What United Stands for and So Much More - United Hub

What United stands for plus so much more

By The Hub team, March 30, 2016

A customer and his family were traveling Newark to Beijing with his family to celebrate a holiday, but soon realized he forgot one of his bags at home until after checking in. He told his wife and children to proceed while he waited for a friend to bring him the bag, but, thanks to traffic, its arrival took longer than expected.

"Heartbroken, I told my wife that there was no way I would make the flight, which caused her to cry, since we've been married for 18 years and have never been separated as a family for this important holiday," the customer wrote. "She persisted further -- 'How will I manage with all the children by myself? The luggage? Being in a foreign country?'

"But then something extraordinary happened as she put down the phone."

As he's done throughout his career at United, Boeing 777 Captain Eric Perle was walking through the cabin, greeting each customer before takeoff.

"Eric saw my wife with a frantic look on her face and asked if there was something he could help with," the customer wrote. "She explained she and the children were on the plane but I was stuck at a checkpoint. He calmed her down and said that he would locate me."

Eric did exactly that, which allowed for the family's vacation to go on as planned.

"As far as Eric was concerned I was just a passenger on his flight and that's all that mattered," the customer wrote. "He took responsibility for me. I am in awe of his actions and the manner in which he did this.

"I respect United 100 times more because of Eric Perle. In my opinion he is everything United stands for, plus so much more."

United Cargo operates more than 11,000 cargo-only flights in one year

By The Hub team, March 19, 2021

On March 19, 2020, United operated its first flight carrying cargo without passengers on board. While the passenger cabin was empty, its cargo hold was completely full, carrying more than 29,000 pounds of commodities from Chicago O'Hare International Airport (ORD) to Frankfurt Airport (FRA).

A year later, United Cargo has operated more than 11,000 cargo-only flights carrying more than 570 million pounds of freight. To support the COVID-19 pandemic recovery efforts, United Cargo has also transported more than 113 million pounds of medical and pharmaceutical products on both cargo-only and passenger flights as well as approximately 10 million COVID-19 vaccines, providing global communities access to the items they have needed most.

10 tips for spring travel

By The Hub team, February 24, 2021

Whether you haven't flown with us for a while or just need a quick refresher before your spring trip, read this list of tips to know before your flight and arrive at the airport travel-ready:

1. Download the United app for contactless bag check, travel assistance and more

Before your flight, download the United app to view your flight status, check in, sign up for flight notifications, locate departure gates, access our free personal device entertainment when available and more. We've also updated our app with new features that can make your trip a little safer, including contactless bag check.

Don't forget to use Agent on Demand for help with any and all questions you may have before your flight. This new capability is available at all our U.S. hub airports and allows you to use your own mobile device to contact a customer service agent via phone, video or chat to help with day-of-travel questions while you're at the airport. Learn more about Agent on Demand here.

United joins UNICEF COVAX initiative

By The Hub team, February 19, 2021

This week, we were honored to become the first U.S. airline to join the UNICEF Humanitarian Airfreight Initiative to combat the COVID-19 pandemic by transporting the vaccine and other critically needed supplies to underserved areas of the globe.

"We are committed to helping the global community in any way we can, and we all must work together to do our part to bring this health and humanitarian crisis to an end," said Director of Cargo Specialty Products Manu Jacobs.

We will leverage our expertise to transport these critical pharmaceutical and healthcare shipments around the world safely, efficiently and expediently. We are proud to partner with the United Nations to support this global effort and provide equitable access to COVID-19 vaccines.

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