Q&A with Dr. Christine Izuakor - United Hub

Q&A with Dr. Christine Izuakor

By The Hub team, March 06, 2018

United's Dr. Christine Izuakor laughing

In honor of Women's History Month, we are sharing stories of the inspired and strong women of United, like Dr. Christine Izuakor. Christine, Senior Manager – Global Security Strategy and Awareness, teaches and inspires our global workforce to be security-savvy at work and at home.

1. Who is a woman who has inspired you?

So many women have inspired me in different ways. Instead of picking one role model to look up to, I take my favorite qualities from several women (real and fictional) and merge them into one powerful superhuman being that inspires me every day. For example, I'm influenced by my mom's generous spirit, Oprahs wisdom, Olivia Popes fashion sense, Mandeep Grewals presence and character, Blair Waldorf's work ethic, Michelle Obama's poise, Onika Marajs unapologetic nature, and my big sister, Chika Izuakors, boldness. These women, and many more, inspire me every day to strive for greatness in all areas of life.

2. What challenges have you faced in your career and how did you overcome them?

One thing I struggled with throughout my career was confidence. I always questioned whether I was intelligent enough, eloquent enough, pretty enough, stern enough, or valuable enough to matter. I felt like I needed to be perfect in order to truly succeed. This mindset changed through the emotional intelligence work I mentioned earlier. I learned to love the person that I am today and the person I am striving to become tomorrow. I realized that I am the only human being that can determine my worth and I know that I am more than enough. Period.

3. Who at United has helped you succeed?

One of the reasons I love working for United is because it feels like such a supportive family. A few United women who come to mind as really making a difference for me include Emily Heath, Nathalie Cordeiro Nunes, Sharon Grant, Jessica Kimbrough, Diane Lieb, Mary Hickey, and Silvia Prickel.

4. What's the best part of your job?

The best part of my job is that I get to inspire and influence people to think differently about cyber security inside and outside of the company. Beyond work, I'm also very passionate about cultivating the next generation of talent and love that building our cyber talent pipeline is a part of my job.

5. What advice would you give to girls or other women to help them succeed?

One of the best things I've done for myself and what really changed the trajectory of my life, was understanding emotional intelligence. I was raised to be emotionally illiterate and avoid the perception that "women are too emotional". I embarked on a journey to understand what made me who I am today, identify the limiting beliefs that were holding me back, and truly learning that I have a choice in how I live every single day no matter where I came from. What I learned in the process is that there is so much value in those emotions and that feminine power is epic!

6. Is there anything else you'd like to say or any other stories you'd like to share?

Thanks for inviting me to respond to this! It was a great reminder of the importance of self-reflection on where I started, how far I've come and those who helped along the way, and the new heights I want to reach in order to fulfill my full potential and inspire other women and girls along the way.

United's regional presidents join respective Governor's COVID-19 task force

By Ryan Wilks, May 21, 2020

As a member in the tourism, travel and transportation industries, United offers a unique perspective into the economic and operational effects rippling across the U.S. To advocate United's efforts, and in anticipation of a bright future, New York/New Jersey President Jill Kaplan and California President Janet Lamkin have both been named to their states' respective governor's COVID-19 response task force committees.

Making every step of the travel journey safer for you

By United Airlines, May 20, 2020
United Clean Plus | Clorox

We remain passionate about connecting the world safely

United CleanPlus SM is our commitment to putting health and safety at the forefront of your journey, with the goal of delivering an industry-leading standard of cleanliness. We're teaming up with Clorox to redefine our cleaning and disinfection procedures, and over the coming months, we'll roll out Clorox products across our U.S. airports, starting in select locations, to help support a healthy and safe environment throughout your travel experience.

