Three Perfect Days: Denver - United Hub
Hemispheres

Three Perfect Days: Denver

By The Hub team

As far as American cities go, at a mere 160 years old, Denver is a lot like a youngest sibling. Founded on a barrel of whiskey—and a death threat—the Mile High City has always played by its own rules. When the transcontinental railroad bypassed the city in the 1860s, Denver started its own rail company and established itself as the preeminent metropolis in the West. More recently, in the midst of unprecedented development, Denver has made itself an alluring alternative to coastal cities, with the promise of easy Rocky Mountain access, 300 sunny days a year, and one of the most dynamic dining scenes in the country. It's as if the rest of America is finally seeing the Queen City of the Plains through the eyes of Jack Kerouac, who wrote in On the Road: “Now I could see Denver looming ahead of me like the Promised Land, way out there beneath the stars."

The Daniel Libeskind-designed Frederic C. Hamilton Building at the Denver Art Museum

Day 1

America's most beautiful train station, Abstract Expressionist masterpieces, and the original pearl-snap shirt

If the railroad made the Mile High City, it's only fitting I start my first day gawking at the pristine beauty of Union Station. Since being restored to its Beaux-Arts glory in 2014, it has become one of the best places in town to eat, drink, and sleep. You won't find any burger chains here. Instead, commuters have their pick of three restaurants from two James Beard Award–winning chefs; a mezzanine cocktail bar, The Cooper Lounge, where drinks are literally served on a silver platter; and The Crawford, a boutique hotel named for local preservationist Dana Crawford where each floor is designed to reflect a different era in the station's history.

"Aglow with morning light, Union Station is a transit hub where people want to spend time"

The Terminal Bar at Union Station

As I walk through the Great Hall, aglow with morning light streaming through the massive arched windows, I notice that this is a transit hub where people want to spend time. Denverites gather over coffee on tufted leather couches and tap away at laptops on long wooden workstations straight out of a university library. There are even two millennial-approved shuffleboard tables. But I'm not here to play games; I want to eat—specifically at Mercantile Dining & Provision, a market and café from Alex Seidel, this year's winner of the James Beard Best Chef: Southwest award. While “farm-to-table" has come to feel like a menu cliché, Seidel actually owns the 10-acre farm that supplies Mercantile with its yogurts and cheeses—including the crème fraîche on my smoky citrus-cured salmon toast.

Satiated, I catch a cab 10 minutes south to the Clyfford Still Museum, a dense concrete building dwarfed by the sharp silver prow of the Denver Art Museum hovering just behind it. Inside, the museum traces the life and artistic evolution of Still, a postwar Abstract Expressionist who didn't quite manage the level of fame of his peers,

Jackson Pollock and Mark Rothko. Still did, however, know how to secure his legacy: In his will, he stipulated that his estate must go to a city willing to establish a museum devoted entirely to his work. Having so much space devoted to one artist feels like a luxury, and the way the museum arranges the pieces—gently guiding the viewer from gaunt, Depression-era realist works to the color-splashed abstractions Still filled with what he called “lifelines"—helps you catch recurring motifs.

In one of the final, light-filled galleries, I encounter a middle school field trip and overhear the teacher asking the kids what they saw in Still's work. “Life and death," one girl responds gravely. Another boy eagerly chimes in: “Hope." Whoa. As the class begins to file out of the gallery, I hear another girl whisper, “I was so confused." I'm tempted to tell her that I think that's
the point.

The rotunda of the Colorado State Capitol

After a 10-minute walk along tree-lined Civic State Park, I arrive at the gold-domed Colorado State Capitol. In addition to marking the spot where the Mile High City reaches 5,280 feet above sea level (the exact location has been changed three times, with the current consensus placing it on the 13th step), the building offers some of the best 360-degree views of the city and surrounding mountains. The dome's observation deck is accessible only on one of the free hourly tours, so I join a group. Our guide, a University of Colorado student named Angela, is chock-full of memorable trivia, like how Bill Clinton's portrait in the presidential gallery is a replica because Clinton apparently liked the original so much he took it home with him. As we pass through the surprisingly magnificent House of Lords–inspired Senate chamber, one of my tourmates emits a low whistle and murmurs, “That's a big-a** chandelier." (Angela tells us it weighs 1.5 tons.) Up on the deck, the sun warms my face as I look across the park at the stately City Hall, hung with a massive “Denver ♥ Immigrants," banner, and the craggy peaks of the Rocky Mountains, which seem to watch over the city.

