Taking in the views of New Zealand
Airport Ops International Planning Manager Jack Quinones has been busy this year preparing for several of our new and seasonal station openings. In addition to playing a key role in the start-up of AKL (Auckland, New Zealand), Jack also helped to open XIY (Xi'an, China) earlier this year and is helping with the HGH (Hangzhou, China) station opening in July. Between flying back and forth for several site visits at AKL in preparation for our first flight on July 1, Jack took some vacation time with his partner, David (a United flight attendant), to learn more about all the island has to offer.
When visiting New Zealand the first thing that comes to mind is how pleasant everything is — from the soothing teal, green and blue colors splashed across spectacular scenery to the friendliness of its people. The North Island of New Zealand has recently become known as the setting for Middle-earth made famous by "The Lord of the Rings" movies. This radiant and beautiful island is home to Auckland, the country's largest city, and its capital, Wellington.
We first stopped in Auckland, which is usually the gateway for many travelers to the country. It is New Zealand's pulsating heart, with trendy restaurants, cafes, art galleries and a multitude of shops. It is truly a beautiful city, set on the northern part of the island. The skyline is dominated by the Sky Tower, a great place to soak in spectacular views of the city and beyond. If you are brave enough, you can walk around its narrow walkway held by a harness. I wasn't.
In addition to its abundance of Victorian architecture, the city also has many beautiful parks and the Auckland Botanic Garden. The Domain is a beautiful park sitting atop a hill overlooking the city and is home to the city's main museum, the Auckland War Memorial Museum. Here we found tons of history dating from the Maori settlements to British colonialism. It is also the primary showcase of the country's participation in World War I.
Auckland is also the gateway to many of New Zealand's famous vineyards. A quick ferry ride to Waiheke Island from Auckland's Ferry Terminal will transport you to a beautiful spot adorned by gardens, pretty homes and spectacular beaches. A ride around the island by public bus will take you to dozens of small family-owned vineyards. The one we chose to visit was Wild on Waiheke. Here we sampled great wine, beer and local cheese.
A short one-hour flight away to the southern tip of the North Island is Wellington. Although smaller than Auckland, Wellington proudly announces to everyone that it is the capital city of the country. Located on a bay surrounded by mountains, Wellington has spectacular scenery. One of the best lookout points to view the city is from the Wellington Botanic Garden. To get there, take a cable car from Lambton Quay. I chose to walk up to its main entrance on Salamanca Street.
Since it is the capital of the country you should visit Parliament. A modern building known as the "Bee Hive" is its newest attraction. Free guided tours are scheduled throughout the day explaining New Zealand's parliamentary system and its history.
A walk around the harbor is another great way to see the city. Most of the country's seafaring history began here, so many of its landmarks are dotted throughout the harbor walk. The most imposing of all is Te Papa, the Museum of New Zealand. Here I saw some of the oldest Maori buildings in existence, a great historical photography gallery and an exhibit on Gallipoli, the infamous World War I battle.
After so much culture, I was ready for beer. Since my arrival, the uber-pleasant people of New Zealand had been telling me to try the many craft beers that exist in the country. To sample some of the best beer in the world, Cuba Street is the place to go. It is teeming with street performers, bars, restaurants, coffee houses and unique shops. It is said that Wellington has more restaurants per capita then New York! At least this is what I heard over and over.
So, on your New Zealand adventure, make sure you hit these two great places. New Zealand is a place where contrasts work well together and in harmony. The old with the new. The past with the present. The Maori culture alongside British and European heritage mixed in with a strong Asian presence. Its love for all things modern, yet respect for the environment. And everything seems to work pleasantly well.
On March 19, 2020, United operated its first flight carrying cargo without passengers on board. While the passenger cabin was empty, its cargo hold was completely full, carrying more than 29,000 pounds of commodities from Chicago O'Hare International Airport (ORD) to Frankfurt Airport (FRA).
