What United Stands for and So Much More - United Hub

What United stands for plus so much more

By The Hub team, March 30, 2016

A customer and his family were traveling Newark to Beijing with his family to celebrate a holiday, but soon realized he forgot one of his bags at home until after checking in. He told his wife and children to proceed while he waited for a friend to bring him the bag, but, thanks to traffic, its arrival took longer than expected.

"Heartbroken, I told my wife that there was no way I would make the flight, which caused her to cry, since we've been married for 18 years and have never been separated as a family for this important holiday," the customer wrote. "She persisted further -- 'How will I manage with all the children by myself? The luggage? Being in a foreign country?'

"But then something extraordinary happened as she put down the phone."

As he's done throughout his career at United, Boeing 777 Captain Eric Perle was walking through the cabin, greeting each customer before takeoff.

"Eric saw my wife with a frantic look on her face and asked if there was something he could help with," the customer wrote. "She explained she and the children were on the plane but I was stuck at a checkpoint. He calmed her down and said that he would locate me."

Eric did exactly that, which allowed for the family's vacation to go on as planned.

"As far as Eric was concerned I was just a passenger on his flight and that's all that mattered," the customer wrote. "He took responsibility for me. I am in awe of his actions and the manner in which he did this.

"I respect United 100 times more because of Eric Perle. In my opinion he is everything United stands for, plus so much more."

United cargo-only flights transport critical goods

By The Hub team

When the pandemic began, United Cargo knew it would be critical to utilize its fleet, network and industry-leading pharmaceutical handling processes to transport a COVID-19 vaccine when the time came.

Connecting vaccines to the world: United responds to mass distribution effort

December 22, 2020

On November 27, United Airlines became the first commercial airline to safely deliver the first batch of Pfizer and BioNTech's COVID-19 vaccine into the U.S. thanks to a coordinated effort between United's cargo, safety, technical operations, flight operations, regulatory and legal teams.

Now as the entire shipping and logistics industry bands together to widely distribute vaccines, United is leveraging all of its flights, including cargo-only and those carrying passengers, to transport millions of vaccines to destinations throughout our network, including Honolulu, Guam and Saipan – the first of any carrier to do so.

United Raises Miles for Dozens of Non-Profits that Rely on Travel

Airline and its customers use crowdsourcing platform - Miles on a Mission - to donate more than 11 million miles for charities like the Thurgood Marshall College Fund, College to Congress and Compass to Care
By United Newsroom, December 01, 2020

CHICAGO, Dec. 1, 2020 /PRNewswire/ -- United is inviting MileagePlus members to give back on Giving Tuesday and throughout the holiday season by donating miles to nearly 40 non-profits through United Airlines' crowdsourcing platform, Miles on a Mission. Non-profits like Thurgood Marshall College Fund, College to Congress and Compass to Care are attempting to raise a total of more than 11 million miles to be used for travel for life-saving health care, continued education, humanitarian aid and more. United will match the first 125,000 miles raised for each of these organizations to help ensure they meet their goals.

United Raises Miles for Dozens of Non-Profits that Rely on Travel

Why we fly

By The Hub team, November 27, 2020

In October 2019, we launched a first-of-its-kind airline miles donation platform, Miles on a Mission. In the inaugural year, MileagePlus members donated over 70 million miles, with United matching over 20 million miles, to 51 organizations. These miles have allowed for these organizations to do important, life-changing, life-saving work in the communities we serve around the globe.

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