Paying Tribute to Iwo Jima Veterans at LAX - United Hub
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Paying tribute to Iwo Jima veterans at LAX

By Matt Adams, March 29, 2017

On February 19, 1945, two divisions of U.S. Marines invaded the Japanese stronghold on the tiny island of Iwo Jima. What followed were weeks of some of the most intense fighting of World War II, with casualties from both sides measured in the tens of thousands. The iconic photo of the American flag being raised on Iwo Jima's Mount Suribachi stands today as one of the most indelible images of the war. And last week at Los Angeles International Airport, we had the distinct honor of saluting three of the men who fought so valiantly on those eight-square-miles in the Pacific Ocean, as they departed for the same beaches that they stormed more than 70 years ago.

On March 20, World War II veterans Carl DeHaven, George Cattelona and Francis Jackson (who also served in Korea and Vietnam) boarded a United charter aircraft bound for Guam, where they will tour battlefields before visiting Iwo Jima for a memorial ceremony. United Customer Service Representative Cindy Good, who has helped organize these veteran charter tours for more than 20 years, and who has traveled to Iwo Jima on four occasions, works hard to ensure that the veterans always receive a worthy send-off.

"An honor guard that included officers from the TSA, the Los Angeles World Airports Police Department and U.S. Customs and Border Protection, along with members of the Young Marines, led a procession to the gate where delegates from the USO held the World War II flag, the [50-star] American flag as it is today and the 48-star 'Old Glory,' that flew over where these men were fighting," she said. "Mr. DeHaven took out his harmonica, as he often does, and played the "Marine Corp Hymn," and the passengers around the gate area gave them a standing ovation before they boarded." Cindy became emotional when she recounted overhearing a young boy in the crowd talking to his father. "He asked him, 'Daddy, who are those men?' and his dad answered, 'Those men went to war and fought for our freedom.'"

Iwo Jima veterans being walked to their flight.

To cap it all off, Flight Attendant Sharon Mason, whose father fought at Iwo Jima, gave a speech at the gate that talked about the significance of the battle prior to the groups' departure.

Today, Iwo Jima is a Japanese military base, but their government allows veterans to return one day each year to honor the fallen at the top of Mount Suribachi, where there is a monument to the American and Japanese troops who fought there. When asked about her most vivid recollections from her trips to the island, Cindy doesn't hesitate. "When you get to the top of the mountain and you look down at the beach and envision the landing, you realize that the fact that anyone survived is a miracle. When we get up there, you can see in the veterans' eyes that the memories come flooding back to them."

Perhaps the best part of the trip for both the veterans and those traveling with them is the opportunity to share their stories with new generations. "Young Marines – who are high school-aged students – are assigned to each veteran during the trip," said Cindy. "The veterans always say that they enjoy being around the young people the most. They're all in their 90s now, so it's more important than ever for them to pass on that history."

United's regional presidents join respective Governor's COVID-19 task force

By Ryan Wilks, May 21, 2020

As a member in the tourism, travel and transportation industries, United offers a unique perspective into the economic and operational effects rippling across the U.S. To advocate United's efforts, and in anticipation of a bright future, New York/New Jersey President Jill Kaplan and California President Janet Lamkin have both been named to their states' respective governor's COVID-19 response task force committees.

Making every step of the travel journey safer for you

By United Airlines, May 20, 2020
United Clean Plus | Clorox

We remain passionate about connecting the world safely

United CleanPlus SM is our commitment to putting health and safety at the forefront of your journey, with the goal of delivering an industry-leading standard of cleanliness. We're teaming up with Clorox to redefine our cleaning and disinfection procedures, and over the coming months, we'll roll out Clorox products across our U.S. airports, starting in select locations, to help support a healthy and safe environment throughout your travel experience.

