The World Through Dad's Eyes - United Hub

The world through dad's eyes

By Matt Adams, June 16, 2017

Seventy-eight years ago, Denver Flight Attendant Lynn Schoenemann's father, Wolfgang "Bill" Schoenemann, embarked on his first overseas voyage against a terrifying and tragic backdrop.

Six-year-old Bill left Hamburg, Germany, with his mother and father in May of 1939 alongside more than 900 other German Jews aboard the S.S. St. Louis. Like all of those on board, the Schoenemanns gave up everything dear to them – their homes, their livelihoods, connection to family – in order to escape the violent anti-Semitism that was taking root in Nazi Germany.

Ostensibly, the St. Louis was to transport its passengers to Havana, where they were to receive asylum. Unbeknownst to them as they steamed westward across the Atlantic, they would never set foot on Cuban soil; instead, the group was turned away at Havana's harbor, victims of a Nazi propaganda ploy. The fortunate ones, Bill and his parents included, found refuge in the United Kingdom. Many others, approximately 600 of the passengers, ended up back in Germany or in the Nazi-controlled areas of France, Belgium and the Netherlands, where a much darker fate awaited.

"As Father's Day approaches, I often consider how lucky I am to have ever been conceived," Lynn said. "My father is one of a diminishing group of Holocaust survivors. No other Schoenemann family member survived as far as we know."

United employee, Lynn and her dad in Alaska.

Bill immigrated to the U.S. as a young man, where he became a successful engineer in California's Silicon Valley. It wasn't until after retirement that he discovered a passion for travel – a hobby that immediately attracted Lynn.

"Watching slideshows from his trips planted a seed in me that grew into a love of travel, spawning a 23-year flying career at United," she said. "When I was interviewing for this job, I thought about all of the places he had seen and knew that I wanted to have that same opportunity, while also indulging my passion for the hospitality industry."

In speaking with Bill, it's easy to find yourself bitten by the travel bug, too. "One of the goals I set for myself was to get to over 100 countries," Bill said, "and my wife and I turned out to be really great adventurers. We loved Africa the most, seeing the animals out in nature. To have a giraffe lean over you or a rhino charge past you with her baby, or to watch a lion sprint by, those are incredible experiences."

Though his five children were young and unable to accompany him on many of his journeys, he tried to pass on those experiences to them through the vivid photographs that he took. "I wanted to share that excitement with them," he recalled. "Seeing the world expands your horizons, but it also lets you appreciate what you have here in the U.S. You look at other people in a different light; it helps you understand them better."

United employee with her family at Mount Rushmore.

And, finally, almost eight decades after his first trip over the Atlantic, Bill got the chance to walk the streets of Havana when he visited Cuba last year.

"My father set the bar high for rising above life's challenges and succeeding," said Lynn. "On Father's Day, I will make sure I tell him how much I appreciate him showing me the world through his eyes from an early age. I owe this wondrous career to him. I love you, Dad, on Father's Day and every other day."

United's regional presidents join respective Governor's COVID-19 task force

By Ryan Wilks, May 21, 2020

As a member in the tourism, travel and transportation industries, United offers a unique perspective into the economic and operational effects rippling across the U.S. To advocate United's efforts, and in anticipation of a bright future, New York/New Jersey President Jill Kaplan and California President Janet Lamkin have both been named to their states' respective governor's COVID-19 response task force committees.

A message from Scott Kirby, United’s new CEO

By The Hub team, May 20, 2020

Hello. I'm Scott Kirby, the new CEO of United Airlines. I'm a proud Air Force Academy graduate and have spent my entire career in and around aviation, including the last four years as President of United.

While I had planned for my first communication with you to be about the meaningful investments we were making to the travel experience and our continued growth across the U.S. and expansion to exciting new destinations around the world, today, the situation rendered to us by the COVID-19 pandemic leads me to a different type of message.

First, I graciously and humbly thank you for your business. Now, more than ever, our customers' loyalty is so deeply appreciated by every member of the United family.

As essential workers, the men and women of our airline have been hard at work over the past two months to transport vital medical supplies and critical goods to places that need them most, to provide free travel to healthcare professionals and to help thousands of individuals repatriate to their home countries.

