United Presents Three Perfect Days: Tel Aviv - United Hub
Hemispheres

Three Perfect Days: Tel Aviv

By The Hub team , June 04, 2019

Story by Justin Goldman | Photography by Yadid Levy | Hemispheres June 2019

Tel Aviv means “hill of spring" in Hebrew, and perhaps no city in the world has a name that fits better. Western religion was conceived just a few miles away from here, thousands of years ago, but neither that fact nor the associated, ongoing complications have stopped this 110-year-old town from showing the blooming, hopeful, renewed energy of springtime. It's the super-cosmopolitan home of cutting-edge museums, world-renowned dance companies, and celebrity chefs. The only thing more beautiful than the beaches is the population that flocks to them and then later fills the bouncing bars and clubs. The tech industry is booming so fast the country has been nicknamed Start-Up Nation. If you think all that sounds like a mash-up of Brooklyn, Miami, and San Francisco, you're right. Many visitors come to Israel to learn about the past, but in Tel Aviv, all eyes look to the future.

Day 1: Rooftop views and rock 'n' roll grooves

City views at Blue Sky

The Statue of Meir Dizengoff and his horse on Rothschild Boulevard

I start my first visit to Tel Aviv the way everyone should: with a view of the Mediterranean Sea. I'm sitting on the deck at Manta Ray, a restaurant perched on the tiled promenade above Alma Beach, looking at the water and thinking about my family's short, fraught history with Israel. My grandparents moved here in the late 1940s, along with many other Jewish refugees in the aftermath of World War II. It may have been the homeland, but it was also hot and dusty and underdeveloped, and my grandmother, whose pre-war life had been a bit more refined, hated it. They lasted less than a year and soon settled in America (in that most refined borough of New York City, the Bronx).

As of today, I'm the first member of my family to return to the homeland. It's not particularly my homeland—I wasn't raised religious, and I try to steer clear of the politics—but I've always wondered how I would feel here. For starters: hungry. On my table is a scattering of mezes (roasted peppers with feta, mullet ceviche) and a tower of bagels, smoked salmon, pickled onions, and heirloom tomatoes. I work my way through it all, thinking, Pace yourself, Justin, while I take in the scenery. To my left rises Jaffa, the ancient clifftop port city from which Tel Aviv sprouted; to my right stretches a ribbon of sand below the skyscrapers of the modern metropolis; in front of me, waves lap upon the shore.

After breakfast, I set out into the city, passing through the narrow streets of Neve Tzedek, the first neighborhood Jews settled outside of Jaffa, in the late 19th century. These cobblestoned alleys went into decline for a time, but over the last few years glassy condos have joined the squat Mediterranean houses, making this 'hood the home of the city's most expensive real estate (“the bougie-est of the bougie," a young local tells me with an eye roll).

Chef Eyal Shani at North Abraxas

On the far side of Neve Tzedek, I hit Rothschild Boulevard, the pedestrian greenway that arcs through the heart of the city. The tree-lined path bursts with dog walkers, cyclists, moms and dads pushing strollers, teenagers lined up at gelato kiosks. As I stroll the long boulevard, I soak up the sun—and also the history. Israel celebrated the 70th anniversary of its statehood last year, commemorating the occasion with an itinerary of sites called the Independence Trail, including the Tel Aviv Founders Monument; a statue of Meir Dizengoff, the city's first mayor, atop a horse (he used to ride from his house to City Hall every morning); and Independence Hall, where David Ben-Gurion declared the establishment of the Jewish state in 1948.

OK, enough history—I'm ready to eat. Just a block south of Rothschild Boulevard, I snag a barstool at North Abraxas, a sunny spot created by celebrity chef Eyal Shani and film director Shahar Segal. The bartender brings me a hunk of fresh sourdough, with a dip of rich crème fraîche and chopped tomato and spicy green pepper. The guy seated next to me nudges a bowl of tahini in my direction. “I can literally drink it," he says. Next comes a head of baby cauliflower roasted to the point of melting and a skillet of chraime (tomato-fish stew) adorned with another slice of that bread. I have failed to pace myself.

