Fit for the Runway: We Begin Testing New Uniforms - United Hub
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Fit for the runway: We begin testing new uniforms

By The Hub team, January 16, 2019

Last year we announced new partnerships with Tracy Reese, Brooks Brothers and Carhartt — best-in-class fashion and apparel designers — to help reimagine uniforms for more than 70,000 of our employees. Focusing on high quality fabrics, improved breathability and overall enhanced fit, our goal is to design and develop a more cohesive collection that looks good, feels good and enables employees to perform at their best on behalf of our customers.

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"I'm excited for United employees and customers to see the designs we've been hard at work on, and for employees to begin to wear-test these new looks to test their fit and function. I've traveled the world with United to meet with thousands of employees to better understand their job duties and hear first-hand what is needed in a uniform so that these women look and feel good, but most importantly – perform at their best," said Designer, Tracy Reese.

We're now ready to share images of uniform designs we will test at multiple times over the coming year.

Our employees and unions were an integral part in every step of the new uniform creation. This included input from our employee design committees as well as 17,000 survey responses, 35 in-person focus groups, 25 observations at 25 airports around the world.

"From inception of its new uniforms for above the wing and below the wing groups, the IAM has worked in partnership with United to help create uniforms that employees find comfortable, functional and stylish. United's commitment to be inclusive and reflective of its entire workforce is evident in the thoughtful choices of the exceptional designers and manufacturers — Tracy Reese, Brooks Brothers and Carhartt, " said Maria Tusa, International Association of Machinists and Aerospace Workers, District 141 Vice President East.

"My involvement with the uniform program has been very productive and eye opening. Being asked to represent our coworkers and having the Company ask, 'OK what are you looking for in a new uniform?' is very refreshing. All of our suggestions have been written down and given the attention they are due. It is amazing how many steps are involved in putting together a new uniform. A uniform that is not only functional and comfortable but stylish and will reflect the image of United. It has been wonderful working with employees from across the system and putting our thoughts and ideas into action. The brands that we are partnered with are absolutely unbelievable. The designs from both brands are well equipped to launch us into the future of United Airlines. They are poised to give instant recognition to our customers the minute they see our new uniforms," said Danny Lopez, Dulles Customer Service Representative.

Our new uniform design will have a base color, Rhapsody Blue, to ensure all of our work groups look like one team while pops of color inspired by our new color palette will accentuate each design and easily differentiate each work group for our customers. From new patterns to colored inseams and kick pleats, our new uniforms will be uniquely United.

"These designs represent months of collaboration with United's front-line employees to develop a uniforms program that the United team will be proud to wear. Uniforms are such a critical part of employees' work lives, so no stone was unturned as we created these designs with enthusiastic employee input. This includes high quality fabric, improved breathability, enhanced fit and pops of color. We will continue to refine these garments based on feedback following the upcoming wear test," said Brian Lane, Brooks Brothers Designer.

More than 1,300 pilots, flight attendants and customer service representatives will soon begin wear testing pieces, which will focus on the fit and function of each garment and will not include the new color palette, to ensure the proposed uniforms meet the needs of day-to-day duties. These images are not a full representation of the final uniform program – we'll continue to refine designs based on employee feedback.

Read more of what our employees and Union leaders are saying about the new uniforms below:


United employees can learn more on the uniform designs by visiting Flying Together.

Entertainment for all

By The Hub team, August 04, 2020

Our Marketing Inflight Entertainment and Connectivity team and Bridge, our Business Resource Group (BRG) for people with all abilities, partnered together to test and provide feedback on our award-winning seatback inflight entertainment (IFE) system.

Aptly named "Entertainment for all," our new seatback IFE system offers the an extensive suite of accessibility features, allowing for unassisted use by people of all visual, hearing, mobility and language abilities.

"It's nice to know that I can get on a plane and pick my favorite entertainment to enjoy, just like every customer," said Accessibility Senior Analyst and Developer and Bridge Chief of Staff Ray C., who is blind.

"As a deaf employee, the closed captioning availability on board our aircraft is something I value greatly," added Information Technology Analyst Greg O. "The new IFE further cements United's visibility within the deaf community and elsewhere. It makes me proud to be an employee."

Accessibility features of the new IFE include a text-to-speech option, explore by touch, customizable text size, screen magnification, color correction and inversion modes, and alternative navigation options for those unable to swipe or use a handset. For hearing-impaired and non-English-speaking passengers, customization options provide the ability for customers to be served content and receive inflight notifications based on their preferences and settings —with closed captions, with subtitles or in the language of their choice from the 15 languages supported. Our "Entertainment for all" system won the Crystal Cabin Award in 2019, and recently, the Dr. Margaret Pfanstiehl Research and Development Award for Audio Description by the American Council of the Blind.

