What's Next at United? - United Hub

What's next at United?

By The Hub team, November 14, 2016

We're setting a new course at United, one that is defined by a shared purpose among our employees to operate at the highest and most efficient level. This new direction is a flight plan for how we'll become the best, most reliable airline in the world. From improving our on-time performance to providing customers with options when it comes to their travel needs, we're redefining what it means to be the best in our industry.

Besides setting a new direction for the airline, we're also excited about our new fare offering, Basic Economy, for the price-sensitive consumer. For more on our new direction and Basic Economy, watch the video below to hear from our CEO, Oscar Munoz.

1. Run like clockwork

Continuing to improve our on-time departure performance, working smarter to speed up aircraft turns, improving our maintenance processes and getting better at controllable cancellations and long delays are all top priorities. We're going to keep learning and refining everything we do to set the industry standard for reliability.

2. Keep the home court advantage

Like a team with home court advantage, we have all the assets we need to win at our airport hub locations and create the world's leading network of routes. We're committed to running a great airline with exceptional customer service, and we'll continue to make the most of our unsurpassed route network.

3. When you win, we win

We know that our customers want more options when it comes to their travel needs, which is why we are customizing our product offering to include an all-new service, Basic Economy in addition to our premium fare, United Polaris℠. We will continue to make improvements to the ground and onboard experience, from renovating 12 United Club℠ locations in 2017 to building the best Big Apple airport experience at New York/Newark International Airport.

4. It's all about the team

We are building a culture where people are recognized and rewarded for the value they create. Employees are helping us to define our company purpose and values. With our energy and momentum, there's no limit to where we can go when we're all moving in the same direction together.

5. “Teching" off

We're investing in getting the basics right and will keep building on the great reliability improvements we've already made by using innovation tools. We're also putting more information directly into the hands of our customers, such as more rebooking options, electronic travel vouchers and full management of reservations. We know customers love our mobile app, and we are continually improving our website.

6. It's about investing in our future

We're investing in our people and our product. By improving our network, expanding options for travelers and introducing customer enhancements, we'll set our course to be the best airline for both employees and customers.

United Makes it Easier for Customers to Find and Use Travel Credits

The airline offers customers the most transparent and user-friendly options in the industry to encourage and simplify using travel credits
By United Newsroom, September 23, 2021

CHICAGO, Sept. 23, 2021 /PRNewswire/ -- United today announced it is giving customers even more flexibility when they need to rebook their travel by helping them to find and use their travel credits. United is the only airline to make it easy for customers to use their credits by automatically displaying them as a payment option during the checkout process. This functionality will be available for MileagePlus® members first and the airline is working to roll it out to all customers in the near future. Also, beginning next week, United will be the first to let customers use their travel credits for extra legroom seats and to pre-pay for checked baggage.

United Airlines Plans to Begin Flights Between Washington, D.C. and Lagos, Nigeria in November

United to operate the first ever nonstop flight between Washington, D.C. and Lagos and offer more flights between D.C. and Africa than any other carrier
By United Newsroom, September 17, 2021

CHICAGO, Sept. 17, 2021 /PRNewswire/ -- United Airlines announced today that new service between Washington, D.C. and Lagos, Nigeria will begin November 29 (subject to government approval). The airline will operate three weekly flights connecting the U.S. capital to Nigeria's largest city, which is also the top Western African destination for U.S-based travelers. Tickets will be available for sale on united.com and the United app this weekend.

United, Honeywell Invest in New Clean Tech Venture from Alder Fuels, Powering Biggest Sustainable Fuel Agreement in Aviation History

United agrees to purchase 1.5 billion gallons of sustainable aviation fuel (SAF) over 20 years - which is one and a half times the size of the rest of the world's airlines' publicly announced SAF commitments combined
By United Newsroom, September 09, 2021

CHICAGO and DES PLAINES, Ill., Sept. 9, 2021 /PRNewswire/ -- United and Honeywell today announced a joint multimillion-dollar investment in Alder Fuels – a cleantech company that is pioneering first-of-its-kind technologies for producing sustainable aviation fuel (SAF) at scale by converting abundant biomass, such as forest and crop waste, into sustainable low-carbon, drop-in replacement crude oil that can be used to produce aviation fuel. When used together across the fuel lifecycle, the Alder technologies, coupled with Honeywell's Ecofining™ process, could have the ability to produce a carbon-negative fuel at spec with today's jet fuel. The goal of the technologies is to produce fuel that is a 100% drop-in replacement for petroleum jet fuel.

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