A lifeguard tower on Frishman Beach

I need to lie down after all those carbs. To the beach! A short cab ride (pro tip: download the ridesharing app Gett) takes me to my hotel, the Carlton Tel Aviv, a fortress of luxury looming over the promenade and the sea. The front desk loans me a towel, which I take down to Gordon Beach, where every manner of ball you can think of is being bumped or tossed or kicked or paddled around by impressively tanned people. I skip over a stack of paddleboards to dip my toes in the Mediterranean, but the water's a bit chilly, so I retreat and stake out a patch of sand, where I close my eyes and bask in the rays.

As the sun begins to fade, I retire to my balcony at the Carlton, from which I watch the sky and sea turn pink. Once the colors have faded to black, I ascend to the 15th-floor rooftop and celebrity chef Meir Adoni's Blue Sky, which specializes in seafood and incredible 360-degree views. I order a grouper fillet with bouillabaisse butter, potato cream, shoksha pepper, roasted fennel, and chickpeas. “Our chef is known for mixing flavors," the server says as she pours me a cabernet from the Israeli winery Flam, “so try to get everything in each bite." I take care to heed her advice while eating the Citrus Aromas in Kyoto, a dessert of roasted rice ice cream, white foam, matcha crumble, and citrus compote that transports me, for a moment, from the Middle to the Far East.

“On the beach, every manner of ball you can think of is being bumped or tossed or kicked by impressively tanned people"

Tel Avivians are famous for partying hard, and where better to work off a few calories than at the club? I hail a cab to Beit Romano, in Florentin, a recently behipstered neighborhood on the city's south side. At first, I think the driver has brought me to the wrong place—it looks a little dodgy, with a graffitied industrial door surrounded by scruffy kids—but inside I see two stories of restaurants and bars, a radio station, and a bandstand. Soon, the smoky courtyard is full of 20-somethings bobbing their heads to the Santana-esque, afro-psychedelic band Tigris. I get my groove on, losing track of time until the musicians take their curtain call. Time for me to do the same.

One perfect day in Jerusalem

Jerusalem is about an hour from Tel Aviv by bus (and only 20 minutes from Ben Gurion Airport thanks to a high-speed train that debuted last year). Here, a cheat sheet for a day in the Holy City—a must for any visitor to Israel.
Start with a breakfast of meze dips and muesli at the Villa Brown Jerusalem, a 24-room boutique hotel that opened two years ago in a refurbished 19th-century mansion in the centrally located Russian Compound district.
A 10-minute walk from the Villa Brown takes you to the Jaffa Gate and the ancient walls of the Old City. Hire a guide (try Hemispheres favorite Tours By Locals) to help you navigate the crowds and give context for all the sacred sites—the Temple Mount, the Dome of the Rock, the Al-Aqsa Mosque, the Western Wall, the Church of the Holy Sepulchre, the City of David, the Via Dolorosa—and then stop by one of the many Palestinian merchant stalls to buy one of the beautiful rugs.
For lunch, walk back through the city center to the Machane Yehuda Market. Snag a seat at Azura for Turkish-influenced takes on homestyle dishes like kibbeh and shakshuka.
Next, take the light rail to Yad Vashem, the World Holocaust Remembrance Center, home to an exhaustively comprehensive history museum (featuring many video testimonials from survivors), as well as a National Mall–style campus dotted with public art pieces. The tragic history commemorated here is critical to understanding the modern Israeli state.
You'll need a drink after that, so head over to the Mamilla Hotel, just steps from the Old City. Taste a few local vintages at the Winery bar, which sources its roughly 120 labels exclusively from Israeli wineries, and then go up to the Rooftop restaurant for astonishing views and tasty dishes such as grouper shawarma and roasted goose breast.
For a nightcap, stop in at Gatsby, where the hostess will slide open a bookcase to reveal a Roaring '20s–style speakeasy, complete with faux-tin ceiling, bartenders in leather aprons, and a Sinatra soundtrack.

