Tips for Traveling with Children - United Hub

Tips for traveling with children

By The Hub team, June 11, 2018

Flying with kids can be a source of anxiety for parents. In addition to all the details you have to remember for yourself, you're also responsible for tiny travelers whose schedules and comfort zones can be disrupted when they take a trip.

We welcome families with children, and we do our best to make the experience smooth and comfortable. But, as many of our employees who travel with kids can attest, a little information goes a long way. We've outlined a few of our policies on child and infant travel here.

Ticketing and seat assignments

When you're looking at United's reservation system or policies, an infant is any child under two years old. Children under two can travel on an adult's lap without a seat assignment.

You'll need to add all children to your reservation regardless of their ages, but whether or not your infant gets a ticket depends on your itinerary. If you're traveling within the U.S., Puerto Rico or the U.S. Virgin Islands, your infant will not be a ticketed passenger; for all other destinations, you'll purchase an infant fare.

As soon as your child turns two, the child must have a ticket and occupy a seat. That means if you leave for your vacation before your child turns two, but return after the child's second birthday, the child will require a ticket for the return portion of your flight.

Another reason your young child might need a seat? Only one infant is allowed to sit on each adult's lap during the flight. That means if you're the only adult traveling with two or more children under two years old, you'll need to purchase seats for all but one of the children.

For all families that want to sit together, we recommend booking in advance and either choosing a fare category that lets you select seats, or purchasing advance seat assignments if you're flying on a Basic Economy ticket.

FAA-approved child restraint systems, child safety seats, and car seats manufactured after 1985 are safe to use, and necessary if your infant is traveling in his or her own seat. Booster seats, belly belts attached to adult seat belts, and vests or harnesses that hold an infant to an adult's chest cannot be used for safety reasons.

Traveling with strollers, breast pumps and other necessities

In addition to your normal baggage allowance, you can check a stroller free of charge. Some travelers prefer to use their strollers in the airport and check them at the gate, but be sure your stroller is collapsible. Strollers can't be carried onto the aircraft — you'll be able to pick up your stroller at the aircraft door in your connecting or destination city.

Nursing mothers are welcome to breastfeed or pump on United aircraft or in our facilities. In fact, many of our airports have dedicated rooms and Mamava nursing pods. Breast pumps are also allowed in addition to your normal carry-on baggage allowance.

Staying comfortable during the flight

Changing tables are available on many of our larger aircraft. Your flight attendant will be able to direct you to the correct lavatory.

On international flights, a complimentary bassinet may be available for use in flight, when the seatbelt sign is off. You can request bassinets by calling the United Customer Contact Center, which we recommend doing early since there are a limited number available.

For more on our policies, visit https://www.united.com/ual/en/us/fly/travel/special-needs/infants.html

Entertainment for all

By The Hub team, August 04, 2020

Our Marketing Inflight Entertainment and Connectivity team and Bridge, our Business Resource Group (BRG) for people with all abilities, partnered together to test and provide feedback on our award-winning seatback inflight entertainment (IFE) system.

Aptly named "Entertainment for all," our new seatback IFE system offers the an extensive suite of accessibility features, allowing for unassisted use by people of all visual, hearing, mobility and language abilities.

"It's nice to know that I can get on a plane and pick my favorite entertainment to enjoy, just like every customer," said Accessibility Senior Analyst and Developer and Bridge Chief of Staff Ray C., who is blind.

"As a deaf employee, the closed captioning availability on board our aircraft is something I value greatly," added Information Technology Analyst Greg O. "The new IFE further cements United's visibility within the deaf community and elsewhere. It makes me proud to be an employee."

Accessibility features of the new IFE include a text-to-speech option, explore by touch, customizable text size, screen magnification, color correction and inversion modes, and alternative navigation options for those unable to swipe or use a handset. For hearing-impaired and non-English-speaking passengers, customization options provide the ability for customers to be served content and receive inflight notifications based on their preferences and settings —with closed captions, with subtitles or in the language of their choice from the 15 languages supported. Our "Entertainment for all" system won the Crystal Cabin Award in 2019, and recently, the Dr. Margaret Pfanstiehl Research and Development Award for Audio Description by the American Council of the Blind.

