10 Tips to Make Summer Travel a Breeze - United Hub

10 tips to make summer travel a breeze

By The Hub team

It's time for a summer vacation. You've booked your ticket and you're looking forward to beaches, boardwalks, relaxing by a pool and connecting with family and friends. You may already be wise to the benefits of booking your flight well in advance — so here are ten tips to make sure your summer travel plans are seamless.

1. Get equipped for a smooth journey with the handy United app

Download the refreshed United mobile app before your flight to check flight status, check in, sign up for flight notifications, find your gates, access our free personal device entertainment when available and more. New features will streamline your experience by giving you quick access to these important details.

If you're registered for TSA Pre✓® your mobile boarding pass in the app will indicate this. You can even use our airport maps to find a beverage or snack prior to boarding.

2. Give yourself extra time at the airport

Arrive early and avoid the stress of the airport hustle. You'll want to give yourself extra time before your flight. The TSA advises arriving at the airport two hours before your flight for domestic travel and three hours for international travel, in anticipation of long security lines. This can help ease the stress when navigating busy check-in areas, security lines and crowded boarding gates.

To help everyone get through security lines as quickly as possible, please cooperate with TSA guidelines and have your boarding pass and identification ready before you get to the front of the line.

3. Make sure your bags are fit to fly

Pack smart. Before packing your bags, check to see what exactly you can carry on and what you should plan to check. Planes are usually full during summer vacation season and you'll want to avoid having to check bags last minute that you intended to carry on. Also, familiarize yourself with regulation-size bags to avoid having to pay extra for oversized items.

If you are planning to travel with food, be aware that food items may require further TSA inspection. If you're not sure if a food item is considered a liquid or a gel it is best to pack the item in your checked bag or ship it to your summer vacation destination in advance.

If you're traveling for a celebration and bringing gifts along, wait to wrap them until you reach your destination or consider shipping them. TSA agents may inspect wrapped packages, which could mean needing to undo your carefully wrapped packages and pristine bows.

Also, keep in mind we can't accept hoverboards, smart wheels and other self-balancing recreational devices powered by lithium batteries as checked or carry-on bags. You must remove spare lithium batteries from any checked or gate-checked bags, including batteries that are part of the bags themselves. Once removed, you can bring these batteries on board. We don't allow bags with non-removable lithium batteries on any United flights, including United Express® flights.

And to skip the wait at the baggage carousel, try BagsVIP, our door-to-door baggage delivery service.

4. Read our information about special travel requests and recommendations

Have a special request? Learn about the accommodations we provide for children, pets, travelers with disabilities, travelers with food allergies and more.

Traveling with children? Kids can ride in their collapsible strollers through the airport, and then these can be checked at your gate. Your stroller will be returned to you at the aircraft door at your connecting city or destination. If you're planning to bring a larger, non-collapsible stroller or car seat, you can check it in the lobby.

Traveling to a warm-climate location? Protect yourself from sun and bugs with these tips.

  • Apply sunscreen before spraying insect repellent
  • Use insect repellent containing at least 20% DEET
  • Wear lightweight, long-sleeve shirts, long pants and closed-toes shoes
  • Sleep in places that are air conditioned or screened against bugs

Learn more and find additional travel tips from the Centers for Disease Control and Prevention.

Do you need a wheelchair at the airport? We have wheelchairs available for customers with disabilities to use at each of our airports. It's best to request a wheelchair before the day you're traveling. You can arrange wheelchair service through your travel agent or by calling the United Accessibility Desk at 1-800-228-2744 within the U.S. or Canada. Once you arrive at the airport, notify a United representative or skycap that you need a wheelchair to get you to your departure gate, and they will assist you.

5. Check in starting 24 hours before departure

Save time with mobile check-in. You can check in and receive your boarding pass directly on your mobile device by using the United app. With your boarding pass right on your device, you simply scan the barcode at airport security checkpoints and at the gate during boarding.

You can also check in online and print out your boarding pass or request to have your boarding pass sent to your mobile device.

6. Ensure that you have all your personal items including necessary documentation

Make a checklist. Before heading out the door, double-check that you have all your personal items, including travel documents, ID, house keys, medicine and other valuables you may need on your trip. For international travel, please make sure that you have all the necessary documentation before arriving at the airport. Learn more about international travel document requirements

7. Check flight status, important notices and weather

Hit refresh. Check the United app regularly for the latest updates, weather conditions, flight status, and gate and seat assignments. You can also visit our important notices page to find important information and updates about travel waivers, international travel, TSA and security, airports and United Club℠ locations.

