Fit for the Runway: We Begin Testing New Uniforms - United Hub
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Fit for the runway: We begin testing new uniforms

By The Hub team , January 16, 2019

Last year we announced new partnerships with Tracy Reese, Brooks Brothers and Carhartt — best-in-class fashion and apparel designers — to help reimagine uniforms for more than 70,000 of our employees. Focusing on high quality fabrics, improved breathability and overall enhanced fit, our goal is to design and develop a more cohesive collection that looks good, feels good and enables employees to perform at their best on behalf of our customers.

Ramp Service 

"I'm excited for United employees and customers to see the designs we've been hard at work on, and for employees to begin to wear-test these new looks to test their fit and function. I've traveled the world with United to meet with thousands of employees to better understand their job duties and hear first-hand what is needed in a uniform so that these women look and feel good, but most importantly – perform at their best," said Designer, Tracy Reese.

We're now ready to share images of uniform designs we will test at multiple times over the coming year.

Our employees and unions were an integral part in every step of the new uniform creation. This included input from our employee design committees as well as 17,000 survey responses, 35 in-person focus groups, 25 observations at 25 airports around the world.

"From inception of its new uniforms for above the wing and below the wing groups, the IAM has worked in partnership with United to help create uniforms that employees find comfortable, functional and stylish. United's commitment to be inclusive and reflective of its entire workforce is evident in the thoughtful choices of the exceptional designers and manufacturers — Tracy Reese, Brooks Brothers and Carhartt, " said Maria Tusa, International Association of Machinists and Aerospace Workers, District 141 Vice President East.

"My involvement with the uniform program has been very productive and eye opening. Being asked to represent our coworkers and having the Company ask, 'OK what are you looking for in a new uniform?' is very refreshing. All of our suggestions have been written down and given the attention they are due. It is amazing how many steps are involved in putting together a new uniform. A uniform that is not only functional and comfortable but stylish and will reflect the image of United. It has been wonderful working with employees from across the system and putting our thoughts and ideas into action. The brands that we are partnered with are absolutely unbelievable. The designs from both brands are well equipped to launch us into the future of United Airlines. They are poised to give instant recognition to our customers the minute they see our new uniforms," said Danny Lopez, Dulles Customer Service Representative.

Our new uniform design will have a base color, Rhapsody Blue, to ensure all of our work groups look like one team while pops of color inspired by our new color palette will accentuate each design and easily differentiate each work group for our customers. From new patterns to colored inseams and kick pleats, our new uniforms will be uniquely United.

"These designs represent months of collaboration with United's front-line employees to develop a uniforms program that the United team will be proud to wear. Uniforms are such a critical part of employees' work lives, so no stone was unturned as we created these designs with enthusiastic employee input. This includes high quality fabric, improved breathability, enhanced fit and pops of color. We will continue to refine these garments based on feedback following the upcoming wear test," said Brian Lane, Brooks Brothers Designer.

More than 1,300 pilots, flight attendants and customer service representatives will soon begin wear testing pieces, which will focus on the fit and function of each garment and will not include the new color palette, to ensure the proposed uniforms meet the needs of day-to-day duties. These images are not a full representation of the final uniform program – we'll continue to refine designs based on employee feedback.

Read more of what our employees and Union leaders are saying about the new uniforms below:


United employees can learn more on the uniform designs by visiting Flying Together.

Steps toward the sky

By Rachel Landgraf , February 18, 2020

Carole Cary-Hopson, Newark Liberty International Airport Boeing 737 First Officer, remembers how it felt piloting her first United flight.

"Shivers" she recalled. "I felt as if this is what dreams are made of. Every single time I come to work, I feel that way."

"That way" was 14 years in the making for Carole. "What dreams are made of" dates back to her childhood in Pennsylvania and frequently visiting her grandma's home in south Jersey that was right by the Philadelphia airport.

Pictured: Carole Cary-Hopson

"We would go and lie in the grass by the airport and note the colors of the planes coming in and leaving, how many would come through at a time; we made graphs," said Carole. "I was fascinated by it."

As Carole grew up, she held on to that fascination, but an undergrad and master's degree later, she found herself successfully climbing her way up the corporate ladder, from the NFL to Footlocker. As her duties and roles continued to evolve and grow, Carole observed that she was always on an airplane. In fact, it was on a work trip where that observation and her life-long fascination came full circle.

