The New United Polaris Lounge at LAX Has Arrived - United Hub

The new United Polaris lounge at LAX has arrived

By UK/IE Hub Team

Today, Los Angeles' International Airport (LAX) welcomed the newest lounge to the United Polaris® family. Similar to its predecessors, the new United Polaris lounge offers elevated comfort and service from lounge to landing, providing our international premium cabin customers with a truly unique experience.

Seating area at the new United Polaris lounge at LAX Seating area at the new United Polaris lounge at LAX

Distinct features and seating to meet all needs

With sweeping views of the airport and its surroundings, including the iconic space-age Theme Building, the new United Polaris lounge lets customers enjoy their preferences of three distinct experiences: an area to relax, an area to recharge and an area to engage. A custom scent, curated music playlist and subtle mood lighting all come together to create a memorable sensory experience.

Dining tables at the United Polaris lounge at LAX

Dining tables at the United Polaris lounge at LAX

Seating at the United Polaris lounge at LAX

Seating at the United Polaris lounge at LAX

The space features a variety of seating areas to meet all needs—whether you want to charge your mobile devices, take advantage of complimentary high-speed Wi-Fi, enjoy a gourmet meal or snack or simply rest before your flight. United Polaris lounge signature seats offer additional privacy for uninterrupted work or relaxation with integrated AC and USB power. The seats are designed with an oversized chair, integrated work or dining table, large privacy dividers and a personal side lamp.

Tucked away from the rest of the lounge, daybeds outfitted with a Saks Fifth Avenue blanket and pillow offer a quiet place to rest and recharge. Visitors also have the option to freshen up in our shower suites or simply indulge in Soho House & Co's Cowshed Spa products, featuring the best in wildcrafted ingredients and essential oils. Customers have ample space to keep their luggage with them in the shower suite so they will have all their personal items at hand. A valet will even steam your clothes upon request.

Freshen up in the shower suite


Food and drink selections with regional and global influences

Visitors can look forward to a culinary journey with an inventive, seasonal menu that manages to be familiar and far-reaching at once. Food and drink selections include nods to both the local area and the popular destinations we serve from Los Angeles. Behind the menu is Chef Tritia Gestuvo who delivers a culinary experience that is welcoming and familiar with global flair, using her extensive culinary training under L.A. legend Joachim Splichal and more than 10 years of experience in French cuisine to develop these distinctly tailored offerings. This menu is a true reflection of the love and passion Chef Gestuvo has for her hometown. Customers can grab something from the buffet before boarding or settle in for a full meal in the private dining space, which seats up to 16 people. Whether indulging in the street taco trio or sipping on a High Altitude Bloody Mary, travellers have plenty of choices to fuel up for their long flight ahead.

A labour of love

The focus behind the United Polaris experience has always been to provide our long-distance travellers with what they have asked for: better sleep in the sky. Hundreds of customers and employees were involved in more than 12,000 hours of research leading to the development of United Polaris. Through many focus groups and hours of on-the-ground and inflight product simulations—including overnight sleep tests of the new United Polaris seats—we explored a wide variety of product and service offerings and received feedback on what worked and what didn't. Only the best features went on to become a part of the United Polaris experience.

Take a look at how the United Polaris lounge at LAX was built:

The United Polaris lounge at Los Angeles' International Airport joins other lounges Houston's George Bush Intercontinental Airport follows closely the debut of the United Polaris lounge at San Francisco International Airport in April and the United Polaris lounge at New York/Newark last month. The United Polaris lounge at Los Angeles International Airport will open later this autumn.

Working to bring people home – repatriation flights underway

By The Hub team , April 03, 2020

When and where possible, we are working to repatriate travelers who are stranded abroad in the wake of the COVID-19 crisis. Our teams are working closely with government officials here in the U.S. as well as in other countries where flying has been restricted to gain the necessary approvals to operate service. In regions where government actions have barred international flying, we have coordinated with the the U.S. State Department and local government officials to re-instate some flights. Additionally, we have been operating several extra flights to countries in Central America and South America as we continue to play a role in connecting people and uniting the world.

