Carrying the Torch - United Hub

Carrying the torch

By Matt Adams, March 07, 2018

It's what Washington/Dulles-based First Officer Sarah Micklo calls "that old stigma," one that somehow continues to permeate corners of the aviation industry: the idea that women pilots aren't as good as their male counterparts. "At least one or two people during my career have said women don't belong in the cockpit," recalled Sarah. "I'm far from the first to ever hear that, but I hope I'll be one of the last."

It's a bogus notion, of course, and one that Sarah herself has helped quash for nearly 20 years as a military and civilian pilot. When asked where she found the strength to fight on anytime that old stereotype reared its ugly head, Sarah points to her family. Her mom, retired U.S. Air Force Lieutenant Colonel Ginny Logan, was the first woman in the Pennsylvania Air National Guard to lead a squadron and the first woman in the Air Force to command a combat unit. Ginny met and married Sarah's dad, retired Lt. Col. Ted Logan, when they were both stationed in Laredo, Texas, and together they made sure Sarah and her siblings never saw gender as a limitation. You'd think that, given that influence, it would be no surprise that Sarah grew up to become a pilot, but the truth is she had little interest in it as a child. Only after enlisting in the Air National Guard to help pay for college did that change.

"I was a traditional guard member in my unit in Pittsburgh," Sarah said, "and during my senior year of college, we were activated to Germany supporting Operation Allied Force in Kosovo. I was in the maintenance squadron, and my dad, an evaluator pilot, was the detachment commander. That's when I got an up-close look at flying and what the aircrews were doing, and decided it was what I wanted to do."

Once back stateside, Sarah began flight training and was hired as a pilot in her unit, entering flight school as the only woman in her class. While backing Sarah's aspirations, Ginny and Ted painted a realistic picture for their daughter, telling her that, at times, she might be treated differently but reminding her to never doubt her abilities. Sarah took that advice to heart, but she still felt immense pressure to succeed, not only for herself but for the sisterhood of women flyers everywhere.

United First-Officer Sarah Micklo pictured with crew

"It was important to me to make it work," she said, "because I had a mom and dad and a husband [Sarah is married to United Flight Instructor David Micklo] who were very successful. Not to mention I didn't want to be the female pilot who failed or the one nobody wanted to fly with. If you only have four women pilots and one is bad, then people may look at it and generalize and say, 'Well, a quarter of female pilots are bad.' Unfortunately, sometimes that's the way it is, and a lot of women before me worked hard to fight that. I love my job and I just want to do it really well."

After graduating flight school, Sarah went on to fly KC-135 Stratotankers, and eventually became her unit's first female instructor pilot. She still flies today as a lieutenant colonel with the Pennsylvania Air National Guard's 171st Air Refueling Wing when she's not flying Boeing 737s here at United.

Sarah said she's witnessed a cultural shift over the years when it comes to acceptance of women in the flight deck, and she praised her fellow women pilots for stepping up to support one another as they've fought to make those strides. United pilots even have an informal message board group called "UAL Venus List," where women can share their experiences and buoy each other when times get tough. And through her work with groups like Women in Aviation International and the Organization of Black Aerospace Professionals, as well as with her Air National Guard unit, Sarah is passing on that encouragement.

"When I talk with young people and prospective pilots, I have the same conversation with the women as I do with the men," she said, "but I tell females that sometimes they'll have to work harder, and that it will feel like they have higher standards to uphold. My goal is to one day give my speech and not have to say that. I think we've come a long way, and I hope we'll get to the point where, for the next generation of women pilots, it's something they don't even have to think about. I look forward to the day when being a woman pilot isn't a big deal."

United's regional presidents join respective Governor's COVID-19 task force

By Ryan Wilks, May 21, 2020

As a member in the tourism, travel and transportation industries, United offers a unique perspective into the economic and operational effects rippling across the U.S. To advocate United's efforts, and in anticipation of a bright future, New York/New Jersey President Jill Kaplan and California President Janet Lamkin have both been named to their states' respective governor's COVID-19 response task force committees.

Making every step of the travel journey safer for you

By United Airlines, May 20, 2020
United Clean Plus | Clorox

We remain passionate about connecting the world safely

United CleanPlus SM is our commitment to putting health and safety at the forefront of your journey, with the goal of delivering an industry-leading standard of cleanliness. We're teaming up with Clorox to redefine our cleaning and disinfection procedures, and over the coming months, we'll roll out Clorox products across our U.S. airports, starting in select locations, to help support a healthy and safe environment throughout your travel experience.

