United 2016 full year and fourth quarter performance - United Hub

United Airlines Reports Full-Year and Fourth-Quarter 2016 Performance

January 17, 2017

  

CHICAGO, Jan. 17, 2017 /PRNewswire/ -- United Airlines (UAL) today announced its fourth-quarter and full-year 2016 financial results. 

  • Achieved best full-year on-time performance while reporting the lowest number of cancellations, delay minutes and mishandled bags in company history.
  • UAL reported full-year net income of $2.3 billion, diluted earnings per share of $6.85, pre-tax earnings of $3.8 billion and pre-tax margin of 10.4 percent. Excluding special items, UAL reported full-year net income of $2.9 billion, diluted earnings per share of $8.65, pre-tax earnings of $4.5 billion and pre-tax margin of 12.2 percent.
  • UAL reported fourth-quarter net income of $397 million, diluted earnings per share of $1.26, pre-tax earnings of $884 million and pre-tax margin of 9.8 percent. Excluding special items, UAL reported fourth-quarter net income of $562 million, diluted earnings per share of $1.78, pre-tax earnings of $857 million and pre-tax margin of 9.5 percent.
  • Technicians and related employees ratified a joint contract in the fourth quarter. UAL has completed new agreements with every domestic unionized work group in 2016.
  • Employees earned $628 million in profit sharing for 2016.

"Our fourth quarter financial and operating performance capped an outstanding year for United Airlines," said Oscar Munoz, chief executive officer of United Airlines. "In 2016, we put into action our plan to become the best airline in the world, and last year's results demonstrate we are on our way to achieving that ambition. We will continue delivering on this commitment by investing in our employees, elevating our customer experience and driving strong and consistent returns for our shareholders." 

Full-Year and Fourth-Quarter Revenue

For the fourth quarter of 2016, total revenue was $9.1 billion, an increase of 0.2 percent year-over-year. Fourth-quarter 2016 consolidated passenger revenue per available seat mile (PRASM) decreased 1.6 percent and consolidated yield decreased 1.2 percent compared to the fourth quarter of 2015. This outperformance versus the company's initial guidance was due to stronger close-in bookings and yields in November and December. For the full-year 2016, consolidated PRASM declined 5.4 percent compared to the prior year driven by factors including a strong U.S. dollar, lower surcharges, reductions from energy-related corporate travel, and declining yields.

"We saw meaningful improvement in the pricing and demand environment in the quarter," said Scott Kirby, president of United Airlines. "Looking forward, we anticipate first-quarter consolidated unit revenues to be approximately flat, marking the fourth straight quarter of sequential quarter-over-quarter improvement."

Full-Year and Fourth-Quarter Costs

Total operating expense was $8.0 billion in the fourth quarter, up 1.2 percent year-over-year. Excluding special charges, total operating expense was $8.1 billion, a 3.2 percent increase year-over-year. Consolidated unit cost (CASM) decreased 0.8 percent compared to the fourth quarter of 2015 due mainly to lower fuel expense. Fourth-quarter consolidated CASM, excluding special charges, third-party business expenses, fuel and profit sharing, increased 4.1 percent year-over-year driven largely by the impact of labor agreements ratified in 2016. For the full year, consolidated CASM decreased 2.9 percent compared to full-year 2015 due to lower fuel expense. Excluding special charges, third-party business expenses, fuel and profit sharing, consolidated CASM increased 2.8 percent compared to the prior year due primarily to new labor agreements.

"I am very pleased with core cost performance achieved in the fourth quarter and full-year 2016 where we kept non-fuel cost growth excluding new labor deals nearly constant," said Andrew Levy, executive vice president and chief financial officer of United Airlines. "I have great confidence we will achieve our cost efficiency targets outlined at our investor day as we look to offset rising fuel and labor costs."

Liquidity and Capital Allocation

In the fourth quarter, UAL generated $658 million in operating cash flow and ended the quarter with $5.8 billion in unrestricted liquidity, including $1.35 billion of undrawn commitments under its revolving credit facility. UAL generated $5.5 billion in operating cash flow for the full year. The company continued to invest in its business through capital expenditures of $880 million in the fourth quarter and a total of $3.2 billion for the full year. Including assets acquired through the issuance of debt and airport construction financing and excluding fully reimbursable projects, the company invested $1.1 billion during the fourth quarter and $3.3 billion for the full year in adjusted capital expenditures. Free cash flow, measured as operating cash flow less adjusted capital expenditures, was $2.2 billion for the full year.

For the 12 months ended Dec. 31, 2016, the company's return on invested capital was 19.3 percent. In the quarter, UAL purchased $156 million of its common shares. For full-year 2016, the company purchased $2.6 billion of its common shares, representing approximately 14 percent of shares outstanding, at an average price of $51.80 per share. As of Dec. 31, 2016, the company had $1.8 billion remaining to purchase shares under its existing share repurchase authority.

For more information on UAL's first-quarter 2017 guidance, please visit ir.united.com for the company's investor update.

Full-Year and Fourth-Quarter Highlights
Operations and Employees

  • In the fourth quarter, United technicians and related employees voted to ratify a new joint collective bargaining agreement. During 2016, the company reached new agreements with every domestic unionized work group.
  • Achieved best full-year on-time performance while reporting the lowest number of cancellations, delay minutes and mishandled bags in company history.
  • In December, United earned its sixth consecutive perfect 100 percent score on the Human Rights Campaign's Corporate Equality Index and a spot on the organization's list of "Best Places to Work for LGBT Equality."
  • Employees earned cash-incentive payments of approximately $30 million for achieving operational performance goals in the quarter, marking a full year of bonus payouts for a total of approximately $120 million.
  • Further enabled employees to provide a better experience to customers by equipping them with the technology and information they need, including more than 50,000 mobile devices in the operation.

Network and Fleet

  • In the fourth quarter, launched service to Havana, Cuba from its Newark and Houston hubs. During 2016, the company also introduced new routes between San Francisco and five international destinations including Tel Aviv; Xi'an, China; Singapore; Auckland, New Zealand; and Hangzhou, China.
  • In the fourth quarter, took delivery of the first Boeing 777-300ER in the company's fleet, named the "New Spirit of United," featuring the all-new United Polaris business class seat.
  • During the quarter, announced a modification to its narrowbody order book by converting its original order for 65 Boeing 737-700 aircraft into four 737-800 aircraft to be delivered in 2017 and 61 737 MAX aircraft with delivery dates to be determined.
  • During the year, took delivery of 22 new Boeing aircraft, including 737NGs, 787s and 777s, as well as six used Airbus A319 aircraft.

Customer Experience

  • Launched a reimagined international travel experience, United Polaris service, in December and opened the first premier United Polaris lounge in Chicago.
  • Opened automated screening lanes to increase efficiency and improve the screening experience for its customers at hubs in Chicago, Los Angeles and Newark during the fourth quarter.
  • During the year, redesigned and upgraded seven United Clubs across the system.
  • In 2016, re-introduced free snacks and began offering illy® premium coffee on board and in United Clubs.
  • For 2016, MileagePlus® loyalty program named best overall frequent flyer program in the world for thirteenth consecutive year by Global Traveler.
  • Flew 1,500 athletes, coaches and Team USA staff to the 2016 Rio Olympic and Paralympic Games over the summer as the company celebrated more than 35 years partnering with Team USA.
  • Expanded capabilities of United's award-winning mobile app, used on more than 28 million devices – enhancing the customer experience with new re-booking options and features to improve management of international travel documents.

About United

United Airlines and United Express operate more than 4,500 flights a day to 339 airports across five continents. In 2016, United and United Express operated more than 1.6 million flights carrying more than 143 million customers. United is proud to have the world's most comprehensive route network, including U.S. mainland hubs in Chicago, Denver, Houston, Los Angeles, New York/Newark, San Francisco and Washington, D.C. United operates 737 mainline aircraft and the airline's United Express partners operate 483 regional aircraft. The airline is a founding member of Star Alliance, which provides service to 192 countries via 28 member airlines. For more information, visit united.com, follow @United on Twitter or connect on Facebook. The common stock of United's parent, United Continental Holdings, Inc., is traded on the NYSE under the symbol "UAL".

Safe Harbor Statement under the Private Securities Litigation Reform Act of 1995:

Certain statements included in this release are forward-looking and thus reflect our current expectations and beliefs with respect to certain current and future events and anticipated financial and operating performance. Such forward-looking statements are and will be subject to many risks and uncertainties relating to our operations and business environment that may cause actual results to differ materially from any future results expressed or implied in such forward-looking statements. Words such as "expects," "will," "plans," "anticipates," "indicates," "believes," "forecast," "guidance," "outlook" and similar expressions are intended to identify forward-looking statements. Additionally, forward-looking statements include statements that do not relate solely to historical facts, such as statements which identify uncertainties or trends, discuss the possible future effects of current known trends or uncertainties or which indicate that the future effects of known trends or uncertainties cannot be predicted, guaranteed or assured. All forward-looking statements in this release are based upon information available to us on the date of this release. We undertake no obligation to publicly update or revise any forward-looking statement, whether as a result of new information, future events, changed circumstances or otherwise, except as required by applicable law. Our actual results could differ materially from these forward-looking statements due to numerous factors including, without limitation, the following: our ability to comply with the terms of our various financing arrangements; the costs and availability of financing; our ability to maintain adequate liquidity; our ability to execute our operational plans and revenue-generating initiatives, including optimizing our revenue; our ability to control our costs, including realizing benefits from our resource optimization efforts, revenue-generating initiatives, cost reduction initiatives and fleet replacement programs; our ability to utilize our net operating losses; our ability to attract and retain customers; demand for transportation in the markets in which we operate; an outbreak of a disease that affects travel demand or travel behavior; demand for travel and the impact that global economic conditions have on customer travel patterns; excessive taxation and the inability to offset future taxable income; general economic conditions (including interest rates, foreign currency exchange rates, investment or credit market conditions, crude oil prices, costs of aircraft fuel and energy refining capacity in relevant markets); economic and political instability and other risks of doing business globally; any potential realized or unrealized gains or losses related to fuel or currency hedging programs; the effects of any hostilities, act of war or terrorist attack; the ability of other air carriers with whom we have alliances or partnerships to provide the services contemplated by the respective arrangements with such carriers; disruptions to our regional network; the costs and availability of aviation and other insurance; industry consolidation or changes in airline alliances; competitive pressures on pricing and on demand; our capacity decisions and the capacity decisions of our competitors; U.S. or foreign governmental legislation, regulation and other actions (including Open Skies agreements and environmental regulations); the impact of regulatory, investigative and legal proceedings and legal compliance risks; the impact of any management changes; labor costs; our ability to maintain satisfactory labor relations and the results of any collective bargaining agreement process with our union groups; any disruptions to operations due to any potential actions by our labor groups; weather conditions; and other risks and uncertainties set forth under Part I, Item 1A., "Risk Factors," of UAL's Annual Report on Form 10-K for the fiscal year ended December 31, 2015, as well as other risks and uncertainties set forth from time to time in the reports we file with the U.S. Securities and Exchange Commission.

