Chicago O'Hare Welcomes Automated Screening Lanes to Improve the Airport Security Experience - United Hub
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Chicago O'Hare welcomes automated screening lanes to improve security experience

By The Hub team, November 14, 2016

Today we are further modernizing the airport security experience by becoming the first U.S.-based carrier to feature state-of-the-art, automated screening lanes at multiple airports with the opening of a fully redesigned TSA Precheck® security checkpoint in Terminal 1 at our hometown hub, Chicago O'Hare International Airport. Additionally, we became the first and only airline in the country to exclusively dedicate automated lanes to a TSA Precheck security checkpoint, continuing to increase efficiency and improve the screening experience for our customers.

The new lanes enable up to five customers to fill their individual bins simultaneously and move through the screening process quicker, even if TSA agents need to perform additional screening on a customer further up the queue. The lanes also utilize a parallel conveyor system that automatically returns empty bins to the front of the queue.

“As the first and only U.S.-based airline to launch automated screening lanes in multiple airports, United continues its commitment to using the latest technology to meet the changing needs of our customers and improve the airport experience," said Greg Hart, United's executive vice president and chief operations officer.

“We are very appreciative of the ongoing collaboration between TSA and our industry partners such as United," said TSA Administrator Peter Neffenger. “Working together in our efforts to deploy effective, state-of-the-art technologies such as these automated lanes in Terminal 1 at O'Hare furthers TSA's ability to fulfill its security mission while also enhancing the travel experience."

“Establishing these automated screening lanes at TSA checkpoints is an important part of sustaining the success we achieved since last spring," said Mayor Rahm Emanuel. “We've gone from an unacceptable 104 minute wait time at peak hours at O'Hare to some of the shortest in the country among major airports. With the will, and the right technology, we will continue this progress. And I want to thank United Airlines for opening the latest innovation lanes here at O'Hare."

The opening of the newly redesigned security checkpoint and three automated screening lanes at O'Hare marks the latest step in our ongoing strategy to use the latest technology to ensure customers have a reliable experience during their travels. Last month, we launched automated screening lanes at our hub in Los Angeles and we expect to open automated lanes at Newark Liberty International Airport, our premier Trans-Atlantic gateway, before Thanksgiving. When we, in collaboration with the TSA, complete the installation, the newly centralized security checkpoint at Terminal C in Newark Liberty will feature 17 automated lanes.

In addition to installing automated screening lanes, we are building and redesigning checkpoints at several hubs throughout our network that will dramatically improve the customer experience. Key initiatives include:

  • Installing audio and visual enhancements utilizing cutting-edge technology in the security queuing area to provide customers with more information.
  • Consolidating four checkpoints into one new, centralized checkpoint at Newark Liberty.
  • Redesigning security checkpoints at Chicago O'Hare.
  • Constructing a new, state-of-the-art customer check-in area and a consolidated security screening checkpoint in Terminal 7 at Los Angeles International Airport.
If you are thinking about enrolling in TSA Pre✓® you can apply today at Ohare's TSA Pre✓ Enrollment Center. Appointments are available Monday-Friday from 7:30a.m. to 11:30a.m. and Saturdays from 9a.m. to 3p.m.

United cargo-only flights transport critical goods

By The Hub team

When the pandemic began, United Cargo knew it would be critical to utilize its fleet, network and industry-leading pharmaceutical handling processes to transport a COVID-19 vaccine when the time came.

Connecting vaccines to the world: United responds to mass distribution effort

December 22, 2020

On November 27, United Airlines became the first commercial airline to safely deliver the first batch of Pfizer and BioNTech's COVID-19 vaccine into the U.S. thanks to a coordinated effort between United's cargo, safety, technical operations, flight operations, regulatory and legal teams.

Now as the entire shipping and logistics industry bands together to widely distribute vaccines, United is leveraging all of its flights, including cargo-only and those carrying passengers, to transport millions of vaccines to destinations throughout our network, including Honolulu, Guam and Saipan – the first of any carrier to do so.

United Raises Miles for Dozens of Non-Profits that Rely on Travel

Airline and its customers use crowdsourcing platform - Miles on a Mission - to donate more than 11 million miles for charities like the Thurgood Marshall College Fund, College to Congress and Compass to Care
By United Newsroom, December 01, 2020

CHICAGO, Dec. 1, 2020 /PRNewswire/ -- United is inviting MileagePlus members to give back on Giving Tuesday and throughout the holiday season by donating miles to nearly 40 non-profits through United Airlines' crowdsourcing platform, Miles on a Mission. Non-profits like Thurgood Marshall College Fund, College to Congress and Compass to Care are attempting to raise a total of more than 11 million miles to be used for travel for life-saving health care, continued education, humanitarian aid and more. United will match the first 125,000 miles raised for each of these organizations to help ensure they meet their goals.

United Raises Miles for Dozens of Non-Profits that Rely on Travel

Why we fly

By The Hub team, November 27, 2020

In October 2019, we launched a first-of-its-kind airline miles donation platform, Miles on a Mission. In the inaugural year, MileagePlus members donated over 70 million miles, with United matching over 20 million miles, to 51 organizations. These miles have allowed for these organizations to do important, life-changing, life-saving work in the communities we serve around the globe.

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