What's Next at United? - United Hub
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What's next at United?

By The Hub team, November 14, 2016

We're setting a new course at United, one that is defined by a shared purpose among our employees to operate at the highest and most efficient level. This new direction is a flight plan for how we'll become the best, most reliable airline in the world. From improving our on-time performance to providing customers with options when it comes to their travel needs, we're redefining what it means to be the best in our industry.

Besides setting a new direction for the airline, we're also excited about our new fare offering, Basic Economy, for the price-sensitive consumer. For more on our new direction and Basic Economy, watch the video below to hear from our CEO, Oscar Munoz.

1. Run like clockwork

Continuing to improve our on-time departure performance, working smarter to speed up aircraft turns, improving our maintenance processes and getting better at controllable cancellations and long delays are all top priorities. We're going to keep learning and refining everything we do to set the industry standard for reliability.

2. Keep the home court advantage

Like a team with home court advantage, we have all the assets we need to win at our airport hub locations and create the world's leading network of routes. We're committed to running a great airline with exceptional customer service, and we'll continue to make the most of our unsurpassed route network.

3. When you win, we win

We know that our customers want more options when it comes to their travel needs, which is why we are customizing our product offering to include an all-new service, Basic Economy in addition to our premium fare, United Polaris℠. We will continue to make improvements to the ground and onboard experience, from renovating 12 United Club℠ locations in 2017 to building the best Big Apple airport experience at New York/Newark International Airport.

4. It's all about the team

We are building a culture where people are recognized and rewarded for the value they create. Employees are helping us to define our company purpose and values. With our energy and momentum, there's no limit to where we can go when we're all moving in the same direction together.

5. “Teching" off

We're investing in getting the basics right and will keep building on the great reliability improvements we've already made by using innovation tools. We're also putting more information directly into the hands of our customers, such as more rebooking options, electronic travel vouchers and full management of reservations. We know customers love our mobile app, and we are continually improving our website.

6. It's about investing in our future

We're investing in our people and our product. By improving our network, expanding options for travelers and introducing customer enhancements, we'll set our course to be the best airline for both employees and customers.


United cargo-only flights transport critical goods

By The Hub team

When the pandemic began, United Cargo knew it would be critical to utilize its fleet, network and industry-leading pharmaceutical handling processes to transport a COVID-19 vaccine when the time came.

Connecting vaccines to the world: United responds to mass distribution effort

December 22, 2020

On November 27, United Airlines became the first commercial airline to safely deliver the first batch of Pfizer and BioNTech's COVID-19 vaccine into the U.S. thanks to a coordinated effort between United's cargo, safety, technical operations, flight operations, regulatory and legal teams.

Now as the entire shipping and logistics industry bands together to widely distribute vaccines, United is leveraging all of its flights, including cargo-only and those carrying passengers, to transport millions of vaccines to destinations throughout our network, including Honolulu, Guam and Saipan – the first of any carrier to do so.

United Raises Miles for Dozens of Non-Profits that Rely on Travel

Airline and its customers use crowdsourcing platform - Miles on a Mission - to donate more than 11 million miles for charities like the Thurgood Marshall College Fund, College to Congress and Compass to Care
By United Newsroom, December 01, 2020

CHICAGO, Dec. 1, 2020 /PRNewswire/ -- United is inviting MileagePlus members to give back on Giving Tuesday and throughout the holiday season by donating miles to nearly 40 non-profits through United Airlines' crowdsourcing platform, Miles on a Mission. Non-profits like Thurgood Marshall College Fund, College to Congress and Compass to Care are attempting to raise a total of more than 11 million miles to be used for travel for life-saving health care, continued education, humanitarian aid and more. United will match the first 125,000 miles raised for each of these organizations to help ensure they meet their goals.

United Raises Miles for Dozens of Non-Profits that Rely on Travel

Why we fly

By The Hub team, November 27, 2020

In October 2019, we launched a first-of-its-kind airline miles donation platform, Miles on a Mission. In the inaugural year, MileagePlus members donated over 70 million miles, with United matching over 20 million miles, to 51 organizations. These miles have allowed for these organizations to do important, life-changing, life-saving work in the communities we serve around the globe.

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