"I look across the park at the craggy peaks of the Rocky Mountains, which seem to watch the city."

Back on the ground, I undock a bike from a B-Cycle city bikeshare stand and follow 15th Street northwest to Larimer Square, a charming collection of Victorian brick buildings that makes up one of the oldest blocks in the city. Inside one of these historic structures is Rioja, where the city's first James Beard Award winner, Jennifer Jasinski, has been serving up Mediterranean cuisine since 2004. As I swoon over a cube of pork belly in garbanzo bean purée, Jasinski—hair tied up in a bandanna, fork-and-knife earrings dangling—swings by my table and tells me how the city's tastes have evolved over the 18 years she's lived here. “I remember when I first got hired in Denver, everyone said, 'First of all, no one is going to come downtown for dinner, and second, no one here eats fish,'" she recalls. “But I've seen Denverites really push the envelope and try to break that myth of the steak-and-cow town."

Cowboy hats at Rockmount Ranch Wear

After finishing a goat-cheese beignet with fig jam, I wander the three and a half blocks to Rockmount Ranch Wear, the family-owned Western-wear company that invented the pearl-snap shirt in 1946. Rockmount pearl snaps have since become a wardrobe staple of rockers from Jerry Lee Lewis to Jack White. I weave between racks stuffed with shirts in hundreds of prints, colors, and fabrics, from leopard velour to one emblazoned with ray guns, and end up leaving with a blue and teal granado-patterned fleece overshirt.

I swing by my room at the mountain-modern Kimpton Hotel Born to freshen up before venturing out for dinner at Bar Dough, an Italian restaurant in the Lower Highlands where recent Top Chef: Colorado finalist and Jasinski protégée Carrie Baird draws crowds for her “fancy toast," which tonight is a thick piece of ciabatta slathered with the cheesy, caramelized onion crust of a French onion soup. Though a wood-fired pizza oven dominates the kitchen, I opt for squid ink tagliarini, purple potato gnocchi, and a roasted chicken with lemony broccolini and crisp fingerling potatoes, washed down with pairings from the exclusively Italian wine list.

The secret bookcase entryway to the Williams & Graham speakeasy

Knowing that I'm just a few blocks from Williams & Graham, a cocktail lounge that's been listed as one of the World's 50 Best Bars, I have to pop in for a nightcap. The host swings open a heavy-looking bookcase and leads me downstairs into the dark, wood-paneled bar, which despite its cosmopolitan bona fides still has the feeling of a cozy neighborhood joint—Pixies playing on the stereo and all. As I sip a blackberry sage smash that tastes like summer in the mountains, co-owner Sean Kenyon tells me how his family's bartending heritage inspired this spot's look and feel.

“My father and grandfather taught me everything I know about taking care of people," he says, between sips of beer. “People don't visit drinks. They visit atmosphere. They visit people." Entranced by the shimmer of the bottles in the flickering candlelight, in the bar's cocooning darkness, which Kenyon calls “a suspension of reality," I order a second drink, the gin and raspberry Clover Club. Reality, suspended.

Day 2

Subversive street art, tacos with a mission, and urban winemaking in RiNo

RiNo (River North) is the city's new Wild West, and I wake up ready to explore. The RiNo Art District, as it's formally called, actually encompasses four historic neighborhoods on either side of the South Platte River, including the city's old manufacturing center—which was dominated by foundries, pattern shops, and warehouses until the 1980s and '90s—and Five Points, which became known as the “Harlem of the West" during the mid-20th century. As the city has grown, the area has undergone a development boom that has transformed it from a neighborhood that mostly attracted street-art crews to one that now draws out-of-towners for brewery-tour bachelor parties.

