United Unveils Preview of New United.com - United Hub

United Airlines Unveils Preview of New United.com

Company is making it easier to search, book and buy the best flight for you
May 12, 2015

CHICAGO, May 12, 2015 /PRNewswire/ -- United Airlines today unveiled the beta version of the company's new homepage and flight booking features for united.com – encompassing everything from searching and sorting flight options to reserving and buying tickets. The site offers a sleek, modern and touch-friendly design, along with all-new personalized features and tools to help customers select the best flights and travel options to meet their needs.

Customers can browse and book on the preview site by visiting beta.united.com. The airline will officially launch the new united.com this summer after additional customer feedback and further refinements.  

The new flyer-friendly functionality includes:

  1. Search, sort and filter your perfect flight: Customers can choose what's most important to them when booking a flight. Whether it's Wi-Fi availability, preferred connection cities, aircraft type, in-seat power or the inclusion of nearby cities, customers can sort, filter, include and exclude a variety of preferences to narrow or expand search results.
  2. Quicker view of fare and date combinations: Search results automatically display pricing for a 15-day window (7 +/-) to show customers more options, and fares are displayed in "each way" increments to give customers added flexibility and clarity when building their travel itineraries.
  3. Upgrade insight: Knowing if upgrades are available for purchase on a particular flight helps customers make more informed booking decisions. Customers can now view upgrade availability and redeem any MileagePlus upgrade prior to purchase on all eligible flights.
  4. Widgets working for you: The new homepage features widgets customized to MileagePlus members' travel histories including a quick-view of upcoming trips, saved searches and alerts, to name a few. (Bonus: Users can select travel and aviation-themed photography for their homepage backgrounds.)
  5. Touch-friendly: No matter the device style or device brand, customers will have a seamless, touch-friendly user experience.

To download screenshots of the new homepage and booking path, visit newsroom.united.com.

"We reimagined the flight booking experience from the ground up," said Scott Wilson, United's vice president of merchandising and eCommerce. "Much more than a facelift – we kept our customers' needs and preferences for personalized travel at the center of the design to offer an entirely new and improved experience altogether."

In redesigning the site, United also used feedback from customers to improve the features they valued most, making those tools cleaner and easier to use.

United.com by the Numbers:

  • 2,000 visitors per minute
  • More than $1 million in revenue every hour
  • Offers flights on more than 100 airlines – the most of any U.S. carrier website
  • More than 1,400 destinations available

With technology increasingly shaping every part of a customer's journey, the rebuilt united.com is a part of the airline's initiative to improve and grow all of its digital channels including its kiosks and industry-leading mobile app. Moving forward customers will have a cohesive, familiar and user-friendly digital experience with United no matter what platform they're using.

After fully launching the new homepage and booking path this summer, United will continue to phase-in additional updated pages and functionality to all of united.com. In the process, customers may be directed to existing pages that reflect the current design.

About United

United Airlines and United Express operate an average of 5,055 flights a day to 373 airports across six continents. In 2014, United and United Express operated nearly two million flights carrying 138 million customers. United is proud to have the world's most comprehensive route network, including U.S. mainland hubs in Chicago, Denver, Houston, Los Angeles, New York/Newark, San Francisco and Washington, D.C. United operates nearly 700 mainline aircraft, and this year, the airline anticipates taking delivery of 34 new Boeing aircraft, including the 787-9 and the 737-900ER. United is also welcoming 49 new Embraer E175 aircraft to United Express. The airline is a founding member of Star Alliance, which provides service to 193 countries via 27 member airlines. More than 84,000 United employees reside in every U.S. state and in countries around the world. For more information, visit united.com, follow @United on Twitter or connect on Facebook. 

The common stock of United's parent, United Continental Holdings, Inc., is traded on the NYSE under the symbol UAL.

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SOURCE United Airlines

For further information: United Airlines Worldwide Media Relations, +1-872-825-8640, media.relations@united.com

From Airline to Landline: United Offers Seamless Travel from Denver International Airport to Breckenridge and Fort Collins

New luxury bus collaboration allows customers to fly into DEN, have their bags and ski equipment automatically transferred and be driven to Breckenridge and Fort Collins
February 26, 2021

DENVER, Feb. 26, 2021 /PRNewswire/ -- United announced today that it is making it easier for customers to travel to Breckenridge and Fort Collins, Colorado with convenient year-round ground transportation service connecting through its Denver hub. This is the first time Breckenridge has ever been served by an airline and will be Fort Collins' first global network carrier service in 25 years.

United Airlines Names Laysha Ward to Board of Directors

February 24, 2021

CHICAGO, Feb. 24, 2021 /PRNewswire/ -- United Airlines Holdings, Inc. (UAL) announced today that Laysha Ward is joining its Board of Directors. Ward, currently Executive Vice President and Chief External Engagement Officer of Target Corporation, brings an impressive resume with more than three decades of corporate leadership experience to the UAL Board.

United Announces Plans to Begin New Daily Nonstop Service Between Boston Logan and London Heathrow

United will be the only U.S. carrier to offer nonstop service between the nation's top seven business markets and London Heathrow
February 19, 2021

CHICAGO, Feb. 19, 2021 /PRNewswire/ -- United Airlines today announced plans to expand its global route network with new, nonstop service between Boston Logan International Airport and London Heathrow. This new service builds upon United's growing presence in London and provides customers on the East Coast with another convenient option to get to London. United plans to operate its premium Boeing 767-300ER aircraft on the route, with 46 United Polaris Business Class and 22 United Premium Plus seats. The aircraft features the highest proportion of premium seats on any widebody aircraft operated by a U.S. carrier between London and the United States.