We have operated more than 68 repatriation flights from Panama City, Guatemala City, Quito, Lima, San Pedro Sula, Tegucigalpa and Roatan, bringing nearly 9,200 people home. We will continue working with government officials to operate extra flights to Houston from Quito, San Pedro Sula, Tegucigalpa and from Lima to Washington Dulles and beginning April 5, we will begin operating multiple charter flights between Delhi and San Francisco. We continue to review more opportunities for flights between the United States and other countries to bring citizens home.

Video provided by the U.S. Embassy Ecuador of Americans returning home on United.

Additionally, our Customer Solutions and Recovery team is working with customers in the following markets to rebook them on flights back to the United States as capacity allows, either on our aircraft or on one of our airline partners' planes:

  • Quito, Ecuador
  • Managua, Nicaragua
  • Roatan, Honduras
  • San Pedro Sula, Honduras
  • Amsterdam
  • Brussels
  • Munich
  • Singapore
  • Tokyo-Haneda
  • Seoul, South Korea
  • Melbourne, Australia

We also recently reinstated several international flights back into our schedule to support customers and essential businesses which depend on these routes. As a result, we will be the only airline to offer service between Newark/New York and London, San Francisco and Sydney, as well as Houston and São Paulo, Brazil.

United Zoom backgrounds for AvGeeks

By The Hub team , April 02, 2020

Calling all AvGeeks and travelers! Here's a fun way to take your next video call….from a United Polaris® seat, the cockpit or cruising altitude. We're introducing United-themed backgrounds for use on Zoom, a video conferencing tool that many people are using to stay connected.

So for your next meeting or catch up with friends and family, download the app to either your computer or mobile device to get started. If you've already downloaded Zoom you can skip ahead to updating your background image (see instructions below).

  1. Start here by downloading your favorite United image to your computer or mobile device. Just click "download" in the bottom left corner of the image.
  2. Next go to your Zoom app (you'll need to download the app to access backgrounds) and click on the arrow to the right of your video camera icon in the bottom of the screen.
  3. From here select, "choose virtual background" to upload your uniquely United photo.







Domestic and international schedule reductions

By The Hub team , April 02, 2020

While travel demand and government restrictions continue to impact our schedule, we know some people around the globe are displaced and still need to get home. While our international schedule will be reduced by about 90% in April, we will continue flying six daily operations to and from the following destinations — covering Asia, Australia, Latin America, the Middle East and Europe — in an effort to get customers where they need to be. This remains a fluid situation, but United continues to play a role in connecting people and uniting the world, especially in these challenging times. Learn more about what we're doing to keep customers and employees safe.

Flights continuing from now through May schedule:

  • New York/Newark – Frankfurt (Flights 960/961)
  • New York/Newark – London (Flights 16/17)
  • New York/Newark – Tel Aviv (Flights 90/91)
  • Houston – Sao Paulo (Flights 62/63)
  • San Francisco – Tokyo-Narita (Flights 837/838)
  • San Francisco – Sydney (Flights 863/870)

In addition to the above, we will continue to operate the following flights to help displaced customers who still need to get home. In destinations where government actions have barred us from flying, we are actively looking for ways to bring customers who have been impacted by travel restrictions back to the United States. This includes working with the U.S. State Department and the local governments to gain permission to operate service.

Atlantic

The following flights will continue through March 28 westbound:

  • New York/Newark – Amsterdam (Flights 70/71)
  • New York/Newark – Munich (Flights 30/31)
  • New York/Newark – Brussels (Flights 999/998)
  • New York/Newark – Cape Town (Flights 1122/1123)
  • Washington-Dulles – London (Flights 918/919)
  • San Francisco – Frankfurt (Flights 58/59)

The final westbound departures on all other Atlantic routes will take place on March 25.

Pacific

  • We will continue to fly San Francisco-Seoul (Flights 893/892) through March 29 and San Francisco-Tahiti (Flights 115/114) through March 28.
  • Our final eastbound departures on all other Pacific routes will take place on March 25.
  • We will maintain some Guam flights as well as a portion of our Island Hopper service.
  • Hawaii's governor issued a mandatory 14-day self-quarantine order for all travelers arriving or returning to Hawaii. Travelers must complete a Hawaii Department of Agriculture form that will be distributed on board their flight which will also include the requirements for the 14-day quarantine, as well as the penalties. You must show a government issued ID upon arrival along with your form. You can find more information on the governor's website.

