Newsweek Names United Among the World's Top-Ranked Green Companies - United Hub

Newsweek names United among the world's top-ranked green companies

By The Hub team , January 11, 2018

We recently ranked number one among global carriers in Newsweek's 2017 Global 500 Green Rankings, one of the most recognized environmental performance assessments of the world's largest publicly traded companies. We placed 59th among 500 U.S. brands and 100th among 500 global brands, further strengthening our position as a leading sustainable airline. Newsweek's recognition of our green initiatives follows Air Transport World (ATW) magazine naming us the Eco-Airline of the Year last year for our environmental leadership, innovation and action within the industry. Air Transport World has twice named us the Eco-Airline of the Year since launching our industry-leading Eco-Skies program.

"We are proud to be recognized as a global leader for our environmental stewardship," said Angela Foster-Rice, United's managing director of environmental affairs and sustainability, "We will continue to innovate, in the air and on the ground, as we strive to make United the most environmentally sustainable airline in the world."

Our Eco-Skies program represents our company's commitment to the environment and the actions taken every day to support a sustainable future. Several of our most-significant environmental achievements include:

  • Becoming the first U.S. airline to begin using commercial-scale volumes of sustainable aviation biofuel for regularly scheduled flights, marking a significant milestone in the industry by moving beyond demonstrations and test programs to the use of low-carbon biofuels for ongoing operations.
  • Investing more than $30 million in U.S.-based alternative aviation fuels developer Fulcrum BioEnergy, Inc., which represented the single largest investment by any airline globally in alternative fuels.
  • Becoming the first U.S. airline to repurpose items from the carrier's international premium cabin amenity kits and partnering with Clean the World to donate hygiene products to those in critical need.
  • Teaming up with Audubon International to protect raptors – including hawks, ospreys and owls – in and around New York- area airports and resettling the birds of prey at suitable golf course habitats where the species are more likely to thrive.
  • Achieving "Green Business" certifications for United Club lounges from the cities of Los Angeles, Denver and San Diego.
  • Partnering with the Federal Aviation Administration to demonstrate the potential benefits of new satellite-based technology for instrument landings that enable aircraft to use fuel more efficiently on arrival and land at normal rates in challenging weather.
  • Continuing to replace its eligible ground equipment and service vehicles with cleaner, electrically powered alternatives, with nearly 40 percent of the fleet converted to date.
  • Becoming the first airline to fly with Boeing's Split Scimitar winglets, which reduce fuel consumption by up to 2 percent; We are the largest Split Scimitar winglet customer today.
  • Sourcing illy coffee internationally certified supply chain of farmers who earn above-market prices in exchange for meeting quality and sustainability standards for the finest coffee.
  • Offering Eco-Skies CarbonChoice, the airline industry's only integrated carbon offset program for corporate business travel and cargo shipments.

For more information on United's Eco-Skies commitment to the environment, visit www.united.com/ecoskies.

How to change your flight, or cancel and rebook later

By The Hub team , April 04, 2020

We know people are taking a second look at their travel plans right now. If you're scheduled to travel March 10 – May 31, 2020 and would like to change your plans, there is no fee to do so, regardless of when you purchased your ticket or where you're traveling. This is in addition to our previous waiver, which waives all change fees – domestic and international – for tickets purchased March 3 – April 30, 2020. This is available for any of United's published nonrefundable fares. If you decide to cancel your flight, you can retain the value of your ticket to be applied to a new ticket without a fee. These electronic travel certificates are now valid for 24 months from the date they were issued. This includes all currently valid electronic certificates and all new ones issued on or after April 1, 2020. You might not see this policy change reflected everywhere right away – we appreciate your patience as we work to make that happen.

Eligible travelers on domestic flights and international tickets can request a refund on united.com or may call our contact centers if their flights have been severely adjusted or service to their destination suspended either due to government mandates or United schedule reductions related to COVID-19.

Certain tickets cannot be changed on united.com or the mobile app, including tickets booked through another airline (if the ticket receipt does not begin with 016). Please contact the original ticketing airline for changes.