"This really showed the benefits of partnering with BRGs in helping us improve products and services for our customers and employees," said Inflight Entertainment and Connectivity Senior Manager Corinne S. "Even though we have been recognized with awards for our IFE accessibility features, we are not resting on our laurels but continuing to work towards improving the inflight entertainment experience for all of our customers to ensure entertainment is available for all."

Shaping an inclusive future with Special Olympics

By The Hub team, July 24, 2020

If your travels have taken you through Chicago O'Hare International Airport anytime since October 2019, you may have had a friendly, caring and jovial exchange with Daniel Smrokowski. Daniel is one of four Service Ambassadors thanks to our ongoing partnership with Special Olympics. This inaugural ambassador program aims to provide Special Olympic athletes employment opportunities within our operation, affording them a unique and meaningful career.

Since 2018, our partnership with Special Olympics has become one of United's most cherished relationships, going beyond the events we take part in and volunteer with. While the plane pull competitions, polar plunges, duck derbies and Special Olympics World Games and other events around the world are a big part of our involvement, the heart of this partnership lies with the athletes and individuals supported by Special Olympics. To advocate for their inclusion in every setting is one of our biggest honors, and we take great pride in the role we play in the organization's inclusion revolution.

Aiding in the success of Special Olympics' mission to create continuing opportunities for individuals with intellectual disabilities, throughout the two-year partnership, United has volunteered over 10,500 hours and donated over $1.2 million in travel to the organization. The impact of this partnership is felt at every level, both at Special Olympics and within our own ranks.

"The Inclusion Revolution campaign, led by our athletes, aims to end discrimination against people with intellectual disabilities. United Airlines has joined in our fight for inclusion, empowering our athletes with the skills needed to succeed and opportunities to contribute their abilities as leaders," said Special Olympics International Chairman Tim Shriver. "United Airlines believes that people with intellectual disabilities should be perceived as they really are: independent, world-class athletes, students, employees, neighbors, travelers, and leaders who contribute to make this world a better place."

Our Service Ambassador program is just one of the many ways Special Olympics has impacted not only our employees, but also our customers. "I see every day how our Service Ambassadors connect with our customers the moment they walk into the airport lobby," said Senior Customer Service Supervisor Steve Suchorabski. "They provide a warm, welcoming smile ad assist in any way they can. To see these young adults hold positions that a society once told them they couldn't is truly the most heartwarming part of my job," Steve continued.

"The opportunity to be a part of the United family means everything to me," Daniel said. "I feel so much pride showing up to work in a Special Olympics/United co-branded uniform, working among such a loving and supportive community. The relationship between these two organizations is truly helping to shape my future while letting me use my gifts of communicating and helping others. Hopefully, I can spend my entire career at United," Daniel added.

In honor of Special Olympics' Global Week of Inclusion in July, we're asking our employees, customers and partners to sign a pledge to #ChooseToInclude at jointherevolution.org/pledge.

And be sure to check out Daniel's podcast The Special Chronicles.

United works with partners to send food to USDA food bank

By The Hub team, July 23, 2020

In collaboration with food-logistics company Commodity Forwarders Inc. (CFI), United moved nearly 190,000 pounds of fresh produce to Guam for the U.S. Department of Agriculture's Coronavirus Farm Assistance Program. This new program was created to provide critical support to consumers impacted by the COVID-19 global pandemic.

A variety of fresh fruits were transported from Los Angeles (LAX) to Guam (GUM) on United's newly introduced, non-stop cargo-only flight – a route added to meet cargo demand during the COVID-19 crisis. The fresh food was repacked in 10-pound cases in Los Angeles, prepared for departure at CFI's LAX location, and flown to GUM by the United team. Through this beneficial partnership between United and CFI, the perishable goods were kept cool during every step of the process and distributed as part of the food bank program in Guam.

"Everyone on our team has worked relentlessly during the pandemic to get critical goods to where they are needed most. Establishing a comprehensive network of cargo-only flights have allowed us to keep the supply chain moving even while passenger flight capacity has been reduced," said Regional Senior Manager of Cargo Sales, Marco Vezjak. "Knowing that we are able to help during these difficult times – in this case the Guam community – is our biggest reward and greatest motivation to keep moving forward."

United is proud to play a role in maintaining the global food supply chain and helping people access the supplies they need. Since March 19, United has operated over 4,000 cargo-only flights, moving over 130 million pounds of cargo.

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