Latin America/South America

  • We will continue to fly Newark/New York – Sao Paulo (Flights 149/148) through March 27 outbound.
  • The last southbound departures on most other routes will take place March 24.

Mexico

  • We will reduce our Mexico operation over the next five days. After March 24, we will maintain a small number of daytime flights to certain destinations in Mexico — more to come in the next few days.

Canada

  • We will suspend all flying to Canada effective April 1.

In destinations where government actions have barred us from flying, we are actively looking for ways to bring customers who have been impacted by travel restrictions back to the United States. This includes working with the U.S. State Department and the local governments to gain permission to operate service.

The revised international schedule will be viewable on united.com on Sunday, March 22. We will continue to update our customers with information as it's available.

If you're scheduled to travel through May 31, 2020, and would like to change your plans, there is no fee to do so, regardless of when you purchased your ticket or where you're traveling. Please visit united.com for more information, or reference our step-by-step guide on how to change your flight, cancel and rebook later.

Domestic schedule

Effective April 8, we are further reducing our domestic service between some of our airport hub locations and 31 airports across the United States. We will continue offering service to all of these airports through other United hubs. Additionally, effective April 8, we will suspend service between the mainland and Hilo, Maui, Kona and Lihue - and we will maintain our daily service between our San Francisco hub and Honolulu, which has been reduced to one flight daily. We will continue to operate daily service between Honolulu and Guam.

We are closely monitoring demand as well as changes in state and local curfews and government restrictions across the U.S. and will adjust our schedule accordingly throughout the month.

These the changes result in a 67% overall domestic reduction from a previous 52%, and our overall capacity will now be down 78% overall.