-tables attached-

 

UNITED CONTINENTAL HOLDINGS, INC.
STATEMENTS OF CONSOLIDATED OPERATIONS (UNAUDITED)
(In millions, except per share data)

(In millions, except per share data) Three Months Ended
December 31, 2016
Three Months Ended
December 31, 2015
%
Increase/
(Decrease)
Year Ended
December 31, 2016
Year Ended
December 31, 2015
%
Increase/
(Decrease)
Operating revenue:
Passenger:
Mainline
$6,295 $6,180 1.9 $25,414 $26,333 (3.5)
Operating revenue: Passenger: Regional 1,466 1,549 (5.4) 6,043 6,452 (6.3)
Operating revenue: Passenger: Total passenger revenue (B) 7,761 7,729 0.4 31,457 32,785 (4.1)
Operating revenue: Cargo 250 231 8.2 876 937 (6.5)
Operating revenue: Other operating revenue 1,041 1,076 (3.3) 4,223 4,142 2.0
Operating revenue: Total operating revenue 9,052 9,036 0.2 36,556 37,864 (3.5)
Operating expense:
Salaries and related costs
2,568 2,424 5.9 10,275 9,713 5.8
Operating expense: Aircraft fuel (C) 1,555 1,618 (3.9) 5,813 7,522 (22.7)
Operating expense: Landing fees and other rent 553 556 (0.5) 2,165 2,203 (1.7)
Operating expense: Regional capacity purchase 552 565 (2.3) 2,197 2,290 (4.1)
Operating expense: Depreciation and amortization 504 476 5.9 1,977 1,819 8.7
Operating expense: Aircraft maintenance materials and outside repairs 448 399 12.3 1,749 1,651 5.9
Operating expense: Distribution expenses 316 316 1,303 1,342 (2.9)
Operating expense: Aircraft rent 159 174 (8.6) 680 754 (9.8)
Operating expense: Special charges (D) (31) 131 NM1 638 326 NM1
Operating expense: Other operating expenses 1,423 1,296 9.8 5,421 5,078 6.8
Operating expense: Other Operating Expenses: Total operating expenses 8,047 7,955 1.2 32,218 32,698 (1.5)
Operating income: Operating income 1,005 1,081 (7.0) 4,338 5,166 (16.0)
Operating margin 11.1% 12.0% (0.9) pts. 11.9% 13.6% (1.7) pts.
Operating margin, excluding special charges (A) (Non-GAAP) 10.8% 13.4% (2.6) pts. 13.6% 14.5% (0.9) pts.
Nonoperating income (expense):
Interest expense
(148) (165) (10.3) (614) (669) (8.2)
Nonoperating income (expense): Interest capitalized 24 11 118.2 72 49 46.9
Nonoperating income (expense): Interest income 11 9 22.2 42 25 68.0
Nonoperating income (expense): Miscellaneous, net (D) (8) (31) (74.2) (19) (352) (94.6)
Nonoperating income (expense): Miscellaneous, net (D): Total nonoperating expense (121) (176) (31.3) (519) (947) (45.2)
Income before income taxes: Income before income taxes 884 905 (2.3) 3,819 4,219 (9.5)
Pre-tax margin 9.8% 10.0% (0.2) pts. 10.4% 11.1% (0.7) pts.
Pre-tax margin, excluding special items (A) (Non-GAAP) 9.5% 10.4% (0.9) pts. 12.2% 11.9% 0.3 pts.
Income tax expense (benefit) (E) 487 82 493.9 1,556 (3,121) NM1
Net income $397 $823 (51.8) $2,263 $7,340 (69.2)
Earnings per share, diluted $1.26 $2.24 (43.8) $6.85 $19.47 (64.8)
Weighted average shares, diluted 316 367 (13.9) 330 377 (12.5)
  1. NM means Not Meaningful

 

UNITED CONTINENTAL HOLDINGS, INC.
STATISTICS
  Three Months Ended
December 31, 2016
Three Months Ended
December 31, 2015
%
Increase/
(Decrease)
Year Ended
December 31, 2016
Year Ended
December 31, 2015
%
Increase/
(Decrease)
Mainline:
Passengers (thousands)
25,590 24,169 5.9 101,007 96,327 4.9
Mainline:Revenue passenger miles (millions) 45,608 44,470 2.6 186,181 183,642 1.4
Mainline:Available seat miles (millions) 55,440 53,814 3.0 224,692 219,989 2.1
Mainline:Cargo ton miles (millions) 790 679 16.3 2,805 2,614 7.3
Mainline:Passenger revenue per available seat mile (cents) 11.35 11.48 (1.1) 11.31 11.97 (5.5)
Mainline:Average yield per revenue passenger mile (cents) 13.80 13.90 (0.7) 13.65 14.34 (4.8)
Mainline:Aircraft in fleet at end of period 737 715 3.1 737 715 3.1
Mainline:Average stage length (miles) 1,804 1,869 (3.5) 1,859 1,922 (3.3)
Mainline:Average daily utilization of each aircraft (hours) 9:54 9:59 (0.8) 10:06 10:24 (2.9)
Regional:
Passengers (thousands)
10,433 10,983 (5.0) 42,170 44,042 (4.3)
Regional:Revenue passenger miles (millions) 5,930 6,248 (5.1) 24,128 24,969 (3.4)
Regional:Available seat miles (millions) 7,078 7,490 (5.5) 28,898 30,014 (3.7)
Regional:Passenger revenue per available seat mile (cents) 20.71 20.68 0.1 20.91 21.50 (2.7)
Regional:Average yield per revenue passenger mile (cents) 24.72 24.79 (0.3) 25.05 25.84 (3.1)
Regional:Aircraft in fleet at end of period 494 521 (5.2) 494 521 (5.2)
Regional:Average stage length (miles) 560 562 (0.4) 564 559 0.9
Consolidated (Mainline and Regional):
Passengers (thousands)
36,023 35,152 2.5 143,177 140,369 2.0
Consolidated (Mainline and Regional):Revenue passenger miles (millions) 51,538 50,718 1.6 210,309 208,611 0.8
Consolidated (Mainline and Regional):Available seat miles (millions) 62,518 61,304 2.0 253,590 250,003 1.4
Consolidated (Mainline and Regional):Passenger load factor:
Consolidated
82.4% 82.7% (0.3) pts. 82.9% 83.4% (0.5) pts.
Consolidated (Mainline and Regional):Domestic 85.2% 85.7% (0.5) pts. 85.4% 85.7% (0.3) pts.
Consolidated (Mainline and Regional):International 78.9% 79.0% (0.1) pts. 80.0% 80.7% (0.7) pts.
Consolidated (Mainline and Regional):Passenger revenue per available seat mile (cents) 12.41 12.61 (1.6) 12.40 13.11 (5.4)
Consolidated (Mainline and Regional):Total revenue per available seat mile (cents) 14.48 14.74 (1.8) 14.42 15.15 (4.8)
Consolidated (Mainline and Regional):Average yield per revenue passenger mile (cents) 15.06 15.24 (1.2) 14.96 15.72 (4.8)
Consolidated (Mainline and Regional):Aircraft in fleet at end of period 1,231 1,236 (0.4) 1,231 1,236 (0.4)
Consolidated (Mainline and Regional):Average stage length (miles) 1,441 1,456 (1.0) 1,473 1,487 (0.9)
Consolidated (Mainline and Regional):Average full-time equivalent employees (thousands) 84.8 82.1 3.3 83.9 82.1 2.2
  • Note: See Part II, Item 6 Selected Financial Data of the company's Annual Report on Form 10-K for the year ended December 31, 2015 for the definition of these statistics.

 

UNITED CONTINENTAL HOLDINGS, INC.
SUMMARY FINANCIAL METRICS

Note (A) provides a reconciliation of non-GAAP financial metrics to the comparable GAAP financial metrics and provides the reasons UAL management believes these financial metrics are useful.
(In millions, except per share data)

  Three Months Ended
December 31, 2016
Three Months Ended
December 31, 2015
%
Increase/
(Decrease)
Year Ended
December 31, 2016
Year Ended
December 31, 2015
%
Increase/
(Decrease)
Operating income (GAAP) $1,005 $1,081 (7.0) $4,338 $5,166 (16.0)
Operating margin (GAAP) 11.1% 12.0% (0.9) pts. 11.9% 13.6% (1.7) pts.
Operating income, excluding Special charges (Non-GAAP) 974 1,212 (19.6) 4,976 5,492 (9.4)
Operating margin, excluding Special charges (Non-GAAP) 10.8% 13.4% (2.6) pts. 13.6% 14.5% (0.9) pts.
Adjusted EBITDA, excluding special items (Non-GAAP) $1,474 $1,560 (5.5) $6,939 $6,912 0.4
Adjusted EBITDA margin, excluding special items (Non-GAAP) 16.3% 17.3% (1.0) pts. 19.0% 18.3% 0.7 pts.
Adjusted EBITDAR, excluding special items (Non-GAAP) 1,633 1,734 (5.8) 7,619 7,666 (0.6)
Adjusted EBITDAR margin, excluding special items (Non-GAAP) 18.0% 19.2% (1.2) pts. 20.8% 20.2% 0.6 pts.
Pre-tax income (GAAP) $884 $905 (2.3) $3,819 $4,219 (9.5)
Pre-tax margin (GAAP) 9.8% 10.0% (0.2) pts. 10.4% 11.1% (0.7) pts.
Pre-tax income, excluding special items (Non-GAAP) 857 939 (8.7) 4,462 4,498 (0.8)
Pre-tax margin, excluding special items (Non-GAAP) 9.5% 10.4% (0.9) pts. 12.2% 11.9% 0.3 pts.
Net income (GAAP) $397 $823 (51.8) $2,263 $7,340 (69.2)
Net income, excluding special items (Non-GAAP) 562 934 (39.8) 2,857 4,478 (36.2)
Tax adjusted net income, excluding special items (Non-GAAP) 562 602 (6.6) 2,857 2,883 (0.9)
Diluted earnings per share (GAAP) $1.26 $2.24 (43.8) $6.85 $19.47 (64.8)
Diluted earnings per share, excluding special items (Non-GAAP) 1.78 2.54 (29.9) 8.65 11.88 (27.2)
Tax adjusted diluted earnings per share, excluding special items (Non-GAAP) 1.78 1.64 8.5 8.65 7.65 13.1
Net cash provided by operating activities $658 $1,115 (41.0) $5,542 $5,992 (7.5)
Capital expenditures $880 $763 15.3 $3,223 $2,747 17.3
Adjusted capital expenditures 1,078 791 36.3 3,347 3,506 (4.5)
Free cash flow, net of financings (Non-GAAP) $(222) $352 NM $2,319 $3,245 (28.5)
Free cash flow (Non-GAAP) (420) 324 NM 2,195 2,486 (11.7)

 

UNITED CONTINENTAL HOLDINGS, INC.
RETURN ON INVESTED CAPITAL (ROIC)

ROIC is a Non-GAAP financial measure that we believe provides useful supplemental information for management and investors by measuring the effectiveness of our operations' use of invested capital to generate profits.
  Twelve Months Ended
December 31, 2016
Net Operating Profit After Tax (NOPAT)
Pre-tax income excluding special items 2
$4,462
Pre-tax income excluding special items: NOPAT adjustments 3 998
NOPAT $5,460
Effective cash tax rate 4 0.3%
Invested Capital (five-quarter average)
Total assets
$40,435
Total assets: Invested capital adjustments 5 12,182
Average Invested Capital $28,253
Return on Invested Capital 19.3%
  1. Non-GAAP Financial Reconciliation
  2. NOPAT adjustments include: adding back (net of tax shield) interest expense, the interest component of capitalized aircraft rent and net interest on pension.
  3. Effective cash tax rate is calculated by dividing cash taxes paid by adjusted pre-tax income.
  4. Invested capital adjustments include: adding back capital aircraft rent (at 7.0X) and deferred income taxes, less advance ticket sales, frequent flyer deferred revenue, tax valuation allowance and other non-interest bearing liabilities.
Notes: Twelve Months Ended
December 31, 2016
Pre-tax income $3,819
Pre-tax income: Add: Special items 643
Pre-tax income excluding special items $4,462

 

UNITED CONTINENTAL HOLDINGS, INC.
NON-GAAP FINANCIAL RECONCILIATION (Continued)

(A) Pursuant to SEC Regulation G, UAL has included the following reconciliations of reported Non-GAAP financial measures to comparable financial measures reported on a GAAP basis.

