Chicago O'Hare Welcomes Automated Screening Lanes to Improve the Airport Security Experience - United Hub
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Chicago O'Hare welcomes automated screening lanes to improve security experience

By The Hub team, November 14, 2016

Today we are further modernizing the airport security experience by becoming the first U.S.-based carrier to feature state-of-the-art, automated screening lanes at multiple airports with the opening of a fully redesigned TSA Precheck® security checkpoint in Terminal 1 at our hometown hub, Chicago O'Hare International Airport. Additionally, we became the first and only airline in the country to exclusively dedicate automated lanes to a TSA Precheck security checkpoint, continuing to increase efficiency and improve the screening experience for our customers.

The new lanes enable up to five customers to fill their individual bins simultaneously and move through the screening process quicker, even if TSA agents need to perform additional screening on a customer further up the queue. The lanes also utilize a parallel conveyor system that automatically returns empty bins to the front of the queue.

“As the first and only U.S.-based airline to launch automated screening lanes in multiple airports, United continues its commitment to using the latest technology to meet the changing needs of our customers and improve the airport experience," said Greg Hart, United's executive vice president and chief operations officer.

“We are very appreciative of the ongoing collaboration between TSA and our industry partners such as United," said TSA Administrator Peter Neffenger. “Working together in our efforts to deploy effective, state-of-the-art technologies such as these automated lanes in Terminal 1 at O'Hare furthers TSA's ability to fulfill its security mission while also enhancing the travel experience."

“Establishing these automated screening lanes at TSA checkpoints is an important part of sustaining the success we achieved since last spring," said Mayor Rahm Emanuel. “We've gone from an unacceptable 104 minute wait time at peak hours at O'Hare to some of the shortest in the country among major airports. With the will, and the right technology, we will continue this progress. And I want to thank United Airlines for opening the latest innovation lanes here at O'Hare."

The opening of the newly redesigned security checkpoint and three automated screening lanes at O'Hare marks the latest step in our ongoing strategy to use the latest technology to ensure customers have a reliable experience during their travels. Last month, we launched automated screening lanes at our hub in Los Angeles and we expect to open automated lanes at Newark Liberty International Airport, our premier Trans-Atlantic gateway, before Thanksgiving. When we, in collaboration with the TSA, complete the installation, the newly centralized security checkpoint at Terminal C in Newark Liberty will feature 17 automated lanes.

In addition to installing automated screening lanes, we are building and redesigning checkpoints at several hubs throughout our network that will dramatically improve the customer experience. Key initiatives include:

  • Installing audio and visual enhancements utilizing cutting-edge technology in the security queuing area to provide customers with more information.
  • Consolidating four checkpoints into one new, centralized checkpoint at Newark Liberty.
  • Redesigning security checkpoints at Chicago O'Hare.
  • Constructing a new, state-of-the-art customer check-in area and a consolidated security screening checkpoint in Terminal 7 at Los Angeles International Airport.
If you are thinking about enrolling in TSA Pre✓® you can apply today at Ohare's TSA Pre✓ Enrollment Center. Appointments are available Monday-Friday from 7:30a.m. to 11:30a.m. and Saturdays from 9a.m. to 3p.m.

United Awards Free Flights for a Year to Winners of "Your Shot to Fly" Sweepstakes

Grand prize winners live in Bradenton, FL; Cleveland, OH; Goodyear, AZ; Oakland, CA and San Francisco, CA
By United Newsroom, July 29, 2021

CHICAGO, July 29, 2021 /PRNewswire/ -- United Airlines today announced the five lucky grand prize winners of its "Your Shot to Fly" sweepstakes, who will each get to fly anywhere in the world United flies with a companion over the course of the next year. The winners of the "Your Shot to Fly" sweepstakes are:

  • Ashley Cronkhite from Bradenton, FL
  • Robert Simicak from Cleveland, OH
  • Sean Husmoe from Goodyear, AZ
  • Lauren Aldredge from Oakland CA
  • Lauren M. from San Francisco, CA

The sweepstakes was in support of the Biden administration's ongoing national effort to encourage more people to get their COVID-19 vaccination and encouraged United's MileagePlus® loyalty members to upload their vaccine records to United. In less than a month, more than one million MileagePlus members uploaded their vaccine cards to the United app and website for a shot to win one of the grand prizes. In June the airline awarded 30 first prize winners with a pair of roundtrip tickets anywhere United flies.

United First U.S. Airline to Offer Economy Customers Option to Pre-Order Snacks and Beverages

New pre-order option builds on the airline's contactless payment technology and is another example of the customer experience transformation underway at United
By United Newsroom, July 28, 2021

CHICAGO, July 28, 2021 /PRNewswire/ -- Starting today on select flights, all United customers – no matter what cabin of service they're flying in – can use the airline's award-winning mobile app and website to pre-order meals, snacks and beverages up to five days before they're scheduled to travel. United is the first and only U.S. airline to offer economy customers the option to pre-order snacks and beverages, a reflection of the customer experience transformation underway at the airline.



United Airlines to Operate More than 40 Weekly Flights as England Re-Opens to U.S. Travelers

In August, United is adding a second daily flight from Washington, D.C. to London
By United Newsroom, July 28, 2021

CHICAGO, July 28, 2021 /PRNewswire/ -- With today's announcement of England reopening to fully vaccinated travelers from the U.S. beginning Aug 2, United Airlines is making it easier for business and leisure customers to jet across the pond with the addition of flights to London. In August, United will have six daily flights between the U.S. and London, including a second daily flight from Washington, D.C. and increasing service from Houston to daily. United looks forward to resuming additional London service in the coming months as well as launching new nonstop service between Boston and London. Customers traveling to England must be fully vaccinated in the U.S. with vaccines that have been approved by the FDA and must take a test before departure as well as a PCR test within the first two days of arrival. Passengers vaccinated in the U.S. will also need to complete a passenger locator form prior to traveling to England and provide proof of U.S. residency.

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