Follow the steps below to stay up to date, change or cancel your flight.

Change your current flight:

  1. On the united.com homepage, select "My Trips" and enter your flight information to retrieve your flight.
  2. Select "Change flight" and then "Edit" to make the following changes:
    • Date of travel or destination
    • Add a flight
    • Remove a flight
  3. Select "Continue" and choose a new flight option
  4. Continue through booking to confirm your new flight

Note: The change fee will display as waived, but any difference in fare may apply.

Cancel your flight and rebook later:

  1. On the united.com homepage, select "My Trips" and enter your reservation information to retrieve your flight
  2. Select "Cancel flight"
  3. Confirm flight cancellation
  4. If you have future flight credit, when you return to the reservation, select "Use Future Flight Credit" to shop for new flights and apply the credit towards a new flight.

Canceling or changing an award flight:

When you select "Cancel flight," you will have the option to cancel your award reservation and redeposit the miles or to cancel your award reservation and use those miles for another trip in the future.

*We're currently experiencing heavy traffic to united.com. If you experience an error while trying to change or cancel your flight, please try again later.

Click through the slideshow below for more detailed instructions:

​Start on the United homepage: ​

User can select 'My Trips' on the homepage widget to find and retrieve their reservation.

  • If you're not signed in or you're a guest user, enter your confirmation number and last name.
  • If you are signed in, you can select a trip from your current trips or select the 'Find another trip' link.

Working to bring people home – repatriation flights underway

By The Hub team , April 03, 2020

When and where possible, we are working to repatriate travelers who are stranded abroad in the wake of the COVID-19 crisis. Our teams are working closely with government officials here in the U.S. as well as in other countries where flying has been restricted to gain the necessary approvals to operate service. In regions where government actions have barred international flying, we have coordinated with the the U.S. State Department and local government officials to re-instate some flights. Additionally, we have been operating several extra flights to countries in Central America and South America as we continue to play a role in connecting people and uniting the world.

We have operated more than 68 repatriation flights from Panama City, Guatemala City, Quito, Lima, San Pedro Sula, Tegucigalpa and Roatan, bringing nearly 9,200 people home. We will continue working with government officials to operate extra flights to Houston from Quito, San Pedro Sula, Tegucigalpa and from Lima to Washington Dulles and beginning April 5, we will begin operating multiple charter flights between Delhi and San Francisco. We continue to review more opportunities for flights between the United States and other countries to bring citizens home.

Video provided by the U.S. Embassy Ecuador of Americans returning home on United.

Additionally, our Customer Solutions and Recovery team is working with customers in the following markets to rebook them on flights back to the United States as capacity allows, either on our aircraft or on one of our airline partners' planes:

  • Quito, Ecuador
  • Managua, Nicaragua
  • Roatan, Honduras
  • San Pedro Sula, Honduras
  • Amsterdam
  • Brussels
  • Munich
  • Singapore
  • Tokyo-Haneda
  • Seoul, South Korea
  • Melbourne, Australia

We also recently reinstated several international flights back into our schedule to support customers and essential businesses which depend on these routes. As a result, we will be the only airline to offer service between Newark/New York and London, San Francisco and Sydney, as well as Houston and São Paulo, Brazil.

United Zoom backgrounds for AvGeeks

By The Hub team , April 02, 2020

Calling all AvGeeks and travelers! Here's a fun way to take your next video call….from a United Polaris® seat, the cockpit or cruising altitude. We're introducing United-themed backgrounds for use on Zoom, a video conferencing tool that many people are using to stay connected.

So for your next meeting or catch up with friends and family, download the app to either your computer or mobile device to get started. If you've already downloaded Zoom you can skip ahead to updating your background image (see instructions below).

  1. Start here by downloading your favorite United image to your computer or mobile device. Just click "download" in the bottom left corner of the image.
  2. Next go to your Zoom app (you'll need to download the app to access backgrounds) and click on the arrow to the right of your video camera icon in the bottom of the screen.
  3. From here select, "choose virtual background" to upload your uniquely United photo.







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