFO
SFO
SFO
EWR, IAD, ORD, IAH, DEN, SFO
ORD, DEN
DEN, SFO
SFO
DEN, SFO
EWR, IAD, ORD, IAH, DEN
DEN
Chicago Asheville
Bismarck/Mandan
Bozeman
Kearney
Panama City
Eugene
Fresno
Spokane
Hilton Head
Wilmington
Jackson
Kahului
Palm Springs
Reno
San Jose
Valparaiso
IAD
DEN
DEN
DEN
IAH
DEN, SFO, LAX
DEN, SFO, LAX
DEN, SFO
IAD
IAD
IAH
DEN, SFO
DEN, SFO, LAX
DEN, SFO
DEN
IAH
San Francisco Atlanta
Nashville
Baltimore
Bozeman
Columbus
Detroit
Fort Lauderdale
Indianapolis
Kansas City
Madison
New Orleans
Omaha
Philadelphia
Pittsburgh
Raleigh/Durham
San Antonio
St Louis
Tampa
Fayetteville
EWR, IAD, ORD, IAH, DEN
EWR, IAD, ORD, IAH, DEN
ORD, IAH, DEN
DEN
EWR, IAD, ORD, IAH, DEN
EWR, IAD, ORD, IAH, DEN
EWR, IAD, ORD, IAH, DEN
EWR, IAD, ORD, IAH, DEN
EWR, IAD, ORD, IAH, DEN
ORD, DEN
EWR, IAD, ORD, IAH, DEN
ORD, IAH, DEN
ORD, IAH, DEN
ORD, IAH, DEN
EWR, IAD, ORD, IAH, DEN
EWR, IAD, ORD, IAH, DEN
EWR, IAD, ORD, IAH, DEN
EWR, IAD, ORD, IAH, DEN
ORD, IAH, DEN
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