Welcome to the Flight Attendant Life - United Hub
day in the life

Welcome to the flight attendant life

By Matt Adams , October 12, 2016

Standing in the Chicago O'Hare International Airport inflight lounge in mid-September, waiting as the minutes ticked down to her departure, United Airlines flight attendant Kaylee Bruno paced back and forth, nervously checking her phone. Other flight attendants moved about the lounge with their black roller bags in tow, but Kaylee was busy watching the clock.

Before her flight was scheduled to leave for Cleveland, Kaylee took an elevator up to the concourse level, walked to her gate and watched as the aircraft taxied to the passenger loading bridge. Two customers noticed her uniform and began to chat with her, asking questions familiar to many crew members, “What's it like being a flight attendant?" “How long have you worked at United?" The first question was tough for Kaylee to answer at that moment, but the second was easy — it was her first day on the job.

Nearly two months earlier, Kaylee arrived at United's flight attendant training center in Houston for the six-week-long new hire training course. From a young age, she was attracted to the idea of living a life on the move and meeting new people, and she dreamed of becoming a flight attendant. She bided her time in college until her 21st birthday, when she was finally able to apply for a position.

Kaylee was well-prepared, but she quickly realized that training would be challenging and engaging. The course schedule and topics are designed to give participants a realistic look into the world of flight attendants. They experienced the varied hours that crew members keep, with classes scheduled both day and night. The standards are high; procedural and safety violations can mean being sent home. “The instructors are tough on you," she recounted, “but it's only because they want you to look and act the part of a professional flight attendant from day one."

Naturally, since flight attendants are the face of United to our customers, service is an important part of their training regimen. But being a flight attendant is about so much more; they are also first responders in the sky. “We went through CPR training, learned how to put out fires and evacuate aircraft, and were taught what to do in the event of a water landing. Safety is a big part of it," said Kaylee.

She described her time in Houston as intense, but rewarding. “Training is not at all like what most people expect," she said. “There were a lot of tears of joy and relief shed when we finally got those wings." Aside from graduation and earning your wings, arguably no event is as memorable in a flight attendant's life as his or her first working flight.

The day of her first trip, Kaylee arrived at the airport earlier than was required. She was scheduled for a 3-day turn, first to Cleveland, then on to Buffalo and Salt Lake City before returning home (after Salt Lake City, she was rescheduled to a unexpected fourth trip to Washington, D.C.). At the gate, Kaylee met the first of her fellow crew members, flight attendant Aja Clark. “I'm going to stay close by your side," Kaylee joked as they boarded the Boeing 737 together.

The first leg was only 51 minutes long, and turbulence kept the flight attendants in their seats for most of it. Shortly before they began their descent, the captain turned off the fasten seatbelts sign, so the crew began a truncated beverage service. Even with the time crunch, Kaylee handled it like a seasoned pro. She was friendly, patient and accommodating to each customer, an excellent representation of United. Her co-workers gave Kaylee their approval. “I had no idea that it was even her first trip," said fellow flight attendant Lisa Blackstone. Kaylee, too, felt good about her performance, saying, “For some reason, I wasn't really nervous. I was much more nervous on a later leg of the trip, when I had to give the safety demonstration. I had a slight moment of panic before grabbing the microphone."

After arriving in Cleveland, Kaylee and the rest of the crew took photos together to commemorate her milestone trip. Then it was back to work – they had less than half an hour to prepare the aircraft for the return flight to Chicago before continuing on to Buffalo.

A few days later, back at home, Kaylee still felt the high of that first flight. “It was fun," she said. “So far everything has been very enjoyable, and all of the people have been great." She has also adapted well to her new semi-nomadic lifestyle. On her days off, Kaylee lives in her hometown a couple of hours' drive from Chicago. When on-duty, she shares an apartment near the airport with other flight attendants, never knowing where she'll end up until the call comes in for her next trip assignment.

Looking to the future, she's grateful for the opportunities ahead of her at United. “Hopefully I'll get the chance to move around the country," she said. “I'm just ready to take each day as it comes and see where this career can take me."

Cape Town: A first-timer’s guide to the Mother City

By Eric Rubens , December 07, 2019

Eric Rubens (@erubes1) is a MileagePlus member based in Southern California. He is a photographer/videographer who loves meeting new people and traveling the world.

When planning a vacation, one of the first steps is picking a theme. If you're in search of mountains, many look to the Rockies, Swiss Alps, or Dolomites. If a tropical vacation is desired, Hawaii, Mexico, or the Caribbean may be calling your name. There are so many beautiful destinations in this world, but is it possible for one of them to be blessed with incredible mountains, picturesque beaches, and some of the best wildlife viewing in the world?