CASM is a common metric used in the airline industry to measure an airline's cost structure and efficiency. UAL reports CASM excluding special charges, third-party business expenses, fuel and profit sharing. UAL believes that adjusting for special charges is useful to investors because special charges are non-recurring charges not indicative of UAL's ongoing performance. UAL also believes that excluding third-party business expenses, such as maintenance, ground handling and catering services for third parties, fuel sales and non-air mileage redemptions, provides more meaningful disclosure because these expenses are not directly related to UAL's core business. UAL also believes that excluding fuel costs from certain measures is useful to investors because it provides an additional measure of management's performance excluding the effects of a significant cost item over which management has limited influence. UAL excludes profit sharing because this exclusion allows investors to better understand and analyze our recurring cost performance and provides a more meaningful comparison of our core operating costs to the airline industry. In addition, the company believes that adjusting for MTM gains and losses from fuel derivative contracts settling in future periods and prior period gains and losses on fuel derivative contracts settled in the current period is useful because the adjustments allow investors to better understand the cash impact of settled fuel derivative contracts in a given period.
  Three Months Ended
December 31, 2016 in cents
Three Months Ended
December 31, 2015 in cents
%
Increase/
(Decrease)
Year Ended
December 31, 2016 in cents
Year Ended
December 31, 2015 in cents
%
Increase/
(Decrease)
CASM Mainline Operations (cents)
Cost per available seat mile (CASM)
12.43 12.37 0.5 12.22 12.42 (1.6)
CASM Mainline Operations (cents): Cost per available seat mile (CASM):Less: Special charges (D) (0.06) 0.24 NM1 0.29 0.15 NM1
CASM Mainline Operations (cents): Cost per available seat mile (CASM): Less: Third-party business expenses 0.13 0.16 (18.8) 0.11 0.13 (15.4)
CASM Mainline Operations (cents): Cost per available seat mile (CASM): Less: Fuel expense 2.33 2.53 (7.9) 2.16 2.87 (24.7)
CASM Mainline Operations (cents): CASM, excluding special charges, third-party business expenses and fuel 10.03 9.44 6.3 9.66 9.27 4.2
CASM Mainline Operations (cents): CASM, excluding special charges, third-party business expenses and fuel: Less: Profit sharing per available seat mile 0.22 0.28 (21.4) 0.28 0.32 (12.5)
CASM Mainline Operations (cents): CASM, excluding special charges, third-party business expenses, fuel, and profit sharing 9.81 9.16 7.1 9.38 8.95 4.8
CASM Consolidated Operations (cents)
Cost per available seat mile (CASM)
12.87 12.98 (0.8) 12.70 13.08 (2.9)
CASM Consolidated Operations (cents): Cost per available seat mile (CASM):Less: Special charges (D) (0.05) 0.22 NM1 0.25 0.13 NM1
CASM Consolidated Operations (cents): Cost per available seat mile (CASM): Less: Third-party business expenses 0.11 0.14 (21.4) 0.10 0.12 (16.7)
CASM Consolidated Operations (cents): Cost per available seat mile (CASM): Less: Fuel expense 2.49 2.64 (5.7) 2.29 3.01 (23.9)
CASM Consolidated Operations (cents): CASM, excluding special charges, third-party business expenses and fuel 10.32 9.98 3.4 10.06 9.82 2.4
CASM Consolidated Operations (cents): CASM, excluding special charges, third-party business expenses and fuel: Less: Profit sharing per available seat mile 0.19 0.25 (24.0) 0.25 0.28 (10.7)
CASM Consolidated Operations (cents): CASM, excluding special charges, third-party business expenses, fuel, and profit sharing 10.13 9.73 4.1 9.81 9.54 2.8

 

UNITED CONTINENTAL HOLDINGS, INC.
NON-GAAP FINANCIAL RECONCILIATION (Continued)

UAL evaluates its financial performance utilizing various accounting principles generally accepted in the United States of America (GAAP) and Non-GAAP financial measures, including operating income (loss) excluding special charges, income (loss) before income taxes excluding special items, net income (loss) excluding special items, and net earnings (loss) per share excluding special items, among others. UAL also presented diluted earnings per share excluding special items for the periods presented in 2015 adjusted for the impact of tax expense using the effective tax rate from the respective period in 2016 in order to make the financial measures more comparable. UAL had minimal income tax expense in the second half of 2015 that was offset by the release of its deferred tax asset valuation allowance resulting in a net income tax benefit.
  Three Months Ended
December 31, 2016 (In millions)
Three Months Ended
December 31, 2015 (In millions)
$
Increase/
(Decrease)
%
Increase/
(Decrease)
Year Ended
December 31, 2016 (In millions)
Year Ended
December 31, 2015 (In millions)
$
Increase/
(Decrease)
%
Increase/
(Decrease)
Operating expenses $8,047 $7,955 $92 1.2 $32,218 $32,698 $(480) (1.5)
Operating expenses: Less: Special charges (D) (31) 131 (162) NM1 638 326 312 NM1
Operating expenses, excluding special charges 8,078 7,824 254 3.2 31,580 32,372 (792) (2.4)
Operating expenses, excluding special charges: Less: Third-party business expenses 69 86 (17) (19.8) 257 291 (34) (11.7)
Operating expenses, excluding special charges: Less: Fuel expense 1,555 1,618 (63) (3.9) 5,813 7,522 (1,709) (22.7)
Operating expenses, excluding special charges: Less: Profit sharing, including taxes 122 153 (31) (20.3) 628 698 (70) (10.0)
Operating expenses, excluding fuel, profit sharing, special charges and third-party business expenses $6,332 $5,967 $365 6.1 $24,882 $23,861 $1,021 4.3
Operating income $1,005 $1,081 $(76) (7.0) $4,338 $5,166 $(828) (16.0)
Operating income: Less: Special charges (D) (31) 131 (162) NM1 638 326 312 NM1
Operating income, excluding special charges $974 $1,212 $(238) (19.6) $4,976 $5,492 $(516) (9.4)
Income before income taxes $884 $905 $(21) (2.3) $3,819 $4,219 $(400) (9.5)
Income before income taxes: Less: special items before income taxes (D) (27) 34 (61) NM1 643 279 364 NM1
Income before income taxes and excluding special items $857 $939 $(82) (8.7) $4,462 $4,498 $(36) (0.8)
Net income $397 $823 $(426) (51.8) $2,263 $7,340 $(5,077) (69.2)
Net income: Less: special items, net of tax (D) 165 111 54 NM1 594 (2,862) 3,456 NM1
Net income, excluding special items 562 934 (372) (39.8) 2,857 4,478 (1,621) (36.2)
Net income, excluding special items: Less: Income tax adjustment using 2016 tax rate for 2015 (332) 332 NM1 (1,595) 1,595 NM1
Tax adjusted net income, excluding special items $562 $602 $(40) (6.6) $2,857 $2,883 $(26) (0.9)
Diluted earnings per share $1.26 $2.24 $(0.98) (43.8) $6.85 $19.47 $(12.62) (64.8)
Diluted earnings per share: Less: special items (0.09) 0.09 (0.18) NM1 1.95 0.74 1.21 NM1
Diluted earnings per share: Less: special income tax items 0.61 0.21 0.40 NM1 (0.15) (8.33) 8.18 NM1
Diluted earnings per share, excluding special items $1.78 $2.54 $(0.76) (29.9) $8.65 $11.88 $(3.23) (27.2)
Diluted earnings per share, excluding special items: Less: Income tax adjustment using 2016 tax rate for 2015 (0.90) 0.90 NM1 (4.23) 4.23 NM1
Tax adjusted diluted earnings per share, excluding special items $1.78 $1.64 $0.14 8.5 $8.65 $7.65 $1.00 13.1

 

UNITED CONTINENTAL HOLDINGS, INC.
NON-GAAP FINANCIAL RECONCILIATION (Continued)

UAL provides financial metrics, including earnings before interest, taxes, depreciation and amortization (EBITDA) as well as earnings before interest, taxes, depreciation and amortization, and aircraft rent (EBITDAR), that we believe provides useful supplemental information for management and investors by measuring profit and profit as a percentage of total operating revenues. These financial metrics are adjusted for special items that are non-recurring and that management believes are not indicative of UAL's ongoing performance.
EBITDA and EBITDAR (in millions) Three Months Ended
December 31, 2016
Three Months Ended
December 31, 2015
Year Ended
December 31, 2016
Year Ended
December 31, 2015
Net income $397 $823 $2,263 $7,340
Adjusted For:
Depreciation and amortization
504 476 1,977 1,819
Adjusted For: Interest expense 148 165 614 669
Adjusted For: Interest capitalized (24) (11) (72) (49)
Adjusted For: Interest income (11) (9) (42) (25)
Adjusted For: Income tax expense (benefit) (E) 487 82 1,556 (3,121)
Adjusted For: Special items before income taxes (D) (27) 34 643 279
Adjusted EBITDA, excluding special items 1,474 1,560 6,939 6,912
Adjusted EBITDA, excluding special items: Aircraft rent 159 174 680 754
Adjusted EBITDAR, excluding special items $1,633 $1,734 $7,619 $7,666
UAL believes that adjusting capital expenditures for assets acquired through the issuance of debt, airport construction financing and excluding fully reimbursable projects is useful to investors in order to appropriately reflect the non-reimbursable funds spent on capital expenditures.