"I was on a KLM flight and the pilot noticed me looking around and observing everything," she said. "So, he offered me the jumpseat and proceeded to teach me everything across the North Atlantic trip. It was then and there I realized, 'I can do this.' It all came together in my head."

Not long after that flight, Carole went on a date with a man who she now proudly calls her husband.

"I told him on that date, 'I have something to tell you and if you laugh at me about it, I'll never see you again,'" said Carole. Carole proceeded to tell him about her dream of becoming a pilot. A few weeks after that date, he handed her gift certificates to attend a flight school right outside of Manhattan.

From there, Carole moved roles in her corporate career once more, taking a job with L'Oreal where she socked away her paychecks to save up for flight school. In the meantime, she began to network in the aviation world, attending events through Women in Aviation and the Organization of Black Aerospace Professionals (OBAP). It was there she met her mentors, one being American Airlines Captain Jenny Beatty who handed her a mug of Bessie Coleman, the first woman of African-American and Native-American descent to hold a pilot's license.

"I stood on that crowded convention floor with Jenny and Bessie at that time and just bawled," said Carole. "I kept asking myself how I could be an Ivy League graduate and had never heard of her. At that moment, I wanted to do something with her story."

Thus, along with training, becoming a pilot and raising a family, Carole began writing a historical fiction book on Bessie, a woman who had to go to France to learn how to fly because no one would teach her in the U.S. Today, the book is near completion and once finished, 25% of the proceeds will go toward the Lt. Colonel Luke Weathers Flight Academy, an organization within OBAP that aims to grow and diversify the future pilot pipeline.

Carole pictured with a group of young women

"I hope Bessie is smiling down and has forgiven me for taking so long on writing this book," said Carole. "She continues to provide me with guidance and being an example of determination. I know she would tell me to keep going and to not even dare to stop."

Well, as if Bessie already doesn't know, stopping doesn't seem to be in Carole's vocabulary.

"When you have a goal, there are a series of definitive steps," said Carole. "Each one is important and sometimes, they take many years to reach. But each one of those goals I had in the past were steps that got me to flying."

And Carole's next step?

"Continue to fly and finish Bessie's book," said Carole. "And once the book is finished, the goal is a movie and then sending 100 black women to flight school. With the numbers being only 1-2% African-American's flying, we need to fix that, and I intend to!"

Finding our heart in Peru

By Kelsey + Courtney Montague , February 14, 2020

Sisters and United MileagePlus® Premier® 1k members, Kelsey and Courtney Montague, are constantly traveling to create street art pieces for communities around the world. This year they teamed up with us to travel to Peru to explore the beautiful country, and to create a custom mural for a very special group of young women participating in the Peruvian Hearts program. Peruvian Hearts, now part of our Miles on a Mission program, works to support female leaders with access to education, counseling and peer support

Finding tranquility at Machu Picchu

As we hiked up the ancient steps of Machu Picchu, we were surrounded by Incan merchants, servants and townsfolk climbing the stairs to start their day. As foreigners not used to hiking at 7,9000 feet, the locals sprinted by us as we struggled up the steep steps, with the lush rainforest behind us and ancient city just beyond. But even with burning legs and straining lungs, it's likely anyone's breath would be taken away (as ours was) once they reached the clearing above this sprawling city in the clouds. All thoughts of the slightly tortuous route we took to this dazzling ancient city were forgotten the second we laid eyes on this UNESCO World Heritage site.

Along with my sister Kelsey, our Dad and our friend Clay felt the power and mystery when we all arrived at the vantage point over the city of Machu Picchu. The day before we had traveled all day from Denver flying in United's stunning United Polaris®. We slept fully flat on two excellent flights, curled up on down pillows and wrapped in Saks Fifth Avenue comforters. We slept soundly after feasting on steak and chocolate sundaes and spent a layover chatting with bartender, Steven, as he made us cosmos at the United Polaris lounge in Houston. It was wonderful, but the best part? Arriving in Peru so rested and relaxed we were able to completely savor this moment at Machu Picchu. A moment only made sweeter when our Dad turned to us and thanked us for taking him on the trip of a lifetime and giving him the opportunity to see a place he never thought he'd get to visit.

We explore the ruins with the wide eyes of children, enjoying every view and savoring every piece of information from our guide. Llamas 'own' the ruins and gently nudge tourists aside as they scamper between buildings to their favorite pasture. The terraces on the outskirts of the town were used to prevent soil erosion and to farm maize and beans. Condors soar above our heads, their keen eyes hunting for chinchillas tucked into the terrace rock walls.

