Three Perfect Days: London - United Hub
Hemispheres

Three Perfect Days: London

By The Hub team, April 02, 2018

Story by Chris Wright | Photography by Tom Parker | Hemispheres, April 2018

Every city has its intriguing juxtapositions—the trendy cocktail bar overlooking the crumbling palace, the high-end fashion boutique next to the hardware store—and every city works to find a suitable blend of these things. London, however, is a little bit different. There has always been a mix-and-match quality to this place, which is not so much a city as a patchwork of villages. While Londoners do value their traditions and institutions, they are also restless, preoccupied with novelty and change. As a result, the city is constantly sticking new bits onto the old, very often without any discernible logic, creating a jumble of styles and sensibilities that can leave visitors feeling utterly confused. How do you make sense of the chaos? You don't. Rather, you adopt the organizing principle of the city as a whole: Get out there, give it a go, see what happens.

Day 1

Skipping and sipping around stylish Soho

The odd thing about waking up at the Ham Yard Hotel is that your room tends to be more dreamlike than your dreams.Tucked away in a courtyard in Soho, central London, the property is one of the latest projects from exuberant British designer Kit Kemp, and she has gone full-on March Hare with this one: life-size crocodile sculptures applied to an expanse of butterfly-print wallpaper; a 20-foot spiral of cascading oranges in the basement bar. The arrival of the Ham Yard, in turn, speaks to the ongoing transformation of this neighborhood, which used to be a place of burlesque shows and boho boozers, and which today, it seems, cannot go a week without someone opening a hot new shop, restaurant, or drinking establishment.

The Bar at the Ham Yard HotelThe Bar at the Ham Yard Hotel

I have plans to explore the neighborhood later, but first I want to take a look at an even more surreal example of interior design. So, after a hasty breakfast—chili beans on granary toast, served with chorizo and Greek yogurt, eaten below a cluster of mismatched light fixtures—I head off toward Holborn, home to Sir John Soane's Museum.

Soane, a distinguished 19th-century architect, had a hoarding problem. Luckily, he tended to hoard things like statues and paintings rather than receipts. Today, his former home is packed to the rafters with so many marvelous antiquities it makes your head spin. I particularly enjoy the candlelit crypt, which has an ancient sarcophagus and a set of rusty manacles on the wall—although the Canaletto upstairs isn't bad either.

From here, I head south, past the Gothic Royal Courts of Justice, to Temple Church, built in the 12th century by the Knights Templar. Inside are effigies of these knights, many bearing the scars of a World War II bombing, which also scattered the bones buried below. (When I ask an attendant where I can find the remains of über-knight William Marshal, he replies, pointing: “There, there, and there.")

My next stop is Piccadilly Circus and the nearby Dover Street Market, a multi-story emporium selling high-concept clothing via art-installation floor displays. It's a must-visit for anyone interested in being the least fashionable person within a 200-yard radius. The shop is also within sashaying distance of the place I'm having lunch: Ikoyi, a new West African–inspired eatery that's been getting rave reviews.

After the visual excess of Dover Street, the interior of Ikoyi seems almost stark. The food, though, is sensational, not to mention eye-wateringly spicy. To start, I have dambu nama (dried beef floss) and whipped bone-marrow tarts, followed by succulent grilled octopus with ndolé (stewed greens with nuts). Now and then, the chef pops up to explain to a diner what banga is, or moin moin, which gives the meal a theatrical feel.

"The French House has two rules: Beer comes in half-pints, and no being boring."

From here it's on to The French House, a storied pub in the heart of Soho. You could fill a book with the notable people who have drunk here: Brendan Behan, Francis Bacon, Lucian Freud, Salvador Dalí. Charles de Gaulle is said to have written his wartime rallying cry on the premises, while Dylan Thomas reportedly mislaid his manuscript for Under Milk Wood here in 1953. One of the regulars now is Russell Norman, a restaurateur, author, and TV personality who has been called “The King of Soho."

“The French House is probably the last remaining drinking hole that connects directly with the heyday of Soho," he says. “It's eccentric, it's authentic, and I love it."