An alley in Old Jaffa

Day 2: Eat, pray, dance

Bread displays at Abouelafia

A shop at the Jaffa Flea Market

Hotel breakfasts are a big thing here, and the one at the Carlton is particularly lavish, but I skip it, because the whole city is about to become my buffet. A cab takes me along the waterfront to Jaffa, the historically Arab area that's now one of the hottest parts of Tel Aviv, where I meet Lainie Schwartz, a tour guide with Delicious Israel.

Schwartz, a bubbly 27-year-old originally from Winnipeg, starts me out at Abu Hassan, a hole-in-the-wall that's renowned for its hummus, which is eaten as a breakfast food in Israel—hot, fresh, and with a peculiar vocabulary: “We say in Hebrew that we wipe hummus," Schwartz says. “We don't say, “Do you want to go eat hummus with me?' We really say, 'Do you want to go wipe hummus?'" Following her lead, I wipe up all the impossibly creamy stuff, first using warm pita and then segments of raw onion (don't knock it till you try it).

Hummus dispatched, we stroll past The Smiling Whale, a bronze statue that commemorates Jonah's biblical joyride (which supposedly occurred just off the coast here), and through the sandstone-walled corridors of Old Jaffa. We pause at Suspended Orange Tree, a small tree growing from a hanging jug that honors Jaffa's historic orange groves, and then at the 3,000-year-old Ramses II gate (named for the Egyptian pharaoh).

Down the other side of the hill, past the Jaffa Flea Market, I try an astonishing za'atar flatbread at the neighborhood institution Abouelafia. Then, crossing into Neve Tzedek, we stop at the Dallal Bakery to try a chocolate babka—and to meet Inbal Baum, who was born in D.C. to Israeli parents, moved here 10 years ago, and founded Delicious Israel in 2011.

The Chapel bar

“My big initial goal was advocacy, trying to get journalists to write about Israel in a way that wasn't about politics," Baum tells me. “That has changed in a big way. We now have almost no problem inviting journalists, and a lot of that is because of the way Israelis eat."

I don't think I can eat any more, but then Baum suggests we get a falafel at the Carmel Market, a bustling shuk in the otherwise sleepy Yemenite Quarter. I love falafel—I eat it three times a week in New York—and this being my first trip to the Middle East, I can't say no. At the stand, Baum asks the cook, who's rapidly forming the chickpea dough into perfect spheres and tossing them into the fryer, if we can have just the falafel, but he insists we taste it properly, in pita with tahini (at least he cuts the pita into quarters). My first bite sends me reeling. Literally, I almost fall down. “I wish I had recorded that," Baum says, laughing and handing me a craft pale ale from the Beer Bazaar stand next door to bring me back to earth.

I thank Baum and Schwartz for all the deliciousness and then walk (I wish I had Dizengoff's horse) back to Old Jaffa. It takes some looking, but at the top of the hill I find Yoko Kitahara House of Treatments & Gallery, a spa hidden behind a small iron gate marked with scarcely more than a business card. I ring the bell and enter a sparse space inside a pair of 500-year-old, arch-ceilinged Ottoman homes. My appointment begins with a traditional ashiyu (Japanese footbath) and continues with a hogushi aromatherapy massage. Afterward, I have a cup of tea while seated on a tatami mat, looking out a window at the sea and chatting with the spa's eponymous owner, who says she moved to Tel Aviv “for love."

Suspended Orange Tree, in Old Jaffa

“I wanted to do a nice place in Jaffa," Kitahara says, “but I didn't want to create a Japanese 'shrine.' We want it to be a surprise, a hidden place with some Israeli culture and Japanese culture—to make harmony."

I tend to prefer cacophony to harmony, so next I peruse the flea market, which is surrounded by bustling bars and trendy boutiques. I stop at the gallery 8 in Jaffa to gawk at grotesque ceramic sculptures by Alma Moriah-Winik, and at The Cuckoo's Nest, an antiques shop/gallery/bar, to take in a heart sculpture composed of paint brushes. Just across Jerusalem Boulevard, I reach my new digs, The Drisco Hotel, a landmark boutique hidden down a narrow street at the crossroads of Jaffa, Neve Tzedek, and Florentin. Nap time!

“My first bite of falafel send me reeling. Literally, I almost fall down."