Hub city Route suspensions Remaining service
Denver Arcata/Eureka, CA
Appleton, WI
Hartford, CT
Charleston, SC
Grand Rapids, MI
Honolulu, HI
Hobbs, NM
Jacksonville, FL
Kona, HI
Lihue, HI
Kahului, HI
Shreveport, LA
Santa Rosa, CA
Syracuse, NY
SFO
ORD
IAD, ORD
EWR, IAD, IAH, ORD
ORD
SFO
IAH
EWR, IAD, IAH, ORD
Market Suspension
Market Suspension
Market Suspension
IAH
SFO
IAD, ORD
New York/Newark Austin, TX
Burlington, VT
Buffalo, NY
Akron/Canton, OH
Grand Rapids, MI
Hilton Head, SC
Honolulu, HI
Las Vegas, NV
Kansas City, MO
Milwaukee, WI
Madison, WI
Minneapolis, MN
New Orleans, LA
Omaha, NE
Norfolk, VA
Portland, OR
Phoenix, AZ
Providence, RI
San Diego, CA
San Antonio, TX
Seattle, WA
Salt Lake City, UT
Sacramento, CA
Orange County, CA
Syracuse, NY
Knoxville, TN
Fayetteville, AR
DEN, IAH, ORD, SFO
IAD, ORD
IAD, ORD
ORD
ORD
IAD
SFO
DEN, IAD, IAH, LAX, ORD, SFO
DEN, IAD, IAH, ORD
DEN, IAH, ORD
DEN, ORD
DEN, IAD, IAH, ORD
DEN, IAD, IAH, ORD
DEN, IAH, ORD
DEN, IAD, ORD
DEN, IAH, ORD, SFO
DEN, IAD, IAH, LAX, ORD, SFO
IAD, ORD
DEN, IAD, IAH, LAX, ORD, SFO
DEN, IAD, IAH, ORD
DEN, IAD, IAH, ORD, SFO
DEN, IAH, LAX, ORD, SFO
DEN, IAH, LAX, ORD, SFO
DEN, IAH, ORD, SFO
IAD, ORD
DEN, IAD, IAH, ORD
DEN, IAH, ORD
Washington-Dulles Austin, TX
Grand Rapids, MI
Honolulu, HI
Portland, OR
Sacramento, CA
DEN, IAH, ORD, SFO
ORD
SFO
DEN, IAH, ORD, SFO
DEN, IAH, LAX, ORD, SFO
Houston Hartford, CT
Boise, ID
Akron/Canton, OH
Grand Rapids, MI
Honolulu, HI
Lexington, KY
Ontario, CA
Norfolk, VA
Palm Springs, CA
Richmond, VA
Reno, NV
San Jose, CA
IAD, ORD
DEN, LAX, ORD, SFO
ORD
ORD
SFO
IAD, ORD
DEN, SFO
DEN, IAD, ORD
DEN, SFO
DEN, EWR, IAD, ORD
DEN, SFO
DEN
Los Angeles Arcata/Eureka, CA
Austin, TX
Boston, MA
Baltimore, DC
Bozeman, MT
Cleveland, OH
Eugene, OR
Honolulu, HI
Hilo, HI
Kona, HI
Lihue, HI
Orlando, FL
Mammoth Lakes, CA
Madison, WI
Kahului, HI
Palm Springs, CA
Redding, CA
Bend/Redmond, CA
Reno, NV
San Antonio, TX
Stockton, CA
Seattle, WA
St George, UT
SFO
DEN, IAH, ORD, SFO
DEN, EWR, IAD, IAH, ORD, SFO
DEN, IAH, ORD
DEN
DEN, EWR, IAD, IAH, ORD
DEN, SFO
SFO
Market Suspension
Market Suspension
Market Suspension
DEN, EWR, IAD, IAH, ORD, SFO
Market Suspension
DEN, ORD
Market Suspension
DEN, SFO
SFO
DEN, SFO
DEN, SFO
DEN, IAD, IAH, ORD
Market Suspension
DEN, IAD, IAH, ORD, SFO
DEN
Chicago Albuquerque, NM
Asheville, NC
Bismarck/Mandan, ND
Bozeman, MT
Kearney, NE
Panama City, FL
Eugene, OR
Fresno, CA
Spokane, WA
Hilton Head, SC
Honolulu, HI
Wilmington, NC
Jackson, MS
Kahului, HI
Palm Springs, CA
Reno, NV
San Jose, CA
Valparaiso, FL
DEN, IAH
IAD
DEN
DEN
DEN
IAH
DEN, SFO
DEN, LAX, SFO
DEN
IAD
SFO
IAD
IAH
Market Suspension
DEN, SFO
DEN, SFO
DEN
IAH
San Francisco Albuquerque, NM
Atlanta, GA
Nashville, TN
Baltimore, DC
Bozeman, MT
Cleveland, OH
Columbus, OH
Dallas/Fort Worth, TX
Detroit, MI
Fort Lauderdale, FL
Spokane, WA
Indianapolis, IN
Kona, HI
Lihue, HI
Kansas City, MO
Mammoth Lakes, CA
Madison, WI
Minneapolis, MN
New Orleans, LA
Kahului, HI
Oklahoma City, OK
Omaha, NE
Philadelphia, PA
Pittsburgh, PA
Raleigh/Durham, NC
San Antonio, TX
St Louis, MO
Tampa, FL
Fayetteville, AR
DEN, IAH
DEN, EWR, IAD, IAH, ORD
DEN, EWR, IAD, IAH, ORD
DEN, IAH, ORD
DEN
DEN, EWR, IAD, IAH, ORD
DEN, EWR, IAD, IAH, ORD
DEN, EWR, IAD, IAH, ORD
DEN, EWR, IAD, IAH, ORD
DEN, EWR, IAD, IAH, ORD
DEN
DEN, EWR, IAD, IAH, ORD
Market Suspension
Market Suspension
DEN, IAD, IAH, ORD
Market Suspension
DEN, ORD
DEN, IAD, IAH, ORD
DEN, IAD, IAH, ORD
Market Suspension
DEN, IAD, IAH, ORD
DEN, IAH, ORD
DEN, IAH, ORD
DEN, EWR, IAD, IAH, ORD
DEN, EWR, IAD, IAH, ORD
DEN, IAD, IAH, ORD
DEN, EWR, IAD, IAH, ORD
DEN, EWR, IAD, IAH, ORD
DEN, IAH, ORD
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