A mural by the artist Elle in the RiNo Art District

My first stop is Denver Central Market, a 14,000-square-foot food hall that made Bon Appetit's long list of Best New Restaurants in 2017. The former cabinet factory, Western curiosity shop, and used-car dealership is now home to 11 food vendors, including a fish market and a produce stand that hawks colorful acaí bowls. I opt for an Izzio Bakery paleo bowl—poached eggs topped with sweet plantains, chorizo, and green chili—and a cappuccino from Crema Bodega and settle in at a table next to a woman in a sweatshirt printed with the word “Kale."

Just as I'm finishing breakfast, up walks Tracy Weil, a visual artist and one of the cofounders of the RiNo Art District. In 2005, he and seven other artists established the neighborhood as an arts district and trademarked its name, “which we learned also stands for Republican in Name Only," he says, chuckling. Within the first year, membership ballooned from eight galleries to 50, and today the district's hundreds of members range from exhibition spaces to architecture firms to breweries.

"RiNo has transformed from a neighborhood that attracted street-art crews to one that draws out-of-towners."

“I always wanted RiNo to be its own small town," Weil says, “and the city wanted to keep the authenticity here." As he takes me for a spin around the neighborhood in his SUV—pointing out murals by local artists, like Jeremy Burns's Larimer Boy and Girl, which appears as a different gender depending on the angle from which the viewer sees it—it's clear that RiNo has long passed the small-town phase. Brighton Boulevard, the neighborhood's main avenue, has been gutted and is in the midst of a $30 million project that will add a new park and pedestrian bridge, Weil shows me the site of a World Trade Center campus, slated to open in 2020, and the 11 tiny homes (and one yurt) that comprise Beloved Community Village, a pilot project for housing the city's homeless. The rapid pace of RiNo's development makes these sorts of contrasts even starker.

Mother and daughter Mexican-American chefs at Comal

My insides are starting to rumble, so I bid Weil goodbye and cab across the South Platte River to Comal Heritage Food Incubator. Comal is not simply a restaurant—although the carne asada tacos and horchata are worth the trip alone—but a job training program for immigrant women with a passion for food and entrepreneurship. The menu changes depending on who's in the kitchen: Monday through Thursday it's Mexican; Friday it's Syrian and Iraqi food; Thursday afternoon there's an Ethiopian coffee service. Murals of Frida Kahlo and Malala Yousafzai look out over women working in the kitchen while Latin pop blasts from the speakers. I'm so happy with my lunch I ask the manager if I can say hi to the mother-daughter duo from Durango, Mexico, who made it, but the ladies demur, saying they're too sweaty and covered in food to talk.

Carne asada tacos at Comal Heritage Food Incubator

Anyone can tell you Denver is a craft beer town, but now it's making serious strides in viticulture as well, so I take a five-minute taxi ride over to The Infinite Monkey Theorem winery, one of the movement's pioneers. Founder Ben Parsons started making wine with grapes from Colorado's Western Slope in a Denver back alley a decade ago. In 2012, he moved his operation to a graffitied stretch of Larimer Street, and young locals flock to the industrial-chic tasting room, which feels more like a brewery taproom than a winery. From the company's name—inspired by the idea that if a monkey sat for an infinite length of time at a typewriter it would eventually type the works of William Shakespeare—to its early adoption of cans and kegs, IMT is known for its punk-rock approach to winemaking.

A winemaker at The Infinite Monkey Theorem

“The industry is very stuffy and pretentious," Parsons says as he pours tastes of IMT's sparkling, riesling, cabernet franc, and syrah. “We really wanted to create an atmosphere where people can come and feel comfortable and not feel talked down to by some guys in Napa who probably know way less than we do." With vintages like dry-hopped sauvignon blanc, which has the nose of an IPA, Parsons explains, IMT is looking to “redefine the line between craft beer and craft wine." He has even made a foray into liquor, partnering with The Block Distilling Co. to produce a series of vermouths. After I taste a rosé vermouth seasoned with coriander, basil, and wormwood, Parsons welcomes me into the “secret vermouth society."