The entrance to Warren Mews, in FitzroviaThe entrance to Warren Mews, in Fitzrovia

There are a couple of rules here: They sell beer only by the half-pint, and patrons are not allowed to be boring (said to be “a bannable offense"). So it's with some trepidation that I strike up conversation with Lesley Lewis, the pub's garrulous landlady, who is sitting at the bar with a white wine.

Lewis took over the French House in 1989—one of only three owners in a hundred years—and did not set about trying to jazz things up. “We've tried to keep the essence," she says, taking a sip of wine. “Everything is changing so fast around here. There's not many old-school places left." Another sip. “But I still believe in Soho." Sip. “You have to be positive about what is rising out of the ruins."

Things liven up when the anecdotes start, the best of which belongs to Lewis: “There was a guy named Billy, who owned a [burlesque] club. One day, the council told him he had to black out the windows, so he's standing on the street outside with a tin of paint when Francis Bacon comes by and offers to help. That was Billy's only claim to fame. He'd go around telling people, 'I have an original Francis Bacon.'"

"There aren't many old-school places left. You have to be positive about what is rising out of the ruins."

Leaving The French House, I follow Norman up Compton Street—“The main river running through Soho"—for a caffeine boost at Bar Termini. A stylish coffee shop/cocktail bar located in a former strip club, Termini is owned by one of Britain's most famous mixologists, Tony Conigliaro, a lapsed artist who describes his job as “painting with flavor." He's certainly adventurous—one of his cocktails is infused with clay, flint, and lichen to evoke the taste of the earth. A more recent creation is a drink he calls Snow. “The premise is, wouldn't it be amazing if we could recreate the experience of catching a snowflake on your tongue?" he says. “That took two years to work out."

I'm catching a show later, so, after a bit of people-watching and boutique-browsing, I head for an early dinner at Kettner's Townhouse, which was founded in the 19th century by a man who was rumored to be a former chef to Napoleon III and has entertained the likes of Oscar Wilde, Agatha Christie, and Robert De Niro. This year, it was refurbished and reopened as a hotel and restaurant by the people behind the achingly fashionable Soho House members club. The restaurant has more or less kept the feel of the original: a tinkling piano near the entrance, thin candles on the tables. I order rillettes of rabbit with pickled radishes, followed by a vol-au-vent of kidneys, sweetbreads, black truffles, and baby carrots. It's a fine meal, but the real star here is the place's see-and-be-seen energy. Speaking of which…

Neal's Yard, a colorful bohemian alley in Covent GardenNeal's Yard, a colorful bohemian alley in Covent Garden

A quick hop west takes me to the Apollo Theatre, which is running the hit musical Everybody's Talking About Jamie, a coming-of-age story about a schoolboy who longs to become a drag queen—basically, Billy Elliot in heels. It's a charming, lively production that has people grinning and bobbing in their seats.

I end the night at the Rosewood London's jazz bar, Scarfes, named for satirical cartoonist Gerald Scarfe, whose creations decorate the walls. While there's a clubby refinement to the place—high ceilings, low lighting, antique books—the atmosphere is far from stuffy. I take an armchair in a shadowy corner and attempt to read the menu. The cocktails are named after celebrities the bar's namesake has lampooned; I summon the waiter, point at a sketch of Alfred Hitchcock, and say I'll have one of those. The drink, a tequila-based concoction called A Bird in the Hand (get it?), comes topped with a bird's nest. It looks cozy.

An hour or so later, I'm in my room at the Ham Yard, gazing at the tailor's dummy standing near the gray-green striped wall, the forest-scene fabric on the headboard, the small monkey riding a unicycle across the carpet. In fairness, that final touch may have happened after I fell asleep.

Day 2

Perusing the posh shops and restaurants of Chelsea and Notting Hill

Certainly, there was nothing like Chel-Ski back then. Situated in a former warehouse for the Christopher Wray interiors store, this indoor ski center was opened a few years ago by Wray's son, Ben. So it is I find myself, before breakfast, slaloming on a huge lubricated treadmill. The velocity and gradient are adjusted according to the ability of the skier. For me, the instructor keeps the dial on "Nervous Baby," but I still emit a succession of noises that call to mind Johnny Rotten's debut gig at the Roebuck pub, circa 1975.

