A Message from Oscar on Veteran's Day - United Hub
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A message from Oscar on Veteran's Day

By Oscar Munoz, Executive Chairman, United Airlines Holdings, Inc., November 11, 2016

“Attention, we now invite uniformed military members to pre-board."

Each time I hear a United boarding agent announce these words across the gate lounge, I raise my eyes from my screen or magazine to see who might be stepping forward in response to that call. I notice other passengers doing so as well. We look up with a mixture of awe and pride, a shared sense of respect for the individuals who wear the uniform and the principles it represents, and we are reminded once again that what divides us is far outweighed by all that unites us.

The young men and women who make their way to the gate represent every background and ethnicity of our country. Some of them look impossibly young; all of them are unfailingly polite and courteous. They answer that boarding call, because when a far more profound call was made—a call to serve and sacrifice—they stepped forward to answer that one as well.

When I see them boarding our United planes, I hope they are returning home to their families. If not, I pray for them that they will be safe wherever their mission takes them. Whichever direction they are headed, I pray for them all the same, as I'm sure we all do, each in our own way.

Each day, United helps hundreds of American military personnel reach their destinations around the globe in service of our nation, and everyone in the United family takes immense pride in the small role we play in assisting our service members, especially in our capacity as the only U.S. carrier to be an official sponsor of the USO, Inc.

Many of us personally know families that will have an empty seat at the table this Thanksgiving as a loved one serves far from home. And too many military families will keep an empty place at the dinner table forever reserved for someone who gave what Lincoln called “the last full measure of devotion" for our country, and for us. So, as we celebrate the holiday season and give thanks for our many blessings, I hope you will extend your own thanks to our active military personnel and veterans as you meet them during your travel with us. Such simple acts of thanksgiving go a long way to every person who has worn the uniform. Few times in our history have we ever asked so much, for so long, from so few Americans as we do now.

Yet, even such words of gratitude—important though they are—fall short of our obligations to our veterans when they return home. More than just showing respect for their service, we ought to recognize the skills they've earned while serving abroad by hiring them when they come back home. Unfortunately, in addition to healing from scars both seen and unseen, too many of our veterans continue to struggle in the job market, and private sector companies still overlook their incredible qualifications because their résumés and backgrounds don't always fit the typical mold.

At United, we make it a priority to hire service women and men from all branches of the military, and, like other companies in our industry, we hire hundreds of outstanding veterans every year.

We do so not only because we take seriously the obligations we have to veterans—though we do—but because they have skillsets that simply can't be found anywhere else. From pilots to mechanics, customer service and ramp agents to logistics experts, our veterans have proven experience performing every role that exists in a major airline, and doing so under the most difficult conditions. Moreover, they have acquired the habits of leadership and a commitment to excellence that are the hallmark of those who wear the uniform.

As you fly with us, I hope you remember that the quality of our service is thanks in large measure to the unique and unmatched skills of thousands of veterans who honor us by being members of the United family. If you happen to be looking to hire a new position in the near future, I encourage you to seek out candidates who have served. In addition to offering them your thanks, also offer them a job. I speak from experience when I say you'll be glad you did.

The next time a United ticket agent calls for military personnel to step forward, I hope you'll take a moment to look up and see the next smart hire for your company, and the best business decision you can make.That's what it means to express thankfulness to our brave men and women in uniform.

Sincerely,

Oscar Munoz - CEO, United Airlines

United Cargo and logistics partners keep critical medical shipments moving

By The Hub team, July 02, 2020

By working together and strengthening partnerships during these unprecedented times, our global community has overcome challenges and created solutions to keep the global supply chain moving. As COVID-19 continues to disrupt the shipping landscape, United and our industry partners have increasingly demonstrated our commitment to the mission of delivering critical medical supplies across the world.

United Cargo has partnered with DSV Air and Sea, a leading global logistics company, to transport important pharmaceutical materials to places all over the world. One of the items most critical during the current crisis is blood plasma.

Plasma is a fragile product that requires very careful handling. Frozen blood plasma must be kept at a very low, stable temperature of negative 20 degrees Celsius or less – no easy task considering it must be transported between trucks, warehouses and airplanes, all while moving through the climates of different countries. Fortunately, along with our well-developed operational procedures and oversight, temperature-controlled shipping containers from partners like va-Q-tec can help protect these sensitive blood plasma shipments from temperature changes.

A single TWINx shipping container from va-Q-tec can accommodate over 1,750 pounds of temperature-sensitive cargo. Every week, DSV delivers 20 TWINx containers, each one filled to capacity with human blood plasma, for loading onto a Boeing 787-9 for transport. The joint effort to move thousands of pounds of blood plasma demonstrates that despite the distance, challenges in moving temperature-sensitive cargo and COVID-19 obstacles, we continue to find creative solutions with the help of our strong partnerships.

