Touchless Check-In for Your Flight: FAQs - United Hub

Touchless check-in: FAQ

Check in for your flight at the airport with touchless check-in

By The Hub team, May 08, 2020

At select airports, you can now check in to your United flight while keeping your hands clean and practicing social distancing, even if you're checking bags. Here's everything you need to know about our touchless check-in process, and how to print bag tags using our touchless-capable kiosks at the airport:

When will touchless check-in be available?

As of 6/9/2020, touchless check-in is available at 219 airports throughout the U.S. with plans to expand additional domestic and international locations throughout July.

Where is touchless check-in available?

Touchless check-in is available in all U.S. airports where United owns kiosks and is continuing to expand into additional airports around the world. If you have the United mobile app and are departing an airport with touchless check-in, we will remind you of your touchless check-in options in the app when it is time to check in for your flight.

How do I know if I can use touchless check-in?

If you're checking bags and are not subject to special exemptions, you can use touchless check-in. Simply check in on the United app or united.com/checkin, prepay any applicable baggage fees and you're ready to complete your touchless check-in at the airport.

How do I use a kiosk for touchless check-in when I arrive at the airport?

Once you arrive at the airport with your boarding pass on your mobile device or with a copy you printed at home, simply approach the kiosk and follow the on-screen directions to scan your boarding pass. Any luggage tags associated with the name on your boarding pass will begin to print immediately. If you have multiple travelers with checked bags in your party, you will be prompted to scan additional boarding passes for them as well. Luggage tags will only print when the boarding pass for the customer who is checking the luggage is scanned. When you're done printing and attaching your luggage tags, proceed to drop your bags at the designated location.

What if I am not checking any bags?

You can already have a touchless check-in experience by checking in on the United mobile app or united.com/checkin and using the boarding pass on your mobile phone to progress through security and to the gate. You can also print your boarding pass from home. If you need further assistance, see a United customer service agent at a ticketing counter when you arrive at the airport.

What if I am unable to complete check-in on the United mobile app or united.com/checkin?

In certain cases, online or touchless check-in cannot be completed and you will need to use a kiosk in touch mode or see an agent at the airport lobby. All touchless-capable kiosks are also available to be used in touch mode by clicking the link on the homescreen of the kiosk that say "I want to use full-service touch mode instead." Below are the most common reasons customers may not be able to complete online check-in:

  • Customers traveling on Basic Economy fares who are subject to our Basic Economy baggage policy are currently unable to complete online check-in if they are not checking luggage.
  • Customers traveling internationally may need physical verification of their passport/VISA

What if I don't have the United app?

The United app is free to download from the app store for iOS or Android and provides a number of features in addition to touchless check-in that will help you manage your entire journey. Alternatively, you can go to united.com/checkin from your mobile phone to check-in for your flight, pay any applicable fees and obtain your mobile boarding pass.

What if I don't have a mobile phone?

You can complete online check-in from your home computer by visiting united.com/checkin on your computer's web browser. After checking in and paying any applicable baggage fees, you can print your boarding pass at home and bring it with you to the airport.

Can I talk to a United representative instead?

Absolutely. If you would prefer not to use a kiosk, you can see a United representative when you arrive at the airport. Processing times at our full-service counters might be a bit longer during peak travel times, so you should plan to arrive a little earlier.

What else is United doing to keep travelers safe?

Your safety is always our top priority. You can read more about the changes we've made at every step of your travel experience to ensure you stay safe and healthy when you fly with us.

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