Mushrooms and tapioca at Opa

The sun has set by the time I'm done snoozing, and I'm (miraculously) ready for dinner. It seems as though every wall and garage door in Florentin bursts with graffiti, which makes the unadorned white decor at Opa, around the corner from the Levinsky Market, even more sleek and refreshing. That description also applies to the entirely vegetarian menu: sliced pears with chervil and green garlic; a prime rib–like cut of red cabbage with grapefruit foam and white balsamic dressing; a circular presentation of mushrooms and crispy tapioca that I'm not sure if I should eat or wear on my head like a crown. Who needs protein?

I finish my meal just in time to make the curtain at the Suzanne Dellal Centre for Dance and Theatre, a performing arts hub that sparked the renaissance of Neve Tzedek and is home to the famed Batsheva Dance Company. On stage tonight is The Hill, in which a trio led by choreographer Roy Assaf enacts a visceral portrayal of the experiences of veterans—a particularly relevant topic in a country that has compulsory military service and has been through numerous conflicts with its neighbors. The depiction of PTSD, in which one of the dancers repeatedly hits himself in the head while one of the others tries to restrain him, is breathtaking.

Spices at the Carmel Market

After the show I stop by the center's chic new restaurant, Cordero, to have a glass of Burgundy with Claudio Kogon, the deputy director of the center. “We are only 8 million people, but the amount of culture per capita is huge," says Kogon, who was born in Buenos Aires but moved to Israel 32 years ago, at the age of 22, to live on a kibbutz. “Tel Aviv is very vibrant. In every corner, something is going on. And in dance, we are a superpower."

Next, I seek out another corner where something is definitely going on. The Chapel, at The Jaffa hotel, is the most beautiful bar I've ever seen—and the most appropriately named, as it's inside a 140-year-old hall of worship with 40-foot-high arched ceilings. I order a smoked, shaken mezcal Negroni and lean back in my seat to fully take in that soaring ceiling. The soundtrack in here may be techno, but somehow all I can hear is Leonard Cohen's “Hallelujah."

Day 3: Bauhaus Beach Babylon

An art installation on the Bauhaus exterior of the Center Chic Hotel

Bauhaus Center Tel Aviv guide Alisa Veksler

I'm standing in the city center, a block east of Dizengoff Street, amid a group of tourists staring up at a curvilinear house. Tel Aviv is home to about 4,000 International Style buildings, designed in large part by architects who fled the Nazis in the 1930s—a period when the population here, not coincidentally, boomed—and it's now a UNESCO World Heritage Site known as the White City. As we look at one of these houses, Alisa Veksler, a tour guide from the Bauhaus Center Tel Aviv, explains to us the particularities of the Tel Avivian style, which occasionally strays from the Bauhaus ethos that function must dictate form.

“A round facade gives it the association of a ship," Veksler says of the house in front of us. “This was a desert, and when these immigrants came from Eastern and Central Europe in the '30s and built their houses, they put a ship in the middle of the desert."

The artsy interior of Kuli Alma

We continue on for a few blocks, with Veksler explaining the reasons for various architectural details—slit balconies to offer relief from heat, roof gardens to encourage social interaction—finishing at the recently restored Dizengoff Square.

“In 1934, they did a competition for the design of this area," she tells us, “and the winner was a young woman named Genia Averbuch. She was only 25—wow!—and she designed a big circle with a garden and a fountain in the middle, surrounded by Bauhaus buildings with the same unified facade. It instantly became the coolest spot in Tel Aviv. This is a huge milestone in the culture of Tel Aviv. Once Dizengoff Circle was built, we were not immigrants from different countries anymore—we were suddenly people of our own city."

The group gives Veksler a round of applause, and after picking up a White City tote bag at the center, I walk a couple of blocks east to Hakosem, a falafel joint that takes its name from the Hebrew word for magician. It's just after noon, and a long line stretches across the patio and out to the sidewalk. I'm line-averse, but y'all know how I feel about falafel, and soon a tattooed Israeli line cook—“I have eight!" he proudly says when he sees the ink on my arms—is stuffing a pita with falafel, hummus, chili sauce, sauerkraut, pickles, and eggplant. When I take a bite, I have to admit, it really is magic. Also: My life is ruined. I'm never going to be able to eat falafel in New York again.

