What's Next at United? - United Hub

What's next at United?

By The Hub team, November 14, 2016

We're setting a new course at United, one that is defined by a shared purpose among our employees to operate at the highest and most efficient level. This new direction is a flight plan for how we'll become the best, most reliable airline in the world. From improving our on-time performance to providing customers with options when it comes to their travel needs, we're redefining what it means to be the best in our industry.

Besides setting a new direction for the airline, we're also excited about our new fare offering, Basic Economy, for the price-sensitive consumer. For more on our new direction and Basic Economy, watch the video below to hear from our CEO, Oscar Munoz.

1. Run like clockwork

Continuing to improve our on-time departure performance, working smarter to speed up aircraft turns, improving our maintenance processes and getting better at controllable cancellations and long delays are all top priorities. We're going to keep learning and refining everything we do to set the industry standard for reliability.

2. Keep the home court advantage

Like a team with home court advantage, we have all the assets we need to win at our airport hub locations and create the world's leading network of routes. We're committed to running a great airline with exceptional customer service, and we'll continue to make the most of our unsurpassed route network.

3. When you win, we win

We know that our customers want more options when it comes to their travel needs, which is why we are customizing our product offering to include an all-new service, Basic Economy in addition to our premium fare, United Polaris℠. We will continue to make improvements to the ground and onboard experience, from renovating 12 United Club℠ locations in 2017 to building the best Big Apple airport experience at New York/Newark International Airport.

4. It's all about the team

We are building a culture where people are recognized and rewarded for the value they create. Employees are helping us to define our company purpose and values. With our energy and momentum, there's no limit to where we can go when we're all moving in the same direction together.

5. “Teching" off

We're investing in getting the basics right and will keep building on the great reliability improvements we've already made by using innovation tools. We're also putting more information directly into the hands of our customers, such as more rebooking options, electronic travel vouchers and full management of reservations. We know customers love our mobile app, and we are continually improving our website.

6. It's about investing in our future

We're investing in our people and our product. By improving our network, expanding options for travelers and introducing customer enhancements, we'll set our course to be the best airline for both employees and customers.

United Cargo operates more than 11,000 cargo-only flights in one year

By The Hub team, March 19, 2021

On March 19, 2020, United operated its first flight carrying cargo without passengers on board. While the passenger cabin was empty, its cargo hold was completely full, carrying more than 29,000 pounds of commodities from Chicago O'Hare International Airport (ORD) to Frankfurt Airport (FRA).

A year later, United Cargo has operated more than 11,000 cargo-only flights carrying more than 570 million pounds of freight. To support the COVID-19 pandemic recovery efforts, United Cargo has also transported more than 113 million pounds of medical and pharmaceutical products on both cargo-only and passenger flights as well as approximately 10 million COVID-19 vaccines, providing global communities access to the items they have needed most.

10 tips for spring travel

By The Hub team, February 24, 2021

Whether you haven't flown with us for a while or just need a quick refresher before your spring trip, read this list of tips to know before your flight and arrive at the airport travel-ready:

1. Download the United app for contactless bag check, travel assistance and more

Before your flight, download the United app to view your flight status, check in, sign up for flight notifications, locate departure gates, access our free personal device entertainment when available and more. We've also updated our app with new features that can make your trip a little safer, including contactless bag check.

Don't forget to use Agent on Demand for help with any and all questions you may have before your flight. This new capability is available at all our U.S. hub airports and allows you to use your own mobile device to contact a customer service agent via phone, video or chat to help with day-of-travel questions while you're at the airport. Learn more about Agent on Demand here.

United joins UNICEF COVAX initiative

By The Hub team, February 19, 2021

This week, we were honored to become the first U.S. airline to join the UNICEF Humanitarian Airfreight Initiative to combat the COVID-19 pandemic by transporting the vaccine and other critically needed supplies to underserved areas of the globe.

"We are committed to helping the global community in any way we can, and we all must work together to do our part to bring this health and humanitarian crisis to an end," said Director of Cargo Specialty Products Manu Jacobs.

We will leverage our expertise to transport these critical pharmaceutical and healthcare shipments around the world safely, efficiently and expediently. We are proud to partner with the United Nations to support this global effort and provide equitable access to COVID-19 vaccines.

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