Cape Town is one of the few places I've found that seems to have it all. With the iconic Table Mountain and Lion's Head rising out of the city, there are hikes leading up to majestic views down the African coastline. The beaches of Clifton and Camps Bay are some of the most incredible beaches on this planet. If wildlife peaks your interest, there's Boulder's Beach, home to one of the only land-based penguin colonies in the world. Did I mention the safari is a short trip away? Add in an exchange rate that is very favorable and you have all the makings of a trip you'll never forget.

Camps Bay Beach

Planning a trip to Africa for the first time can be both intimidating and a bit challenging. I found very few of my friends or family had been, which made my voyage to South Africa even more exciting. Cape Town is home to a hip urban scene, a vibrant melting pot of culture, and jaw dropping landscapes that'll make you wonder why you didn't visit sooner. There's no city quite like it, and this list of top things to do will make sure you maximize your time in the Mother City. Several theories exist regarding the origin of Cape Town's nickname as "The Mother City." Some say it can be traced back to the beginning of the city's history as a trading hub in the 17th century, or its status as South Africa's first metropolis. But many locals have their own theories – one running joke is that it takes nine months to get anything done in the very laid back city.

View from the top of Table Mountain

#1: Take a hike or tram up to the top of Table Mountain

This iconic mountain rising from the city is arguably home to Cape Town's best views. The 2 to 3-hour hike to the top makes for a fun activity if you're up for it. Otherwise, take in the view from the aerial cableway, complete with 360-degree rotating floor and running every 5 minutes from the base. Once up top, there's plenty of walking trails, souvenir shopping, and food and drinks. Table Mountain is known for the blanket of fog that rolls over the peak, so weather at the top can change quickly. Make sure to check the weather before heading up and bring a jacket, since the wind can be intense!

Penguins at Boulder Beach

#2: Visit the penguin colony at Boulder's Beach

Even though it's an hour or so drive from the city, visiting Boulder's Beach and its nearly 2,000 penguins is an unforgettable experience. Watching the penguins lounge on the beach and come in and out of the waves makes for some incredible pictures and a unique encounter. You can also swim in the nearby waters and will often come face to face with members of the colony.

#3: Wake up for a sunrise hike up Lion's Head

One of the most bucket list-worthy activities on a visit to Cape Town is catching sunrise atop Lion's Head. It's a challenging hike and not for those with a fear of heights, but you won't soon forget the view from the summit. If you're willing to scramble and make your way up the final ladders, 360-degree views of the city await, and the sunrise over the city is one for the ages.

#4: Explore the Cape Winelands and the beauty of Constantia

South Africa has some of the best vineyards in the world. Even though the towns of Franschooek and Stellenbosch get the majority of the press, nearby Constantia is home to the oldest wine estate in the country, Groot Constantia. Its proximity (just 15 minutes from the city center) makes it perfect for a day trip. The city sightseeing "Hop-On Hop-Off" bus tour has a purple line that connects through this region, so getting here is easy! If wine tasting isn't your thing, the Alphen Trail is a beautiful trek through the countryside and sure to put you in a relaxing mood.

Chapman's Peak Drive

#5: Take a road trip down Chapman's Peak Drive

One of the most beautiful drives awaits just south of Cape Town. Carved into the cliffs and winding along the ocean, this road between Hout Bay and Noordhoek offers majestic views of the coastline. Just make sure to keep your eyes on the road since the sheer beauty can be distracting!

#6: View the diversity of flora throughout Kirstenbosch Gardens

The flora and fauna of South Africa is some of the most diverse in the world, and no place showcases it better than Kirstenbosch Botanical Gardens. Tucked along the slopes of Table Mountain and widely recognized as one of the most impressive gardens in the world, Kirstenbosch is home to over 7,000 species of plants. The newly completed Centenary Tree Canopy Walkway allows you to walk above the tree line. If you visit in summer, try to make one of the Sunday concerts in the gardens, which are a hit with locals and visitors.

V & A Waterfront

#7: Shop your heart out along the Victoria & Alfred Waterfront

Known as one of the biggest tourism hubs of the city, the always bustling V&A Waterfront is home to many of Cape Town's finest restaurants, shopping, and the launching point of many tours. There are countless ways to spend your time here, but make sure to stop by the V&A food market, where over 40 vendors sell gourmet street food from around the world.

#8: Make your way to the Southern tip of Africa

If you're up for an adventure, take a trip to The Cape of Good Hope. You'll most likely encounter penguins, baboons, and who knows what else along the 1.5-hour drive. The weather can be very unpredictable, so make sure to check it before making the trip south. While there, visit the lighthouse and if you're hungry grab a bite at the appropriately named Two Oceans Restaurant.

#9 Take a tour of historical Robben Island

Even though the prison has been shut down since 1996, a visit to this UNESCO World Heritage Site is one of Cape Town's most popular tours. Tours take around 4 hours including a ferry ride to the island famous for housing Nelson Mandela for 18 of the 27 years he was imprisoned.