“When immigrants came from Europe and built their houses, they put a ship in the desert."

After breaking free of Hakosem's spell, I move on to take in another architectural marvel, the nearby Tel Aviv Museum of Art, which has a geometric exterior that looks a bit like a broken Rubik's Cube. Inside, a series of ramps carry me from gallery to gallery. The holdings in the Impressionist and post-Impressionist collection read like an art history syllabus—Picasso, Cézanne, Gauguin, van Gogh, Chagall—but I'm drawn to contemporary works such as Following You, Following Me No. 1, a breathy, haunting video piece by 37-year-old Israeli artist Yasmin Davis.

Dizengoff Square

As I wander west, back toward the beach, I happen across Rabin Square, where Prime Minister Yitzhak Rabin was assassinated by an Israeli ultranationalist in 1995, a year after winning the Nobel Peace Prize for his role in the Oslo Accords. As I watch a few kids chasing pigeons around a fountain and a Holocaust memorial, I find myself reflecting on how inextricable this nation's psyche is from existential threats past and present.

Anyway, I need to lighten things up a little bit—both emotionally and physically, given how much I've been eating this week. So, after moving my bags to the Miami-esque Brown Beach House hotel, I slap on my sneakers and hit the promenade, running north to three side-by-side beaches that illustrate the surprising diversity of Tel Aviv: one that flies rainbow flags to welcome gay beachgoers, one that's walled off for Orthodox Jewish swimmers, and one that's populated by dog owners. Few things will brighten your mood like watching a sandy dog take a shower on the beach.

The Tel Aviv Museum of Art

Running a 10K does wonders for the appetite, so after cleaning up—no, not at the dog showers—I head to Mashya, one of the city's hottest restaurants. The space, on the first floor of the Mendeli Street Hotel, features a bright green living wall and an intricately patterned black-and-white ceiling. The food is just as attractive: I order a fresh fish crudo with labneh and mint; an arugula salad with medjool dates, pineapple, and avocado; and a six-hour-braised oxtail terrine. Something about the whole experience feels celebratory, so I top things off with Israel's finest bubbly, the Yarden Blanc de Blancs.

For a nightcap, I walk to the nearby Imperial Craft Cocktail Bar, which has appeared on the World's 50 Best Bars list and slings complex drinks inspired by the city. As a hoopshead, I'm compelled to order a Red by Heart, a mix of amaro, banana syrup, and lime juice that's dedicated to the outdoor court the city's popular Hapoel Tel Aviv basketball team once called home. It's smoky, bitter, and delicious. Nothing but net!

Old Jaffa, seen from Alma Beach

As I leave the bar, I look at the Brown Beach House, right across the street. I have a 12-hour flight tomorrow … but I can't quite put myself, or this city, to bed. So I hop in a cab to Florentin, where I descend a stairwell decorated with a comic-book style mural and a giant red neon heart into Kuli Alma. I wander through the labyrinthine space, sipping a Goldstar beer and taking in the murals and prints and paintings that decorate every surface as dancers twist to thumping music. This place just feels right somehow, and I can't help but wonder what my grandmother would say about today's Tel Aviv. Something tells me that if she had experienced three days like these back in the '40s, I would have been born an Israeli.

A dog takes a shower on the beach

Where to Stay

Carlton Tel Aviv

This Brutalist building overlooking the marina was designed by Israel Prize–winning architect Yaakov Rechter and opened in 1981. A recent $12 million renovation included an update to 268 guest rooms and suites, the addition of a rooftop pool, and redesigns of Meir Adoni's two on-site restaurants. Don't miss breakfast on the beachfront deck. From $370, carlton.co.il






Brown Beach House

In a city that gives off plenty of Miami vibes, few hotels feel more South Beach—note the three live palm trees and the neon flamingo in the terrace lounge—than this 40-room boutique one short block from Jerusalem Beach. Pedal out to the promenade or into the city center on one of the free bikes available to guests. From $250, brownhotels.com







The Drisco Hotel

This 42-room-and-suite boutique property opened last year in a 150-year-old building that once housed the city's first luxury hotel. The Drisco is walking distance from the restaurant-studded neighborhoods of Jaffa, Florentin, and Neve Tzedek, but don't miss the hotel's recently reimagined Mediterranean eatery, George & John. From $360, thedrisco.com

An update from our CEO, Oscar Munoz

By Oscar Munoz, CEO, United Airlines , March 27, 2020

To our customers,

I hope this note finds you and your loved ones healthy and well.

