What United Stands for and So Much More - United Hub

What United stands for plus so much more

By The Hub team, March 30, 2016

A customer and his family were traveling Newark to Beijing with his family to celebrate a holiday, but soon realized he forgot one of his bags at home until after checking in. He told his wife and children to proceed while he waited for a friend to bring him the bag, but, thanks to traffic, its arrival took longer than expected.

"Heartbroken, I told my wife that there was no way I would make the flight, which caused her to cry, since we've been married for 18 years and have never been separated as a family for this important holiday," the customer wrote. "She persisted further -- 'How will I manage with all the children by myself? The luggage? Being in a foreign country?'

"But then something extraordinary happened as she put down the phone."

As he's done throughout his career at United, Boeing 777 Captain Eric Perle was walking through the cabin, greeting each customer before takeoff.

"Eric saw my wife with a frantic look on her face and asked if there was something he could help with," the customer wrote. "She explained she and the children were on the plane but I was stuck at a checkpoint. He calmed her down and said that he would locate me."

Eric did exactly that, which allowed for the family's vacation to go on as planned.

"As far as Eric was concerned I was just a passenger on his flight and that's all that mattered," the customer wrote. "He took responsibility for me. I am in awe of his actions and the manner in which he did this.

"I respect United 100 times more because of Eric Perle. In my opinion he is everything United stands for, plus so much more."

United Makes it Easier for Customers to Find and Use Travel Credits

The airline offers customers the most transparent and user-friendly options in the industry to encourage and simplify using travel credits
By United Newsroom, September 23, 2021

CHICAGO, Sept. 23, 2021 /PRNewswire/ -- United today announced it is giving customers even more flexibility when they need to rebook their travel by helping them to find and use their travel credits. United is the only airline to make it easy for customers to use their credits by automatically displaying them as a payment option during the checkout process. This functionality will be available for MileagePlus® members first and the airline is working to roll it out to all customers in the near future. Also, beginning next week, United will be the first to let customers use their travel credits for extra legroom seats and to pre-pay for checked baggage.

United Airlines Plans to Begin Flights Between Washington, D.C. and Lagos, Nigeria in November

United to operate the first ever nonstop flight between Washington, D.C. and Lagos and offer more flights between D.C. and Africa than any other carrier
By United Newsroom, September 17, 2021

CHICAGO, Sept. 17, 2021 /PRNewswire/ -- United Airlines announced today that new service between Washington, D.C. and Lagos, Nigeria will begin November 29 (subject to government approval). The airline will operate three weekly flights connecting the U.S. capital to Nigeria's largest city, which is also the top Western African destination for U.S-based travelers. Tickets will be available for sale on united.com and the United app this weekend.

United, Honeywell Invest in New Clean Tech Venture from Alder Fuels, Powering Biggest Sustainable Fuel Agreement in Aviation History

United agrees to purchase 1.5 billion gallons of sustainable aviation fuel (SAF) over 20 years - which is one and a half times the size of the rest of the world's airlines' publicly announced SAF commitments combined
By United Newsroom, September 09, 2021

CHICAGO and DES PLAINES, Ill., Sept. 9, 2021 /PRNewswire/ -- United and Honeywell today announced a joint multimillion-dollar investment in Alder Fuels – a cleantech company that is pioneering first-of-its-kind technologies for producing sustainable aviation fuel (SAF) at scale by converting abundant biomass, such as forest and crop waste, into sustainable low-carbon, drop-in replacement crude oil that can be used to produce aviation fuel. When used together across the fuel lifecycle, the Alder technologies, coupled with Honeywell's Ecofining™ process, could have the ability to produce a carbon-negative fuel at spec with today's jet fuel. The goal of the technologies is to produce fuel that is a 100% drop-in replacement for petroleum jet fuel.

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