Brunch is a more sedate affair, in a plant-filled atrium in the popular Ivy Chelsea Garden, where I have a juicy rib eye, seated across from the impeccable Olivia Newman-Young, who has agreed to show me around the neighborhood. A makeup artist and onetime cast member of the reality show Made in Chelsea, Newman-Young has a pedigree such that even the chillingly exclusive nightclub Raffles doesn't faze her. "It's meant to be members-only," she says, barely looking up from her tuna carpaccio, "but you can get in if you're the right kind of person."

"As well as being a playground for punks and princesses, the Kings Road has long served as a catwalk for local kooks."

With this, she leads me along the Kings Road, pointing out stuff she likes along the way—The Kooples for fashion, the Bluebird (“obviously") for food. She's been going out here since her teens and recalls many a fun night at places like Jak's Bar, “where all the posh kids go to let loose." As well as being a playground for punks and princesses, the Kings Road has long served as a catwalk for local kooks. “I love the Chelsea grandmas, wearing the clothes of a 20-year-old and looking fabulous," Newman-Young says. “You don't get that in Shoreditch."

An antiques shop on Portobello RoadAn antiques shop on Portobello Road

I leave Newman-Young at Sloane Square and head into the Saatchi Gallery, which is housed in a grand 19th-century building and puts on exhibitions that skew heavily toward the inscrutable. The first thing I see upon entering is a huge canvas by Los Angeles–based English painter Danny Fox, a naïve depiction of two seated women titled Planned Parenthood Waiting Room. It has a touch of Gauguin to it, but also a touch of off-kilter dilettante. Very Saatchi.

Wandering toward Kensington, I come across The Map House, a treasure trove that has counted Winston Churchill and Ernest Shackleton among its customers. One wall contains a 19th-century “Poverty Map of London" with a color-coded index ranging from yellow (“wealthy") to black (“vicious, semi-criminal"). Nearby is a 17th-century map of the world—which, the dignified store clerk informs me, is valued at £950,000. I ask how long it has been hanging there, and he gives me a thin smile: “A while."

If it's an impulse buy you're after, you may be better off at the nearby Conran Shop, a colorful lifestyle showroom established by one of Britain's most influential designers, Sir Terence Conran. The store is located in the Michelin House, a tiled-and-domed Art Nouveau masterpiece that was built as the tire company's British headquarters in 1911.

In the same building is another celebrated Conran enterprise, Bibendum. Opened three decades ago and recently relaunched with French master Claude Bosi at the helm, the restaurant has already earned two Michelin stars. However, I opt to eat downstairs, in the building's old forecourt, at the Bibendum Oyster Bar, a less formal space with intricate tilework and a menu that makes you eat like a whale (I get a seafood platter over-flowing with fresh crab, oysters, shrimp, and cockles).

Next, I head to the new Harry's Dolce Vita, which looks like a bar from a 1930s railway station and has a staff that greets you like a long-lost friend. As I scan the menu, a white-coated bartender suggests I try an Infinite Negroni, explaining that the ingredients are determined by rolling three dice—one for the type of gin, one for the vermouth, and one for the aperitivo. “It is a gamble," the bartender says, deadpan. I roll the dice (Occitan London Dry, Bordiga, Aperol), raise my glass to a photo of Sophia Loren, and take a sip. We have a winner!

The Design MuseumThe Design Museum

A quick cab ride takes me to the Design Museum, which opened its new Kensington home to great fanfare in 2016. The museum pays homage to high design (there's a Ferrari exhibition on when I visit), but the real joy is in the everyday objects—telephones and turntables, computers and cameras—that have become redundant in terms of function but have been saved from the trash heap thanks to their being easy on the eye.

Next, I cut through Holland Park, whose narrow pathways crisscross thick woodland, creating the illusion that you're in the countryside—until you come across the refined Japanese garden, or the remnants of a Jacobean mansion, or one of the many peacocks roaming around. Emerging from the park's northern end, I head up toward Notting Hill, stopping to ogle a gorgeous aqua-marine overcoat at Paul Smith Westbourne House, then hit Portobello Road, which on the weekends is a carnival of musicians, antiques stalls, and street food vendors, and is also home to scores of trendy shops, restaurants, and bars.

