Fit for the Runway: We Begin Testing New Uniforms - United Hub
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Fit for the runway: We begin testing new uniforms

By The Hub team, January 16, 2019

Last year we announced new partnerships with Tracy Reese, Brooks Brothers and Carhartt — best-in-class fashion and apparel designers — to help reimagine uniforms for more than 70,000 of our employees. Focusing on high quality fabrics, improved breathability and overall enhanced fit, our goal is to design and develop a more cohesive collection that looks good, feels good and enables employees to perform at their best on behalf of our customers.

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"I'm excited for United employees and customers to see the designs we've been hard at work on, and for employees to begin to wear-test these new looks to test their fit and function. I've traveled the world with United to meet with thousands of employees to better understand their job duties and hear first-hand what is needed in a uniform so that these women look and feel good, but most importantly – perform at their best," said Designer, Tracy Reese.

We're now ready to share images of uniform designs we will test at multiple times over the coming year.

Our employees and unions were an integral part in every step of the new uniform creation. This included input from our employee design committees as well as 17,000 survey responses, 35 in-person focus groups, 25 observations at 25 airports around the world.

"From inception of its new uniforms for above the wing and below the wing groups, the IAM has worked in partnership with United to help create uniforms that employees find comfortable, functional and stylish. United's commitment to be inclusive and reflective of its entire workforce is evident in the thoughtful choices of the exceptional designers and manufacturers — Tracy Reese, Brooks Brothers and Carhartt, " said Maria Tusa, International Association of Machinists and Aerospace Workers, District 141 Vice President East.

"My involvement with the uniform program has been very productive and eye opening. Being asked to represent our coworkers and having the Company ask, 'OK what are you looking for in a new uniform?' is very refreshing. All of our suggestions have been written down and given the attention they are due. It is amazing how many steps are involved in putting together a new uniform. A uniform that is not only functional and comfortable but stylish and will reflect the image of United. It has been wonderful working with employees from across the system and putting our thoughts and ideas into action. The brands that we are partnered with are absolutely unbelievable. The designs from both brands are well equipped to launch us into the future of United Airlines. They are poised to give instant recognition to our customers the minute they see our new uniforms," said Danny Lopez, Dulles Customer Service Representative.

Our new uniform design will have a base color, Rhapsody Blue, to ensure all of our work groups look like one team while pops of color inspired by our new color palette will accentuate each design and easily differentiate each work group for our customers. From new patterns to colored inseams and kick pleats, our new uniforms will be uniquely United.

"These designs represent months of collaboration with United's front-line employees to develop a uniforms program that the United team will be proud to wear. Uniforms are such a critical part of employees' work lives, so no stone was unturned as we created these designs with enthusiastic employee input. This includes high quality fabric, improved breathability, enhanced fit and pops of color. We will continue to refine these garments based on feedback following the upcoming wear test," said Brian Lane, Brooks Brothers Designer.

More than 1,300 pilots, flight attendants and customer service representatives will soon begin wear testing pieces, which will focus on the fit and function of each garment and will not include the new color palette, to ensure the proposed uniforms meet the needs of day-to-day duties. These images are not a full representation of the final uniform program – we'll continue to refine designs based on employee feedback.

Read more of what our employees and Union leaders are saying about the new uniforms below:


United employees can learn more on the uniform designs by visiting Flying Together.

United Cargo operates more than 11,000 cargo-only flights in one year

By The Hub team, March 19, 2021

On March 19, 2020, United operated its first flight carrying cargo without passengers on board. While the passenger cabin was empty, its cargo hold was completely full, carrying more than 29,000 pounds of commodities from Chicago O'Hare International Airport (ORD) to Frankfurt Airport (FRA).

A year later, United Cargo has operated more than 11,000 cargo-only flights carrying more than 570 million pounds of freight. To support the COVID-19 pandemic recovery efforts, United Cargo has also transported more than 113 million pounds of medical and pharmaceutical products on both cargo-only and passenger flights as well as approximately 10 million COVID-19 vaccines, providing global communities access to the items they have needed most.

10 tips for spring travel

By The Hub team, February 24, 2021

Whether you haven't flown with us for a while or just need a quick refresher before your spring trip, read this list of tips to know before your flight and arrive at the airport travel-ready:

1. Download the United app for contactless bag check, travel assistance and more

Before your flight, download the United app to view your flight status, check in, sign up for flight notifications, locate departure gates, access our free personal device entertainment when available and more. We've also updated our app with new features that can make your trip a little safer, including contactless bag check.

Don't forget to use Agent on Demand for help with any and all questions you may have before your flight. This new capability is available at all our U.S. hub airports and allows you to use your own mobile device to contact a customer service agent via phone, video or chat to help with day-of-travel questions while you're at the airport. Learn more about Agent on Demand here.

United joins UNICEF COVAX initiative

By The Hub team, February 19, 2021

This week, we were honored to become the first U.S. airline to join the UNICEF Humanitarian Airfreight Initiative to combat the COVID-19 pandemic by transporting the vaccine and other critically needed supplies to underserved areas of the globe.

"We are committed to helping the global community in any way we can, and we all must work together to do our part to bring this health and humanitarian crisis to an end," said Director of Cargo Specialty Products Manu Jacobs.

We will leverage our expertise to transport these critical pharmaceutical and healthcare shipments around the world safely, efficiently and expediently. We are proud to partner with the United Nations to support this global effort and provide equitable access to COVID-19 vaccines.

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