Incan community members that lived or worked in Machu Picchu must have felt the same way we felt the first time they came across this thriving metropolis, situated on top of a mountain. Incan urban planners neatly organized centers for astrological studies, religious ceremonies, sports, commerce and farming. The buildings were built from granite and limestone, likely from a quarry located on the same mountaintop. Some buildings were so finely constructed scientists still don't quite know how the Incans did it.

At the end of the tour we come to the sacred rock — a perfect, flat replica of the Yanantin mountain behind it. Some mystical members of society believe that touching the rock transmits tremendous power. I won't lie that I quietly let my fingers graze the stone as a I walked by. Did I feel a sudden power rush? No. But did I leave Machu Picchu filled with a sense of wonder and a reaffirmed belief that anything is possible? Yes.

Partnering with Peruvian Hearts

The next morning, we awoke ready to tackle the most meaningful part of our trip to Peru — working with Peruvian Hearts.

Peruvian Hearts works to support women by giving them access to education, counseling and peer support. They are currently working with 32 talented, bright young women who they have hand-picked from secondary institutions across Cusco. They focus on supporting brilliant engineers, psychologists, teachers, scientists and doctors. These are the future female leaders that will change their communities, their country and the world for the better.

When we arrive to meet these scholars, they cheer, and each young woman gives Kelsey and me a hug. Overwhelmed, we both begin to cry. We are so grateful for our job as a traveling street art team, but we are on the road so much we are often very lonely. We can't remember the last time we received so many hugs or saw so many bright smiles.

When we arrive to the Peruvian Hearts headquarters a number of the young women tell us how they found Peruvian Hearts. Aldi, a brilliant engineer in training, was asked to join this special organization because she was first in her class in secondary school. She grew up in tough financial circumstances — her mother is ill and unable to work, and her father works in construction. As the only person in her family who has attended university, she is the primary hope of her family. Tears stream down her face as she describes how tough it has been for her family to survive. So many of these young women tell similar stories and carry the weight of their entire family's future squarely and proudly on their shoulders.

These stories reaffirm the reason Kelsey and I decided to join forces with United — we hope to make that weight on their shoulders a little lighter. As we worked on the mock-up for the mural to commemorate Peruvian Hearts, United decided to help in another way by including Peruvian Hearts in their new Miles on a Mission program. A first of its kind program, United MileagePlus members can now donate their miles to nonprofits they care about. Miles that will help young women like Aldi attend conferences in the United States or study abroad in Mexico.

Other women will be able to travel more freely between their studies in Lima and their families in Cusco. The young scholars were so excited to now be part of the United family and to have access to the connections a major airline can bring.

After an ideation period Kelsey decided to create a large-scale heart flock mural with 32 hearts on one side to represent the young women in the program and 32 hearts on the other side to represent those to come. Over two days we painted the piece and filled it with items that represent Peru (a llama, a condor, Peru's national flower and butterflies), Peruvian Hearts (pencils, books, and a shooting star) and a United airplane. As we worked on the piece the ladies sang, danced and told us their dreams. Dreams to travel, learn new languages, start meaningful careers and change their communities for the better.

When we finished the piece — two massive streams of hearts that appear to be coming from the person standing in the middle of the mural — the girls came to thank us. With cheers, hugs and kisses they explained how proud they were that this mural was for them and how it would continue to lift them up as they work hard to improve their circumstances.

At the end of this project Kelsey and I felt so blessed to be connected to such a wonderful group of women. At that moment we realized that is what art and travel should be about. Art and travel should connect us to each other as humans and to something deeper within ourselves — a desire to lift each other up.

Visit United's Miles on a Mission program to support Peruvian Hearts .

We suspend travel to China and Hong Kong

By The Hub team

February 12, 2020

As we continue to evaluate our operation between our U.S. airport hub locations and Beijing, Chengdu, and Shanghai as well as Hong Kong, we have decided to extend the suspension of those flights until April 24. We will continue to monitor the situation and will evaluate our schedule as we remain in close contact with the CDC and other public health experts around the globe.

We suspend travel to Hong Kong

February 4, 2020

In response to the continued drop in demand, we are suspending travel to Hong Kong beginning February 8 until February 20. Our last flights will depart San Francisco on February 5 (flight 877 and flight 869) and the last returning flight will depart Hong Kong on February 7 (flight 862).

Please check united.com for important travel information as well as current travel waivers.

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