"Portobello Road on the weekends is a carnival of musicians, antiques stalls, and street food vendors."

For a pre-prandial drink, I've opted for Trailer Happiness, a quirky basement tiki joint that's become a local institution. I sit at the bar and order a Hell in the Pacific, a sweet and alarmingly potent rum drink that, the bartender tells me, will pick me up. “Or knock you down," says the Irish guy next to me.

Dinner is at 108 Garage, a refurbished auto shop with industrial-chic decor that's offset by a large portrait of Henry the Pious. Chef Chris Denney, a onetime art student and pot washer, opened this spot along with his colorful business partner, Luca Longobardi, in 2016, with little money and almost no advance publicity. Yet, within a few months, 108 Garage had emerged as one of London's hottest eateries (it claimed Tatler's Restaurant of the Year prize for 2018) and Denney as one of its hottest chefs.

Tonight, Denney works the kitchen as if playing an extended game of whack-a-mole. I sit at the counter, trying to keep up with the hail of dishes placed before me: hogget loin with a lamb-tongue lollipop; crispy pig head with wild watercress; octopus with black garlic, kohlrabi, and harissa. It's a bold, creative meal, but Denney is not one of those chefs who see themselves as the star of the show. “I know it sounds corny, but it's the farmer who does all the work," he says. “We just send the produce on its merry way the best we can."

Bivalves at the Bibendum Oyster BarBivalves at the Bibendum Oyster Bar

Flagging, I head out for Mayfair and The Connaught, one of the loveliest hotels in London, where I'm met in my lavish suite by James, the butler. I tell him I'd like to check out the famous Connaught Bar before turning in, and he offers to show me the way. I decline but tell him I might need someone to guide me back to my room afterward, a weak gag that elicits a big laugh. Now that's what I call service.

I start the day in Chelsea, at the western end of the Kings Road, contemplating a morning on the slopes. Forty-odd years ago, not far from where I'm standing now, a rabble of proto-punks started milling around a tiny boutique run by a designer named Vivienne Westwood. The World's End shop is still there, its storefront clock spinning backward, but little else remains to remind us that the swanky Kings Road was the birthplace of the Sex Pistols.

Day 3

Getting hip in East London

Today's adventure starts in Shoreditch, an East London industrial area that most people used to avoid but which now boasts the densest concentration of street art and flamboyant facial hair in the city. I exit the Old Street Tube station amid a stream of coffee-clutching humanity—employees, for the most part, of the many tech firms that have set up shop around what is now called Silicon Roundabout.

For breakfast, I pop into Passo, a new venture from the Goodlife Projects, the outfit behind London crowd-pleasers like Love Brunch, Foley's, and Rum Kitchen (a reputed favorite of Prince Harry). Billed as “contemporary LA-inspired Italian," it's a bright, airy restaurant with huge wicker lampshades and soft reggae on the sound system. I order Passo's spin on the Full English: poached eggs, Italian sausage, pancetta, tomato, mushroom, baked borlotti beans. It's a hugely fulfilling meal, but it's going to play havoc with my skinny jeans.

"East London boasts the densest concentration of flamboyant facial hair in the city."

There's time for a coffee at the nearby Strongroom Bar & Kitchen, which is now in its 20th year and has an interior adorned with original works by Jamie Reid, the artist who designed the cover for Never Mind the Bollocks, Here's the Sex Pistols.

Recharged, I keep on toward Brick Lane, which is known for having some of the best curry houses and bagel shops in town, along with a bunch of very cool galleries and shops. The centerpiece is the Old Truman Brewery, a complex of restaurants, bars, and indie retailers, including the Vintage Market, a subterranean warren of multicolored boots, psychedelic shirts, leopard-print skirts, sloganeering T-shirts, and floppy felt hats.

I could spend all day down there, but I have lunch booked at Red Rooster, so I unwind the feather boa from my neck and point myself back in the direction of Shoreditch. An offshoot of Marcus Samuelsson's beloved Harlem soul-food eatery, Red Rooster is located in The Curtain, a hip new hotel with street-style art on the walls, a heated pool on the roof, and a dogsitting service for jet-setting pups.