At the airport

  • At check-in:

  • 1
    Implementing temperature checks for employees and flight attendants working at hub airports
  • 2
    Installing sneeze guards at check-in and gate podiums
  • 3
    Encouraging use of the United app for contactless travel assistance and more
  • 4
    Promoting social distancing with floor decals to help customers stand 6 feet apart
  • 5
    Introducing touchless check-in for customers with bags
  • At the gate:

  • 6
    Disinfecting high-touch areas such as door handles, handrails, elevator buttons, telephones and computers
  • 7
    Providing hand sanitizer and
    disinfectant wipes
  • 8
    Allowing customers to self-scan boarding passes
  • 9
    Boarding fewer customers at a time and, after pre-boarding, boarding from the back of the plane to the front to promote social distancing

On our aircraft

  • 1
    Providing individual hand sanitizer wipes for customers
  • 2
    Requiring all customers and employees to wear a face covering and providing disposable face coverings for customers who need them
  • 3
    Temporarily removing onboard items like pillows, blankets and inflight magazines
  • 4
    Disinfecting high-touch areas, like tray tables and armrests, before boarding
  • 5
    Reducing contact between flight attendants and customers during snack and beverage service
  • 6
    Ensuring aircraft cleaning standards meet or exceed CDC guidelines
  • 7
    Applying social distancing to seating procedures when possible, including:
    • Limiting middle seat selection
    • Moving customers seated closely together
    • De-planing in groups of five rows at a time to reduce crowding
  • 8
    Using electrostatic spraying to disinfect aircraft, to be completed on all flights by mid-June
  • 9
    Using state-of-the-art, hospital-grade, high-efficiency (HEPA) filters to circulate air and remove up to 99.7% of airborne particles

Cleveland Clinic We're working closely with the experts at Cleveland Clinic to advise us on enhancing our cleaning and disinfection protocols for the safety of our employees and customers. Visit Cleveland Clinic's website to learn more about COVID-19.

A message from Scott Kirby, United’s new CEO

By The Hub team, May 20, 2020

Hello. I'm Scott Kirby, the new CEO of United Airlines. I'm a proud Air Force Academy graduate and have spent my entire career in and around aviation, including the last four years as President of United.

While I had planned for my first communication with you to be about the meaningful investments we were making to the travel experience and our continued growth across the U.S. and expansion to exciting new destinations around the world, today, the situation rendered to us by the COVID-19 pandemic leads me to a different type of message.

First, I graciously and humbly thank you for your business. Now, more than ever, our customers' loyalty is so deeply appreciated by every member of the United family.

As essential workers, the men and women of our airline have been hard at work over the past two months to transport vital medical supplies and critical goods to places that need them most, to provide free travel to healthcare professionals and to help thousands of individuals repatriate to their home countries.

Safety has always been our top priority, and right now in the midst of an unprecedented crisis, it's our singular customer focus. We recognize that COVID-19 has brought cleanliness and hygiene standards to the front of your mind when making travel decisions. We're not leaving a single stone unturned in our pursuit to protect our customers and employees.

We are installing plexiglass in lobby and gate areas, we're using the same equipment used to clean hospitals to disinfect the interiors of our aircraft, all crew and customers on board are required to wear face mask coverings and we're taking the temperature of our employees before they start work.

But at United, we're not stopping there. We're teaming up with experts from Clorox and the Cleveland Clinic to set a new standard for cleanliness and healthy flying that we are calling United CleanPlus℠.

Clorox is working closely with us to improve how we disinfect common surfaces and provide our customers with amenities that support a healthy and safe environment.

Physicians and scientists at the Cleveland Clinic, will advise us on new technologies and approaches, assist in training development and create a rigorous quality assurance program. And, as scientists learn more about how to fight COVID-19, Cleveland Clinic experts will help us use those discoveries to quickly implement new ways to keep our customers safe.

While we may not know when this pandemic will subside, what we do know is that travel is so deeply woven into the fabric of our global culture. We all desire to visit family, dance at a friend's wedding, hug parents…and see the wonders of this beautiful world. No matter how sharp the picture quality – or how strong the WiFi signal – there's simply no substitute for being there – in person – to collaborate, celebrate, explore. We are confident that travel will return. And when it does, United Airlines will be ready to serve you again in the friendly skies.

Thank you. Be well. And I look forward to seeing you on board.

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