8. Before you board

Better Boarding. Once you're through security, check the United app or the screens at the airport for the latest gate assignments and boarding times. Arrive early to charge up your devices at our available charging stations and make sure your personal items (such as your backpack or purse) contain your items such as ID, medicine, keys, e-cigarettes and other valuables. With our "Better Boarding" process, you'll receive push notifications to the United app when your flight starts boarding. Customers will board through two color-coded lanes to ensure you spend less time standing in line. We encourage you to make yourself comfortable while you wait for your group to be called, and we'll let you know when we're ready for you to board.

9. Explore your inflight Wi-Fi and entertainment options

Prepare to be entertained. We have a variety of entertainment options to choose from including our free personal device entertainment and free DIRECTV® on select aircraft. You can check your flight status 48 hours before departure to peruse your Wi-Fi and entertainment options. Remember to do the following before you fly to access our streaming entertainment: 1) Download the United mobile app or ensure you have the most recent version downloaded on your device 2) Fully charge your device prior to boarding 3) Pack your headphones to enjoy hours of entertainment.

10. Start your summer vacation onboard

Relax and enjoy your flight. Our teams will be working to provide you with a great journey to your destination.

Working to bring people home – repatriation flights underway

By The Hub team , April 03, 2020

When and where possible, we are working to repatriate travelers who are stranded abroad in the wake of the COVID-19 crisis. Our teams are working closely with government officials here in the U.S. as well as in other countries where flying has been restricted to gain the necessary approvals to operate service. In regions where government actions have barred international flying, we have coordinated with the the U.S. State Department and local government officials to re-instate some flights. Additionally, we have been operating several extra flights to countries in Central America and South America as we continue to play a role in connecting people and uniting the world.

We have operated more than 68 repatriation flights from Panama City, Guatemala City, Quito, Lima, San Pedro Sula, Tegucigalpa and Roatan, bringing nearly 9,200 people home. We will continue working with government officials to operate extra flights to Houston from Quito, San Pedro Sula, Tegucigalpa and from Lima to Washington Dulles and beginning April 5, we will begin operating multiple charter flights between Delhi and San Francisco. We continue to review more opportunities for flights between the United States and other countries to bring citizens home.

Video provided by the U.S. Embassy Ecuador of Americans returning home on United.

Additionally, our Customer Solutions and Recovery team is working with customers in the following markets to rebook them on flights back to the United States as capacity allows, either on our aircraft or on one of our airline partners' planes:

  • Quito, Ecuador
  • Managua, Nicaragua
  • Roatan, Honduras
  • San Pedro Sula, Honduras
  • Amsterdam
  • Brussels
  • Munich
  • Singapore
  • Tokyo-Haneda
  • Seoul, South Korea
  • Melbourne, Australia

We also recently reinstated several international flights back into our schedule to support customers and essential businesses which depend on these routes. As a result, we will be the only airline to offer service between Newark/New York and London, San Francisco and Sydney, as well as Houston and São Paulo, Brazil.

United Zoom backgrounds for AvGeeks

By The Hub team , April 02, 2020

Calling all AvGeeks and travelers! Here's a fun way to take your next video call….from a United Polaris® seat, the cockpit or cruising altitude. We're introducing United-themed backgrounds for use on Zoom, a video conferencing tool that many people are using to stay connected.

So for your next meeting or catch up with friends and family, download the app to either your computer or mobile device to get started. If you've already downloaded Zoom you can skip ahead to updating your background image (see instructions below).

  1. Start here by downloading your favorite United image to your computer or mobile device. Just click "download" in the bottom left corner of the image.
  2. Next go to your Zoom app (you'll need to download the app to access backgrounds) and click on the arrow to the right of your video camera icon in the bottom of the screen.
  3. From here select, "choose virtual background" to upload your uniquely United photo.







Domestic and international schedule reductions

By The Hub team , April 02, 2020

While travel demand and government restrictions continue to impact our schedule, we know some people around the globe are displaced and still need to get home. While our international schedule will be reduced by about 90% in April, we will continue flying six daily operations to and from the following destinations — covering Asia, Australia, Latin America, the Middle East and Europe — in an effort to get customers where they need to be. This remains a fluid situation, but United continues to play a role in connecting people and uniting the world, especially in these challenging times. Learn more about what we're doing to keep customers and employees safe.

Flights continuing from now through May schedule:

  • New York/Newark – Frankfurt (Flights 960/961)
  • New York/Newark – London (Flights 16/17)
  • New York/Newark – Tel Aviv (Flights 90/91)
  • Houston – Sao Paulo (Flights 62/63)
  • San Francisco – Tokyo-Narita (Flights 837/838)
  • San Francisco – Sydney (Flights 863/870)

In addition to the above, we will continue to operate the following flights to help displaced customers who still need to get home. In destinations where government actions have barred us from flying, we are actively looking for ways to bring customers who have been impacted by travel restrictions back to the United States. This includes working with the U.S. State Department and the local governments to gain permission to operate service.

