Blazing a path in technology - United Hub
women's history month

Blazing a path in technology

By The Hub team, March 21, 2017

In honor of Women's History Month, each week we will profile one of the many strong and inspirational women of United. Follow along throughout the month of March to learn more about their stories.

IT Applications Development Manager, Erica Henson

Erica was just 10 years old when her father, impressed with how her mind worked, told her she was destined for a career in programming and computer science.

At the time, Erica refused this prediction, thinking that she was destined for a career in music. Fast forward to today, and Erica's father can proudly say, "I told you so."

"After my first taste in school of what computer science could offer the world, I can see in hindsight this was my destiny," said Erica. "I spent a lot of time fighting it, but when I look back, I see a fairly obvious pattern of what I was meant to do. Even in the most trying situations, the truth is the work we do matters."

Erica has been with United since 1997, and in her 20-year journey at the company, she has contributed to many airline-industry firsts. From helping build the first network domain at Continental, to taking an active role in developing the technology and processes to ensure compliance with the Sarbanes Oxley Act and being part of the team that created the first direct channel for companies like Orbitz and Travelocity to book tickets directly with airlines, Erica has faced and conquered many challenges throughout her career.

The list of Erica's roles and achievements is long. Most notably, she was part of the post-9/11 emergency team brought in to make changes to the SPS (Security Profile System). More recently, Erica was involved in rolling out Agile, which helps us accelerate delivery between our airline and our customers.

When Erica was growing up, there wasn't much emphasis on getting girls interested in science, technology, engineering and math (STEM) careers, but Erica proves that the presumptions in a male-dominated field didn't stand in her way.

"The best thing to help counter the idea that women don't belong in STEM careers is to become a fixture," said Erica. "Don't ever let anyone lead you away from what you want to achieve."

United Cargo operates more than 11,000 cargo-only flights in one year

By The Hub team, March 19, 2021

On March 19, 2020, United operated its first flight carrying cargo without passengers on board. While the passenger cabin was empty, its cargo hold was completely full, carrying more than 29,000 pounds of commodities from Chicago O'Hare International Airport (ORD) to Frankfurt Airport (FRA).

A year later, United Cargo has operated more than 11,000 cargo-only flights carrying more than 570 million pounds of freight. To support the COVID-19 pandemic recovery efforts, United Cargo has also transported more than 113 million pounds of medical and pharmaceutical products on both cargo-only and passenger flights as well as approximately 10 million COVID-19 vaccines, providing global communities access to the items they have needed most.

10 tips for spring travel

By The Hub team, February 24, 2021

Whether you haven't flown with us for a while or just need a quick refresher before your spring trip, read this list of tips to know before your flight and arrive at the airport travel-ready:

1. Download the United app for contactless bag check, travel assistance and more

Before your flight, download the United app to view your flight status, check in, sign up for flight notifications, locate departure gates, access our free personal device entertainment when available and more. We've also updated our app with new features that can make your trip a little safer, including contactless bag check.

Don't forget to use Agent on Demand for help with any and all questions you may have before your flight. This new capability is available at all our U.S. hub airports and allows you to use your own mobile device to contact a customer service agent via phone, video or chat to help with day-of-travel questions while you're at the airport. Learn more about Agent on Demand here.

United joins UNICEF COVAX initiative

By The Hub team, February 19, 2021

This week, we were honored to become the first U.S. airline to join the UNICEF Humanitarian Airfreight Initiative to combat the COVID-19 pandemic by transporting the vaccine and other critically needed supplies to underserved areas of the globe.

"We are committed to helping the global community in any way we can, and we all must work together to do our part to bring this health and humanitarian crisis to an end," said Director of Cargo Specialty Products Manu Jacobs.

We will leverage our expertise to transport these critical pharmaceutical and healthcare shipments around the world safely, efficiently and expediently. We are proud to partner with the United Nations to support this global effort and provide equitable access to COVID-19 vaccines.

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