At the airport

  • At check-in:

  • 1
    Implementing temperature checks for employees and flight attendants working at hub airports
  • 2
    Installing sneeze guards at check-in and gate podiums
  • 3
    Encouraging use of the United app for contactless travel assistance and more
  • 4
    Promoting social distancing with floor decals to help customers stand 6 feet apart
  • 5
    Introducing touchless check-in for customers with bags
  • At the gate:

  • 6
    Disinfecting high-touch areas such as door handles, handrails, elevator buttons, telephones and computers
  • 7
    Providing hand sanitizer and
    disinfectant wipes
  • 8
    Allowing customers to self-scan boarding passes
  • 9
    Boarding fewer customers at a time and, after pre-boarding, boarding from the back of the plane to the front to promote social distancing

On our aircraft

  • 1
    Providing individual hand sanitizer wipes for customers
  • 2
    Requiring all customers and employees to wear a face covering and providing disposable face coverings for customers who need them
  • 3
    Temporarily removing onboard items like pillows, blankets and inflight magazines
  • 4
    Disinfecting high-touch areas, like tray tables and armrests, before boarding
  • 5
    Reducing contact between flight attendants and customers during snack and beverage service
  • 6
    Ensuring aircraft cleaning standards meet or exceed CDC guidelines
  • 7
    Applying social distancing to seating procedures when possible, including:
    • Limiting middle seat selection
    • Moving customers seated closely together
    • De-planing in groups of five rows at a time to reduce crowding
  • 8
    Using electrostatic spraying to disinfect aircraft, to be completed on all flights by mid-June
  • 9
    Using state-of-the-art, hospital-grade, high-efficiency (HEPA) filters to circulate air and remove up to 99.7% of airborne particles

Cleveland Clinic We're working closely with the experts at Cleveland Clinic to advise us on enhancing our cleaning and disinfection protocols for the safety of our employees and customers. Visit Cleveland Clinic's website to learn more about COVID-19.

A message from Scott Kirby, United’s new CEO

By The Hub team, May 20, 2020


Hello. I'm Scott Kirby, the new CEO of United Airlines. I'm a proud Air Force Academy graduate and have spent my entire career in and around aviation, including the last four years as President of United.

While I had planned for my first communication with you to be about the meaningful investments we were making to the travel experience and our continued growth across the U.S. and expansion to exciting new destinations around the world, today, the situation rendered to us by the COVID-19 pandemic leads me to a different type of message.

First, I graciously and humbly thank you for your business. Now, more than ever, our customers' loyalty is so deeply appreciated by every member of the United family.

As essential workers, the men and women of our airline have been hard at work over the past two months to transport vital medical supplies and critical goods to places that need them most, to provide free travel to healthcare professionals and to help thousands of individuals repatriate to their home countries.

Safety has always been our top priority, and right now in the midst of an unprecedented crisis, it's our singular customer focus. We recognize that COVID-19 has brought cleanliness and hygiene standards to the front of your mind when making travel decisions. We're not leaving a single stone unturned in our pursuit to protect our customers and employees.

We are installing plexiglass in lobby and gate areas, we're using the same equipment used to clean hospitals to disinfect the interiors of our aircraft, all crew and customers on board are required to wear face mask coverings and we're taking the temperature of our employees before they start work.

But at United, we're not stopping there. We're teaming up with experts from Clorox and the Cleveland Clinic to set a new standard for cleanliness and healthy flying that we are calling United CleanPlus℠.

Clorox is working closely with us to improve how we disinfect common surfaces and provide our customers with amenities that support a healthy and safe environment.

Physicians and scientists at the Cleveland Clinic, will advise us on new technologies and approaches, assist in training development and create a rigorous quality assurance program. And, as scientists learn more about how to fight COVID-19, Cleveland Clinic experts will help us use those discoveries to quickly implement new ways to keep our customers safe.

While we may not know when this pandemic will subside, what we do know is that travel is so deeply woven into the fabric of our global culture. We all desire to visit family, dance at a friend's wedding, hug parents…and see the wonders of this beautiful world. No matter how sharp the picture quality – or how strong the WiFi signal – there's simply no substitute for being there – in person – to collaborate, celebrate, explore. We are confident that travel will return. And when it does, United Airlines will be ready to serve you again in the friendly skies.

Thank you. Be well. And I look forward to seeing you on board.

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