Marcus Samuelsson's Red RoosterMarcus Samuelsson's Red Rooster

The restaurant's interior is an artful clutter of mismatched furniture and playful signage presided over by an unflaggingly cheerful wait staff. I order the B.E.C. Biscuit to start (with pork belly, egg, and parmesan), followed by the Fried Yard Bird, crisped to perfection and served with yams, hot honey, collards, and green beans. After a meal like that, a man should really undo his trouser button and go sit on a porch. But I'm going to go get my hair cut in a pub.

The Gunmakers, in nearby Clerkenwell, has a lot going for it: great beer, delicious food. It also has a tiny hairdressing studio in the attic. Sipping a Banana Boulevardier (bourbon and banana liqueur), I ask the owner, Tim, to give me something a little different—buzzed at the sides, shaggy on top—after which the talk turns to the collision of barbering and booze, and whether this is a good idea. “If someone comes in a little drunk and asks me to do something dramatic," he says, “I might suggest they come back another time." That said, he gives me the 'do I asked for, and everyone's happy.

From here I stroll over to Farringdon, another area that has seen a slew of hip openings in recent years. I pop into Fergus Henderson's nose-to-tail eatery, St. John, near the historic Smithfield meat market, for a cup of tea with Max Fraser, a consultant for the London Design Festival and author of several books on the subject. A local, he has offered to show me around the area.

The sundial in Covent Garden's Seven DialsThe sundial in Covent Garden's Seven Dials

“London has so many layers," he says, nodding at the restaurant window. “Just outside here they used to march the cattle into Smithfield, then sold them upstairs. This restaurant is built under a smokehouse. The city moves on." So do we: to The Charterhouse, a complex of buildings dating back to the 14th century. “Charterhouse is built on a plague pit," Fraser says, pointing at a patch of grass. “Now there's a Crossrail station being built here. Imagine what they found!"

From The Charterhouse, we walk past the Fox & Anchor pub, where the doors open at 7 a.m. on weekdays to accommodate the Smithfield porters who have been drinking here for generations, then make our way to St Bartholomew the Great, which was founded in 1123 and today stands as one of the finest Norman churches in England. Inside, amid the pitted pillars and Romanesque arches, is a fresh, eye-catching addition: a gilded statue of a man holding a scalpel and a pair of scissors, with his skin draped over his right shoulder. This is Damien Hirst's Saint Bartholomew, Exquisite Pain, on loan from the shark-pickling artist.

One of the city's enduring red phone boothsOne of the city's enduring red phone booths

I say goodbye to Fraser and head off to the recently opened Smoking Goat, a “Nu-Thai" eatery that serves small dishes inspired by Bangkok's late-night canteens. The stripped-down dining area is jammed with a chatty after-work crowd, which makes life complicated for the servers, who bustle back and forth with plastic plates of “drinking food"—chicken hearts, Cornish octopus, beef sausage, chili fish sauce chicken wings, crispy mackerel, steamed oysters. Eating this food feels like an adventure, and not only because there's so much of it—apparently, Bangkok's after-hours diners like their snacks with a zing.

I have a comfortable bed waiting for me at The Curtain, but all that drinking food has left me wanting a nightcap. The best place to get one, I decide, is the stylish basement bar Happiness Forgets (motto: Great Cocktails, No Wallies). I plant myself on a stool and order a Two Doors Down. I don't recall what went into the drink, but I do remember that I enjoyed it, and that I was happy, and that I stayed that way long after the night had come to an end.

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Looking back at a landmark year with Special Olympics

By Ryan Wilks, October 19, 2020

Earlier this summer, we shone a light on our flagship partnership with Special Olympics and our commitment to the Inclusion Revolution. In that same story, we introduced you to our four Special Olympics Service Ambassadors, Daniel, Kyle, Lauren and Zinyra (Z), who, this month, celebrate one year working at Chicago O'Hare International Airport as part of the United family.

This groundbreaking, inclusive employment program took off as a part of our ongoing partnership with Special Olympics, a community relationship that employees across the company hold close to heart. The original 'UA4' (as they call themselves) have become an integral part of the United team serving customers at O'Hare Airport. Even from behind their masks, their wide smiles and effervescent spirit exude and bring life to the service culture of excellence we strive towards every day.