 

Capital Expenditures (in millions) Three Months Ended
December 31, 2016
Three Months Ended
December 31, 2015
Year Ended
December 31, 2016
Year Ended
December 31, 2015
Capital Expenditures: Capital expenditures – GAAP $880 $763 $3,223 $2,747
Capital Expenditures: Capital expenditures – GAAP:Property and equipment acquired through the issuance of debt 271 69 386 866
Capital Expenditures: Capital expenditures – GAAP:Airport construction financing 23 12 91 17
Capital Expenditures: Capital expenditures – GAAP:Fully reimbursable projects (96) (53) (353) (124)
Capital Expenditures:Adjusted capital expenditures – Non-GAAP $1,078 $791 $3,347 $3,506
Free Cash Flow (in millions) Three Months Ended
December 31, 2016
Three Months Ended
December 31, 2015
Year Ended
December 31, 2016
Year Ended
December 31, 2015
Free Cash Flow: Net cash provided by operating activities $658 $1,115 $5,542 $5,992
Free Cash Flow: Net cash provided by operating activities: Less capital expenditures – Non-GAAP 880 763 3,223 2,747
Free Cash Flow: Free cash flow, net of financings - Non-GAAP $(222) $352 $2,319 $3,245
Free Cash Flow: Net cash provided by operating activities $658 $1,115 $5,542 $5,992
Free Cash Flow: Net cash provided by operating activities: Less adjusted capital expenditures – Non-GAAP 1,078 791 3,347 3,506
Free Cash Flow: Free cash flow - Non-GAAP $(420) $324 $2,195 $2,486

 

UNITED CONTINENTAL HOLDINGS, INC.
NOTES (UNAUDITED)

(B) Select passenger revenue information is as follows (in millions):
  4Q 2016
Passenger
Revenue
(millions)
Passenger
Revenue
vs.
4Q 2015
PRASM
vs.
4Q 2015
Yield
vs.
4Q 2015
Available
Seat Miles
vs.
4Q 2015
Domestic $3,378 4.0% (0.3%) 0.6% 4.3%
Atlantic 1,246 (5.2%) (2.8%) (0.2%) (2.4%)
Pacific 1,030 1.8% (6.0%) (6.2%) 8.1%
Latin America 641 6.0% 7.7% 4.2% (1.6%)
International 2,917 (0.5%) (2.2%) (2.0%) 1.8%
Mainline 6,295 1.9% (1.1%) (0.7%) 3.0%
Regional 1,466 (5.4%) 0.1% (0.3%) (5.5%)
Consolidated $7,761 0.4% (1.6%) (1.2%) 2.0%

 

UNITED CONTINENTAL HOLDINGS, INC.
NOTES (UNAUDITED)

(C) UAL's results of operations include fuel expense for both mainline and regional operations. (In millions, except per gallon)
  Three Months Ended
December 31, 2016
Three Months Ended
December 31, 2015
%
Increase/
(Decrease)
Year Ended
December 31, 2016
Year Ended
December 31, 2015
%
Increase/
(Decrease)
Mainline fuel expense excluding hedge impacts $1,270 $1,184 7.3 $4,640 $5,711 (18.8)
Hedge losses reported in fuel expense 6 (20) (175) NM1 (217) (604) NM1
Total mainline fuel expense 1,290 1,359 (5.1) 4,857 6,315 (23.1)
Regional fuel expense 265 259 2.3 956 1,207 (20.8)
Consolidated fuel expense 1,555 1,618 (3.9) 5,813 7,522 (22.7)
Cash paid on settled hedges that did not qualify for hedge accounting 7 (115) NM1 (5) (329) NM1
Fuel expense including all losses from settled hedges $1,555 $1,733 (10.3) $5,818 $7,851 (25.9)
Mainline fuel consumption (gallons) 804 784 2.6 3,261 3,216 1.4
Mainline average aircraft fuel price per gallon $1.60 $1.73 (7.5) $1.49 $1.96 (24.0)
Mainline average aircraft fuel price per gallon excluding hedge losses recorded in fuel expense $1.58 $1.51 4.6 $1.42 $1.78 (20.2)
Mainline average aircraft fuel price per gallon including cash paid on settled hedges that did not qualify for hedge accounting $1.60 $1.88 (14.9) $1.49 $2.07 (28.0)
Regional fuel consumption (gallons) 158 167 (5.4) 643 670 (4.0)
Regional average aircraft fuel price per gallon $1.68 $1.55 8.4 $1.49 $1.80 (17.2)
Consolidated fuel consumption (gallons) 962 951 1.2 3,904 3,886 0.5
Consolidated average aircraft fuel price per gallon $1.62 $1.70 (4.7) $1.49 $1.94 (23.2)
Consolidated average aircraft fuel price per gallon excluding hedge losses recorded in fuel expense $1.60 $1.52 5.3 $1.43 $1.78 (19.7)
Consolidated average aircraft fuel price per gallon including cash paid on settled hedges that did not qualify for hedge accounting $1.62 $1.82 (11.0) $1.49 $2.02 (26.2)
  1. Includes losses from settled hedges that were designated for hedge accounting. UAL allocates 100 percent of hedge accounting gains (losses) to mainline fuel expense.
  2. Includes ineffectiveness losses on settled hedges and losses on settled hedges that were not designated for hedge accounting. Ineffectiveness gains (losses) and gains (losses) on hedges that do not qualify for hedge accounting are recorded in Nonoperating income (expense): Miscellaneous, net.

 

UNITED CONTINENTAL HOLDINGS, INC.
NOTES (UNAUDITED)

(D) Special items include the following:
(In millions) Three Months Ended
December 31, 2016 (In millions)
Three Months Ended
December 31, 2015 (In millions)
Year Ended
December 31, 2016 (In millions)
Year Ended
December 31, 2015 (In millions)
Operating:
Labor agreement costs and related items
$(60) $18 $64 $18
Operating: Severance and benefit costs 10 4 37 107
Operating: Impairment of assets 48 412 79
Operating: Cleveland airport lease restructuring 74
Operating: (Gains) losses on sale of assets and other special charges 19 61 51 122
Operating: (Gains) losses on sale of assets and other special charges: Special charges (31) 131 638 326
Nonoperating and income taxes:
Losses (gain) on extinguishment of debt and other
7 (1) 202
Nonoperating and income taxes: Income tax expense (benefit) related to special charges 12 (11) (229) (11)
Nonoperating and income taxes: Income tax expense (benefit) related to special charges: Total operating and nonoperating special charges, net of income taxes (19) 127 408 517
Nonoperating and income taxes: Income tax adjustments (E) 180 88 180 (3,130)
Nonoperating and income taxes: Mark-to-market (MTM) losses from fuel derivative contracts settling in future periods 1 (8)
Nonoperating and income taxes:Prior period gains (losses) on fuel derivative contracts settled in the current period 4 (105) 6 (241)
Nonoperating and income taxes: Prior period gains (losses) on fuel derivative contracts settled in the current period:Total special items, net of income taxes $165 $111 $594 $(2,862)

 

Special items

 

Labor agreement costs and related items: The fleet service, passenger service, storekeeper and other employees represented by the International Association of Machinists and Aerospace Workers (IAM) ratified seven new contracts with the company which extended the contracts through 2021. The technicians and related employees represented by the International Brotherhood of Teamsters (IBT) ratified a six-year joint collective bargaining agreement which extended the contract through 2022. During 2016, the company recorded $171 million ($110 million net of taxes) of special charges primarily for payments in conjunction with the IAM and IBT agreements described above. As part of the ratified contract with the IBT, the company amended some of its technicians and related employees' postretirement medical plans. The amendments triggered curtailment accounting, resulting in the recognition of a one-time $60 million gain ($38 million net of taxes) for accelerated recognition of a prior service credit in one of the plans. Also, as part of the ratified contract with the Association of Flight Attendants, the company amended two of its flight attendant postretirement medical plans. The amendments triggered curtailment accounting, resulting in the recognition of a one-time $47 million gain ($30 million net of taxes) for accelerated recognition of a prior service credit.

 

Severance and benefit costs: During the three months and year ended December 31, 2016, the company recorded $10 million ($6 million net of taxes) and $37 million ($24 million net of taxes), respectively, of severance and benefit costs related to a voluntary early-out program for the company's flight attendants and other severance agreements. In 2015, the company recorded $107 million of severance and benefit costs primarily related to a voluntary early-out program for its flight attendants. In 2014, more than 2,500 flight attendants elected to voluntarily separate from the company for a severance payment, with a maximum value of $100,000 per participant, based on years of service, with retirement dates through the end of 2016.

 

Impairment of assets: In April 2016, the Federal Aviation Administration (FAA) announced that it will designate Newark Liberty International Airport (Newark) as a Level 2 schedule-facilitated airport under the International Air Transport Association Worldwide Slot Guidelines effective October 30, 2016. The designation was associated with an updated demand and capacity analysis of Newark by the FAA. In 2016, the company determined that the FAA's action impaired the entire value of its Newark slots because the slots are no longer the mechanism that governs take-off and landing rights. Accordingly, the company recorded a $412 million special charge ($264 million net of taxes) to write off the intangible asset. During its annual assessment in the fourth quarter of 2015, the company recorded $33 million ($22 million net of related income tax benefit) related to impairment of its indefinite-lived intangible assets (certain domestic slots and international Pacific routes), $8 million for the write-off of unexercised aircraft purchase options and $7 million for inventory held for sale. For the full-year 2015, the company also recorded other impairments, including $10 million for discontinued internal software projects and $10 million for the impairment of several engines held for sale.

 

Cleveland airport lease restructuring: During 2016, the City of Cleveland agreed to amend the lease, which runs through 2029, associated with certain excess airport terminal space (principally Terminal D) and related facilities at Hopkins International Airport. The company recorded an accrual for remaining payments under the lease for facilities that the company no longer uses and will continue to incur costs under the lease without economic benefit to the company. This liability was measured and recorded at its fair value when the company ceased its right to use such facilities leased to it pursuant to the lease. The company recorded a net charge of $74 million ($47 million net of taxes) related to the amended lease.

 

(Gains) losses on sale of assets and other special charges: During the three months and year ended December 31, 2016, the company recorded gains and losses on sale of assets and other special charges of $19 million ($12 million net of taxes) and $51 million ($33 million net of taxes), respectively. During 2015, the company recorded $122 million, which includes $60 million of integration-related costs primarily related to systems integration and training for employees, $32 million related to charges for legal matters, $16 million for the cease use of an aircraft under lease and $14 million for losses on the sale of aircraft and other miscellaneous gains and losses.

 

Losses (gain) on extinguishment of debt and other: During the year ended December 31, 2016, the company recorded $8 million ($5 million net of taxes) of losses due to exchange rate changes in Venezuela applicable to funds held in local currency and recorded a $9 million ($6 million net of taxes) gain on the sale of an affiliate. During 2015, the company recorded $202 million of losses as part of Nonoperating income (expense): Miscellaneous, net due primarily to the write-off of $134 million related to the unamortized non-cash debt discount from the extinguishment of the 6% Notes due 2026 and 6% Notes due 2028, and $61 million of foreign exchange losses on its holdings of Venezuela currency.

 

MTM (gains)/losses from fuel derivative contracts settling in future periods and prior period gains/(losses) on fuel derivative contracts settled in the current period: The company uses certain combinations of derivative contracts that are economic hedges but do not qualify for hedge accounting under U.S. generally accepted accounting principles. Additionally, the company may enter into contracts at different times and later combine those contracts into structures designated for hedge accounting. As with derivatives that qualify for hedge accounting, the economic hedges and individual contracts are part of the company's program to mitigate the adverse financial impact of potential increases in the price of fuel. The company records changes in the fair value of these various contracts that are not designated for hedge accounting to Nonoperating income (expense): Miscellaneous, net in the statements of consolidated operations. During the three months and year ended December 31, 2016, the company did not record any MTM gains or losses on fuel derivative contracts that will settle in future periods. For fuel derivative contracts that settled in the three months and year ended December 31, 2016, the company recorded MTM gains of $4 million and $6 million, respectively, in prior periods. During the three months and year ended December 31, 2015, the company recorded $1 million in MTM losses and $8 million in MTM gains, respectively, on fuel derivative contracts that will settle in future periods. For fuel derivative contracts that settled in the three months and year ended December 31, 2015, the company recorded MTM losses of $105 million and $241 million, respectively, in prior periods.

