Why we fly - United Hub

Why we fly

By The Hub team, November 27, 2020

In October 2019, we launched a first-of-its-kind airline miles donation platform, Miles on a Mission. In the inaugural year, MileagePlus members donated over 70 million miles, with United matching over 20 million miles, to 51 organizations. These miles have allowed for these organizations to do important, life-changing, life-saving work in the communities we serve around the globe.

Whether it's visiting friends and relatives, traveling for work or simply exploring a new corner of the world, we all have a reason as to why we fly. No matter the reason you fly, the miles you earn and donate help our Miles on a Mission partners soar. Take a look at how some of our partner organizations have put our MileagePlus Members' donations to work.

Be The Match

"To deliver life-saving cells and hope to Be the Match patients, like me!"

Born This Way Foundation

"These donated miles will support Born This Way Foundation's mission of supporting the wellness of LGBTQ+ youth — and all young people — by expanding access to mental health resources and promoting kindness."

Combined Arms

"Combined Arms is uniting communities to accelerate the impact of veterans and their families."

Compass to Care

"To help children get to life-saving cancer treatment"


"We fly to save. We fly to save lives, saving homeless veterans anywhere, any time."

Gift of Adoption Fund

"Gift of Adoption flies to unite children with their families — giving them a chance to thrive!"

Holocaust Museum of Houston

"Holocaust Museum Houston flies United to educate people about the dangers of hatred, prejudice and apathy. Holocaust Museum Houston flies United to connect teachers with Holocaust and human rights educational resources."


"We fly today so those living with ALS can have a better tomorrow."

Lazarex Cancer Foundation

"At Lazarex we fly patients with cancer to clinical trials for hope and a chance at life!"


"Donate your miles to help refugees reach safe homes for the holidays."


"To get vital relief and recovery aid where it's needed most!"

Peruvian Hearts

"We fly to educate and empower girls in Peru."

Project Angel Heart

"To collaborate with partners & promote that #FoodIsMedicine"

Project HOPE

"United helps our medical teams deliver hope and support when people need it most!"

Rise Against Hunger

"We fly to bring hope to 2 million people around the globe facing food insecurity."

Swim Across America

"To make waves to fight cancer."

The Trevor Project

"Because every LGBTQ young person deserves to be valued, respected and loved for who they are."

Up2Us Sports

"My team needs me now more than ever. I will be there for them!"

Watts of Love

"Watts of Love brings solar light and hope to those living in the darkness of poverty!"

Waves for Water

"To bring access to clean water for everyone that needs it."

United Cargo operates more than 11,000 cargo-only flights in one year

By The Hub team, March 19, 2021

On March 19, 2020, United operated its first flight carrying cargo without passengers on board. While the passenger cabin was empty, its cargo hold was completely full, carrying more than 29,000 pounds of commodities from Chicago O'Hare International Airport (ORD) to Frankfurt Airport (FRA).

A year later, United Cargo has operated more than 11,000 cargo-only flights carrying more than 570 million pounds of freight. To support the COVID-19 pandemic recovery efforts, United Cargo has also transported more than 113 million pounds of medical and pharmaceutical products on both cargo-only and passenger flights as well as approximately 10 million COVID-19 vaccines, providing global communities access to the items they have needed most.

10 tips for spring travel

By The Hub team, February 24, 2021

Whether you haven't flown with us for a while or just need a quick refresher before your spring trip, read this list of tips to know before your flight and arrive at the airport travel-ready:

1. Download the United app for contactless bag check, travel assistance and more

Before your flight, download the United app to view your flight status, check in, sign up for flight notifications, locate departure gates, access our free personal device entertainment when available and more. We've also updated our app with new features that can make your trip a little safer, including contactless bag check.

Don't forget to use Agent on Demand for help with any and all questions you may have before your flight. This new capability is available at all our U.S. hub airports and allows you to use your own mobile device to contact a customer service agent via phone, video or chat to help with day-of-travel questions while you're at the airport. Learn more about Agent on Demand here.

United joins UNICEF COVAX initiative

By The Hub team, February 19, 2021

This week, we were honored to become the first U.S. airline to join the UNICEF Humanitarian Airfreight Initiative to combat the COVID-19 pandemic by transporting the vaccine and other critically needed supplies to underserved areas of the globe.

"We are committed to helping the global community in any way we can, and we all must work together to do our part to bring this health and humanitarian crisis to an end," said Director of Cargo Specialty Products Manu Jacobs.

We will leverage our expertise to transport these critical pharmaceutical and healthcare shipments around the world safely, efficiently and expediently. We are proud to partner with the United Nations to support this global effort and provide equitable access to COVID-19 vaccines.

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