Feeling buzzed and buoyant, I step into the dusky street and walk a few blocks to Hop Alley for dinner. From the name, which honors the city's old Chinatown, to the thumping playlist of Lil Wayne and Wu-Tang Clan curated by chef-owner Tommy Lee, this place is a true blend of new- and old-school Denver. I order a Negroni seasoned with sesame and Douglas fir, followed by a succession of umami-packed Chinese dishes, including a silky chilled tofu with smashed cucumbers, peanuts, and bang bang sauce; crispy, fatty Beijing duck rolls; fried chicken with mouth-numbing Sichuan peppercorns and red chilies; and creamy bone marrow fried rice. Dessert is a banana-bread pudding dressed with fish-sauce caramel. I leave with a full belly and a bag full of leftover fried chicken, Weezy still ringing in my ears. I decide to turn in; I've got to get up early for a hike tomorrow.

Deer outside the city

Day 3

Red Rocks musical fantasies, John Denver's legacy, and secret custom cocktails

In Denver, we have four directions: north, south, east, and toward the mountains," says Dawn, my Tours by Locals guide, as we cruise west out of the city on I-70 to Red Rocks Amphitheatre, the iconic venue and public park that's hosted every big name in music, from the Beatles and the Grateful Dead (who declared it their favorite venue) to Carole King and John Denver, the author of Colorado's state song, “Rocky Mountain High."

As we cover the 15 miles from Denver, Dawn explains how a rock formation with naturally perfect acoustics managed to rise out of the earth. The park's three landmark monoliths—Stage Rock, Ship Rock, and Creation Rock—came to be 65 million years ago, when the shifting of tectonic plates on the West Coast created the Rocky Mountains, pushing the sedimentary rock in today's Red Rocks into its current formations. It's almost as if Mother Nature were a Deadhead.

"Slabs of red rock slice the sky at such angles I can't help but think they were frozen mid shift."

OK, man played a role too. John Brisben Walker, the onetime publisher and owner of Cosmopolitan, used the proceeds from the magazine's sale to William Randolph Hearst to purchase the amphitheater, and hosted the first concert there in 1906. In 1927, he sold it to the city of Denver, which later enlisted WPA and CCC laborers to build out the seating. The stadium has held regular concerts since 1947.

We park at the Colorado Music Hall of Fame. Out front, a 15-foot-tall statue of John Denver holds a landing eagle; inside, his bedazzled Canadian tuxedo from a 1970s tour is displayed behind glass. A volunteer eagerly shows us blurry laminated photos of a Bonnie Raitt signature in the “secret tunnel" backstage—where it's a tradition for every performer to sign his or her name—and then Dawn and I set off into the park.

We follow the Trading Post Loop Trail, an easygoing 1.4-mile walk through cacti, piñon pines, cottonwoods, and juniper bushes dotted with chalky blue berries. Behemoth slabs of red rock slice the sky at such dramatic angles that I can't help but think they were frozen mid-shift. I can see why Walker called this landscape “the Garden of the Titans."

On this bluebird morning, the only performance going on at the amphitheater is the horde of spandex-clad Denverites jogging and jumping their way up the stadium's 380 stairs. I eagerly bound down to the stage, imagining the reverberation of the first chord from an electric guitar, the roar of the crowd echoing off millions of years of history. I feel the urge to bow but instead huff it all the way back up to meet Dawn at the top, pausing to gasp for air on the 36th step.

An artist takes in the landscape at Red Rocks Park

Back in the car, we descend nearly 1,000 feet to Golden, a mining town founded during the Pikes Peak Gold Rush of 1859 that nearly beat out Denver to become Colorado's capital. Today, it's best known as the home of MillerCoors, the world's largest single-site brewery. Much of the city's original architecture remains—as Dawn and I walk down the main drag, Washington Avenue, which is lined with restaurants and outdoor-gear shops, I'm half expecting a stagecoach to pull up.

For lunch, we duck into Abejas, a New American bistro decorated with bright red climbing ropes and rustic wooden doors from a local ranch. Dawn and I wolf down porchetta sandwiches—the crispy skin of the pork crunches like potato chips with every bite, mingling with a bright fennel-apple slaw—as we listen to a “Take Me Home, Country Roads" cover.