"This really showed the benefits of partnering with BRGs in helping us improve products and services for our customers and employees," said Inflight Entertainment and Connectivity Senior Manager Corinne S. "Even though we have been recognized with awards for our IFE accessibility features, we are not resting on our laurels but continuing to work towards improving the inflight entertainment experience for all of our customers to ensure entertainment is available for all."

Shaping an inclusive future with Special Olympics

By The Hub team, July 24, 2020

If your travels have taken you through Chicago O'Hare International Airport anytime since October 2019, you may have had a friendly, caring and jovial exchange with Daniel Smrokowski. Daniel is one of four Service Ambassadors thanks to our ongoing partnership with Special Olympics. This inaugural ambassador program aims to provide Special Olympic athletes employment opportunities within our operation, affording them a unique and meaningful career.

Since 2018, our partnership with Special Olympics has become one of United's most cherished relationships, going beyond the events we take part in and volunteer with. While the plane pull competitions, polar plunges, duck derbies and Special Olympics World Games and other events around the world are a big part of our involvement, the heart of this partnership lies with the athletes and individuals supported by Special Olympics. To advocate for their inclusion in every setting is one of our biggest honors, and we take great pride in the role we play in the organization's inclusion revolution.

Aiding in the success of Special Olympics' mission to create continuing opportunities for individuals with intellectual disabilities, throughout the two-year partnership, United has volunteered over 10,500 hours and donated over $1.2 million in travel to the organization. The impact of this partnership is felt at every level, both at Special Olympics and within our own ranks.

"The Inclusion Revolution campaign, led by our athletes, aims to end discrimination against people with intellectual disabilities. United Airlines has joined in our fight for inclusion, empowering our athletes with the skills needed to succeed and opportunities to contribute their abilities as leaders," said Special Olympics International Chairman Tim Shriver. "United Airlines believes that people with intellectual disabilities should be perceived as they really are: independent, world-class athletes, students, employees, neighbors, travelers, and leaders who contribute to make this world a better place."

Our Service Ambassador program is just one of the many ways Special Olympics has impacted not only our employees, but also our customers. "I see every day how our Service Ambassadors connect with our customers the moment they walk into the airport lobby," said Senior Customer Service Supervisor Steve Suchorabski. "They provide a warm, welcoming smile ad assist in any way they can. To see these young adults hold positions that a society once told them they couldn't is truly the most heartwarming part of my job," Steve continued.

"The opportunity to be a part of the United family means everything to me," Daniel said. "I feel so much pride showing up to work in a Special Olympics/United co-branded uniform, working among such a loving and supportive community. The relationship between these two organizations is truly helping to shape my future while letting me use my gifts of communicating and helping others. Hopefully, I can spend my entire career at United," Daniel added.

In honor of Special Olympics' Global Week of Inclusion in July, we're asking our employees, customers and partners to sign a pledge to #ChooseToInclude at jointherevolution.org/pledge.

And be sure to check out Daniel's podcast The Special Chronicles.

United works with partners to send food to USDA food bank

By The Hub team, July 23, 2020

In collaboration with food-logistics company Commodity Forwarders Inc. (CFI), United moved nearly 190,000 pounds of fresh produce to Guam for the U.S. Department of Agriculture's Coronavirus Farm Assistance Program. This new program was created to provide critical support to consumers impacted by the COVID-19 global pandemic.

A variety of fresh fruits were transported from Los Angeles (LAX) to Guam (GUM) on United's newly introduced, non-stop cargo-only flight – a route added to meet cargo demand during the COVID-19 crisis. The fresh food was repacked in 10-pound cases in Los Angeles, prepared for departure at CFI's LAX location, and flown to GUM by the United team. Through this beneficial partnership between United and CFI, the perishable goods were kept cool during every step of the process and distributed as part of the food bank program in Guam.

"Everyone on our team has worked relentlessly during the pandemic to get critical goods to where they are needed most. Establishing a comprehensive network of cargo-only flights have allowed us to keep the supply chain moving even while passenger flight capacity has been reduced," said Regional Senior Manager of Cargo Sales, Marco Vezjak. "Knowing that we are able to help during these difficult times – in this case the Guam community – is our biggest reward and greatest motivation to keep moving forward."

United is proud to play a role in maintaining the global food supply chain and helping people access the supplies they need. Since March 19, United has operated over 4,000 cargo-only flights, moving over 130 million pounds of cargo.

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