The Wonders in the Heel of Italy's Boot - United Hub

The wonders in the heel of Italy's boot

By The Hub team

By San Francisco based United Club Customer Service Representative, Elena Moises Paunan

In search of a short, five-day winter adventure, I recently landed in Milan with three friends by way of Newark, United's daily nonstop service. Milan is centrally located with easy access to Switzerland, other neighboring European countries and unique southern parts of Italy. Besides a day in Milan and a day trip to Lugano, Switzerland, we set our eyes on a quick trip highlighted by a couple of unique UNESCO World Heritage Sites in Puglia, located in the heel of Italy's boot.

Puglia exhibits the rustic tranquility of the Italian countryside. Despite its cultural richness and architecture, Puglia is still one of the least-explored regions of Italy, offering a coastline bathed by two crystal blue seas, the Adriatic and the Ionian. Beyond Puglia's popular hotspots, there are nature reserves, dramatic caves and medieval quarters, not to mention the region's star attraction: fantastic food. From Milan we then went to Bari, a main port for Mediterranean cruises. We didn't have time to explore this town, but from there we took an hour-and-a-half train ride to Alberobello.

Alberobello, a small town located where Italy's heel meets its sole

Alberobello, a small town located where Italy's heel meets its sole, is famous for its absurdly charming, jaw-dropping, white-washed, cone-topped houses. These 16th century trulli, as they're called, have been designated as a UNESCO World Heritage Site. We checked out the darling hobbit-like settlements in Rione Monti, Aia Piccola and Trullo Sovrano. Trulli were designed to befuddle tax authorities by appearing as temporary field shelters. Not only is Alberobello a quaint little town, it is also a delight to the palate. We had lunch at La Cantina, a small restaurant with an open kitchen where you see cooks prepare your food using fresh local produce. It was "trulli" a delight. Exploring the uniquely set up trulli in different neighborhoods gave us an amazing and relaxing experience. Tracing Rione Monti, we ended up in Chiesa di Trulli, a cute little trullo church. As we explored different areas we also shopped for unique, locally produced souvenirs and tasted great wine. At the end of the day we visited Trullo Sovrano, a rich family's dwelling in the 16th century, the only two-level trullo.

Matera, Italy

On our last day, we booked the latest flight out and opted to hire a local travel guide to drive us for the day so we could see another UNESCO World Heritage Site, Matera. Situated in the neighboring region of Basilicata, Matera is one of Italy's most impressive and visually stunning places. Its world famous Sassi of Matera cave dwellings, carved into the sides of cliffs, stand aloft and make an extraordinary landscape. A designated UNESCO World Heritage Site since 1993, Matera is said to be one of the oldest towns in the world. It's claimed to be the third-oldest town after Aleppo and Jericho. With its unique qualities reminiscent of biblical times, it is easy to see why the location appealed to Mel Gibson and was featured in his film "The Passion of the Christ." Many of the caves have been transformed into restaurants, hotels and shops but still retain their cave-like appearance. It is also the film location of the new movie "Ben-Hur." If this is not enough to acquaint you with Matera, wait until it grows in popularity as it prepares to be the site for the 2019 European Capital of Culture. It was an adventure of a lifetime to see these two UNESCO World Heritage Sites.

Entertainment for all

By The Hub team, August 04, 2020

Our Marketing Inflight Entertainment and Connectivity team and Bridge, our Business Resource Group (BRG) for people with all abilities, partnered together to test and provide feedback on our award-winning seatback inflight entertainment (IFE) system.

Aptly named "Entertainment for all," our new seatback IFE system offers the an extensive suite of accessibility features, allowing for unassisted use by people of all visual, hearing, mobility and language abilities.

"It's nice to know that I can get on a plane and pick my favorite entertainment to enjoy, just like every customer," said Accessibility Senior Analyst and Developer and Bridge Chief of Staff Ray C., who is blind.

"As a deaf employee, the closed captioning availability on board our aircraft is something I value greatly," added Information Technology Analyst Greg O. "The new IFE further cements United's visibility within the deaf community and elsewhere. It makes me proud to be an employee."

Accessibility features of the new IFE include a text-to-speech option, explore by touch, customizable text size, screen magnification, color correction and inversion modes, and alternative navigation options for those unable to swipe or use a handset. For hearing-impaired and non-English-speaking passengers, customization options provide the ability for customers to be served content and receive inflight notifications based on their preferences and settings —with closed captions, with subtitles or in the language of their choice from the 15 languages supported. Our "Entertainment for all" system won the Crystal Cabin Award in 2019, and recently, the Dr. Margaret Pfanstiehl Research and Development Award for Audio Description by the American Council of the Blind.