 

(E)     The company's effective tax rate for the three months and year ended December 31, 2016 was 55% and 41%, respectively. The rate for both periods was impacted by a special tax expense of $180 million. The company recorded approximately $180 million of deferred income tax expense adjustments in AOCI, which related to losses on fuel hedges designated for hedge accounting. Accounting rules required the adjustments to remain in AOCI as long as the company had fuel derivatives designated for cash flow hedge accounting. In 2016, we settled all of our fuel hedges and have not entered into any new fuel derivative contracts for hedge accounting. Accordingly, the company reclassified the $180 million to income tax expense in 2016. The effective tax rate for 2016 also represented a blend of federal, state and foreign taxes and the impact of certain nondeductible items.

 

The company's effective tax rate for the three months and year ended December 31, 2015 was impacted by the valuation allowance release. After considering all positive and negative evidence, the company concluded that its deferred income taxes would more likely than not be realized. The company released substantially all of its valuation allowance in the third quarter of 2015, which resulted in a $3.2 billion benefit in its provision for income taxes.

 

 

 

SOURCE United Airlines

For further information: United Airlines Worldwide Media Relations, +1-872-825-8640, media.relations@united.com

United Airlines Adds Service to Tokyo, Haneda with Routes from Chicago, Los Angeles, New York/Newark and Washington, D.C.

August 16, 2019

CHICAGO, Aug. 16, 2019 /PRNewswire/ -- United Airlines today announced it will begin service between four of its U.S. hubs and Tokyo's Haneda International Airport, located approximately 15 minutes from downtown Tokyo. United will begin operating nonstop service between Chicago, Los Angeles, New York/Newark and Washington, D.C. and Haneda on March 28, 2020, subject to government approval. United currently offers daily nonstop service between San Francisco and Haneda. Tickets for United's new Haneda flights will be available for purchase starting Saturday, August 17.


Tokyo tower, Japan - Tokyo City Skyline and Cityscape Getty Images/iStockphoto


In addition to United's new Haneda flights, Tokyo's Narita International airport will continue to be a hub for United with nonstop daily service between Narita and Denver, Guam, Honolulu, Houston, Los Angeles, New York/Newark and San Francisco. With the start of these new routes, United will no longer serve Narita from its Chicago and Washington D.C. hubs, and will shift these flights from Narita to Haneda.

"Our new service to Haneda gives our customers more choice and connections to more than 65 destinations throughout Asia. With service beginning next spring, we look forward to providing convenient service for the Olympic Games Tokyo 2020, and beyond," said Patrick Quayle, United's vice president of International Network. "United has offered nonstop service between the U.S. and Japan for more than 40 years and we are excited to expand our Japan network at Tokyo's Haneda Airport and continue to be the largest U.S. carrier to Japan."

United commends the efforts of Secretary Elaine Chao, her team at the U.S. Department of Transportation and officials at the U.S. State Department in making additional services at Tokyo Haneda a reality starting spring 2020.

United Airlines to Tokyo Haneda Schedule, Effective March 28, 2020


Flight

From

To

Depart

Arrival

Aircraft

UA 881

Chicago

Haneda

12:45 p.m.

3:55 p.m. (+1)

B777-200ER

UA 882

Haneda

Chicago

5:45 p.m.

3:55 p.m.

B777-200ER

UA 39

Los Angeles

Haneda

12:00 p.m.

3:45 p.m. (+1)

B787-10

UA 38

Haneda

Los Angeles

6:20 p.m.

12:25 p.m.

B787-10

UA 131

New York/Newark

Haneda

10:40 a.m.

1:35 p.m. (+1)

B777-200ER

UA 130

Haneda

New York/Newark

5:15 p.m.

5:10 p.m.

B777-200ER

UA 803

Washington Dulles

Haneda

12:30 p.m.

3:30 p.m. (+1)

B777-200ER

UA 804

Haneda

Washington Dulles

4:00 p.m.

3:45 p.m.

B777-200ER

UA 875

San Francisco

Haneda

10:45 a.m.

1:55 p.m. (+1)

B787-9

UA 876

Haneda

San Francisco

3:45 pm

9:05 a.m.

B787-9


*Aircraft type and flight times are subject to change

*United currently serves Haneda from San Francisco



United Airlines to Tokyo Narita Schedule, Effective March 28, 2020


Flight

From

To

Depart

Arrival

Aircraft

UA 837

San Francisco

Narita

11:30 a.m.

2:35 p.m. (+1)

B777-300ER

UA 838

Narita

San Francisco

5:05 p.m.

10:20 a.m.

B777-300ER

UA 32

Los Angeles

Narita

11:30 a.m.

3:10 p.m. (+1)

B787-9

UA 33

Narita

Los Angeles

5:00 p.m.

11:00 a.m.

B787-9

UA 143

Denver

Narita

1:30 p.m.

4:20 p.m. (+1)

B787-8

UA 142

Narita

Denver

6:00 p.m.

1:35 p.m.

B787-8

UA 7

Houston

Narita

10:25 a.m.

2:00 p.m. (+1)

B777-200ER

UA 6

Narita

Houston

4:35 p.m.

2:30 p.m.

B777-200ER

UA 79

New York/Newark

Narita

11:05 a.m.

1:55 p.m. (+1)

B777-300ER

UA 78

Narita

New York/Newark

5:00 p.m.

4:50 p.m.

B777-300ER

UA 903

Honolulu

Narita

09:55 a.m.

1:25 p.m. (+1)

B777-200ER

UA 902

Narita

Honolulu

6:55 p.m.

7:00 a.m.

B777-200ER

UA 828

Guam

Narita

7:00 a.m.

9:55 a.m.

B777-200 / B737-800

UA 196

Guam

Narita

12:00 p.m.

2:55 p.m.

B737-800

UA 873

Guam

Narita

5:05 p.m.

7:50 p.m.

B777-200 / B737-800

UA 827

Narita

Guam

11:00 a.m.

3:45 p.m.

B777-200 / B737-800

UA 197

Narita

Guam

5:35 p.m.

10:35 p.m.

B737-800

UA 874

Narita

Guam

9:05 p.m.

1:45 a.m. (+1)

B777-200 / B737-800


*Aircraft type and flight times are subject to change

Every customer. Every flight. Every day.

In 2019, United is focusing more than ever on its commitment to its customers, looking at every aspect of its business to ensure that the carrier keeps customers' best interests at the heart of its service. In addition to today's announcement, United recently announced that customers on all domestic flights can now choose from three complimentary inflight snack items, announced that luxury skincare line Sunday Riley will make products exclusively for United customers to experience in amenity kits, released a re-imagined version of the most downloaded app in the airline industry, introduced ConnectionSaver, a new tool dedicated to improving the experience for customers connecting from one United flight to the next and made DIRECTV free for every passenger on 211 aircraft, offering more than 100 channels on seat back monitors on more than 30,000 seats.

About United

United's shared purpose is "Connecting People. Uniting the World." We are more focused than ever on our commitment to customers through a series of innovations and improvements designed to help build a great experience: Every customer. Every flight. Every day. Together, United Airlines and United Express operate approximately 4,900 flights a day to 356 airports across five continents. In 2018, United and United Express operated more than 1.7 million flights carrying more than 158 million customers. United is proud to have the world's most comprehensive route network, including U.S. mainland hubs in Chicago, Denver, Houston, Los Angeles, New York/Newark, San Francisco and Washington, D.C. United operates 783 mainline aircraft and the airline's United Express carriers operate 561 regional aircraft. United is a founding member of Star Alliance, which provides service to 193 countries via 28 member airlines. For more information, visit united.com, follow @United on Twitter and Instagram or connect on Facebook. The common stock of United's parent, United Airlines Holdings, Inc., is traded on the Nasdaq under the symbol "UAL".

SOURCE United Airlines

For further information: United Airlines Worldwide Media Relations, +1-872-825-8640, media.relations@united.com

United Airlines Names Tom Doxey Senior Vice President of Technical Operations

August 13, 2019

CHICAGO, Aug. 13, 2019 /PRNewswire/ -- United Airlines today named Tom Doxey senior vice president of Technical Operations, overseeing the carrier's maintenance operations; ground service equipment and facilities maintenance; supply chain; technical services and planning and strategy. Doxey most recently served as vice president of Technical Operations and under his new role will report to United's Chief Operations Officer, Greg Hart.

"I couldn't be more excited to have Tom lead the Tech Ops team," said Hart. "Leveraging his experience leading finance for operations and his passion for people, I know the team will continue their string of record performance under his leadership."

Doxey joined United in 2016, assuming the role of chief financial officer for operations, overseeing teams that provide financial and analytical support to United's operations groups, including Tech Ops. Prior to joining United, Doxey served as vice president, fleet and corporate finance at Allegiant, where he was responsible for all aircraft and corporate finance transactions, materials planning, stores, fleet planning and the financial management of airframe and engine heavy maintenance programs. Doxey started his airline career at US Airways, where he held various roles in financial planning and analysis.

Doxey holds a bachelor's degree from Brigham Young University and an MBA from Arizona State University.

Every customer. Every flight. Every day.

In 2019, United is focusing more than ever on its commitment to its customers, looking at every aspect of its business to ensure that the carrier keeps customers' best interests at the heart of its service. In addition to today's announcement, United recently announced that luxury skincare line Sunday Riley will make products exclusively for United customers to experience in amenity kits, released a re-imagined version of the most downloaded app in the airline industry, introduced ConnectionSaver, a new tool dedicated to improving the experience for customers connecting from one United flight to the next and made DIRECTV free for every passenger on 211 aircraft, offering more than 100 channels on seat back monitors on more than 30,000 seats.

About United

United's shared purpose is "Connecting People. Uniting the World." We are more focused than ever on our commitment to customers through a series of innovations and improvements designed to help build a great experience: Every customer. Every flight. Every day. Together, United Airlines and United Express operate approximately 4,900 flights a day to 356 airports across five continents. In 2018, United and United Express operated more than 1.7 million flights carrying more than 158 million customers. United is proud to have the world's most comprehensive route network, including U.S. mainland hubs in Chicago, Denver, Houston, Los Angeles, New York/Newark, San Francisco and Washington, D.C. United operates 783 mainline aircraft and the airline's United Express carriers operate 561 regional aircraft. United is a founding member of Star Alliance, which provides service to 193 countries via 28 member airlines. For more information, visit united.com, follow @United on Twitter and Instagram or connect on Facebook. The common stock of United's parent, United Airlines Holdings, Inc., is traded on the Nasdaq under the symbol "UAL".

SOURCE United Airlines

For further information: United Airlines Worldwide Media Relations, +1-872-825-8640, media.relations@united.com

United Taps Restivo for New Communications VP Role

August 08, 2019

CHICAGO, Aug. 8, 2019 /PRNewswire/ -- United Airlines today announced Steven Restivo has been named vice president of Global Corporate Communications. Restivo brings to the company more than 20 years of strategic communications expertise from various companies, including Comcast NBCUniversal and Walmart Stores, Inc.

Restivo, who will report to Chief Communications Officer Josh Earnest, will drive the development and implementation of proactive communication strategies to advance employee communications, media relations and the global response team and will continue to shape the airline's public image.

"Steve is a proven leader and brings a wealth of industry communications experience to United. He will play a leading role on the communications team as we create and capitalize on opportunities to engage our customers, inspire our employees and promote United's brand around the world," said Earnest.

"I'm proud to join the communications team behind one of the world's most iconic brands, especially at such an exciting time in the company's history," said Restivo. "As United Airlines continues to focus on setting itself apart from the competition by delivering a better customer experience, I look forward to sharing stories that reflect those priorities and resonate with employees and customers."

