Touchless check-in: FAQ
Check in for your flight at the airport with touchless check-in
At select airports, you can now check in to your United flight while keeping your hands clean and practicing social distancing, even if you're checking bags. Here's everything you need to know about our touchless check-in process, and how to print bag tags using our touchless-capable kiosks at the airport:
When will touchless check-in be available?
As of 6/9/2020, touchless check-in is available at 219 airports throughout the U.S. with plans to expand additional domestic and international locations throughout July.
Where is touchless check-in available?
Touchless check-in is available in all U.S. airports where United owns kiosks and is continuing to expand into additional airports around the world. If you have the United mobile app and are departing an airport with touchless check-in, we will remind you of your touchless check-in options in the app when it is time to check in for your flight.
How do I know if I can use touchless check-in?
If you're checking bags and are not subject to special exemptions, you can use touchless check-in. Simply check in on the United app or united.com/checkin, prepay any applicable baggage fees and you're ready to complete your touchless check-in at the airport.
How do I use a kiosk for touchless check-in when I arrive at the airport?
Once you arrive at the airport with your boarding pass on your mobile device or with a copy you printed at home, simply approach the kiosk and follow the on-screen directions to scan your boarding pass. Any luggage tags associated with the name on your boarding pass will begin to print immediately. If you have multiple travelers with checked bags in your party, you will be prompted to scan additional boarding passes for them as well. Luggage tags will only print when the boarding pass for the customer who is checking the luggage is scanned. When you're done printing and attaching your luggage tags, proceed to drop your bags at the designated location.
What if I am not checking any bags?
You can already have a touchless check-in experience by checking in on the United mobile app or united.com/checkin and using the boarding pass on your mobile phone to progress through security and to the gate. You can also print your boarding pass from home. If you need further assistance, see a United customer service agent at a ticketing counter when you arrive at the airport.
What if I am unable to complete check-in on the United mobile app or united.com/checkin?
In certain cases, online or touchless check-in cannot be completed and you will need to use a kiosk in touch mode or see an agent at the airport lobby. All touchless-capable kiosks are also available to be used in touch mode by clicking the link on the homescreen of the kiosk that say "I want to use full-service touch mode instead." Below are the most common reasons customers may not be able to complete online check-in:
- Customers traveling on Basic Economy fares who are subject to our Basic Economy baggage policy are currently unable to complete online check-in if they are not checking luggage.
- Customers traveling internationally may need physical verification of their passport/VISA
What if I don't have the United app?
The United app is free to download from the app store for iOS or Android and provides a number of features in addition to touchless check-in that will help you manage your entire journey. Alternatively, you can go to united.com/checkin from your mobile phone to check-in for your flight, pay any applicable fees and obtain your mobile boarding pass.
What if I don't have a mobile phone?
You can complete online check-in from your home computer by visiting united.com/checkin on your computer's web browser. After checking in and paying any applicable baggage fees, you can print your boarding pass at home and bring it with you to the airport.
Can I talk to a United representative instead?
Absolutely. If you would prefer not to use a kiosk, you can see a United representative when you arrive at the airport. Processing times at our full-service counters might be a bit longer during peak travel times, so you should plan to arrive a little earlier.
What else is United doing to keep travelers safe?
Your safety is always our top priority. You can read more about the changes we've made at every step of your travel experience to ensure you stay safe and healthy when you fly with us.
On March 19, 2020, United operated its first flight carrying cargo without passengers on board. While the passenger cabin was empty, its cargo hold was completely full, carrying more than 29,000 pounds of commodities from Chicago O'Hare International Airport (ORD) to Frankfurt Airport (FRA).
A year later, United Cargo has operated more than 11,000 cargo-only flights carrying more than 570 million pounds of freight. To support the COVID-19 pandemic recovery efforts, United Cargo has also transported more than 113 million pounds of medical and pharmaceutical products on both cargo-only and passenger flights as well as approximately 10 million COVID-19 vaccines, providing global communities access to the items they have needed most.
"At the beginning of the pandemic, we knew we were uniquely positioned to utilize our widebody aircraft and our network to keep commodities moving, so we quickly mobilized various departments throughout the airline to launch a cargo-only network of flights that would keep commodities moving," said United Cargo President Jan Krems. "Thanks to those efforts, United Cargo has delivered millions of items to countries all around the world. We would not have been successful without the steadfast support of our employees, industry partners and our customers."
Since last March, United Cargo has transported almost 850 million pounds of freight on cargo-only and passenger flights. The airline will continue to monitor market trends adjust its cargo-only flight schedules to help ensure we are meeting our customer's evolving shipping needs.
Whether you haven't flown with us for a while or just need a quick refresher before your spring trip, read this list of tips to know before your flight and arrive at the airport travel-ready:
1. Download the United app for contactless bag check, travel assistance and more
Before your flight, download the United app to view your flight status, check in, sign up for flight notifications, locate departure gates, access our free personal device entertainment when available and more. We've also updated our app with new features that can make your trip a little safer, including contactless bag check.
Don't forget to use Agent on Demand for help with any and all questions you may have before your flight. This new capability is available at all our U.S. hub airports and allows you to use your own mobile device to contact a customer service agent via phone, video or chat to help with day-of-travel questions while you're at the airport. Learn more about Agent on Demand here.
2. Check out the Travel-Ready Center
Our Travel-Ready Center makes it easy to get a personalized overview of everything you need to do in preparation for your flight. Just enter your confirmation number or MileagePlus® number and you'll find detailed information on all the documents, tests and more that you'll need for your trip.
