Battling Cyber Crime and Gender Stereotypes - United Hub

Battling cyber crime and gender stereotypes

By Matt Adams , March 02, 2018

"Just a bobby on the beat." That's how United's Chief Information Security Officer Emily Heath describes it when talking about the beginning of her remarkable career, the first step on a path that led her to where she is today, protecting one of the world's largest airlines from all manner of cyber threats.

Back then, more than 20 years ago, Heath was part of the thin blue line keeping Macclesfield, England, safe as an officer with the Cheshire (County) Police. And while the sophisticated criminal hackers she now battles might be a far cry from car burglars and pub brawlers, some things never change: Heath still relies on the same quick thinking and strong sense of right and wrong that made her a good cop. And whether she was wearing a badge or a business suit, right from the start Heath has had to learn to succeed in traditionally male-dominated professions.

That realization hit her during her first shift meeting on her first day on the beat in Macclesfield. "You'd have 20 people in the room, and it was only me and maybe one other woman," she says. "It was kind of intimidating as a young bobby to be in the midst of that kind of male energy. I remember male officers walking in and saying to me, 'I'll take two sugars in mine,' assuming that I would make the tea for them."

Emily Heath on the job when she worked for the Cheshire Police.

Heath endured her share of hazing early on, but she persevered and soon developed a strong rapport with the men in her unit. In short time, she rose to the rank of detective, investigating high-level financial crime, money laundering and identity theft. Then one day, she realized she needed a change of pace.

Leaving police work behind, Heath started a website design firm, learning to code with a stack of books on HTML. It was a career left turn, but nothing like the one she would find herself taking a few months later when a client who recognized her talent for leadership asked Heath to manage a software implementation project.

Through sheer determination, she quickly became a highly sought after IT program manager. By that time, preventing cybercrime was emerging as a focal point for organizations. When one of her former CIOs asked Heath to oversee their company's security and compliance initiatives, she found that enforcing law and order in the digital realm was a natural fit. But in IT, she also found that, once again, she had to prove herself in a field occupied primarily by men.

"It's been like that everywhere I've ever worked," she says. "We all know that, as women, we have to stand out, that we have to work harder and have to find respect differently than men do."

When she was recruited to United in early 2017, Heath found a refreshing environment, with executive vice president and chief digital officer Linda Jojo at the helm of the technology division. Women now comprise approximately 40 percent of the employees in United's cyber security group, nearly four times higher than the industry average, something that Heath views as a significant advantage.

"If I had a team of people from the same background, they would attack a problem in the same way," she says. "When you've got people from different walks of life, they tackle a problem in ways that are so creative. I cannot overemphasize how important that is, particularly in the world of cyber security where we need all the creative muscle we can get."

When attending conferences and meetings with her peers, Heath still sometimes finds that she's one of only a few women in the room, but the numbers are growing. Lately, though, she's observed a new trend, one that she'd like to help quash while encouraging women, especially young women, to put aside self-doubt when it comes to their careers.

"Now that organizations are looking to diversify," says Heath, "the women I talk with have a new worry, and that is, 'Am I only in this role because I'm a woman?' I say throw that to the water because it does not matter. There's not a single man out there who would ask that question. Instead, ask yourself is the organization better as a result of me being here? And if it is, you should stand tall."

Beach or mountains? Take your pick with our newly announced routes to the West Coast, the Rocky Mountains and the Caribbean

By Matt Adams , November 21, 2019

We will continue building out our already expansive route network next year, adding flights to some attractive leisure destinations in the United States and the Caribbean.

Our hometown hub, Chicago O'Hare International Airport, will be the beneficiary of three of those new routes, which include Santa Barbara, California; Pasco, Washington; and Vail, Colorado. Rounding it out, United will add service from Denver to Nassau, Bahamas, and from Houston to Spokane, Washington. Tickets for all of these destinations are on sale now.

Colorful houses in Nassau

The Denver-Nassau route will begin on March 7, 2020, followed by Chicago-Santa Barbara, Chicago-Pasco, Chicago-Vail and Houston-Spokane on June 4. When that time comes, United will be the only airline offering nonstop service between Denver and Nassau and Chicago and Pasco.

All of these routes will open up a world of connection possibilities for customers living in each market. They'll also be scheduled to give flyers optimal arrival and departure time options. For instance, a passenger going from Chicago to Santa Barbara will have a flight option that departs O'Hare at 7:45 p.m. local time, arriving at Santa Barbara Airport at 10:30 p.m. That's ideal for business travelers.

"We want to offer customers the very best schedule, the best network and the most flight options in the industry," said Ankit Gupta, United's vice president of Domestic Network Planning.

The Boeing 737-800 aircraft will serve the Denver-Nassau route. Passengers going from Chicago to Santa Barbara and from Chicago to Vail will fly on the 737-700. United's 76-seat Embraer 175 aircraft, equipped with United First, Economy Plus and United Economy class seats, will operate on the Chicago-Pasco and Houston-Spokane routes.

You'll find flight times and additional details in the grid below. For more information and to book your tickets, visit united.com or download the United mobile app.

Depart

Arrive

Frequency

Duration

Chicago (ORD)

7:45 p.m.

Santa Barbara (SBA)

10:30 p.m.