Most recently, Restivo led external communications in support of Comcast NBCUniversal's suite of residential and business products and services, including Xfinity Internet, Video, Home, Voice and Comcast Business. In addition, Restivo developed consumer, accessibility, influencer and technology campaigns and led brand strategy integrations with a wide variety of organizations, including the United States Olympic Committee, the Academy Awards and NASCAR. Restivo earned his communications degree from James Madison University in Virginia.

His first day at United will be Sept. 3, 2019.

About United

United's shared purpose is "Connecting People. Uniting the World." We are more focused than ever on our commitment to customers through a series of innovations and improvements designed to help build a great experience: Every customer. Every flight. Every day. Together, United Airlines and United Express operate approximately 4,900 flights a day to 356 airports across five continents. In 2018, United and United Express operated more than 1.7 million flights carrying more than 158 million customers. United is proud to have the world's most comprehensive route network, including U.S. mainland hubs in Chicago, Denver, Houston, Los Angeles, New York/Newark, San Francisco and Washington, D.C. United operates 783 mainline aircraft and the airline's United Express carriers operate 561 regional aircraft. United is a founding member of Star Alliance, which provides service to 193 countries via 28 member airlines. For more information, visit united.com, follow @United on Twitter and Instagram or connect on Facebook. The common stock of United's parent, United Airlines Holdings, Inc., is traded on the Nasdaq under the symbol "UAL".

SOURCE United Airlines

For further information: United Airlines Worldwide Media Relations, 872-825-8640, media.relations@united.com

United Airlines Named to Indeed.com's List of Top 50 Workplaces

August 01, 2019

CHICAGO, Aug. 1, 2019 /PRNewswire/ -- United Airlines was recently recognized by the popular job search site indeed.com as a Top 50 Workplace for 2019, placing United among the best and most innovative Fortune 500 companies when it comes to corporate culture and employee engagement.

This recognition demonstrates United's evolving culture and specifically cites reviews and ratings by United employees on indeed.com. United has invested heavily in its workforce and has created new initiatives to support employees, such as expanding mobile technology to equip front-line employees with the tools they need to succeed, including distributing Apple iPads to technicians, providing a far more efficient workflow. This is part of the airline's "core4" model, an initiative to create a more positive corporate culture, emphasizing four core values: safety, caring, dependability and efficiency.

"This recognition reflects the incredible progress we have made as a top-rated workplace and explains why a growing number of employees are proud of their work," said Kate Gebo, executive vice president of Human Relations and Labor Relations at United Airlines. "Most importantly, we are transforming our culture to focus on our core4 values – especially caring – and I hear every day from employees and customers alike who see them on display."

Profit sharing is one of the many rewards United employees enjoy as part of their total compensation. Following the company's recent earnings announcement, United shared that it expects profit sharing for 2019 to be about 20 percent higher per participating employee year-over-year.

In addition to this award, United's employee satisfaction and positive workplace culture has been recognized by various organizations including most recently by the American Association of People with Disabilities (AAPD) and Disability:IN who jointly recognized United for the fourth consecutive year as a top-scoring company and best place to work for disability inclusion with a perfect score of 100 on the 2019 Disability Equality Index (DEI).

Every customer. Every flight. Every day.

In 2019, United is focusing more than ever on its commitment to its customers, looking at every aspect of its business to ensure that the carrier keeps customers' best interests at the heart of its service. In addition to today's announcement, United recently announced that luxury skincare line Sunday Riley will make products exclusively for United customers to experience in amenity kits, released a re-imagined version of the most downloaded app in the airline industry, introduced ConnectionSaver, a new tool dedicated to improving the experience for customers connecting from one United flight to the next and made DIRECTV free for every passenger on 211 aircraft, offering more than 100 channels on seat back monitors on more than 30,000 seats.

About United

United's shared purpose is "Connecting People. Uniting the World." We are more focused than ever on our commitment to customers through a series of innovations and improvements designed to help build a great experience: Every customer. Every flight. Every day. Together, United Airlines and United Express operate approximately 4,900 flights a day to 356 airports across five continents. In 2018, United and United Express operated more than 1.7 million flights carrying more than 158 million customers. United is proud to have the world's most comprehensive route network, including U.S. mainland hubs in Chicago, Denver, Houston, Los Angeles, New York/Newark, San Francisco and Washington, D.C. United operates 783 mainline aircraft and the airline's United Express carriers operate 561 regional aircraft. United is a founding member of Star Alliance, which provides service to 193 countries via 28 member airlines. For more information, visit united.com, follow @United on Twitter and Instagram or connect on Facebook. The common stock of United's parent, United Airlines Holdings, Inc., is traded on the Nasdaq under the symbol "UAL".

Safe Harbor Statement under the Private Securities Litigation Reform Act of 1995: Certain statements included in this release are forward-looking and thus reflect our current expectations and beliefs with respect to certain current and future events and anticipated financial and operating performance. Such forward-looking statements are and will be subject to many risks and uncertainties relating to our operations and business environment that may cause actual results to differ materially from any future results expressed or implied in such forward-looking statements. Words such as "expects," "will," "plans," "anticipates," "indicates," "believes," "estimates," "forecast," "guidance," "outlook," "goals," "targets" and similar expressions are intended to identify forward-looking statements. Additionally, forward-looking statements include statements that do not relate solely to historical facts, such as statements which identify uncertainties or trends, discuss the possible future effects of current known trends or uncertainties, or which indicate that the future effects of known trends or uncertainties cannot be predicted, guaranteed or assured. All forward-looking statements in this release are based upon information available to us on the date of this release. We undertake no obligation to publicly update or revise any forward-looking statement, whether as a result of new information, future events, changed circumstances or otherwise, except as required by applicable law. Our actual results could differ materially from these forward-looking statements due to numerous factors including, without limitation, the following: our ability to execute our strategic operating plan, including our growth, revenue-generating and cost-control initiatives; general economic conditions (including interest rates, foreign currency exchange rates, investment or credit market conditions, crude oil prices, costs of aircraft fuel and energy refining capacity in relevant markets); risks of doing business globally, including instability and political developments that may impact our operations in certain countries; demand for travel and the impact that global economic and political conditions have on customer travel patterns; our capacity decisions and the capacity decisions of our competitors; competitive pressures on pricing and on demand; changes in aircraft fuel prices; disruptions in our supply of aircraft fuel; our ability to cost-effectively hedge against increases in the price of aircraft fuel, if we decide to do so; the effects of any technology failures or cybersecurity breaches; disruptions to services provided by third-party service providers; potential reputational or other impact from adverse events involving our aircraft or operations, the aircraft or operations of our regional carriers or our code share partners or the aircraft or operations of another airline; our ability to attract and retain customers; the effects of any terrorist attacks, international hostilities or other security events, or the fear of such events; the mandatory grounding of aircraft in our fleet; disruptions to our regional network; the impact of regulatory, investigative and legal proceedings and legal compliance risks; the success of our investments in other airlines, including in other parts of the world; industry consolidation or changes in airline alliances; the ability of other air carriers with whom we have alliances or partnerships to provide the services contemplated by the respective arrangements with such carriers; costs associated with any modification or termination of our aircraft orders; disruptions in the availability of aircraft, parts or support from our suppliers; our ability to maintain satisfactory labor relations and the results of any collective bargaining agreement process with our union groups; any disruptions to operations due to any potential actions by our labor groups; labor costs; an outbreak of a disease that affects travel demand or travel behavior; the impact of any management changes; extended interruptions or disruptions in service at major airports where we operate; U.S. or foreign governmental legislation, regulation and other actions (including Open Skies agreements, environmental regulations and the United Kingdom's withdrawal from the European Union); the seasonality of the airline industry; weather conditions; the costs and availability of aviation and other insurance; the costs and availability of financing; our ability to maintain adequate liquidity; our ability to comply with the terms of our various financing arrangements; our ability to realize the full value of our intangible assets and long-lived assets;-; and other risks and uncertainties set forth under Part I, Item 1A., "Risk Factors," of our Annual Report on Form 10-K for the fiscal year ended December 31, 2018, as well as other risks and uncertainties set forth from time to time in the reports we file with the U.S. Securities and Exchange Commission.

SOURCE United Airlines

For further information: United Airlines Worldwide Media Relations, 872-825-8640, media.relations@united.com

United Airlines' Sharon Grant Named One of Corporate America's Most Influential Women

July 31, 2019

CHICAGO, July 31, 2019 /PRNewswire/ -- Savoy Magazine recently named Sharon Grant, Chief Community Engagement Officer at United Airlines, one of Corporate America's most influential women. Savoy is a leading African American lifestyle and business publication.

United's Executive Vice President and Chief Administrative Officer Brett Hart said, "United's incredible impact on communities around the world clearly demonstrates Sharon's proven ability to engage employees, partner organizations and community leaders. Under her leadership, we have capitalized on opportunities to leverage the talent and passion of our employees to make the communities where we live and work better places."

Under Grant's leadership, the Global Community Engagement team has greatly expanded United's global corporate social responsibility footprint. Initiatives have included elevating United's relationship with Special Olympics, implementing Third Thursdays, a monthly employee volunteer program that promotes worldwide employee action through United organized service events, and initiating the airlines' Critical Needs Grants that address critical needs in the communities where United's customers and employees live and work. Grant has been instrumental in developing United's award-winning humanitarian, volunteerism and supplier diversity strategies.

"I'm truly honored to have received this recognition," said Sharon. "I'm humbled to be on a list that includes an exemplary group of African American women who are not only achieving professional success but also working toward making a difference in their communities."

According to Savoy, this distinction is granted to African American women who embody talent, leadership and grace while executing critical roles for some of the largest corporations in the world while simultaneously working to better their communities and inspire others. Sharon was selected from a pool of more than 500 candidates by Savoy's editorial board as well as community leaders, including representatives from academia and the private sector.

Every customer. Every flight. Every day.

In 2019, United is focusing more than ever on its commitment to its customers, looking at every aspect of its business to ensure that the carrier keeps customers' best interests at the heart of its service. In addition to today's announcement, United recently announced that luxury skincare line Sunday Riley will make products exclusively for United customers to experience in amenity kits, released a re-imagined version of the most downloaded app in the airline industry, introduced ConnectionSaver, a new tool dedicated to improving the experience for customers connecting from one United flight to the next and made DIRECTV free for every passenger on 211 aircraft, offering more than 100 channels on seat back monitors on more than 30,000 seats.

About United

United's shared purpose is "Connecting People. Uniting the World." We are more focused than ever on our commitment to customers through a series of innovations and improvements designed to help build a great experience: Every customer. Every flight. Every day. Together, United Airlines and United Express operate approximately 4,900 flights a day to 355 airports across five continents. In 2018, United and United Express operated more than 1.7 million flights carrying more than 158 million customers. United is proud to have the world's most comprehensive route network, including U.S. mainland hubs in Chicago, Denver, Houston, Los Angeles, New York/Newark, San Francisco and Washington, D.C. United operates 779 mainline aircraft and the airline's United Express carriers operate 569 regional aircraft. United is a founding member of Star Alliance, which provides service to 193 countries via 28 member airlines. For more information, visit united.com, follow @United on Twitter and Instagram or connect on Facebook. The common stock of United's parent, United Airlines Holdings, Inc., is traded on the Nasdaq under the symbol "UAL".