3. Read and sign the Ready-to-Fly checklist
Before completing check-in, all United travelers will need to read our Ready-to-Fly checklist and confirm that they understand and agree to our policies. These include:
Acknowledging that you haven't had any symptoms of COVID-19 in the last 14 days
Agreeing that you will not fly if you have tested positive for COVID-19 within the last 21 days
Confirming that you will follow all policies regarding face masks, social distancing and other health and safety measures we've adopted
4. Arrive early; avoid the stress
Airports can be busy, especially during peak travel periods like spring break season. The TSA advises arriving at the airport two hours before your flight for domestic travel and three hours for international travel in anticipation of long security lines. This can help ease the stress when navigating busy check-in areas, security lines and crowded boarding gates.
5. Get familiar with CleanPlus
United CleanPlus℠ is our commitment to delivering industry-leading cleanliness as we put health and safety at the forefront of your experience. We've teamed up with Clorox to redefine our cleaning and disinfection procedures and Cleveland Clinic to advise us on enhancing our cleaning and disinfection protocols, like:
Disinfecting high-touch areas on board and in the terminal
Using electrostatic spraying, Ultraviolet C lighting wands and more advanced measures to clean aircraft cabins before boarding
Redesigning our mobile app to allow for touchless check-in and contactless payment, along with enhanced travel assistance features
Implementing high-efficiency (HEPA) filters on our aircraft that completely recirculate cabin air every 2-3 minutes and remove 99.97% of airborne particles, including viruses and bacteria
Studies show COVID-19 exposure risk is minimal when air filtration systems and masks are in use, so you can rest assured that the steps we've taken to keep you safe truly make a difference.
6. Wear your mask
Federal law requires all travelers to wear a face mask in the airport, including customer service counters, airport lounges, gates and baggage claim, and on board during their entire flight. Make sure you review the requirements for face masks, including what an acceptable face mask looks like.
7. Get ready for a safer boarding process
To make boarding even safer, we now have travelers board their aircraft from back to front. At the gate, just listen for your row number to be called – we'll ask a few rows at a time to board, starting with the last row of the plane. This helps everyone maintain a safe distance from each other during boarding without slowing things down. As you step onto the plane, flight attendants will hand each passenger a sanitizing towelette, which you can use to wipe down your seat to ensure it's extra clean.
8. Pack smart
Before packing your bags, check to see what exactly you can carry on and what you should plan to check. You can also copy your confirmation number into our Baggage Calculator tool to learn about the bag allowance included with your reservation, as well as the cost of checking any additional bags.
9. Check your flight status, important notices and weather
Check the United app regularly for the latest updates on weather conditions, flight status, gate numbers and seat assignments. You can also visit our Important Notices page to find essential information and updates about travel waivers, international travel, TSA and security, airports and United Club locations.
10. Relax and enjoy your flight
Once you're on board, it's time to sit back and enjoy your flight. Our flight attendants will be happy to help you with anything else you need.
This week, we were honored to become the first U.S. airline to join the UNICEF Humanitarian Airfreight Initiative to combat the COVID-19 pandemic by transporting the vaccine and other critically needed supplies to underserved areas of the globe.
"We are committed to helping the global community in any way we can, and we all must work together to do our part to bring this health and humanitarian crisis to an end," said Director of Cargo Specialty Products Manu Jacobs.
We will leverage our expertise to transport these critical pharmaceutical and healthcare shipments around the world safely, efficiently and expediently. We are proud to partner with the United Nations to support this global effort and provide equitable access to COVID-19 vaccines.
Together, we are facing an unprecedented challenge. United Together, we rise to meet that challenge.
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Calling all AvGeeks and travelers! Take your next video call from a United Polaris® seat, the cockpit or cruising altitude with United-themed backgrounds for use on Zoom and Microsoft Teams.
Newly added to our collection is a background encouraging our employees and customers to vote. Our mission is to connect people and unite the world — and one of the most important ways to do that is to engage in the democratic process. No matter which party you support, we know our democracy will be stronger if you make your voice heard and vote.
So for your next meeting or catch up with friends and family, download the app to either your computer or mobile device to get started.
To use on Zoom:
- Start here by downloading your favorite United image to your computer or mobile device. Just click "download" in the bottom left corner of the image.
- Next go to your Zoom app (you'll need to download the app to access backgrounds) and click on the arrow to the right of your video camera icon in the bottom of the screen.
- From here select, "choose virtual background" to upload your uniquely United photo.
To use on Microsoft Teams:
- Start by downloading your favorite United image to your computer. Just click "download" in the bottom left corner of the image.
- If you're using a PC, copy the image you want to use into this folder:
- C:\[insert your device user name here]\AppData\Microsoft\Teams\Backgrounds\Uploads
- If you're using a Mac copy the images to this folder on your computer:
- /users/<username>/Library/Application Support/Microsoft/Teams/Backgrounds/Uploads
- If you're using a PC, copy the image you want to use into this folder:
- Once you start a Teams meeting, click the "…" in the menu bar and select "Show background effects" and your image should be there
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It all began when Jason reached out to United's social media team, hoping for assistance with his upcoming plan to propose. Some phone calls and one borrowed guitar later, the stage was set for Jason. Put all that together, mix in some helpful United employees and, voila, you have a truly memorable marriage proposal. Congratulations to this fun-loving and happy couple, and here's to many more years of making beautiful music together.
A big thank you to Chicago-based flight attendants Donna W., Marie M., Karen J. and Mark K. for making this proposal come to life.
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