Written in the Stars - United Hub

Written in the stars

By Matt Adams

After more than two-and-a-half years of dating and countless adventures together, MileagePlus Premier® member Jeff Schick was certain that he had found his soul mate in Anthony Hawkins. For a pair of avowed travel enthusiasts and aviation buffs — Mr. Hawkins is a Captain with ExpressJet and Mr. Schick grew up in a family of pilots — the relationship could not have begun more perfectly. On their first date they watched a documentary about the Boeing 747. From that day forward they racked up United miles as they traveled the world together, culminating in a trip to Delhi, India, this past January, when Mr. Schick decided it was the right time to pop the question. Naturally, there was only one way to do it.

"I had been thinking about proposing to Anthony for a long time," Mr. Schick said. "When we were preparing for our trip to Delhi, I thought, I wonder what United would say if I asked them for help?"

Champagne, chocolate covered strawberries and Polaris bears to celebrate the engagement.

He reached out to United's Social Media team through Facebook, explaining the situation and asking if there was anything that we could do to make the experience more memorable. Within an hour, a plan was in motion. The couple was scheduled to fly from Chicago's O'Hare's International Airport to Delhi, via Newark, in the new United Polaris℠ business class. Mr. Schick had recently read an article about the United Polaris lounge at Chicago's O'Hare's International Airport, and thought that a preflight proposal in the lounge would be the way to go. What they got was nothing short of a first-class experience.

Social Media and Relationship Marketing Assistant Managers Diana Sweis and Karen Petrella, along with Chicago's O'Hare's International Airport Operations and lounge employees, conspired with Mr. Schick to pull off the surprise. First, they made custom lounge menus with a special page devoted to Mr. Hawkins and Mr. Schick's dating milestones, with the heading, "Will you be with me from Ahh to ZZZ?" — a play on the United Polaris motto.

As Mr. Hawkins flipped through the menu, unaware of what was in store, he came to the personalized page, at which point Mr. Schick got down on bended knee to present the ring.

Scrabble letters spelled out that United customer said yes to the proposal

"I think Anthony had suspicions that something was going to happen, but it shocked him when he found out what was happening," said Mr. Schick. That shock was written all over Mr. Hawkins's face as he happily accepted. That was the cue for our lounge team to bring out a cheese and pastry tower, made complete with a bottle of champagne and mimosas, and Diana and Karen took the first photos of the newly engaged couple.

"It was so well orchestrated, everything fit together perfectly," Mr. Schick recalled, still feeling the excitement and joy of that day. "Everyone was so friendly and congratulatory. Even the United Polaris lounge chefs came out to celebrate with us. It was incredible."

The moment was special not only for Mr. Hawkins and Mr. Schick, but also for our employees who got to take part. "Proposals are always unforgettable, but I think it's safe to say that they will remember this day, and remember United, for the rest of their lives," Diana said. "This is the part of the job that I love the most, when we have the opportunity to interact with a customer in this way to surprise and delight."

Mr. Schick and Mr. Hawkins were more than just surprised and delighted. "Things like this make customers for life," Mr. Schick said. "It certainly bonded Anthony and me to United. It shows how the people at United care, and they're making United a great airline to fly on, not only for special occasions like this, but for every trip."

United Awards Free Flights for a Year to Winners of "Your Shot to Fly" Sweepstakes

Grand prize winners live in Bradenton, FL; Cleveland, OH; Goodyear, AZ; Oakland, CA and San Francisco, CA
By United Newsroom, July 29, 2021

CHICAGO, July 29, 2021 /PRNewswire/ -- United Airlines today announced the five lucky grand prize winners of its "Your Shot to Fly" sweepstakes, who will each get to fly anywhere in the world United flies with a companion over the course of the next year. The winners of the "Your Shot to Fly" sweepstakes are:

  • Ashley Cronkhite from Bradenton, FL
  • Robert Simicak from Cleveland, OH
  • Sean Husmoe from Goodyear, AZ
  • Lauren Aldredge from Oakland CA
  • Lauren M. from San Francisco, CA

The sweepstakes was in support of the Biden administration's ongoing national effort to encourage more people to get their COVID-19 vaccination and encouraged United's MileagePlus® loyalty members to upload their vaccine records to United. In less than a month, more than one million MileagePlus members uploaded their vaccine cards to the United app and website for a shot to win one of the grand prizes. In June the airline awarded 30 first prize winners with a pair of roundtrip tickets anywhere United flies.

United First U.S. Airline to Offer Economy Customers Option to Pre-Order Snacks and Beverages

New pre-order option builds on the airline's contactless payment technology and is another example of the customer experience transformation underway at United
By United Newsroom, July 28, 2021

CHICAGO, July 28, 2021 /PRNewswire/ -- Starting today on select flights, all United customers – no matter what cabin of service they're flying in – can use the airline's award-winning mobile app and website to pre-order meals, snacks and beverages up to five days before they're scheduled to travel. United is the first and only U.S. airline to offer economy customers the option to pre-order snacks and beverages, a reflection of the customer experience transformation underway at the airline.



United Airlines to Operate More than 40 Weekly Flights as England Re-Opens to U.S. Travelers

In August, United is adding a second daily flight from Washington, D.C. to London
By United Newsroom, July 28, 2021

CHICAGO, July 28, 2021 /PRNewswire/ -- With today's announcement of England reopening to fully vaccinated travelers from the U.S. beginning Aug 2, United Airlines is making it easier for business and leisure customers to jet across the pond with the addition of flights to London. In August, United will have six daily flights between the U.S. and London, including a second daily flight from Washington, D.C. and increasing service from Houston to daily. United looks forward to resuming additional London service in the coming months as well as launching new nonstop service between Boston and London. Customers traveling to England must be fully vaccinated in the U.S. with vaccines that have been approved by the FDA and must take a test before departure as well as a PCR test within the first two days of arrival. Passengers vaccinated in the U.S. will also need to complete a passenger locator form prior to traveling to England and provide proof of U.S. residency.

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