United Cargo is proud to keep the commercial air bridges open between the U.S. and the rest of the world. Since March 19, we have operated over 3,200 cargo-only flights between six U.S. hubs and over 20 cities in Asia, Australia, Europe, South America, India, the Caribbean and the Middle East.

Celebrating Juneteenth

By United Airlines, June 18, 2020

A message from UNITE, United Airlines Multicultural Business Resource Group

Fellow United team members –

Hello from the UNITE leadership team. While we communicate frequently with our 3,500 UNITE members, our platform doesn't typically extend to the entire United family, and we are grateful for the opportunity to share some of our thoughts with all of you.

Tomorrow is June 19. On this day in 1865, shortened long ago to "Juneteenth," Union soldiers arrived in Galveston, Texas, to announce that the Civil War had ended and all enslaved individuals were free. For many in the African-American community, particularly in the South, it is recognized as the official date slavery ended in the United States.

Still, despite the end of slavery, the Constitutional promise that "All men are created equal" would overlook the nation's Black citizens for decades to come. It wasn't until nearly a century later that the Civil Rights Act (1964) ended legal segregation and the Voting Rights Act (1965) protected voting rights for Black Americans. But while the nation has made progress, the killings of Ahmaud Arbery, Breonna Taylor and George Floyd have made it undeniably clear that we still have a lot of work to do to achieve racial parity and inclusion.

Two weeks ago, Scott and Brett hosted a virtual town hall and set an important example by taking a minute, as Brett said, "to lower my guard, take off my armor, and just talk to you. And talk to you straight from the heart."

Difficult conversations about race and equity are easy to avoid. But everyone needs to have these conversations – speaking honestly, listening patiently and understanding that others' experiences may be different from your own while still a valid reflection of some part of the American experience.

To support you as you consider these conversations, we wanted to share some resources from one of United's partners, The National Museum of African American History and Culture. The museum will host an all-day Virtual Juneteenth Celebration to recognize Juneteenth through presentations, stories, photographs and recipes. The museum also has a portal that United employees can access called Talking About Race, which provides tools and guidance for everyone to navigate conversations about race.

Our mission at UNITE is to foster an inclusive working environment for all of our employees. While we are hopeful and even encouraged by the widespread and diverse show of support for African Americans around the country – and at United - we encourage everyone to spend some time on Juneteenth reflecting on racial disparities that remain in our society and dedicating ourselves to the work that still must be done to fight systemic racism. By honoring how far we've come and honestly acknowledging how far we still must go, we believe United – and the incredible people who are the heart and soul of this airline - can play an important role in building a more fair and just world.

Thank you,

UNITE (United Airlines Multicultural Business Resource Group)

Leadership Team

Making every step of the travel journey safer for you

By United Airlines, May 20, 2020
United Clean Plus | Clorox

We remain passionate about connecting the world safely

United CleanPlus SM is our commitment to putting health and safety at the forefront of your journey, with the goal of delivering an industry-leading standard of cleanliness. We're teaming up with Clorox to redefine our cleaning and disinfection procedures, and over the coming months, we'll roll out Clorox products across our U.S. airports, starting in select locations, to help support a healthy and safe environment, and to provide transparency and choice throughout the travel journey.

At the airport

  • At check-in:

  • 1
    Implementing temperature checks for employees and flight attendants working at hub airports
  • 2
    Installing sneeze guards at check-in and gate podiums
  • 3
    Encouraging use of the United app for contactless travel assistance and more
  • 4
    Promoting social distancing with floor decals to help customers stand 6 feet apart
  • 5
    Rolling out touchless check-in for customers with bags
  • At the gate:

  • 6
    Disinfecting high-touch areas such as door handles, handrails, elevator buttons, telephones and computers
  • 7
    Providing hand sanitizer and
    disinfectant wipes
  • 8
    Allowing customers to self-scan boarding passes
  • 9
    Boarding fewer customers at a time and, after pre-boarding, boarding from the back of the plane to the front to promote social distancing
  • 10
    Rolling out Clorox Total 360 Electrostatic Sprayers to disinfect in the airport

On our aircraft

  • 1
    Providing individual hand sanitizer wipes for customers
  • 2
    Requiring all customers and employees to wear a face covering and providing disposable face coverings for customers who need them
  • 3
    Providing onboard items like pillows and blankets upon request
  • 4
    Disinfecting high-touch areas, like tray tables and armrests, before boarding
  • 5
    Reducing contact between flight attendants and customers during snack and beverage service
  • 6
    Ensuring aircraft cleaning standards meet or exceed CDC guidelines
  • 7
    Using electrostatic spraying to disinfect aircraft
  • 8
    Using state-of-the-art, hospital-grade, high-efficiency (HEPA) filters to circulate air and remove 99.97% of airborne particles
    • The cabin recirculated air is exchanged every 2-3 minutes

Cleveland Clinic We're working closely with the experts at Cleveland Clinic to advise us on enhancing our cleaning and disinfection protocols for the safety of our employees and customers. Visit Cleveland Clinic's website to learn more about COVID-19.

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