On my return to Denver, I retrieve my luggage at the Kimpton Born and catch a cab to Cherry Creek, a neighborhood better known for its suburban-style shopping malls and country club than trendy bars and chic hotels. But, like the rest of Denver, that's changing. See: Halcyon, my digs for the night, where I find a coffee-bar check-in, a gear garage, and a rooftop pool. After a spin of Stevie Wonder's Songs in the Key of Life on the player in my room, I'm ready for dinner.

The rooftop of Halcyon

I take a car to the Uptown neighborhood, a residential district north of the capitol building, for dinner at Beast + Bottle. The rustic American menu—buttery lamb from Loveland's Ewe Bet Ranch served with root vegetables and squash agnolotti; bow-tie pasta in a creamy hazelnut sauce—offers plenty of quirky twists. My Karma Chameleon cocktail arrives at the table a clear glass of rum, cachaça, and butterfly pea flower; when the server pours in a small carafe of lime acid, it turns a Pantone-approved ultraviolet before my eyes.

Colorado lamb with root vegetables and squash at Beast + Bottle

The night is still young, and I have a reservation at B&GC, one of the city's most secretive speakeasies. (When I type the name into Google Maps, nothing appears.) I get a text with the location and, going against everything my mom taught me about personal safety, walk down a dark alley next to Halcyon to a cinderblock building marked “Deliveries." Next to a door labeled “Stair Three," there's a small sign with an Illuminati-like triangular symbol and, beneath that, a small golden doorbell. I buzz, and a woman with a headset appears and leads me down to the basement, opening a door to reveal a glowing Art Deco bar. Seductive lighting frames the faces of patrons seated on low-slung red leather banquettes; it feels like the kind of place Don Draper would bring a mistress.

The Art Deco B&GC bar at Halcyon

I decide on a Barcelona Wildwood (cachaça, Midori, Nardini Mandorla, lime, egg white, rosewater, and cucumber) but soon realize I've made a mistake choosing from the menu. The woman next to me asks for something gin-based with lavender bitters, and the bartender hands her a notebook; she gets to name the drink (after anything except herself), and it will be recorded in the book for the next time she comes. She settles on “Chelsea Clinton" (her name is Chelsea). As the man next to me flips through the book searching for his cocktail, I know I have to come back. Not just to this bar, but to this magnetic “young" city, still finding itself out here beneath the mountains and the stars, already a mile above the rest.

Search flights

United cargo connects products to people all over the world this holiday season

By The Hub team, November 23, 2020

Critical medical shipments – Check.

High-tech electronics – Check.

2.7 million pounds of lobster? Check.


While this year's holiday gatherings will look a little different, millions of people around the world will still carry on the tradition of celebrating the holidays with a meal.

As the appetite for different types of food from all over the world increases, so does the need for safe and reliable transport. Fish caught in the United Kingdom can depart at breakfast and arrive in Washington D.C. in time for dinner. Thanks to United Cargo's expansive network, we are longer constrained by global distance or the seasonality of a product,

United Cargo plays a big role in transporting shipments with a limited shelf life around the world. Packed in between the latest electronics from Asia and the hottest fashion items from Europe, our aircraft carry a variety of perishable shipments like flowers, fruit, meat and vegetables, where speed and careful handling keeps them fresh. Whether it's cherries from Washington State or vegetables from Peru, our temperature-controlled shipping processes and vast global network helps move these commodities all over the world.

While the holidays are an exceptionally busy time of year for shipping perishable items, United Cargo transports these critical goods for people all over the world year-round. Earlier this year, United Cargo moved nearly 190,000 pounds of fresh produce to Guam for the U.S. Department of Agriculture's Coronavirus Farm Assistance Program to support communities impacted by COVID-19. Additionally, with the holiday season here, we anticipate the cargo holds of our aircraft to be full of grocery store replenishments, including staples like turkey and ham, hitting shelves across the globe.

We take pride in our role to make sure perishables and produce arrive on time and at the peak of freshness. These products sustain, feed and nurture the world, and consumers around the globe depend on them every single day.

Since March 19, United has operated nearly 8,000 cargo-only flights, moving over 272 million pounds of cargo on those flights alone. United Cargo is proud of the role we play maintaining the global food supply chain and helping people access commodities from all over the globe.

Bon appetit!