A year later, United Cargo has operated more than 11,000 cargo-only flights carrying more than 570 million pounds of freight. To support the COVID-19 pandemic recovery efforts, United Cargo has also transported more than 113 million pounds of medical and pharmaceutical products on both cargo-only and passenger flights as well as approximately 10 million COVID-19 vaccines, providing global communities access to the items they have needed most.
"At the beginning of the pandemic, we knew we were uniquely positioned to utilize our widebody aircraft and our network to keep commodities moving, so we quickly mobilized various departments throughout the airline to launch a cargo-only network of flights that would keep commodities moving," said United Cargo President Jan Krems. "Thanks to those efforts, United Cargo has delivered millions of items to countries all around the world. We would not have been successful without the steadfast support of our employees, industry partners and our customers."
Since last March, United Cargo has transported almost 850 million pounds of freight on cargo-only and passenger flights. The airline will continue to monitor market trends adjust its cargo-only flight schedules to help ensure we are meeting our customer's evolving shipping needs.
Whether you haven't flown with us for a while or just need a quick refresher before your spring trip, read this list of tips to know before your flight and arrive at the airport travel-ready:
1. Download the United app for contactless bag check, travel assistance and more
Before your flight, download the United app to view your flight status, check in, sign up for flight notifications, locate departure gates, access our free personal device entertainment when available and more. We've also updated our app with new features that can make your trip a little safer, including contactless bag check.
Don't forget to use Agent on Demand for help with any and all questions you may have before your flight. This new capability is available at all our U.S. hub airports and allows you to use your own mobile device to contact a customer service agent via phone, video or chat to help with day-of-travel questions while you're at the airport. Learn more about Agent on Demand here.
2. Check out the Travel-Ready Center
Our Travel-Ready Center makes it easy to get a personalized overview of everything you need to do in preparation for your flight. Just enter your confirmation number or MileagePlus® number and you'll find detailed information on all the documents, tests and more that you'll need for your trip.
3. Read and sign the Ready-to-Fly checklist
Before completing check-in, all United travelers will need to read our Ready-to-Fly checklist and confirm that they understand and agree to our policies. These include:
Acknowledging that you haven't had any symptoms of COVID-19 in the last 14 days
Agreeing that you will not fly if you have tested positive for COVID-19 within the last 21 days
Confirming that you will follow all policies regarding face masks, social distancing and other health and safety measures we've adopted
4. Arrive early; avoid the stress
Airports can be busy, especially during peak travel periods like spring break season. The TSA advises arriving at the airport two hours before your flight for domestic travel and three hours for international travel in anticipation of long security lines. This can help ease the stress when navigating busy check-in areas, security lines and crowded boarding gates.
5. Get familiar with CleanPlus
United CleanPlus℠ is our commitment to delivering industry-leading cleanliness as we put health and safety at the forefront of your experience. We've teamed up with Clorox to redefine our cleaning and disinfection procedures and Cleveland Clinic to advise us on enhancing our cleaning and disinfection protocols, like:
Disinfecting high-touch areas on board and in the terminal
Using electrostatic spraying, Ultraviolet C lighting wands and more advanced measures to clean aircraft cabins before boarding
Redesigning our mobile app to allow for touchless check-in and contactless payment, along with enhanced travel assistance features
Implementing high-efficiency (HEPA) filters on our aircraft that completely recirculate cabin air every 2-3 minutes and remove 99.97% of airborne particles, including viruses and bacteria
Studies show COVID-19 exposure risk is minimal when air filtration systems and masks are in use, so you can rest assured that the steps we've taken to keep you safe truly make a difference.
6. Wear your mask
Federal law requires all travelers to wear a face mask in the airport, including customer service counters, airport lounges, gates and baggage claim, and on board during their entire flight. Make sure you review the requirements for face masks, including what an acceptable face mask looks like.