Safety has always been our top priority, and right now in the midst of an unprecedented crisis, it's our singular customer focus. We recognize that COVID-19 has brought cleanliness and hygiene standards to the front of your mind when making travel decisions. We're not leaving a single stone unturned in our pursuit to protect our customers and employees.

We are installing plexiglass in lobby and gate areas, we're using the same equipment used to clean hospitals to disinfect the interiors of our aircraft, all crew and customers on board are required to wear face mask coverings and we're taking the temperature of our employees before they start work.

But at United, we're not stopping there. We're teaming up with experts from Clorox and the Cleveland Clinic to set a new standard for cleanliness and healthy flying that we are calling United CleanPlus℠.

Clorox is working closely with us to improve how we disinfect common surfaces and provide our customers with amenities that support a healthy and safe environment.

Physicians and scientists at the Cleveland Clinic, will advise us on new technologies and approaches, assist in training development and create a rigorous quality assurance program. And, as scientists learn more about how to fight COVID-19, Cleveland Clinic experts will help us use those discoveries to quickly implement new ways to keep our customers safe.

While we may not know when this pandemic will subside, what we do know is that travel is so deeply woven into the fabric of our global culture. We all desire to visit family, dance at a friend's wedding, hug parents…and see the wonders of this beautiful world. No matter how sharp the picture quality – or how strong the WiFi signal – there's simply no substitute for being there – in person – to collaborate, celebrate, explore. We are confident that travel will return. And when it does, United Airlines will be ready to serve you again in the friendly skies.

Thank you. Be well. And I look forward to seeing you on board.

Making every step of the travel journey safer for you

By United Airlines, April 22, 2020
United Clean Plus | Clorox

We remain passionate about connecting the world safely

United CleanPlus SM is our commitment to putting health and safety at the forefront of your journey, with the goal of delivering an industry-leading standard of cleanliness. We're teaming up with Clorox to redefine our cleaning and disinfection procedures, and over the coming months, we'll roll out Clorox products across our U.S. airports, starting in select locations, to help support a healthy and safe environment throughout your travel experience.

At the airport

  • At check-in:

  • 1
    Implementing temperature checks for employees and flight attendants working at hub airports
  • 2
    Installing sneeze guards at check-in and gate podiums
  • 3
    Encouraging use of the United app for contactless travel assistance and more
  • 4
    Promoting social distancing with floor decals to help customers stand 6 feet apart
  • 5
    Introducing touchless check-in for customers with bags
  • At the gate:

  • 6
    Disinfecting high-touch areas such as door handles, handrails, elevator buttons, telephones and computers
  • 7
    Providing hand sanitizer and
    disinfectant wipes
  • 8
    Allowing customers to self-scan boarding passes
  • 9
    Boarding fewer customers at a time and, after pre-boarding, boarding from the back of the plane to the front to promote social distancing

On our aircraft

  • 1
    Providing individual hand sanitizer wipes for customers
  • 2
    Requiring all customers and employees to wear a face covering and providing disposable face coverings for customers who need them
  • 3
    Temporarily removing onboard items like pillows, blankets and inflight magazines
  • 4
    Disinfecting high-touch areas, like tray tables and armrests, before boarding
  • 5
    Reducing contact between flight attendants and customers during snack and beverage service
  • 6
    Ensuring aircraft cleaning standards meet or exceed CDC guidelines
  • 7
    Applying social distancing to seating procedures when possible, including:
    • Limiting middle seat selection
    • Moving customers seated closely together
    • De-planing in groups of five rows at a time to reduce crowding
  • 8
    Using electrostatic spraying to disinfect aircraft, to be completed on all flights by mid-June
  • 9
    Using state-of-the-art, hospital-grade, high-efficiency (HEPA) filters to circulate air and remove up to 99.7% of airborne particles

Cleveland Clinic We're working closely with the experts at Cleveland Clinic to advise us on enhancing our cleaning and disinfection protocols for the safety of our employees and customers. Visit Cleveland Clinic's website to learn more about COVID-19.

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