Happy Veterans Day

By The Hub team, November 11, 2020

With thousands of veteran and reservist employees at United, we are incredibly grateful for their dedication, courage and bravery. Not only do they serve our country, they also bring a standard of excellence and professionalism to work on a daily basis.

We are thrilled to celebrate and thank our veteran and reservist employees this Veterans Day. We asked a few of them to share stories from their experiences while enlisted. Read a few of them below!

Larry Ferrarini, ORD Lead Ramp Service

youtu.be

Tiffini Wilson, ORD Customer Service Representative

Tiffini served in the U.S. Navy Reserves from 1999 to 2013. She came from a military family and always knew she wanted to serve. In her experience, the Navy has a real sense of brotherhood and sisterhood. She feels proud that she is able to serve her country and other people get to stay home and feel safe.

Tiffini has worked at United for 24 years and feels grateful that her supervisors have always been supportive of her military service and flexible when she was deployed. She even received care packages from colleagues when she was serving in the Middle East. She has learned that being a leader is about listening, in the military and at United. She applies that mentality to when she is working with customers, as well. She says, "sometimes people are having a bad day and need to vent and be acknowledged."

Thank you for your service, Tiffini!

Terry Blake, DCA First Officer B767/B757

Terry joined the U.S. Air Force in 2014 and is currently serving. He says, "The military is a great career and I am proud that I have been given the opportunity to serve my country and the State of West Virginia." During his time in the service, he has been working aeromedical evacuation missions where he moves the critically wounded warriors from combat zones to hospitals in Europe and the U.S. He feels lucky to fly for United and work with many great people. He is proud to work alongside ALPA professional pilots and all the other employees at the company.

Thank you for your service, Terry!

Katherine McDonald, HR Partner Senior Manager

Katherine served six years in the Michigan Air National Guard and says, "For me, serving is a calling. It means serving this great nation and being ready when needed." She joined the military to belong and contribute to something bigger than herself. When she was applying for her job at United, she found information about the United4Veterans business resource group on the company website. This increased her desire to work for a company that she could bring her military experience to and be celebrated. "The inclusivity I feel at United makes me feel so valued, both as an employee and as a veteran. I am so grateful to work for a company that is committed to our military employees and customers."

Thank you for your service, Katherine!

Troy A. Engholm, DEN Ramp Service

Troy served in the U.S. Air Force from 1983 to 2013. He says, "I loved serving 30+ years in our United States Air Force because it gave me a sense of accomplishment, satisfaction and pride to know that I was serving in the best Air Force, with the best professionals, the world has ever seen."

After serving, Troy joined United in 2015 and has loved it ever since. He believes this profession allows us to connect families together and provide a multitude of experiences for our customers. They get to see the world. The most rewarding part of his job is when he sees joy on a customer's face.

Thank you for your service, Troy!

Fred "Motown" Crowell, ORD Lead Ramp Service

Motown served in the U.S. Army from 1969 to 1970. Motown grew up in Detroit and aspired to follow in his brother's footsteps by applying to a job at United. Just after he was hired, he was drafted to the Army and was on active duty in Vietnam. His unit was the first to invade Cambodia. His unit that served together still meet up every year in Washington D.C. at the Vietnam Memorial.

When he returned home, he returned to United and has been here for 53 years. Over the years, he's been able to travel with his family around the world and even take his wife back to Vietnam and show her where he was stationed.

Thank you for your service, Motown!

Garrett West, Regional Director Aircraft Maintenance ORD

Garrett served in the U.S. Marines for 7 years and 1 year in active reserves. From childhood, he had always dreamed of becoming a United States Marine. He has been grateful to serve with many different people from all types of backgrounds. And, he has many fond memories and experiences of cruising the Mediterranean when he was part of the Marine Amphibious Ready Group. He says, "Having the honor to wear the EGA (the Marine emblem that includes an Eagle, Globe and Anchor) and to represent and serve our great nation is beyond words."

Garret began his career at United as a frontline technician and has worked to a Hub leader. He says, "As we all press on and continue to work through challenges, the tenacity of our employees across the board and working alongside so many dedicated people has done nothing but instill confidence in our future."

Thank you for your service, Garrett!

