Battling Cyber Crime and Gender Stereotypes - United Hub

Battling cyber crime and gender stereotypes

By Matt Adams, March 02, 2018

"Just a bobby on the beat." That's how United's Chief Information Security Officer Emily Heath describes it when talking about the beginning of her remarkable career, the first step on a path that led her to where she is today, protecting one of the world's largest airlines from all manner of cyber threats.

Back then, more than 20 years ago, Heath was part of the thin blue line keeping Macclesfield, England, safe as an officer with the Cheshire (County) Police. And while the sophisticated criminal hackers she now battles might be a far cry from car burglars and pub brawlers, some things never change: Heath still relies on the same quick thinking and strong sense of right and wrong that made her a good cop. And whether she was wearing a badge or a business suit, right from the start Heath has had to learn to succeed in traditionally male-dominated professions.

That realization hit her during her first shift meeting on her first day on the beat in Macclesfield. "You'd have 20 people in the room, and it was only me and maybe one other woman," she says. "It was kind of intimidating as a young bobby to be in the midst of that kind of male energy. I remember male officers walking in and saying to me, 'I'll take two sugars in mine,' assuming that I would make the tea for them."

Emily Heath on the job when she worked for the Cheshire Police.

Heath endured her share of hazing early on, but she persevered and soon developed a strong rapport with the men in her unit. In short time, she rose to the rank of detective, investigating high-level financial crime, money laundering and identity theft. Then one day, she realized she needed a change of pace.

Leaving police work behind, Heath started a website design firm, learning to code with a stack of books on HTML. It was a career left turn, but nothing like the one she would find herself taking a few months later when a client who recognized her talent for leadership asked Heath to manage a software implementation project.

Through sheer determination, she quickly became a highly sought after IT program manager. By that time, preventing cybercrime was emerging as a focal point for organizations. When one of her former CIOs asked Heath to oversee their company's security and compliance initiatives, she found that enforcing law and order in the digital realm was a natural fit. But in IT, she also found that, once again, she had to prove herself in a field occupied primarily by men.

"It's been like that everywhere I've ever worked," she says. "We all know that, as women, we have to stand out, that we have to work harder and have to find respect differently than men do."

When she was recruited to United in early 2017, Heath found a refreshing environment, with executive vice president and chief digital officer Linda Jojo at the helm of the technology division. Women now comprise approximately 40 percent of the employees in United's cyber security group, nearly four times higher than the industry average, something that Heath views as a significant advantage.

"If I had a team of people from the same background, they would attack a problem in the same way," she says. "When you've got people from different walks of life, they tackle a problem in ways that are so creative. I cannot overemphasize how important that is, particularly in the world of cyber security where we need all the creative muscle we can get."

When attending conferences and meetings with her peers, Heath still sometimes finds that she's one of only a few women in the room, but the numbers are growing. Lately, though, she's observed a new trend, one that she'd like to help quash while encouraging women, especially young women, to put aside self-doubt when it comes to their careers.

"Now that organizations are looking to diversify," says Heath, "the women I talk with have a new worry, and that is, 'Am I only in this role because I'm a woman?' I say throw that to the water because it does not matter. There's not a single man out there who would ask that question. Instead, ask yourself is the organization better as a result of me being here? And if it is, you should stand tall."

United Cargo operates more than 11,000 cargo-only flights in one year

By The Hub team, March 19, 2021

On March 19, 2020, United operated its first flight carrying cargo without passengers on board. While the passenger cabin was empty, its cargo hold was completely full, carrying more than 29,000 pounds of commodities from Chicago O'Hare International Airport (ORD) to Frankfurt Airport (FRA).

A year later, United Cargo has operated more than 11,000 cargo-only flights carrying more than 570 million pounds of freight. To support the COVID-19 pandemic recovery efforts, United Cargo has also transported more than 113 million pounds of medical and pharmaceutical products on both cargo-only and passenger flights as well as approximately 10 million COVID-19 vaccines, providing global communities access to the items they have needed most.

10 tips for spring travel

By The Hub team, February 24, 2021

Whether you haven't flown with us for a while or just need a quick refresher before your spring trip, read this list of tips to know before your flight and arrive at the airport travel-ready:

1. Download the United app for contactless bag check, travel assistance and more

Before your flight, download the United app to view your flight status, check in, sign up for flight notifications, locate departure gates, access our free personal device entertainment when available and more. We've also updated our app with new features that can make your trip a little safer, including contactless bag check.

Don't forget to use Agent on Demand for help with any and all questions you may have before your flight. This new capability is available at all our U.S. hub airports and allows you to use your own mobile device to contact a customer service agent via phone, video or chat to help with day-of-travel questions while you're at the airport. Learn more about Agent on Demand here.

United joins UNICEF COVAX initiative

By The Hub team, February 19, 2021

This week, we were honored to become the first U.S. airline to join the UNICEF Humanitarian Airfreight Initiative to combat the COVID-19 pandemic by transporting the vaccine and other critically needed supplies to underserved areas of the globe.

"We are committed to helping the global community in any way we can, and we all must work together to do our part to bring this health and humanitarian crisis to an end," said Director of Cargo Specialty Products Manu Jacobs.

We will leverage our expertise to transport these critical pharmaceutical and healthcare shipments around the world safely, efficiently and expediently. We are proud to partner with the United Nations to support this global effort and provide equitable access to COVID-19 vaccines.

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