Insider tips:

-Use the "hop on hop off" bus for an easy guided tour of the city. The route takes you to many of the best spots throughout Cape Town and allows you to explore at your own pace. Buy tickets ahead of time to save on fare!

-Cape Town has some incredible boutique hotels and bed & breakfasts. My favorites are: Tintswalo Atlantic, 52 De Wet Luxury Boutique Hotel, and Derwent House Boutique Hotel.

-Make sure you don't carry too many valuables on you if you're walking around at night. Although beautiful and mostly safe, there is still a good amount of opportunistic crime throughout the city. Always pay attention to your surroundings.

You can purchase tickets now at united.com or on the United app for three weekly nonstop flights from New York/Newark to Cape Town beginning December 15.

Opinions expressed by the author are those of the author and do not necessarily reflect those of United.

Say Halo to Curaçao

By Bob Cooper , December 06, 2019

Planning a Caribbean vacation around hurricane season isn't necessary if you head to Dutch-affiliated Curaçao. The southernmost of all Caribbean islands — just off Venezuela's coast — is rarely even grazed by hurricanes. It also has an ideal tropical climate with average winter highs in the 80s (and water temperatures to match) and only about one inch of rain a month.

Curaçao will be more accessible beginning December 7, 2019, when weekly nonstops begin from New York/Newark on United Airlines. The new seasonal service on 737-700 aircraft makes Curaçao the 21st Caribbean island destination for United, which already flies to the other two nearby "ABC islands" — Aruba and Bonaire. Why choose Curaçao? Because like the island's famous blue liqueur, it's colorful, exotic and appealing.

Settling in

Jet lag won't be an issue for Americans flying to Curaçao because it's in the same time zone as New York. Nor is it a long flight — about five hours nonstop from New York/Newark. Upon arrival you can take a taxi, rental car or hotel shuttle from Curaçao International Airport to your accommodations — a resort (reserve early), boutique inn, vacation house or B&B. Most are in Willemstad, a coastal city only five miles from the airport.

Forts above the port

Straat Curaçao Getty Images/iStockphoto

The historic city center and harbor areas of Curaçao's only city of Willemstad are designated as a UNESCO Heritage Site, mostly for the 17th to 19th century Dutch colonial architecture of the houses and forts. The houses are painted a rainbow of bright colors in the Caribbean tradition, and the city is packed with forts — Fort Amsterdam (built in 1636), Fort Beekenburg (1703), Fort Nassau (1797) and Fort Waakzaamheid (1803). All four offer stellar views and are free to visitors.

On the waterfront

Curacao colorful houses Getty Images/iStockphoto

Along with forts, the harbor area is home to the oldest continuously operating synagogue (and museum) in the Western Hemisphere, an African art museum that tells the story of the slave trade through West African art and artifacts, and a maritime museum. These visits can be followed by a tour and tasting at the Curaçao Distillery, where you'll see how the peels of the native Laraha bitter oranges are turned into curaçao liqueur.

Snorkel from the sand

Two people snorkeling off coast of tropical island Getty Images

The chief allure of this 38-mile-long island is, of course, the ocean. Besides sunbathing at any of the dozens of powder-sand cove beaches, you can wade right in and snorkel in the turquoise, bathlike sea, usually around 80 degrees. Visibility is up to 100 feet, a snorkeler's dream. More adventurous types can snorkel or dive from day boats that head to prime diving sites like the Mushroom Forest (mushroom-shaped coral), Blue Cave and several shipwreck spots. There's also a nice aquarium on the shoreline where marine life is seen up close in their natural habitat —from land or aboard a minisub that dives 1,000 feet.

Ready, set…

Curaçao is a convenient tropical destination for Americans because U.S. dollars and credit cards are commonly accepted, English is widely spoken and no visa is required. But the local culture and cuisine are still exotic enough to be intriguing with local specialties like stewed iguana and cactus soup served in restaurants and from food carts in Willemstad.

If you go

Flight reservations from New York/Newark (EWR) to Curaçao (CUR) can be made at united.com on the United app. Use miles to reserve a hotel, rental car or both with MileagePlus®.

Fantasy Flights: Making holiday wishes come true

By The Hub team , December 04, 2019

One of our most treasured events of the year is here – Fantasy Flights! Our Fantasy Flights bring holiday cheer to children in need by taking them on a special trip to the "North Pole." Each station creates a North Pole with care, in preparation for all the children who will soon be there…

Our participating stations this year are HNL (Honolulu), FRA (Frankfurt), CLE (Cleveland), DEN (Denver), IAD (Washington Dulles), LAX (Los Angeles), SFO (San Francisco), MCO (Orlando), ORD (Chicago O'Hare), GUM (Guam), EWR (New York/New Jersey), NRT (Tokyo-Narita), PHX (Phoenix), IAH (Houston), MCI (Kansas City) and SAT (San Antonio).

Please stay tuned for stories, photos and more from these magical events. #UAFantasyFlights

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