Pete DeLeon, ORD Lead Customer Service Representative

Pete served in the U.S. Marines from 1977 to 1984. He grew up in a military family and had a desire to join early on. During his time in the Marines, he traveled all over the world, including to the American Embassy in Cyprus; Lima, Peru and Okinawa, Japan. He has a great sense of pride for his time in the service and feels grateful that he could give back to his country.

After the Marines, Pete joined United 33 years ago. He has held many roles in various places across the system. First, he was a load planner in Miami, then moved to New Orleans where he was the chief coordinator during Hurricane Katrina. Pete says, "I thoroughly enjoy what I do on a daily basis, working with and assisting customers. I enjoy the people I work with I look forward to coming to work on a daily basis as every day is different at the airport."

He says the Marines taught him how to be professional, treat people with respect and to make quick decisions when necessary. He always goes the extra mile for customers and colleagues.

Thank you for your service, Pete!

Steve Driver, ORD Customer Service Representative

Steve served in the U.S. Army for 20 years from 1976 to 1996. He says, "It was my honor to serve my country. I was very proud to be a part of the U.S. Army and protecting my country. The camaraderie was amazing. The way my unit worked together to complete missions was not like anything I've ever been a part of before. Wearing the uniform gave all of use a sense of pride." He has worked with United for over 23 years and he describes his time as very rewarding. He enjoys working with his coworkers and learning about the industry every day.

Thank you for your service, Steve!

Jim Herrera, ORD Lead Customer Service Representative

Jim Herrera served in the U.S. Marines Reserve from 1976 to 1985. Though he served after the Vietnam war, he saw the impact of that on his fellow veterans. Over time, he has seen a great shift in positive support for veterans and he is very grateful for that. He has been with Untied for over 42 years. He is grateful for the stability his career at United provides for him to do what he loves and raise his family.

Thank you for your service, Jim!

Session Martin, ORD Lead Customer Service Representative

Session served in the U.S. Army for 3 years and 9 months. He says that his time in the service means everything to him. He is proud to have been part of the team and did his duty to preserve our lifestyle in America. "I feel like I owned that to my country. If I had to do it again, I absolutely would," says Session. Even after 51 years at United, Session still says he is having a good time, he enjoys coming to work every day. His favorite part is connecting with the customers and networking with people.

Thank you for your service, Session!

Troy VanderWeyden, DCA First Officer B777

Troy has been flying the Air National Guard for the past 10 years. His missions include aeromedical evacuations, strategic delivery of troops and cargo across the globe, as well as humanitarian aid flights. Five years ago, his lifelong dream was fulfilled when he was hired by United. A special family connection is that his father is also a United pilot, Captain Alan VanderWeyden.

Troy shares, "United is extremely accommodating and appreciative of my and everyone's military obligations and offers endless support. The DCA Flight Operations has a strong relationship with the West Virginia Air National Guard and reflects highly on the Flight Operations folks and our personnel in the unit."

Thank you for your service, Troy!

Scott Kirby, CEO

'No excuses.' Fellow U.S. Air Force Academy grads are familiar with a lesson in leadership that I still apply in my work today.

This simple saying teaches freshmen cadets to take responsibility in solving problems, no matter whose fault it is. At @United I see this mantra in action every single day. Not one United team member caused this current crisis, but we are all 100% focused on solving the impact it has had on our company. Veterans Day is the perfect reminder that the thousands of veterans at our company — including the colleagues in these photos — are part of that charge. It's an honor to have so many veterans in our ranks.

Making our app more accessible for people with disabilities

By The Hub team, October 28, 2020

We're proud to launch a redesigned version of our United app to make it easier for customers with visual disabilities to manage all aspects of day-of travel, including check-in, viewing reservation details and flight status, bag tracking and more.

This latest version of our app is now available to both Android and iOS users, and it offers increased color contrast and more space between graphics. Furthermore, we have reorganized how information is displayed and announced to better integrate with screen reader technologies like VoiceOver and TalkBack, which are built into most handheld devices. By restructuring the way the information is organized on the app, screen readers are better able to convert text to audio in the proper, logical sequence, allowing customers to better understand and navigate the app.

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