At the airport

  • At check-in:

  • 1
    Implementing temperature checks for employees and flight attendants working at hub airports
  • 2
    Installing sneeze guards at check-in and gate podiums
  • 3
    Encouraging use of the United app for contactless travel assistance and more
  • 4
    Promoting social distancing with floor decals to help customers stand 6 feet apart
  • 5
    Introducing touchless check-in for customers with bags
  • At the gate:

  • 6
    Disinfecting high-touch areas such as door handles, handrails, elevator buttons, telephones and computers
  • 7
    Providing hand sanitizer and
    disinfectant wipes
  • 8
    Allowing customers to self-scan boarding passes
  • 9
    Boarding fewer customers at a time and, after pre-boarding, boarding from the back of the plane to the front to promote social distancing

On our aircraft

  • 1
    Providing individual hand sanitizer wipes for customers
  • 2
    Requiring all customers and employees to wear a face covering and providing disposable face coverings for customers who need them
  • 3
    Temporarily removing onboard items like pillows, blankets and inflight magazines
  • 4
    Disinfecting high-touch areas, like tray tables and armrests, before boarding
  • 5
    Reducing contact between flight attendants and customers during snack and beverage service
  • 6
    Ensuring aircraft cleaning standards meet or exceed CDC guidelines
  • 7
    Applying social distancing to seating procedures when possible, including:
    • Limiting middle seat selection
    • Moving customers seated closely together
    • De-planing in groups of five rows at a time to reduce crowding
  • 8
    Using electrostatic spraying to disinfect aircraft, to be completed on all flights by mid-June
  • 9
    Using state-of-the-art, hospital-grade, high-efficiency (HEPA) filters to circulate air and remove up to 99.7% of airborne particles

Cleveland Clinic We're working closely with the experts at Cleveland Clinic to advise us on enhancing our cleaning and disinfection protocols for the safety of our employees and customers. Visit Cleveland Clinic's website to learn more about COVID-19.

A message from Scott Kirby, United’s new CEO

By The Hub team, May 20, 2020


Hello. I'm Scott Kirby, the new CEO of United Airlines. I'm a proud Air Force Academy graduate and have spent my entire career in and around aviation, including the last four years as President of United.

While I had planned for my first communication with you to be about the meaningful investments we were making to the travel experience and our continued growth across the U.S. and expansion to exciting new destinations around the world, today, the situation rendered to us by the COVID-19 pandemic leads me to a different type of message.

First, I graciously and humbly thank you for your business. Now, more than ever, our customers' loyalty is so deeply appreciated by every member of the United family.

As essential workers, the men and women of our airline have been hard at work over the past two months to transport vital medical supplies and critical goods to places that need them most, to provide free travel to healthcare professionals and to help thousands of individuals repatriate to their home countries.

Safety has always been our top priority, and right now in the midst of an unprecedented crisis, it's our singular customer focus. We recognize that COVID-19 has brought cleanliness and hygiene standards to the front of your mind when making travel decisions. We're not leaving a single stone unturned in our pursuit to protect our customers and employees.

We are installing plexiglass in lobby and gate areas, we're using the same equipment used to clean hospitals to disinfect the interiors of our aircraft, all crew and customers on board are required to wear face mask coverings and we're taking the temperature of our employees before they start work.

But at United, we're not stopping there. We're teaming up with experts from Clorox and the Cleveland Clinic to set a new standard for cleanliness and healthy flying that we are calling United CleanPlus℠.

Clorox is working closely with us to improve how we disinfect common surfaces and provide our customers with amenities that support a healthy and safe environment.

Physicians and scientists at the Cleveland Clinic, will advise us on new technologies and approaches, assist in training development and create a rigorous quality assurance program. And, as scientists learn more about how to fight COVID-19, Cleveland Clinic experts will help us use those discoveries to quickly implement new ways to keep our customers safe.

While we may not know when this pandemic will subside, what we do know is that travel is so deeply woven into the fabric of our global culture. We all desire to visit family, dance at a friend's wedding, hug parents…and see the wonders of this beautiful world. No matter how sharp the picture quality – or how strong the WiFi signal – there's simply no substitute for being there – in person – to collaborate, celebrate, explore. We are confident that travel will return. And when it does, United Airlines will be ready to serve you again in the friendly skies.

Thank you. Be well. And I look forward to seeing you on board.

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