It is safe to say these past weeks have been among some of the most tumultuous and emotional that any of us can remember in our lifetimes. The impact of the coronavirus outbreak has been felt by individuals and families, companies and communities, across the United States and around the world.

The response to this crisis has been extraordinary; as much for what it has required from our society as for what it has revealed of us as a people.

Far from causing division and discord, this crisis and the social distancing it has required, has allowed us to witness something profound and moving about ourselves: our fond and deeply felt wish to be connected with one another.

The role of connector is one we're privileged to play in the moments that matter most in your life – weddings and graduations, birthdays and business trips, events large and small – and it's that responsibility that motivates us most to get back to our regular service, as soon as possible.

That is why it is so important our government acted on a comprehensive relief act to ensure our airline – and our industry – are ready and able to serve you again when this crisis abates.

I want to relay to you, in as deeply personal a way I can, the heartfelt appreciation of my 100,000 United team members and their families for this vital public assistance to keep America and United flying for you.

This support will save jobs in our business and many others. And it allows us time to make decisions about the future of our airline to ensure that we can offer you the service you deserve and have come to expect as our customers.

While consumer demand has fallen, we have seen the need for our service and capabilities shifted. And, we've adapted to help meet those needs.

Right now, aircraft flying the United livery and insignia, flown by our aviation professionals, have been repurposed to deliver vital medical supplies and goods to some of the places that need it most. We're also using several of our idle widebody aircraft to use as dedicated charter cargo flights, at least 40 times per week, to transfer freight to and from U.S. locations as well as to key international business locations. At the same time, we are working in concert with the U.S. State Department to bring stranded Americans who are trying to return home back to their loved ones.

While much remains uncertain right now, one thing is for sure: this crisis will pass. Our nation and communities will recover and United will return to service you, our customers. When that happens, we want you to fly United with even greater pride because of the actions we took on behalf of our customers, our employees and everyone we serve.

Stay safe and be well,

Oscar Munoz
CEO

Working to bring people home – repatriation flights underway

By The Hub team , March 26, 2020

When and where possible, we are working to repatriate travelers who are stranded abroad in the wake of the COVID-19 crisis. Our teams are working closely with government officials here in the U.S. as well as in other countries where flying has been restricted to gain the necessary approvals to operate service. In regions where government actions have barred international flying, we have coordinated with the the U.S. State Department and local government officials to re-instate some flights. Additionally, we have been operating several extra flights to countries in Central America and South America as we continue to play a role in connecting people and uniting the world.

This week, we are operating 21 flights from Panama City, Quito, Lima, San Pedro Sula, Tegucigalpa and Roatan, to bring nearly 2,500 Americans home. We will continue working with government officials to operate extra flights to Houston from Quito, San Pedro Sula, Tegucigalpa and from Lima to Washington Dulles. We continue to review more opportunities for flights between the United States and other countries to bring citizens home.

Video provided by the U.S. Embassy Ecuador of Americans returning home on United.

Additionally, our Customer Solutions and Recovery team is working with customers in the following markets to rebook them on flights back to the United States as capacity allows, either on our aircraft or on one of our airline partners' planes:

  • Quito, Ecuador
  • Managua, Nicaragua
  • Roatan, Honduras
  • San Pedro Sula, Honduras
  • Amsterdam
  • Brussels
  • Munich
  • Singapore
  • Tokyo-Haneda
  • Seoul, South Korea
  • Melbourne, Australia

Map showing reinstated international flights to help bring customers home during COVID-19 crisis.