"The UA4 are more than just customer service ambassadors. They are shining examples of how inclusion, accessibility and equity can have monumental impacts on the culture and service of a business and community," said Customer Service Managing Director Jonna McGrath. "They have forever changed who we are as a company. While they often talk about how United and this opportunity has changed their lives, they have changed ours in more ways than we can count."

In the two years of partnership with Special Olympics, United employees have volunteered over 10,500 hours of service at events around the world and donated over $1.2 million worth of travel to the organization.

"This inclusive employment program is what community partnerships, like ours with Special Olympics, are all about: collaborating to identify areas where the needs of the community intersect with the cultural and business opportunity, then creating the infrastructure and programming to bring the two together," said Global Community Engagement Managing Director Suzi Cabo. "Through this program, our goal is to show other companies that when you put a committed effort and focus towards inclusion and breaking down barriers, you transform lives. I challenge other business around the world to follow our lead in joining the Inclusion Revolution."

Check out the video below to hear from our Special Olympics Service Ambassadors firsthand.

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Spotlighting our own during Hispanic Heritage Month

By The Hub team, October 13, 2020

We celebrate Hispanic Heritage Month from September 15 th through October 15th and take the time to recognize the important contributions of our colleagues of Hispanic descent in the United family.

This year, we hosted virtual events organized by our multicultural business resource group UNITE to celebrate Hispanic Heritage Month, covering topics ranging from immigration reform to Hispanic leadership. We're also taking a moment to highlight Latinx employees nominated by their peers for their contributions both at and outside of work.

These nominees have demonstrated leadership in their position and through their character. Take a moment to read their own words about how their background and heritage plays a role in the way they interact with customers, in how they support their colleagues and why it brings valuable perspective to their work.

Vania Wit – VP & Deputy Counsel

Photo of Vania Wit, VP & Deputy Counsel for United Airlines

"I am the Vice President and Deputy General Counsel in the legal department. I am an attorney and have worked in the legal department for over 21 years and am currently responsible for a number of different legal areas – such as litigation, international, commercial and government contracts, labor, employment and benefits, antitrust. I have the privilege of working with a tremendous team of attorneys who are directly leading and managing these areas. One of the things I like most about my job is simply getting to know the backgrounds and personal stories that everyone has about their paths to United or their passion for the industry. Being the daughter of immigrants from South America and growing up in a family who relies heavily on air travel to connect us to our close family and friends is an integral part of my story and what drew me to this industry and this company."

Kayra Martinez – International Flight Attendant, FRA

Photo of Kayra Martinez on board an aircraft

"I love that my work as a flight attendant brings me all over the world and allows me to connect with diverse people across the globe. Because of my Spanish heritage, I've been able to use my language as a way to connect with passengers, crew members and people from every nationality. In addition, my heritage gives me a very close connection to family, creating community and using inclusion as a way to bring people together. After transferring to Europe, I was able to study German, more Spanish, Italian and Arabic. Outside of work, I'm the director and founder of a nonprofit organization that empowers refugees through art. Hundreds of children and adults fleeing war-torn countries have found healing through my art workshops. These refugees are currently displaced in Greece. Their stunning paintings are then sold in art galleries and communities around the world, raising awareness and putting income directly into the hands of refugee artists."

Adriana Carmona – Program Manager, AO Regulatory Compliance

Photo of Adriana standing in front of a plane engine

"I've been incredibly lucky to have amazing leaders during my time at United who have challenged me from day one to think outside the box, step out of my comfort zone and trusted me to own and deliver on the tasks assigned. I think this sense of ownership is largely shaped by my Latino background, which values responsibility, respect and accountability and taking full charge of what's in your control to be able to deliver accordingly."

Harry Cabrera – Assistant Manager, AO Customer Service, IAH

Photo of Harry Cabrera

"My desire to help people is what drove me to start my career in Customer Service over two decades ago. Currently I provide support to our coworkers and customers at IAH , the gateway to Latin America and the Caribbean. As a Colombian native celebrating Hispanic Heritage Month, I'm proud to see the strength that my fellow Latinos forge every day at United Airlines. Family values are a cornerstone of the Latin community; I consider my coworkers to be part of my extended family. Mentor support throughout the years gave me the opportunity to grow professionally. The desire to do better and help others succeed is part of that heritage. I collaborate with our Latin American operations and create ways to improve performance. No matter what language you speak, the passion for what you do and being approachable makes the difference in any interaction."