"This really showed the benefits of partnering with BRGs in helping us improve products and services for our customers and employees," said Inflight Entertainment and Connectivity Senior Manager Corinne S. "Even though we have been recognized with awards for our IFE accessibility features, we are not resting on our laurels but continuing to work towards improving the inflight entertainment experience for all of our customers to ensure entertainment is available for all."

Shaping an inclusive future with Special Olympics

By The Hub team, July 24, 2020

If your travels have taken you through Chicago O'Hare International Airport anytime since October 2019, you may have had a friendly, caring and jovial exchange with Daniel Smrokowski. Daniel is one of four Service Ambassadors thanks to our ongoing partnership with Special Olympics. This inaugural ambassador program aims to provide Special Olympic athletes employment opportunities within our operation, affording them a unique and meaningful career.

Since 2018, our partnership with Special Olympics has become one of United's most cherished relationships, going beyond the events we take part in and volunteer with. While the plane pull competitions, polar plunges, duck derbies and Special Olympics World Games and other events around the world are a big part of our involvement, the heart of this partnership lies with the athletes and individuals supported by Special Olympics. To advocate for their inclusion in every setting is one of our biggest honors, and we take great pride in the role we play in the organization's inclusion revolution.

Aiding in the success of Special Olympics' mission to create continuing opportunities for individuals with intellectual disabilities, throughout the two-year partnership, United has volunteered over 10,500 hours and donated over $1.2 million in travel to the organization. The impact of this partnership is felt at every level, both at Special Olympics and within our own ranks.

"The Inclusion Revolution campaign, led by our athletes, aims to end discrimination against people with intellectual disabilities. United Airlines has joined in our fight for inclusion, empowering our athletes with the skills needed to succeed and opportunities to contribute their abilities as leaders," said Special Olympics International Chairman Tim Shriver. "United Airlines believes that people with intellectual disabilities should be perceived as they really are: independent, world-class athletes, students, employees, neighbors, travelers, and leaders who contribute to make this world a better place."

Our Service Ambassador program is just one of the many ways Special Olympics has impacted not only our employees, but also our customers. "I see every day how our Service Ambassadors connect with our customers the moment they walk into the airport lobby," said Senior Customer Service Supervisor Steve Suchorabski. "They provide a warm, welcoming smile ad assist in any way they can. To see these young adults hold positions that a society once told them they couldn't is truly the most heartwarming part of my job," Steve continued.

"The opportunity to be a part of the United family means everything to me," Daniel said. "I feel so much pride showing up to work in a Special Olympics/United co-branded uniform, working among such a loving and supportive community. The relationship between these two organizations is truly helping to shape my future while letting me use my gifts of communicating and helping others. Hopefully, I can spend my entire career at United," Daniel added.

In honor of Special Olympics' Global Week of Inclusion in July, we're asking our employees, customers and partners to sign a pledge to #ChooseToInclude at jointherevolution.org/pledge.

And be sure to check out Daniel's podcast The Special Chronicles.

United works with partners to send food to USDA food bank

By The Hub team, July 23, 2020

In collaboration with food-logistics company Commodity Forwarders Inc. (CFI), United moved nearly 190,000 pounds of fresh produce to Guam for the U.S. Department of Agriculture's Coronavirus Farm Assistance Program. This new program was created to provide critical support to consumers impacted by the COVID-19 global pandemic.

A variety of fresh fruits were transported from Los Angeles (LAX) to Guam (GUM) on United's newly introduced, non-stop cargo-only flight – a route added to meet cargo demand during the COVID-19 crisis. The fresh food was repacked in 10-pound cases in Los Angeles, prepared for departure at CFI's LAX location, and flown to GUM by the United team. Through this beneficial partnership between United and CFI, the perishable goods were kept cool during every step of the process and distributed as part of the food bank program in Guam.

"Everyone on our team has worked relentlessly during the pandemic to get critical goods to where they are needed most. Establishing a comprehensive network of cargo-only flights have allowed us to keep the supply chain moving even while passenger flight capacity has been reduced," said Regional Senior Manager of Cargo Sales, Marco Vezjak. "Knowing that we are able to help during these difficult times – in this case the Guam community – is our biggest reward and greatest motivation to keep moving forward."

United is proud to play a role in maintaining the global food supply chain and helping people access the supplies they need. Since March 19, United has operated over 4,000 cargo-only flights, moving over 130 million pounds of cargo.

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