SOURCE United Airlines

For further information: United Airlines Worldwide Media Relations, 872-825-8640, media.relations@united.com

United Airlines Names Jason Birnbaum Senior Vice President of Digital Technology

July 30, 2019

CHICAGO, July 30, 2019 /PRNewswire/ -- United Airlines today named Jason Birnbaum senior vice president of digital technology, growing his portfolio of responsibilities to encompass support for the carrier's commercial technologies, including those of its loyalty, sales, network and revenue management departments. Birnbaum most recently served as United's vice president of operations and employee technology, and in his new role Birnbaum will continue to support operations, customer and corporate technology.

Birnbaum will continue to report to Executive Vice President of Technology and Chief Digital Officer Linda Jojo.

"Since joining United four years ago, Jason has helped lead a significant transformation of our technology platforms, from how we deliver technology projects with speed and agility, to the reliability of the systems, to the tools themselves," said Jojo. "Jason is uniquely qualified to further drive our digital team's connection to the rest of our organization, resulting in both an improved operation and better overall customer experience."

Birnbaum was instrumental in the technical integrations involved in the successful cutover to United's SCEPTRE system and in the implementation of the airline's flight attendants' joint collective bargaining agreement. Birnbaum also oversaw the rollout of mobile devices to 60,000 of the carrier's front-line employees and game-changing tools including United's recent ConnectionSaver technology.

Prior to joining United, Birnbaum served as Executive Vice President and Chief Information Officer of SIRVA Inc., overseeing the company's IT systems for both customer-facing and business support systems. Prior to that, he served as Chief Information Officer for GE Health Care Global Supply Chain and GE Industrial Europe.

Birnbaum holds a bachelor's degree in finance from the University of Missouri and an MBA from the University of Illinois. Birnbaum and his wife Laura have three sons and reside in Elmhurst, a suburb of Chicago.

Every customer. Every flight. Every day.

In 2019, United is focusing more than ever on its commitment to its customers, looking at every aspect of its business to ensure that the carrier keeps customers' best interests at the heart of its service. In addition to today's announcement, United recently announced that luxury skincare line Sunday Riley will make products exclusively for United customers to experience in amenity kits, released a re-imagined version of the most downloaded app in the airline industry, introduced ConnectionSaver, a new tool dedicated to improving the experience for customers connecting from one United flight to the next and made DIRECTV free for every passenger on 211 aircraft, offering more than 100 channels on seat back monitors on more than 30,000 seats.

About United

United's shared purpose is "Connecting People. Uniting the World." We are more focused than ever on our commitment to customers through a series of innovations and improvements designed to help build a great experience: Every customer. Every flight. Every day. Together, United Airlines and United Express operate approximately 4,900 flights a day to 356 airports across five continents. In 2018, United and United Express operated more than 1.7 million flights carrying more than 158 million customers. United is proud to have the world's most comprehensive route network, including U.S. mainland hubs in Chicago, Denver, Houston, Los Angeles, New York/Newark, San Francisco and Washington, D.C. United operates 783 mainline aircraft and the airline's United Express carriers operate 561 regional aircraft. United is a founding member of Star Alliance, which provides service to 193 countries via 28 member airlines. For more information, visit united.com, follow @United on Twitter and Instagram or connect on Facebook. The common stock of United's parent, United Airlines Holdings, Inc., is traded on the Nasdaq under the symbol "UAL".

SOURCE United Airlines

For further information: United Airlines Worldwide Media Relations, 872-825-8640, media.relations@united.com

United Airlines and CLEAR Partner to Make Travel Easier for MileagePlus® Members

July 29, 2019

CHICAGO and NEW YORK, July 29, 2019 /PRNewswire/ -- Today, United Airlines announced a new partnership with CLEAR, the secure identity company that uses biometrics to build a frictionless and secure world, to deliver innovative experiences for customers from curb-to-gate and beyond. The partnership includes free or discounted CLEAR membership pricing for U.S.-based MileagePlus members. United is also making a strategic equity investment in CLEAR that will support the company's growth, including bringing CLEAR to the airline's hubs at Newark Liberty International Airport and Houston George Bush Intercontinental Airport starting later this summer. United is also supporting CLEAR's efforts with the City of Chicago to open CLEAR lanes at Chicago O'Hare in the coming months. CLEAR already operates at United's hubs in Denver, Los Angeles, San Francisco and Washington Dulles.


Beginning today, CLEAR and United are offering free CLEAR membership for Global Services and Premier® 1K® members. In addition, Premier Platinum, Gold and Silver members as well as most United credit card members receive a discounted membership rate of $109 while all other MileagePlus members are eligible for a discounted offer of $119 per year. An annual CLEAR membership retails for $179. To learn more and take advantage of this pricing, customers can visit clearme.com/united and united.com/clear.

"Our new partnership with CLEAR is another proof point of how we are always looking to improve traveling with United, in this case by making the airport experience more convenient for customers," said Luc Bondar, vice president of loyalty and president of MileagePlus at United. "CLEAR's secure and seamless biometric security option creates an expedited travel experience that many of our frequent flyers already use and love. We're excited to partner with CLEAR to expand their presence at our hub airports and to provide all MileagePlus members with either free or deeply discounted memberships."

"It is an incredibly exciting time in the travel industry and we're thrilled to partner with United to deliver easier and more predictable experiences from curb-to-gate and beyond," said Caryn Seidman Becker, CLEAR's chairman and chief executive officer. "Our shared focus on the customer experience will enable us to reduce friction at every touchpoint and help travelers enjoy more of what they love."

CLEAR is changing the way consumers experience the world by transforming the cards in their wallet into a single biometric ID. After a fast, one-time enrollment, CLEAR members enjoy the benefits of easier, more predictable experiences at more than 60 airports, arenas, stadiums and Hertz rental car locations in CLEAR's nationwide network. CLEAR reduces the overall amount of time customers spend at the airport security checkpoint by automating the document check portion of the TSA process. Members verify their identity with a tap of their finger or blink of an eye in dedicated lanes, enabling them to reach physical screening more quickly at airports across the country. Customers who are not currently MileagePlus members who wish to take advantage of this discount can join today at united.com/mileageplus.

Every customer. Every flight. Every day.

In 2019, United is focusing more than ever on its commitment to its customers, looking at every aspect of its business to ensure that the carrier keeps customers' best interests at the heart of its service. In addition to today's announcement, United recently announced that luxury skincare line Sunday Riley will make products exclusively for United customers to experience in amenity kits, released a re-imagined version of the most downloaded app in the airline industry, introduced ConnectionSaver, a new tool dedicated to improving the experience for customers connecting from one United flight to the next and made DIRECTV free for every passenger on 211 aircraft, offering more than 100 channels on seat back monitors on more than 30,000 seats.

About United

United's shared purpose is "Connecting People. Uniting the World." We are more focused than ever on our commitment to customers through a series of innovations and improvements designed to help build a great experience: Every customer. Every flight. Every day. Together, United Airlines and United Express operate approximately 4,900 flights a day to 356 airports across five continents. In 2018, United and United Express operated more than 1.7 million flights carrying more than 158 million customers. United is proud to have the world's most comprehensive route network, including U.S. mainland hubs in Chicago, Denver, Houston, Los Angeles, New York/Newark, San Francisco and Washington, D.C. United operates 783 mainline aircraft and the airline's United Express carriers operate 561 regional aircraft. United is a founding member of Star Alliance, which provides service to 193 countries via 28 member airlines. For more information, visit united.com, follow @United on Twitter and Instagram or connect on Facebook. The common stock of United's parent, United Airlines Holdings, Inc., is traded on the Nasdaq under the symbol "UAL".

About CLEAR

CLEAR is transforming the way millions of members live, work and travel. Today, CLEAR is powering a frictionless security experience at 60+ U.S. airports, stadiums and other locations nationwide. When you are you, instead of something in your pocket, life is more frictionless, more secure and more predictable. CLEAR's secure identity platform complies with The National Institute of Standards and Technology (NIST) rigorous guidelines for protecting sensitive data and is certified as a Qualified Anti-Terrorism Technology by the U.S. Department of Homeland Security. After enrolling at any CLEAR location, members can begin using CLEAR Lanes immediately. For more information on CLEAR, visit http://www.clearme.com.

SOURCE United Airlines

For further information: United Airlines Worldwide Media Relations, +1-872-825-8640, media.relations@united.com

United Airlines Now Offers More Business Class Seats Between New York Area and London than Any U.S. Carrier

July 26, 2019

CHICAGO, July 26, 2019 /PRNewswire/ -- United Airlines today announced every flight between Newark/New York and London Heathrow will be operated with its newly reconfigured Boeing 767-300ER aircraft. The extended cabin features 46 United Polaris business seats in the premium cabin and 22 United Premium Plus seats. United's fifth daily nonstop flight is available for sale starting tomorrow, July 27 for travel beginning Sept. 15, 2019.

"By reconfiguring aircraft and adding more space and seats, and ultimately comfort, we are committed to making United the airline that customers choose to fly," said United's Chief Commercial Officer Andrew Nocella. "We have seen an increase in customer demand for premium seats and we're excited to be able to expand the number of seats on all of our flights between New York/Newark and London."

The reconfigured Boeing 767-300ER aircraft features 16 additional United Polaris business class seats – a more than 50 percent increase in all-aisle-access seating – bringing the total premium cabin seat count to 46. The aircraft will also feature 22 United Premium Plus seats (becoming the first United 767-300ER to offer this seat type); 47 Economy Plus seats and 52 Economy seats. United will operate the reconfigured 767 – which will feature the highest proportion of premium seats on any widebody aircraft operated by any U.S. carrier – between Newark/New York and London, offering more premium seats in the largest premium route in the world.

United Polaris business class service is designed to bring a new level of quality to every aspect of premium cabin travel –from lounge to landing – and provide the best sleep in the sky. Customers booked in the Polaris cabin will continue to receive signature amenities such as Saks Fifth Avenue bedding, amenity kits featuring custom products from luxury skincare line Sunday Riley, a variety of inflight entertainment options, elevated food and beverages and access to the Polaris lounge at Newark Liberty International Airport and the arrivals lounge and United Club at London Heathrow.

The newly launched United Premium Plus seats are located closer to the front of the aircraft, directly behind Polaris. Customers traveling in United Premium Plus receive Premier Access check-in, complimentary checked bags, larger and more spacious seats, an upgraded dining experience, an amenity kit, Saks Fifth Avenue bedding and more.

Every customer. Every flight. Every day.

In 2019, United is focusing more than ever on its commitment to its customers, looking at every aspect of its business to ensure that the carrier keeps customers' best interests at the heart of its service. In addition to today's announcement, United recently announced that customers on all domestic flights can now choose from three complimentary inflight snack items, announced that luxury skincare line Sunday Riley will make products exclusively for United customers to experience in amenity kits, released a re-imagined version of the most downloaded app in the airline industry, introduced ConnectionSaver, a new tool dedicated to improving the experience for customers connecting from one United flight to the next and made DIRECTV free for every passenger on 211 aircraft, offering more than 100 channels on seat back monitors on more than 30,000 seats.