Juciaria Meadows – Assistant Regional Manager, Cargo Sales

Photo of Juciaria Meadows in a Cargo hold

"During my 28-year career, I've worked across the system in various frontline and leadership roles in Reservations, Customer Service and Passenger Sales in Brazil. I moved to the U.S. in 2012 to work as an Account Executive for Cargo. It did not take too long for me to learn that boxes and containers have as much a voice as a passenger sitting in our aircraft. My job is to foster relationships with shippers, freight forwarders, cosignees, etc. and build strong partnerships in fair, trustworthy and caring ways where United Cargo will be their carrier of choice. That's where my background growing up in a Latino family plays an important role in my day-to-day interactions. I've done many wonderful sales trainings provided by United and my academic background , but none of them taught me more than watching my parents running their wholesale food warehouse. Developing exceptional relationships with their customers, they always treated them with trust and respect. They were successful business people with a big heart, creative, always adding a personal touch to their business relationships and I find myself doing the same. It's a lesson that is deep in my heart."

Shanell Arevalo – Customer Service Representative, DEN

Photo of Shanell Arevalo at work

"I am Belizean and Salvadoran. At a young age my family moved to California from Belize. Although I grew up in the United States , one thing my parents taught me was to never forget the culture, values and principles I was raised on. This includes showing love, compassion, and respect to all people. We learned to put our best foot forward for any situation and always put our heart and mind into everything we do. In my position as a customer service agent, it's the difference of showing the love, compassion and respect to our passengers to show that this is not just a job but rather a passion of genuinely caring for our people. Being Latina, we are raised to always take care of our family, and the way I take care of passengers is the way I would take care of my family. If there's one way I know I can make a difference with our Spanish speaking passengers, it's being able to speak the language. The glow that comes over a passenger's face when they realize there's someone who can speak Spanish is absolutely an indescribable feeling. With that glow comes comfort and joy. The small comfort they get from knowing someone can connect with them makes all the difference in their experience."

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United Cargo responds to COVID-19 challenges, prepares for what's next

By The Hub team, September 30, 2020

Even before the COVID-19 pandemic, United Cargo has supported a variety of customers within the healthcare industry for over 10 years. Three key solutions – TempControl, LifeGuard and QuickPak – protect the integrity of vital shipments such as precision medicine, pharmaceuticals, biologics, medical equipment and vaccines. By utilizing processes like temperature monitoring, thermodynamic management, and priority boarding and handling, United Cargo gives customers the peace of mind that their shipments will be protected throughout their journey.

With the global demand for tailored pharmaceutical solutions at an all-time high, we've made investments to help ensure we provide the most reliable air cargo options for cold chain shipping. In April this year, we became the first U.S. carrier to lease temperature-controlled shipping containers manufactured by DoKaSch Temperature Solutions. We continue to partner with state-of-the-art container providers to ensure we have options that meet our customers' ever-changing needs.

"Providing safe air cargo transport for essential shipments has been a top priority since the pandemic began. While the entire air cargo industry has had its challenges, I'm proud of how United Cargo has adapted and thrived despite a significant reduction in network capacity and supply," said United Cargo President Jan Krems. "We remain committed to helping our customers make it through the pandemic, as well as to doing everything we can to be prepared for the COVID-19 vaccine distribution when the time comes."

Our entire team continues to prioritize moving critical shipments as part of our commitment to supporting the global supply chain. We've assembled a COVID readiness task team to ensure we have the right people in place and are preparing our airports as we get ready for the industry-wide effort that comes next.

In cooperation with our partners all over the world, United Cargo has helped transport nearly 145 million pounds of medical supplies to aid in the fight against COVID-19, using a combination of cargo-only flights and passenger flig­hts. To date, United Cargo has operated more than 6,300 cargo-only flights and has transported more than 213 million pounds of cargo worldwide.

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