We also recently reinstated several international flights back into our schedule to support customers and essential businesses which depend on these routes. As a result, we will be the only airline to offer service between Newark/New York and London, San Francisco and Sydney, as well as Houston and São Paulo, Brazil.

Domestic and international schedule reductions

By The Hub team , March 25, 2020

While travel demand and government restrictions continue to impact our schedule, we know some people around the globe are displaced and still need to get home. While our international schedule will be reduced by about 90% in April, we will continue flying six daily operations to and from the following destinations — covering Asia, Australia, Latin America, the Middle East and Europe — in an effort to get customers where they need to be. This remains a fluid situation, but United continues to play a role in connecting people and uniting the world, especially in these challenging times. Learn more about what we're doing to keep customers and employees safe.

Flights continuing from now through May schedule:

  • New York/Newark – Frankfurt (Flights 960/961)
  • New York/Newark – London (Flights 16/17)
  • New York/Newark – Tel Aviv (Flights 90/91)
  • Houston – Sao Paulo (Flights 62/63)
  • San Francisco – Tokyo-Narita (Flights 837/838)
  • San Francisco – Sydney (Flights 863/870)

In addition to the above, we will continue to operate the following flights to help displaced customers who still need to get home. In destinations where government actions have barred us from flying, we are actively looking for ways to bring customers who have been impacted by travel restrictions back to the United States. This includes working with the U.S. State Department and the local governments to gain permission to operate service.

Atlantic

The following flights will continue through March 28 westbound:

  • New York/Newark – Amsterdam (Flights 70/71)
  • New York/Newark – Munich (Flights 30/31)
  • New York/Newark – Brussels (Flights 999/998)
  • New York/Newark – Cape Town (Flights 1122/1123)
  • Washington-Dulles – London (Flights 918/919)
  • San Francisco – Frankfurt (Flights 58/59)

The final westbound departures on all other Atlantic routes will take place on March 25.

Pacific

  • We will continue to fly San Francisco-Seoul (Flights 893/892) through March 29 and San Francisco-Tahiti (Flights 115/114) through March 28.
  • Our final eastbound departures on all other Pacific routes will take place on March 25.
  • We will maintain some Guam flights as well as a portion of our Island Hopper service.
  • Hawaii's governor issued a mandatory 14-day self-quarantine order for all travelers arriving or returning to Hawaii. Travelers must complete a Hawaii Department of Agriculture form that will be distributed on board their flight which will also include the requirements for the 14-day quarantine, as well as the penalties. You must show a government issued ID upon arrival along with your form. You can find more information on the governor's website.

Latin America/South America

  • We will continue to fly Newark/New York – Sao Paulo (Flights 149/148) through March 27 outbound.
  • The last southbound departures on most other routes will take place March 24.

Mexico

  • We will reduce our Mexico operation over the next five days. After March 24, we will maintain a small number of daytime flights to certain destinations in Mexico — more to come in the next few days.

Canada

  • We will suspend all flying to Canada effective April 1.

In destinations where government actions have barred us from flying, we are actively looking for ways to bring customers who have been impacted by travel restrictions back to the United States. This includes working with the U.S. State Department and the local governments to gain permission to operate service.

The revised international schedule will be viewable on united.com on Sunday, March 22. We will continue to update our customers with information as it's available.

If you're scheduled to travel through May 31, 2020, and would like to change your plans, there is no fee to do so, regardless of when you purchased your ticket or where you're traveling. Please visit united.com for more information, or reference our step-by-step guide on how to change your flight, cancel and rebook later.

For any customer, including residents from other countries, whose international travel is disrupted by more than six hours because of schedule changes resulting from government restrictions, they will retain a travel credit equal to the value of their ticket. That credit can be used towards any flight, to any destination, for 12 months from the time of purchase. If the customer chooses not to use the credit, they will receive a cash refund at the end of that 12-month period.We continue to aggressively manage the impact of the coronavirus (COVID-19) outbreak on our employees, our customers and our business. Due to government mandates or restrictions in place prohibiting travel, we are reducing our international schedule by 95% for April. The revised international schedule will be viewable on united.com on Sunday, March 22.