7. Get ready for a safer boarding process
To make boarding even safer, we now have travelers board their aircraft from back to front. At the gate, just listen for your row number to be called – we'll ask a few rows at a time to board, starting with the last row of the plane. This helps everyone maintain a safe distance from each other during boarding without slowing things down. As you step onto the plane, flight attendants will hand each passenger a sanitizing towelette, which you can use to wipe down your seat to ensure it's extra clean.
8. Pack smart
Before packing your bags, check to see what exactly you can carry on and what you should plan to check. You can also copy your confirmation number into our Baggage Calculator tool to learn about the bag allowance included with your reservation, as well as the cost of checking any additional bags.
9. Check your flight status, important notices and weather
Check the United app regularly for the latest updates on weather conditions, flight status, gate numbers and seat assignments. You can also visit our Important Notices page to find essential information and updates about travel waivers, international travel, TSA and security, airports and United Club locations.
10. Relax and enjoy your flight
Once you're on board, it's time to sit back and enjoy your flight. Our flight attendants will be happy to help you with anything else you need.
This week, we were honored to become the first U.S. airline to join the UNICEF Humanitarian Airfreight Initiative to combat the COVID-19 pandemic by transporting the vaccine and other critically needed supplies to underserved areas of the globe.
"We are committed to helping the global community in any way we can, and we all must work together to do our part to bring this health and humanitarian crisis to an end," said Director of Cargo Specialty Products Manu Jacobs.
We will leverage our expertise to transport these critical pharmaceutical and healthcare shipments around the world safely, efficiently and expediently. We are proud to partner with the United Nations to support this global effort and provide equitable access to COVID-19 vaccines.
Together, we are facing an unprecedented challenge. United Together, we rise to meet that challenge.
Calling all AvGeeks and travelers! Take your next video call from a United Polaris® seat, the cockpit or cruising altitude with United-themed backgrounds for use on Zoom and Microsoft Teams.
Newly added to our collection is a background encouraging our employees and customers to vote. Our mission is to connect people and unite the world — and one of the most important ways to do that is to engage in the democratic process. No matter which party you support, we know our democracy will be stronger if you make your voice heard and vote.
So for your next meeting or catch up with friends and family, download the app to either your computer or mobile device to get started.
To use on Zoom:
- Start here by downloading your favorite United image to your computer or mobile device. Just click "download" in the bottom left corner of the image.
- Next go to your Zoom app (you'll need to download the app to access backgrounds) and click on the arrow to the right of your video camera icon in the bottom of the screen.
- From here select, "choose virtual background" to upload your uniquely United photo.
To use on Microsoft Teams:
- Start by downloading your favorite United image to your computer. Just click "download" in the bottom left corner of the image.
- If you're using a PC, copy the image you want to use into this folder:
- C:\[insert your device user name here]\AppData\Microsoft\Teams\Backgrounds\Uploads
- If you're using a Mac copy the images to this folder on your computer:
- /users/<username>/Library/Application Support/Microsoft/Teams/Backgrounds/Uploads
- If you're using a PC, copy the image you want to use into this folder:
- Once you start a Teams meeting, click the "…" in the menu bar and select "Show background effects" and your image should be there
Watch our most popular videos
This is why we fly.
20 UCSF Health workers, who voluntarily set aside their own lives to help save lives, are on their way to New York City.
We are humbled by your selfless sacrifice.
In celebration and appreciation of all first responders and essential workers. 👏🏻👏🏼👏🏽👏🏾👏🏿
This is the story of Jason and Shantel. You see, Jason and Shantel love each other very much. They also love traveling and they love the classic Adam Sandler film, The Wedding Singer.
It all began when Jason reached out to United's social media team, hoping for assistance with his upcoming plan to propose. Some phone calls and one borrowed guitar later, the stage was set for Jason. Put all that together, mix in some helpful United employees and, voila, you have a truly memorable marriage proposal. Congratulations to this fun-loving and happy couple, and here's to many more years of making beautiful music together.
A big thank you to Chicago-based flight attendants Donna W., Marie M., Karen J. and Mark K. for making this proposal come to life.