Daily

Year-round

SBA

11:20 p.m.

ORD

5:20 a.m.

Daily

Year-round

ORD

8:00 p.m.

Pasco (PSC)

10:24 p.m.

Daily

Year-round

PSC

11:38 p.m.

ORD

5:20 a.m.

Daily

Year-round

ORD

4:00 p.m.

Vail/Eagle (EGE)

5:54 p.m.

Daily

Summer seasonal

(June 4 through September 6, 2020)

EGE

9:00 a.m.


ORD

12:45 p.m.

Daily

Summer seasonal

(June 4 through September 7, 2020)

Denver (DEN)

9:56 a.m.

Nassau (NAS)

4:00 p.m.

Once a week on Saturdays

Year-round

(with a break from mid-August through late-October)

NAS

11:37 a.m.

DEN

2:43 p.m.

Once a week on Saturdays

Year-round

(with a break from mid-August through late-October)

Houston (IAH)

9:32 p.m.

Spokane (GEG)

11:32 p.m.

Daily

Summer seasonal

(June 4 through August 17, 2020)

GEG

11:55 p.m.

IAH

6:17 a.m.

Daily

Summer seasonal

(June 4 through August 17, 2020)

Reflecting on Veterans Day: a message from our CEO Oscar Munoz

By Oscar Munoz, CEO, United Airlines , November 11, 2019

Right now, around the world, brave members of America's armed forces are on duty, defending our freedom and upholding our values.

When not laser-focused on the mission at hand, they're looking forward to the day when their service to our nation is fulfilled and they can reunite with their families.

They are also imagining how they can use their hard-earned skills to build an exciting, rewarding and important career when they return home.

I want them to look no further than United Airlines.

That's why we are focused on recruiting, developing and championing veterans across our company, demonstrating to our returning women and men in uniform that United is the best possible place for them to put their training, knowledge, discipline and character to the noblest use.

They've developed their knowledge and skills in some of the worst of times. We hope they will use those skills to keep United performing at our best, all of the time.

That's why we are accelerating our efforts to onboard the best and the brightest, and substantially increasing our overall recruitment numbers each year.

We recently launched a new sponsorship program to support onboarding veterans into United and a new care package program to support deployed employees. It's one more reason why United continues to rank high - and rise higher - as a top workplace for veterans. In fact, we jumped 21 spots this year on Indeed.com's list of the top U.S workplaces for veterans. This is a testament to our increased recruiting efforts, as well as our efforts to create a culture where veterans feel valued and supported.

We use the special reach and resources of our global operations to partner with outstanding organizations. This is our way of stepping up and going the extra mile for all those who've stepped forward to answer our nation's call.

We do this year-round, and the month of November is no exception; however, it is exceptional, especially as we mark Veterans Day.

As we pay tribute to all Americans who have served in uniform and carried our flag into battle throughout our history, let's also keep our thoughts with the women and men who are serving around the world, now. They belong to a generation of post-9/11 veterans who've taken part in the longest sustained period of conflict in our history.

Never has so much been asked by so many of so few.... for so long. These heroes represent every color and creed. They are drawn from across the country and many immigrated to our shores.

They then freely choose to serve in the most distant and dangerous regions of the world, to protect democracy in its moments of maximum danger.

Wherever they serve - however they serve - whether they put on a uniform each day, or serve in ways which may never be fully known, these Americans wake up each morning willing to offer the "last full measure of devotion" on our behalf.

Every time they do so, they provide a stunning rebuke to the kinds of voices around the world who doubt freedom and democracy's ability to defend itself.

Unfortunately, we know there are those who seem to not understand – or say they do not - what it is that inspires a free people to step forward, willing to lay down their lives so that their country and fellow citizens might live.

But, we – who are both the wards and stewards of the democracy which has been preserved and handed down to us by veterans throughout our history – do understand.

We know that inciting fear and hatred of others is a source of weakness, not strength. And such divisive rhetoric can never inspire solidarity or sacrifice like love for others and love of country can.

It is this quality of devotion that we most honor in our veterans - those who have served, do serve and will serve.

On behalf of a grateful family of 96,000, thank you for your service.

Humbly,

Oscar

United named a top workplace for veterans

By The Hub team , November 10, 2019

Each year around Veterans Day, Indeed, one of the world's largest job search engines, rates companies based on actual employee reviews to identify which ones offer the best opportunities and benefits for current and former U.S. military members. Our dramatic improvement in the rankings this year reflects a stronger commitment than ever before to actively recruiting, developing and nurturing veteran talent.

"We've spent a lot of time over the past 12 months looking for ways to better connect with our employees who served and attract new employees from the military ranks," said Global Catering Operations and Logistics Managing Director Ryan Melby, a U.S. Army veteran and the president of our United for Veterans business resource group.

"Our group is launching a mentorship program, for instance, where we'll assign existing employee-veterans to work with new hires who come to us from the armed forces. Having a friend and an ally like that, someone who can help you translate the skills you picked up in the military to what we do as a civilian company, is invaluable. That initiative is still in its infancy, but I'm really optimistic about what it can do for United and for our veteran population here."

Impressively, we were the only one of our industry peers to move up on the list, further evidence that we're on a good track as a company.

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