Domestic schedule

We're also making changes to our domestic schedule. While we don't plan to suspend service to any single U.S. city now — with the exception of Mammoth Lakes and Stockton, CA — we are closely monitoring demand as well as changes in state and local curfews and government restrictions across the U.S. and will adjust our schedule accordingly throughout the month.

Additionally, today we announced a further reduction in our domestic schedule — the changes will result in a 52% overall domestic reduction from a previous 42%, and our overall capacity will now be down 68% overall.

Hub city Route suspensions Remaining service
Denver Arcata/Eureka
Amarillo
Kona
Kauai Island
SFO
IAH
SFO
SFO
New York/Newark Akron/Canton
Grand Rapids
Hilton Head
Honolulu
Milwaukee
Madison
Omaha
Portland, Oregon
Providence
Seattle
Salt Lake City
Sacramento
Knoxville
Fayetteville
ORD
ORD, DEN
IAD
ORD, IAH, DEN, SFO, LAX
ORD, IAH, DEN
ORD, DEN
ORD, IAH, DEN
ORD, IAH, DEN, SFO
IAD, ORD
IAD, ORD, IAH, DEN, SFO, LAX
ORD, IAH, DEN, SFO, LAX
ORD, IAH, DEN, SFO, LAX
IAD, ORD, IAH, DEN, SFO, LAX
ORD, IAH, DEN
Washington-Dulles Grand Rapids
Portland, Oregon
Sacramento
ORD, DEN
ORD, IAH, DEN, SFO, LAX
ORD, IAH, DEN, SFO, LAX
Houston Hartford
Boise
Grand Rapids
Lexington
Ontario, California
Palm Springs
San Jose, California
Akron/Canton
Reno
IAD, ORD, DEN
ORD, DEN, SFO, LAX
ORD
ORD, DEN
IAD, ORD
DEN, SFO
DEN, SFO, LAX
DEN, SFO
DEN
Los Angeles Arcata/Eureka
Austin
Boston
Baltimore
Bozeman
Cleveland
Kona
Kauai Island
Orlando
Madison
Kahului
Redding
Reno
San Antonio
St George
SFO
EWR, IAD, ORD, IAH, DEN, SFO
EWR, IAD, ORD, IAH, DEN, SFO
ORD, IAH, DEN
DEN
EWR, IAD, ORD, IAH, DEN, SFO
SFO
SFO
EWR, IAD, ORD, IAH, DEN, SFO
ORD, DEN
DEN, SFO
SFO
DEN, SFO
EWR, IAD, ORD, IAH, DEN
DEN
Chicago Asheville
Bismarck/Mandan
Bozeman
Kearney
Panama City
Eugene
Fresno
Spokane
Hilton Head
Wilmington
Jackson
Kahului
Palm Springs
Reno
San Jose
Valparaiso
IAD
DEN
DEN
DEN
IAH
DEN, SFO, LAX
DEN, SFO, LAX
DEN, SFO
IAD
IAD
IAH
DEN, SFO
DEN, SFO, LAX
DEN, SFO
DEN
IAH
San Francisco Atlanta
Nashville
Baltimore
Bozeman
Columbus
Detroit
Fort Lauderdale
Indianapolis
Kansas City
Madison
New Orleans
Omaha
Philadelphia
Pittsburgh
Raleigh/Durham
San Antonio
St Louis
Tampa
Fayetteville
EWR, IAD, ORD, IAH, DEN
EWR, IAD, ORD, IAH, DEN
ORD, IAH, DEN
DEN
EWR, IAD, ORD, IAH, DEN
EWR, IAD, ORD, IAH, DEN
EWR, IAD, ORD, IAH, DEN
EWR, IAD, ORD, IAH, DEN
EWR, IAD, ORD, IAH, DEN
ORD, DEN
EWR, IAD, ORD, IAH, DEN
ORD, IAH, DEN
ORD, IAH, DEN
ORD, IAH, DEN
EWR, IAD, ORD, IAH, DEN
EWR, IAD, ORD, IAH, DEN
EWR, IAD, ORD, IAH, DEN
EWR, IAD, ORD, IAH, DEN
ORD, IAH, DEN
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