About United

United's shared purpose is "Connecting People. Uniting the World." We are more focused than ever on our commitment to customers through a series of innovations and improvements designed to help build a great experience: Every customer. Every flight. Every day. Together, United Airlines and United Express operate approximately 4,900 flights a day to 356 airports across five continents. In 2018, United and United Express operated more than 1.7 million flights carrying more than 158 million customers. United is proud to have the world's most comprehensive route network, including U.S. mainland hubs in Chicago, Denver, Houston, Los Angeles, New York/Newark, San Francisco and Washington, D.C. United operates 783 mainline aircraft and the airline's United Express carriers operate 561 regional aircraft. United is a founding member of Star Alliance, which provides service to 193 countries via 28 member airlines. For more information, visit united.com, follow @United on Twitter and Instagram or connect on Facebook. The common stock of United's parent, United Airlines Holdings, Inc., is traded on the Nasdaq under the symbol "UAL".

SOURCE United Airlines

For further information: United Airlines Worldwide Media Relations, +1-872-825-8640, media.relations@united.com

United Airlines Improves Prepaid Travel Program for Individuals and Corporate Customers

July 25, 2019

CHICAGO, July 25, 2019 /PRNewswire/ -- United Airlines today announced improvements to United PassPlus, the airline's prepaid program that offers discounts, fixed fares and amenities to both individual and corporate customers. United will migrate PassPlus later this year to United Jetstream, the airline's industry-leading sales portal, to enhance the customer experience and to enable more business customers easier access to manage the product and their travels.

"PassPlus has always been the most versatile prepaid product in the industry thanks to three different pricing options that each provide the right combination of savings, predictability and flexibility for the customer," said Glenn Hollister VP Sales Strategy and Enablement at United. "Adding it to United Jetstream takes this program to the next level: customers will be able to actively manage and review how they use their benefits and how they leverage the product in a one-stop shop."

Once PassPlus moves to United Jetstream all customers will be able to use the portal to:

  • Apply amenity dollars toward MileagePlus Premier status, United Club memberships and more
  • View real-time balances and reporting of amenity and prepaid funds
  • Add travel funds and book travel on United and its joint venture partners
  • View and renew PassPlus contracts automatically

United Jetstream will also make it more seamless for new customers to join and enjoy the benefits of PassPlus. PassPlus can be combined with existing corporate agreements, and customers who choose to add PassPlus Exec to their product portfolio will have easy access to manage both of their corporate product agreements through a single United Jetstream login. Individuals interested in joining PassPlus can follow the new self-registration to choose the option right for them in a few easy clicks. United Jetstream will also unlock additional capabilities to tailor program components to make PassPlus more beneficial for individuals and companies of all sizes.

About United PassPlus

United PassPlus is United's prepaid product for corporate customers that allows customer to load funds onto UATP (Universal Air Travel Plan) cards to use for flights and amenities including United Club memberships. PassPlus includes three options: PassPlus Flex, which provides discounted flights across the globe; PassPlus Secure, which provides price predictability and enhanced seat availability regardless of when travel is booked and PassPlus Exec which guarantees last-seat access and short-haul premium cabin upgrades with fixed-fare prices. Customers can combine PassPlus with other corporate products that United offers, including United Corporate Preferred, which provides comprehensive day-of-travel benefits such as upgrade and standby priority, premium seats and more. For more information about PassPlus visit united.business/passplus.

Every customer. Every flight. Every day.

In 2019, United is focusing more than ever on its commitment to its customers, looking at every aspect of its business to ensure that the carrier keeps customers' best interests at the heart of its service. In addition to today's announcement, United recently announced that luxury skincare line Sunday Riley will make products exclusively for United customers to experience in amenity kits, released a re-imagined version of the most downloaded app in the airline industry, introduced ConnectionSaver, a new tool dedicated to improving the experience for customers connecting from one United flight to the next and made DIRECTV free for every passenger on 211 aircraft, offering more than 100 channels on seat back monitors on more than 30,000 seats.

About United

United's shared purpose is "Connecting People. Uniting the World." We are more focused than ever on our commitment to customers through a series of innovations and improvements designed to help build a great experience: Every customer. Every flight. Every day. Together, United Airlines and United Express operate approximately 4,900 flights a day to 356 airports across five continents. In 2018, United and United Express operated more than 1.7 million flights carrying more than 158 million customers. United is proud to have the world's most comprehensive route network, including U.S. mainland hubs in Chicago, Denver, Houston, Los Angeles, New York/Newark, San Francisco and Washington, D.C. United operates 783 mainline aircraft and the airline's United Express carriers operate 561 regional aircraft. United is a founding member of Star Alliance, which provides service to 193 countries via 28 member airlines. For more information, visit united.com, follow @United on Twitter and Instagram or connect on Facebook. The common stock of United's parent, United Airlines Holdings, Inc., is traded on the Nasdaq under the symbol "UAL".

SOURCE United Airlines

For further information: United Airlines Worldwide Media Relations, +1-872-825-8640, media.relations@united.com

United Airlines Flies 787 Dreamliner With All-female Crew to World's Largest Airshow

July 24, 2019

CHICAGO, July 24, 2019 /PRNewswire/ -- Today, United flew a Boeing 787-8 Dreamliner crewed exclusively by women to the largest airshow in the world, EAA AirVenture in Oshkosh, WI, to symbolize the airline's commitment to supporting women in aviation. Joining the pilots and flight attendants onboard this historic flight were nearly 100 other women representing a variety of United's workgroups such as Airport Operations, Inflight Services, Flight Operations, Technical Operations, Network Operations and more.

"Women are in critical leadership roles across United and what better way to demonstrate our commitment to women in aviation than arriving with more than 100-strong at the largest airshow in the world," said Linda Jojo, executive vice president of technology and chief digital officer. "We are proud of our strong legacy of supporting women in this field, but we are also excited to be a part of shaping the future of aviation so that it includes even more women."

Upon arrival in Oshkosh, United female crew members and leadership met with EAA GirlVenture campers, approximately 70 female high school students interested in aviation, to discuss pursuing careers in the field and to tour the aircraft. The airline's Chief System Pilot Bebe O'Neil later announced an additional scholarship for aspiring female aviators at the Women in Aviation Luncheon. United has supported the Women in Aviation International Conference for more than a quarter of a century and annually provides scholarships to women pursuing careers as pilots.

Today's initiative demonstrates United's longstanding commitment to supporting women in aviation such as employing the most female pilots of any major airline and as the first and only commercial airline to sponsor an all-female technicians team in the international aerospace skills competition. In 2018, United held Girls in Aviation Day events in a record number of 12 locations around the world, and has plans to add even more locations this coming fall.

Every customer. Every flight. Every day.

In 2019, United is focusing more than ever on its commitment to its customers, looking at every aspect of its business to ensure that the carrier keeps customers' best interests at the heart of its service. In addition to today's announcement, United recently announced that luxury skincare line Sunday Riley will make products exclusively for United customers to experience in amenity kits, released a re-imagined version of the most downloaded app in the airline industry, introduced ConnectionSaver, a new tool dedicated to improving the experience for customers connecting from one United flight to the next and made DIRECTV free for every passenger on 211 aircraft, offering more than 100 channels on seat back monitors on more than 30,000 seats.

About United

United's shared purpose is "Connecting People. Uniting the World." We are more focused than ever on our commitment to customers through a series of innovations and improvements designed to help build a great experience: Every customer. Every flight. Every day. Together, United Airlines and United Express operate approximately 4,900 flights a day to 356 airports across five continents. In 2018, United and United Express operated more than 1.7 million flights carrying more than 158 million customers. United is proud to have the world's most comprehensive route network, including U.S. mainland hubs in Chicago, Denver, Houston, Los Angeles, New York/Newark, San Francisco and Washington, D.C. United operates 783 mainline aircraft and the airline's United Express carriers operate 561 regional aircraft. United is a founding member of Star Alliance, which provides service to 193 countries via 28 member airlines. For more information, visit united.com, follow @United on Twitter and Instagram or connect on Facebook. The common stock of United's parent, United Airlines Holdings, Inc., is traded on the Nasdaq under the symbol "UAL".

SOURCE United Airlines

For further information: United Airlines Worldwide Media Relations, +1-872-825-8640, media.relations@united.com

United Airlines Again Named a Top Company for Disability Inclusion

July 18, 2019

CHICAGO, July 18, 2019 /PRNewswire/ -- United Airlines was recognized for the fourth consecutive year as a top-scoring company and best place to work for disability inclusion with a perfect score of 100 on the 2019 Disability Equality Index (DEI). The 2019 DEI measured United's inclusion criteria including: culture & leadership; enterprise-wide access; employment practices such as benefits, recruitment, employment, education, retention and advancement, accommodations; community engagement; and supplier diversity.

This latest recognition lauds United's continued investments in inclusion, while specifically citing the airline's recent launch of a Business Resource Group (BRG) for employees with disabilities and allies called "Bridge". The employee-led objectives of Bridge include creating awareness of the experience of being a person with a visible or hidden disability and to provide education and support for groups focused on hiring, developing and retaining talent. This includes highlighting the importance of accessibility throughout all company processes and plans. The launch of this BRG helps support United's efforts to uphold an inclusive and welcoming environment for all.

"United's leadership in advancing disability inclusion practices is about doing what's right and doing what's good for our employees, customers and business," said Lori Bradley, senior vice president of Global Talent Management at United Airlines. "We are proud of this distinction and will continue working to champion these initiatives to ensure we continue to earn a perfect score every year in the future. We thank the American Association of People with Disabilities (AAPD) and Disability:IN for recognizing United's commitment to diversity."

United's diversity and inclusion initiatives include efforts to build a more inclusive workplace and customer experience. Through these initiatives, the airline demonstrates its commitment to engaging with and advocating for various diverse groups, some of which are the LGBT community, people of color, women, veterans and people with disabilities. United also works with partner organizations to engage people from all backgrounds to build a more diverse aviation industry and works with partner organizations to bridge opportunity divides for underrepresented groups across the economy.

Alongside partner organizations, customers and employees, United will continue working to build the world's most inclusive airline. For more information on United's commitment to diversity and inclusion, visit https://hub.united.com/diversity-inclusion-fact-sheet/.

Every customer. Every flight. Every day.

In 2019, United is focusing more than ever on its commitment to its customers, looking at every aspect of its business to ensure that the carrier keeps customers' best interests at the heart of its service. In addition to today's announcement, United recently announced that luxury skincare line Sunday Riley will make products exclusively for United customers to experience in amenity kits, released a re-imagined version of the most downloaded app in the airline industry, introduced ConnectionSaver, a new tool dedicated to improving the experience for customers connecting from one United flight to the next and made DIRECTV free for every passenger on 211 aircraft, offering more than 100 channels on seat back monitors on more than 30,000 seats.

About United

United's shared purpose is "Connecting People. Uniting the World." We are more focused than ever on our commitment to customers through a series of innovations and improvements designed to help build a great experience: Every customer. Every flight. Every day. Together, United Airlines and United Express operate approximately 4,900 flights a day to 356 airports across five continents. In 2018, United and United Express operated more than 1.7 million flights carrying more than 158 million customers. United is proud to have the world's most comprehensive route network, including U.S. mainland hubs in Chicago, Denver, Houston, Los Angeles, New York/Newark, San Francisco and Washington, D.C. United operates 783 mainline aircraft and the airline's United Express carriers operate 561 regional aircraft. United is a founding member of Star Alliance, which provides service to 193 countries via 28 member airlines. For more information, visit united.com, follow @United on Twitter and Instagram or connect on Facebook. The common stock of United's parent, United Airlines Holdings, Inc., is traded on the Nasdaq under the symbol "UAL".

SOURCE United Airlines

For further information: United Airlines Worldwide Media Relations, +1-872-825-8640, media.relations@united.com