Aloha, Summer! United to Offer the Only Nonstop Flights Between Orange County, California and Honolulu

New Orange County service begins May 6 and new, first-ever nonstop service between Chicago and Kona and between New York/Newark and Maui starts June 3

Customers departing Orange County and United's hub airports can save time by showing proof of negative tests to skip document screening process in Hawaii

February 12, 2021

February 12, 2021 – United Airlines today announced new convenient options for Hawaiian getaways this summer, offering the only nonstop flights between Orange County, California and Honolulu. The new route joins United's previously announced service between Chicago and Kona and New York/Newark and Maui. With the additional new flights, United will offer nonstop service on more than 20 routes between the mainland and Hawaii. United's Orange County – Honolulu service will be available for purchase on united.com beginning Saturday, February 13.

United to Work with Archer Aviation to Accelerate Production of Advanced, Short-Haul Electric Aircraft

Arrangement adds to United's commitment to invest in emerging technologies that combat climate change
February 10, 2021

CHICAGO, Feb. 10, 2021 /PRNewswire/ -- United Airlines today announced that it has completed an agreement to work with air mobility company Archer as part of the airline's broader effort to invest in emerging technologies that decarbonize air travel. Rather than relying on traditional combustion engines, Archer's electric vertical takeoff and landing (eVTOL) aircraft are designed to use electric motors and have the potential for future use as an 'air taxi' in urban markets.

United, Chase and Visa Team Up to Celebrate Black History Month

United Explorer and United Club Visa Cardmembers earn five total miles for every dollar donated to select charities supporting civil rights and education
February 04, 2021

CHICAGO, Feb. 4, 2021 /PRNewswire/ -- In honor of Black History Month, United Airlines, Chase and Visa are encouraging and rewarding United Credit Cardmembers who make donations to non-profits focused on providing access to educational opportunities for Black students and supporting human and civil rights policies. Between February 1 and March 15, 2021, United Explorer and United Club Visa Cardmembers will receive five total miles for every dollar (up to $1,000) in donations made to the following organizations:

  • The Thurgood Marshall College Fund – a non-profit organization established in 1987 as the nation's largest organization exclusively representing the Black College Community. TMCF's member-schools include 47 publicly supported Historically Black College and Universities that enroll nearly 300,000 students.
  • The Leadership Conference Education Fund – an organization that builds public support for laws and policies that promote and protect civil and human rights.
  • The NAACP Legal Defense and Educational Fund – a premier legal organization fighting for racial justice through litigation, advocacy, and public education.
  • United Negro College Fund – a non-profit that supports under-represented students looking to continue their education.

United Earns A Decade of Perfect Scores on Human Rights Campaign Foundation's LGBTQ Workplace Equality Index

United's track record as industry-leader for LGBTQ inclusive initiatives continues, with airline being named a "Best Place to Work for LGBTQ Equality"
February 03, 2021

CHICAGO, Feb. 3, 2021 /PRNewswire/ -- United Airlines today announced it has received its 10th consecutive perfect score of 100% on the Human Rights Campaign Foundation's 2021 Corporate Equality Index (CEI). The scorecard is a benchmarking report on corporate policies and practices related to LGBTQ workplace equality. The perfect score places United on the prestigious 2021 list of "Best Places to Work for LGBTQ Equality."

United Makes Hawaii Travel Easier with Expanded COVID Testing and Pre-Clearance Program

Customers traveling to the islands can save time by showing proof of negative tests at United's hub airports and skip document screening process in Hawaii
January 27, 2021

CHICAGO, Jan. 27, 2021 /PRNewswire/ -- Beginning February 1, United customers traveling to Hawaii who have a valid negative COVID-19 test can show their results before boarding to save time and skip document screening lines upon arrival. The new pre-clearance process will be in place for customers traveling on 110 of United's weekly flights to Hawaii.

United Launches Industry-Exclusive Technology to Ease the Burden of COVID-19 Travel Restrictions

United's "Travel-Ready Center" will allow customers to upload and validate test results, review local entry requirements, find testing providers, and store vaccination records - all in the United app and United.com
January 25, 2021

CHICAGO, Jan. 25, 2021 /PRNewswire/ -- United Airlines today launched the "Travel-Ready Center" - a new, digital solution where customers can review COVID-19 entry requirements, find local testing options and upload any required testing and vaccination records for domestic and international travel, all in one place. United is the first airline to integrate all these features into its mobile app and website.

"While pre-travel testing and documentation are key to safely reopening global travel, we know it can be confusing for customers when they're preparing for a flight," said Linda Jojo, Executive Vice President for Technology and Chief Digital Officer, United. "Starting today, our 'Travel-Ready Center' gives customers a personalized, step-by-step guide of what is needed for their trip, a simple way to upload required documents and quickly get their boarding pass, fully integrated within our app and website."


United Announces 2020 Financial Results: 2021 Will Focus On Transition To Recovery; Expects To Exceed 2019 Adjusted EBITDA Margin By 2023*

Company continues to improve core cash burn in the face of continued COVID-19 headwinds; sharpens focus to prepare for recovery
January 20, 2021

CHICAGO, Jan. 20, 2021 /PRNewswire/ -- United Airlines (UAL) today announced fourth-quarter and full-year 2020 financial results. The company continues its efforts to lead the industry as it manages the most disruptive crisis in aviation history.