Atlantic

The following flights will continue through March 28 westbound:

  • New York/Newark – Amsterdam (Flights 70/71)
  • New York/Newark – Munich (Flights 30/31)
  • New York/Newark – Brussels (Flights 999/998)
  • New York/Newark – Cape Town (Flights 1122/1123)
  • Washington-Dulles – London (Flights 918/919)
  • San Francisco – Frankfurt (Flights 58/59)

The final westbound departures on all other Atlantic routes will take place on March 25.

Pacific

  • We will continue to fly San Francisco-Seoul (Flights 893/892) through March 29 and San Francisco-Tahiti (Flights 115/114) through March 28.
  • Our final eastbound departures on all other Pacific routes will take place on March 25.
  • We will maintain some Guam flights as well as a portion of our Island Hopper service.
  • Hawaii's governor issued a mandatory 14-day self-quarantine order for all travelers arriving or returning to Hawaii. Travelers must complete a Hawaii Department of Agriculture form that will be distributed on board their flight which will also include the requirements for the 14-day quarantine, as well as the penalties. You must show a government issued ID upon arrival along with your form. You can find more information on the governor's website.

Latin America/South America

  • We will continue to fly Newark/New York – Sao Paulo (Flights 149/148) through March 27 outbound.
  • The last southbound departures on most other routes will take place March 24.

Mexico

  • We will reduce our Mexico operation over the next five days. After March 24, we will maintain a small number of daytime flights to certain destinations in Mexico — more to come in the next few days.

Canada

  • We will suspend all flying to Canada effective April 1.

In destinations where government actions have barred us from flying, we are actively looking for ways to bring customers who have been impacted by travel restrictions back to the United States. This includes working with the U.S. State Department and the local governments to gain permission to operate service.

The revised international schedule will be viewable on united.com on Sunday, March 22. We will continue to update our customers with information as it's available.

If you're scheduled to travel through May 31, 2020, and would like to change your plans, there is no fee to do so, regardless of when you purchased your ticket or where you're traveling. Please visit united.com for more information, or reference our step-by-step guide on how to change your flight, cancel and rebook later.

Domestic schedule

Effective April 8, we are further reducing our domestic service between some of our airport hub locations and 31 airports across the United States. We will continue offering service to all of these airports through other United hubs. Additionally, effective April 8, we will suspend service between the mainland and Hilo, Maui, Kona and Lihue - and we will maintain our daily service between our San Francisco hub and Honolulu, which has been reduced to one flight daily. We will continue to operate daily service between Honolulu and Guam.

We are closely monitoring demand as well as changes in state and local curfews and government restrictions across the U.S. and will adjust our schedule accordingly throughout the month.

These the changes result in a 67% overall domestic reduction from a previous 52%, and our overall capacity will now be down 78% overall.

Hub city Route suspensions Remaining service
Denver Arcata/Eureka, CA
Appleton, WI
Hartford, CT
Charleston, SC
Grand Rapids, MI
Honolulu, HI
Hobbs, NM
Jacksonville, FL
Kona, HI
Lihue, HI
Kahului, HI
Shreveport, LA
Santa Rosa, CA
Syracuse, NY
SFO
ORD
IAD, ORD
EWR, IAD, IAH, ORD
ORD
SFO
IAH
EWR, IAD, IAH, ORD
Market Suspension
Market Suspension
Market Suspension
IAH
SFO
IAD, ORD
New York/Newark Austin, TX
Burlington, VT
Buffalo, NY
Akron/Canton, OH
Grand Rapids, MI
Hilton Head, SC
Honolulu, HI
Las Vegas, NV
Kansas City, MO
Milwaukee, WI
Madison, WI
Minneapolis, MN
New Orleans, LA
Omaha, NE
Norfolk, VA
Portland, OR
Phoenix, AZ
Providence, RI
San Diego, CA
San Antonio, TX
Seattle, WA
Salt Lake City, UT
Sacramento, CA
Orange County, CA
Syracuse, NY
Knoxville, TN
Fayetteville, AR
DEN, IAH, ORD, SFO
IAD, ORD
IAD, ORD
ORD
ORD
IAD
SFO
DEN, IAD, IAH, LAX, ORD, SFO
DEN, IAD, IAH, ORD
DEN, IAH, ORD
DEN, ORD
DEN, IAD, IAH, ORD
DEN, IAD, IAH, ORD
DEN, IAH, ORD
DEN, IAD, ORD
DEN, IAH, ORD, SFO
DEN, IAD, IAH, LAX, ORD, SFO
IAD, ORD
DEN, IAD, IAH, LAX, ORD, SFO
DEN, IAD, IAH, ORD
DEN, IAD, IAH, ORD, SFO
DEN, IAH, LAX, ORD, SFO
DEN, IAH, LAX, ORD, SFO
DEN, IAH, ORD, SFO
IAD, ORD
DEN, IAD, IAH, ORD
DEN, IAH, ORD
Washington-Dulles Austin, TX
Grand Rapids, MI
Honolulu, HI
Portland, OR
Sacramento, CA
DEN, IAH, ORD, SFO
ORD
SFO
DEN, IAH, ORD, SFO
DEN, IAH, LAX, ORD, SFO
Houston Hartford, CT
Boise, ID
Akron/Canton, OH
Grand Rapids, MI
Honolulu, HI
Lexington, KY
Ontario, CA
Norfolk, VA
Palm Springs, CA
Richmond, VA
Reno, NV
San Jose, CA
IAD, ORD
DEN, LAX, ORD, SFO
ORD
ORD
SFO
IAD, ORD
DEN, SFO
DEN, IAD, ORD
DEN, SFO
DEN, EWR, IAD, ORD
DEN, SFO
DEN
Los Angeles Arcata/Eureka, CA
Austin, TX
Boston, MA
Baltimore, DC
Bozeman, MT
Cleveland, OH
Eugene, OR
Honolulu, HI
Hilo, HI
Kona, HI
Lihue, HI
Orlando, FL
Mammoth Lakes, CA
Madison, WI
Kahului, HI
Palm Springs, CA
Redding, CA
Bend/Redmond, CA
Reno, NV
San Antonio, TX
Stockton, CA
Seattle, WA
St George, UT
SFO
DEN, IAH, ORD, SFO
DEN, EWR, IAD, IAH, ORD, SFO
DEN, IAH, ORD
DEN
DEN, EWR, IAD, IAH, ORD
DEN, SFO
SFO
Market Suspension
Market Suspension
Market Suspension
DEN, EWR, IAD, IAH, ORD, SFO
Market Suspension
DEN, ORD
Market Suspension
DEN, SFO
SFO
DEN, SFO
DEN, SFO
DEN, IAD, IAH, ORD
Market Suspension
DEN, IAD, IAH, ORD, SFO
DEN
Chicago Albuquerque, NM
Asheville, NC
Bismarck/Mandan, ND
Bozeman, MT
Kearney, NE
Panama City, FL
Eugene, OR
Fresno, CA
Spokane, WA
Hilton Head, SC
Honolulu, HI
Wilmington, NC
Jackson, MS
Kahului, HI
Palm Springs, CA
Reno, NV
San Jose, CA
Valparaiso, FL
DEN, IAH
IAD
DEN
DEN
DEN
IAH
DEN, SFO
DEN, LAX, SFO
DEN
IAD
SFO
IAD
IAH
Market Suspension
DEN, SFO
DEN, SFO
DEN
IAH
San Francisco Albuquerque, NM
Atlanta, GA
Nashville, TN
Baltimore, DC
Bozeman, MT
Cleveland, OH
Columbus, OH
Dallas/Fort Worth, TX
Detroit, MI
Fort Lauderdale, FL
Spokane, WA
Indianapolis, IN
Kona, HI
Lihue, HI
Kansas City, MO
Mammoth Lakes, CA
Madison, WI
Minneapolis, MN
New Orleans, LA
Kahului, HI
Oklahoma City, OK
Omaha, NE
Philadelphia, PA
Pittsburgh, PA
Raleigh/Durham, NC
San Antonio, TX
St Louis, MO
Tampa, FL
Fayetteville, AR
DEN, IAH
DEN, EWR, IAD, IAH, ORD
DEN, EWR, IAD, IAH, ORD
DEN, IAH, ORD
DEN
DEN, EWR, IAD, IAH, ORD
DEN, EWR, IAD, IAH, ORD
DEN, EWR, IAD, IAH, ORD
DEN, EWR, IAD, IAH, ORD
DEN, EWR, IAD, IAH, ORD
DEN
DEN, EWR, IAD, IAH, ORD
Market Suspension
Market Suspension
DEN, IAD, IAH, ORD
Market Suspension
DEN, ORD
DEN, IAD, IAH, ORD
DEN, IAD, IAH, ORD
Market Suspension
DEN, IAD, IAH, ORD
DEN, IAH, ORD
DEN, IAH, ORD
DEN, EWR, IAD, IAH, ORD
DEN, EWR, IAD, IAH, ORD
DEN, IAD, IAH, ORD
DEN, EWR, IAD, IAH, ORD
DEN, EWR, IAD, IAH, ORD
DEN, IAH, ORD
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